White Electric | Socket Flush 2 PIN 10A 76X32mm

Issue:

Need to know if we can add third party gateway as child gateway to PAS600 or PAS800

Product Line:

Panel Server Universal

Environment:

PAS600 and PAS800

Resolution:

You cannot add third party child gateway to the PAS, as mentioned in user guide link below page 125/146 only native gateways listed can use as child gateway as of now 12/12/2022.

Please keep refer to the latest user guide for any new updates.

https://download.schneider-electric.com/files?p_enDocType=User+guide&p_File_Name=DOCA0172EN-06.pdf&p_Doc_Ref=DOCA0172EN&_ga=2.228082717.1801643049.1670801858-1648353019.1661729931


 

Issue:
What is the warranty period for EVlink electric vehicle charging stations

Product Line:
PTEVC - ELECTRICAL VEHICLE

Resolution:
The EVlink stations are covered by an 18 month warranty as described in section 12 of the Schneider Electric Terms and Conditions of Sale. These can be reviewed here .
This warranty does not cover the consumable items of the EV station, namely the J1772 cable (EVCABLER) or the cable dock (EVCABLEDOCK).

The maximum output voltage of ATV drives are the same as the output voltage of the input voltage.

ATV320 can take maximum 240VAC single phase.
https://www.se.com/au/en/download/document/NVE21777/
It can accept 240VAC max single phase input, however, it cannot output voltage greater than 240VAC. Therefore, if the voltage is rate 415V in Y connection, it will not be able to reach its full voltage, therefore, the motor would not be able to reach full speed at full load, please consider delta connection.

ATV600 can take maximum 480 VAC Single-phase
https://www.se.com/ww/en/download/document/EAV64300/
We may use transformer on the input of 240VAC single phase input, and boost the voltage to 480VAC single phase and feed to VSD. The drive in this case will be able to reach nominal voltage of the motor, however, this is only for pump application and de-rating is required, please see the above link for detail.

No ATV900 Process drives are approved for single phase supply.  They are designed strictly for 3 phase input power to run a 3 phase motor.
https://www.se.com/au/en/download/document/NHA61583/
 

Issue:
Are the Process drives available with single phase input and 3 phase output?

Product Line:
Altivar 630
Altivar 930

Environment:
Application 

Cause:
Wants to know if the ATV630 Process drive is offered in 1 phase input 3 phase output. 

Resolution:
The ATV630 is approved for some single phase input, 3 phase output applications. 
See the current Annex to the Getting Started with Altivar Process ATV600 document below:
https://www.schneider-electric.com/en/download/document/EAV64300/

This document lists models for 240V and 480V Pump applications.
Note: Do not use ATV630D55M3 and ATV630D75M3 for 1-phase application.

At this time, no ATV900 Process drives are approved for single phase supply.  They are designed strictly for 3 phase input power to run a 3 phase motor.

The ATV900 series may be used in conjunction with a 3rd party input bridge from a company like Bonitron (Bonitron Solutions for Schneider Drives) .
Contact Bonitron directly for assistance.

Issue:
What is the length of the shaft extension kit in the Mini-Vario Nema Type 1 & 12 Assembled Rear Mounting switch VCCDN20?

Product Line:
Mini-Vario & Vario Assembled and Enclosed switches.

Environment:
Mini-Vario & Vario UL 508 Disconnect Switches

Cause:
Assembly/wiring, Components

Resolution:
Please note that these shaft extension kits can be field modified to accommodate the depth of the panel. The two shafts extension kits for the VCCDN20 are listed below
Door To Panel Distance:        
VZN17            300 - 330mm (min - max)
VZN30            400 - 430mm (min - max).

Issue:
Causes of an USF fault on ATV61 drives.

Product line:
ATV61, ATV71, Altivar 61, Altuvar 71

Environment:
All models

Cause:
Undervoltage supply.

Resolution:
The USF fault occurs when the DC bus voltage level drops below the threshold set in 1.8 Fault Management > Undervoltage Management > Undervoltage level. 

For N4, 480V drives at factory setting of 480VAC, the threshold is 430VDC on the DC bus or 304VAC on the line terminals. 
For M3, 240V drives at factory setting of 260VAC, the threshold is 230VDC on the DC bus or 163VAC on the line terminals.
For Y, 575V drives at factory setting of 690VAC, the threshold is 571VAC on the DC bus, or 404VAC on the line terminals.

Recommendations:
- Measure the the incoming line to line voltages
- Compare the line voltage to the Mains Voltage as shown under Menu 1.2 Monitoring, and also the measurement of the DC bus voltage.
- If the standard line voltage is low, you can adjust the Mains voltage setting.
- Adjust the Undervoltage time out to compensate for line contactors, or add time delay before a fault would occur.