White Electric | Standard Series, Single Socket Outlet, 250VAC, 10A, 3 PIN, Surface Mount

The LED is called Load LED as shown below:

It is an indication that the drive DC bus capacitor is charged.

Issue:
Customer can not operate the Wiser switch devices on the Wiser web portal.  This problem can apply to any of the 3 switch devices: smart plug, load control relay, large load controller.  

Product Line:
Wiser Home Management System (version 1 USA model only)
Smart Plugs:  EER41200, EER40200
Load Control Relay:  EER42300,  EER42200
Large Load Relay:  EER260LLCR

Environment:
https://www.wiserenergy.com

Cause:
First, all Wiser devices that measure energy must be added to the home's Wiser network.  Next, the home owner must subscribe to either the Smart Energy Plus or Smart Energy Premium Service Plans.    Switch Device control is not included in the Smart Energy Basic Plan.  Finally, these switch devices which also measure the load attached to them must be must be configured as sub-meters of the main meter.

Resolution:
1.  Confirm that the device has been added to your Wiser network.  On wiserenergy.com, go to the Settings tab.  Click on Device list and located the device of question.  If it is not in the Device List, then add the device.  
2.  Confirm that your account is Smart Energy Plus or Premium level.   There is no way at this time (January 2014) to check this on wiserenergy.com.   Wiser Technical support can check the customer service plan level.  If the user's needs to update his service plan, then Wiser Technical Support must delete the User's Account.  The User must then re-register his Gateway and recreate the home Wiser network.
3.  Finally, configure the switch device to be a sub-meter of the main meter.  This task can be accomplished in 2 different ways.   On the wiserenergy.com Settings Tab, Device List, after a switch device or second power monitor is added to the Wiser Network, then a link for Advanced Meter Settings should appear in the lower right corner of the page.    Use the Advance Meter Settings to set the main meter as the upstream or parent meter of the switch device.   The other way to do this same task is on the Energy Screen, under Settings & Bill Information, there will be a Manage Energy Device section.   Use that section to program the switch device as a submeter of the main device.  

More information about how to use the Wiser Home Management System may be found in a series of video tutorials published on sub meter.  Link to the the entire playlist of tutorials here.    Video #2, Adding and Controlleing Devices most closely pertains to this topic.   Click here to go to Video #2.

 

Issue:
How to order XACA2913?

Product Line:
22mm pendant station

Environment:
XACA pendant station

Cause:
XAC2913 is no longer available as an assembled unit.

Resolution:
Order the following parts:
XACA03H7 enclosure, ZA2BS834 mushroom operator, 2- XACA9412 black push buttons, ZB2BE101 contact block for the mushroom, 2-XENG1191 contact blocks for the 2 push buttons, ZB2BY2330 emergency stop legend, ZB2BY2308 down legend, ZB2BY2307 up legend.

MAXBAR with neutral terminal block can be used to distribute active and neutral in the row with main switch. Use the connectors provided with MAXBAR to take active and neutral feed from the row with main switch to take the feed to other rows. You can follow the same process for other rows in switchboard.

Issue:
Help with product selection for a Wiser device to control a water heater

Product Line:
Wiser Home Management System (EER series USA model only)

Environment:
Residential home

Cause:
Product selection question

Resolution:
 

Please see below details from the PowerTag Link User Guide (DOCA0157EN).


Please note that one PowerTag Link HD gateway can only be paired to ONLY ONE PowerTag Link Display (A9XMWRD).
Please see below details from the same user guide.



Therefore, there is no way to display all the PowerTags configured to PowerTag Link HD through PowerTag Link Display (A9XMWRD).
As a solution you can;

1.Have a separate PowerTag Link Display (A9XMWRD) configured to each gateway with 20 PowerTag sensors.

OR

2. Have configured one FDM128 display to monitor up to 8 PowerTag Link or PowerTag Link HD gateways.
In case of PowerTag Link HD (A9XMWD100) is used as a gateway then max number of 40 PowerTag sensors can be viewed.

For example if a customer wants to view details of 100 PowerTags in FDM128 then architecture with 2 PowerTag Link HD (40 sensors per PowerTag Link HD) and 1 PowerTag Link-A9XMWD20 (20 sensors PowerTag Link) can be used.


Please see more details in the FDM128 User Guide (DOCA0037EN).