cover to suit 4015
cover to suit 4015
cover to suit 4015
cover to suit 4015

Gridplates and Covers - Saturn Range, Cover Power Outlet Single

Catalogue Number: 4015C
cover to suit 4015
cover to suit 4015
cover to suit 4015
cover to suit 4015
Colour: Espresso Black
Colour: Per UOM Std.
  • Espresso Black 1 PCE
  • Horizon Black 1 PCE
  • Horizon Silver 1 PCE
  • Ocean Mist 1 PCE
  • Pure White 1 PCE
Added to cart

Specifications

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Range of product
Saturn Series 4000
Product brand
Clipsal
Number of gangs
1 gang
Product destination
socket-outlet
Marking
without marking
Mounting position
horizontal
Sustainable offer status
Green Premium product
EU RoHS Directive
Pro-active compliance (Product out of EU RoHS legal scope)
Environmental Disclosure
ENVPEP120506EN
Circularity Profile
N/A

Documents & downloads

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Filter items
  • All

  • Product Brochures

  • CAD Files and Packs

  • Technical Data Catalogues

  • Installation Instruction

  • Product Environmental

  • Specifications

  • Certificates (MSDS)

Frequently Asked Questions

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what is the part number for cover for the 4015?

The part number for cover for the 4015 is 4015C
For further information, please visit:
https://www.clipsal.com/Trade/Products/ProductDetail?catno=4015C

User-added image

Do the Saturn switched socket plates come in vertical?

No, this range of sockets is only available in horizontal, including the Horizon and Zen ranges

Is there a single gang GPO with round earth in the Saturn range?

Yes we have the 4015L in the Saturn range.

For more information, please refer to the link:
https://www.clipsal.com/Trade/Products/ProductDetail?catno=4015L 

Is the saturn single GPO (4015) available with extra switches?

Not available. We have 4025XA - double GPO with extra removable switch  and 4025X - double GPO with extra non-removable switch

Is grid only available for part number 4025?

No. Unfortunately, Grid is not available for 4025.

Is there a Saturn 4015 with extra switch available?

No, unfortunately there isn't a single outlet with extra switch available in the Saturn 4000 Series. 

You can get a double outlet with an extra switch. The part number is 4025XA.

For further information please visit https://www.clipsal.com/Trade/Products/ProductDetail?catno=4025XA.

 

 

Is part number C2015C available in color Chrome Shadow?

Unfortunately, C2015C is not available in Chrome Shadow

For more information on this part please refer to https://www.clipsal.com/Trade/Products/ProductDetail?catn15C

User-added image

Can part number 2015X accommodate TV mech?

A TV mech CAN NOT be put into 2015X. Must have at least 150mm of separation.
 

What are the dimensions for the ZEN single and double GPO's , Z4015 & Z4025?

The dimensions for the ZEN single and double GPO's , Z4015 & Z4025 are - L115mm x W75mm

For further information , visit link below:-
https://www.clipsal.com/Trade/search-results?q=Z4015
https://www.clipsal.com/Trade/search-results?q=Z4025

 

What is the mounting block for 4025?

The part name is as follows: 449B-WE

Is mech removable in part number 2015X?

Yes, the mech in part number 2015X is removable.

For more information on this part please refer to https://www.clipsal.com/Trade/Products/ProductDetail?catno=2015X


User-added image

How to calculate MOD1K in Modbus Device Importer

Issue
User is looking to create a driver for 3rd party device that uses MOD 1K to store accumulated information
Example
Register 40100 Wh
Register 40101 kWh
Register 40102 MWh

Product
Power Monitoring Expert 7.2.x, 8.x
StruxureWare Power Monitoring 7.0.x

Environment
Modbus Device Importer (MDI)

Cause
MDI does not natively support register type MOD 1K, MOD 10K is a supported register type

Resolution
*Warning: Take backups of any files prior to modifying them. Ensure the backups are in a location that will not be overwritten (i.e. the Desktop).*

Solution includes a combination of scaling, multiplier and offset registers.

1) Create a new register linked to the lowest register, set the scaling to 1000 and multiplier to -1
- Recommend naming this register other than the desired final register name eg kWh Del 10E-3

2) Create a second register. Set the scaling to 1000, and multiplier to -1. Add an offset register created in step 1.
- Recommend naming this register other than the desired final register name- recommend  eg. kWh Del 10E0

3) Create a third register. Set the offset register to the register created in step 2. Add a multiplier to give the correct desired units.
- Name this register the desired measurement name. eg kWh del.

This process can be repeated for more than 3 registers 

What is the part name for just the cover on a double GPO in the Saturn range?

The part name is as follows: 4025C.

Is Grid plate only available for 4025?

No its available as Grid & Cover.

Is Saturn cover available for 4025?

Yes. It is available and the part number is 4025C.

What is the dimensions of part number 4025?

Dimensions for part number 4025 are 116mm(W) 75mm (H) 15mm

For further information on this part please refer to https://www.clipsal.com/Trade/Products/ProductDetail?catno=4025

Wiser Power Monitor Installation Instructions

Issue:
Where can I find installation documentation for Wiser Power Monitors, WISERJLPM200, WISERCTPM200?

Product Line:
Wiser Home Managerment System

Environment:
Residential Home
https://www.wiserenergy.com

Cause:
End user or installer in need of documentation 

Resolution:
There are 2 Wiser Power Meters.  
The "JL" model, WISERJLPM200, has a Jetlun logo on it.  It was sold from 2013 to early 2015.  In first quarter 2015, it was replaced by WISERCTPM200.

Documentation is attached.
 

What is the cover for a 4025X?

The part number for the cover to suit the 4025X is a 4025C.

What switch mechanism goes into the 4061TC?

The switch mechanism that goes into the 4061TC is a 60TSRM3.

What is part number for cover to suit Saturn 4025?

The part number for cover is 4025C.

What is the part number for a wall box for the Saturn range double GPO , 4025?

The part number for a wall box for the Saturn range double GPO , 4025 is - 157/1PRM

For further information , visit link below:-
https://www.clipsal.com/Trade/search-results?q=157/1PRM
User-added image
 

Can you get the 4025X with a 35A mechanism?

No unfortunately that particular switch only comes in 10A and is not removable.

However, the 4025XA has a removable mechanism and can be replaced with the mechanism 60R32 which is a 32A mechanism.

Some of the key features are:

  • Saturn Series
  • 10A
  • 250V
  • Extra removable switch
  • Various colours available

For further information please visit https://www.clipsal.com/Trade/Products/ProductDetail?catno=4025XA



 

What are the part numbers for the covers to suit the GPO and GPO with extra switch in the Zen range?

They are the Z4025C and Z4025XAC.
For further information, visit the link below:-
https://www.clipsal.com/Trade/Products/ProductDetail?catno=Z4025C
https://www.clipsal.com/Trade/Products/ProductDetail?catno=Z4025XAC


 

Do Saturn series power outlets have indicators on the switch mechanism?

Saturn series power outlets (example 4025) do not have led indicators on the switch mechanism. Saturn series wall switches are available with the option of having blue LED indicators on the switch mechanism.
For further information, please visit https://updates.clipsal.com/ClipsalOnline/Files/Brochures/A0000296.pdf
 

Which RS-232 cable is used for communication from PC to SCADAPack 4000 series Transmitters?

Schneider Electric 3-wire serial cable p/n TBUM297801 is used to connect from an 3-pin based RS-232 port on the SCADAPack 4000 series Transmitter (4012, 4032, 4102, 4203DR, 4203DS) to DE-9P connector on a DTE such as a PC.

What is the part code for a Saturn OneTouch sensitive Switch

The codes are 
60TSRM3 Saturn OneTouch master electronic switch, 3-wire, 6AX, integral relay
60TDM Saturn OneTouch master dimmer, 2-wire, 350 W max, suitable for Clipsal LEDs
60TDSM Saturn OneTouch remote dimmer/switch, supports up to three-way dimming and switching Wall plates —

Available in colours EB, OM, PW
4061TC 1 gang grid and cover plate, Saturn OneTouch — standard size
4062TC 2 gang grid and cover plate, Saturn OneTouch — standard size
4063TC 3 gang grid and cover plate, Saturn OneTouch — standard size
4064TC 4 gang grid and cover plate, Saturn OneTouch — standard size
4065TC 5 gang grid and cover plate, Saturn OneTouch — standard size
4066TC 6 gang grid and cover plate, Saturn OneTouch — standard size
4061ATC 1 gang grid and cover plate, Saturn OneTouch — architrave size
4062ATC 2 gang grid and cover plate, Saturn OneTouch — architrave size

4062TFC 2 gang grid and cover plate, Saturn OneTouch, suits fan control switch 4060CSFM and Saturn OneTouch mechanisms 

 

What is the part number for a 5 gang switch plate and mechs for the Saturn One Touch range?

The part number for a 5 gang switch plate and mechs for the Saturn One Touch range is - 4065TC & 60TSRM3

For further information , visit links below:-
https://www.clipsal.com/Trade/search-results?q=4065TC
https://www.clipsal.com/Trade/search-results?q=60TSRM3

What plates do I use with OneTouch Mechs?

You must use the OneTouch grid and cover. The part number is 4061TC through 4066TC.

For further information please visit https://www.clipsal.com/Trade/search-results?q=OneTouch

Will SoMachine 4.1 be compatible with Windows 8 or Windows 8.1?

SoMachine 4.1 is not compatible with Windows 8 or Windows 8.1 as a base install, but will be compatible with Service Pack 1. Service Pack 1 will be released in January 2015.

Can the Magelis HMIGTU series be configured with SoMachine v4.1?

Currently, the new HMIGTU terminals cannot be configured with SoMachine v4.1. The new terminals Magelis GTU will be available in future SoMachine software with Vijeo Designer V6.2 SP3 scheduled Q2 2015.

eXL Hoist Change - 20154

Issue:
Is there any difference between the older generation and newer generation of the eXL Hoist controllers?

Product Line:
Wireless Joysticks - GIC Product

Environment:
US Product

Cause:
Product Characteristics

Resolution:
The eXL Hoist system was changed in late 2015 to incorporate a better battery than the older design.  Besides this change, there is no functional difference between the units.

Part number for Saturn cover for double outlet?

The part number of a cover for a 4025 is 4025C.

Some of the key features are:
  • Cover suit both 4025 and 4025X switched sockets
  • Double power outlet 

For further information please visit https://www.clipsal.com/Trade/Products/ProductDetail?catno=4025C

 

What is the ZC4CC reference? How to order?

ZC4CC is not a commercial reference, but the marking on the contact ZC4CC2, sold in spare parts for the obsolete XR2PA* safety screw limit switch for mechanical press. See attached picture. ZC4CC2 is still available to order in 2015. It is a slow break contact type.

Preventa XY2C_Old XY2CB10/20/30 rope pull switch; limit switch XC1AC1269 in spare parts

Please find attached the contacts description in the XY2CB rope pull switches for simple stop, precising in which products the XC1AC1269 limit switch with reset button is used. XC1AC1269 special switch for XY2CB unit is still available to order in 2015.

Using Command Line Diagnostics SCADAPack E Modbus Master – MODBUSDIAG

With the introduction of the Modbus Scanner in E-Series Utilities 8.12.4, the SCADAPack E is able to be a Modbus Master for Modbus RTU or Modbus/TCP Client protocols.

In cases where there might be a challenge communicating to a slave device, the Command line Interface and MODBUSDIAG may be used to troubleshoot the Modbus communication protocol. The Diagnostic Command Line Interface can only be accessed via Telnet or a serial port configured as “CMD Line”. The example below will use “CMD Line” port mode.

Use the MODBUSDIAG command to filter Modbus protocol diagnostics when you are in a diagnostic display session and the rPAC or RTU is operating as a Modbus RTU Master or a Modbus/TCP Client.

A Modbus RTU Master communicates with a Modbus RTU Slave using the Modbus RTU protocol over a serial port.
A Modbus/TCP Client communicates with a Modbus/TCP Server using the Modbus/TCP protocol over an Ethernet port, or using PPP/TCPIP over a serial port.

Hexadecimal format is used to display protocol data bytes.

To enter or return to a diagnostic display session, type DIAG at the command prompt.

Usage


MODBUSDIAG mode filter [filter ....]
Where:        mode = ENABLE DISABLE
Where:        filter = * TX RX ERROR TCP_CLIENT SERIAL_MASTER
Using diagnostics can impact system performance. As a result, you may want to disable diagnostics when not in use. The following system diagnostic filters can be individually enabled or disabled, and are retained in non-volatile memory.
 
Filter Description
* Filters enabled or disabled.
TX Displays Modbus protocol data transmitted by the Modbus RTU Master or Modbus/TCP Client.
RX Displays Modbus protocol data received by the Modbus RTU Master or Modbus/TCP Client.
ERROR Messages displayed when there are communication interruptions between the rPAC or RTU and the Modbus RTU Slave or Modbus/TCP Server. Message examples include no response, timeout, or connection success.
TCP_CLIENT Displays receive and transmit data for the Modbus/TCP protocol when the rPAC or RTU is operating as a Modbus/TCP Client.
SERIAL_MASTER Displays receive and transmit data for the Modbus RTU protocol when the rPAC or RTU is operating as a Modbus RTU Master.

Example


The system design will be as follows:



By connecting to the Command Line Interface port with a terminal program you can use the MODBUSDIAG command to see the Modbus messages to the slave device.
  1. Enable transmit and receive diagnostics on a serial port for MODBUSDIAG.
       C:\>modbusdiag enable tx rx error serial_master
       MODBUSDIAGS Enabled: TX RX ERROR SERIAL_MASTER

      2. Start streaming diagnostics on the serial port (diag).
     
      C:\>diag
      Connecting to diagnostic display. Use <ESC> to disconnect
      16:25:11.286  <--Outgoing Modbus RTU Request-  11 03 00 6B 00 03 76 87
      16:25:11.353 -Incoming Modbus RTU Response-->  11 03 06 00 0F 00 59 00 2F 29 7B
      16:25:12.298  <--Outgoing Modbus RTU Request-  11 03 00 6B 00 03 76 87
      16:25:12.348 -Incoming Modbus RTU Response-->  11 03 06 00 0F 00 59 00 2F 29 7B
      16:25:13.298  <--Outgoing Modbus RTU Request-  11 03 00 6B 00 03 76 87
      16:25:13.365 -Incoming Modbus RTU Response-->  11 03 06 00 0F 00 59 00 2F 29 7B

The actual windows in the terminal program will look similar to this:





The following is a basic example on how to decode the messages.

Modbus Read Holding Registers (FC=03)

Request

This command is requesting the content of analog output holding registers # 40108 to
 40110 from the slave device with address 17.


11 03 006B 0003 7687

11: The Slave Address (11 hex = address17 )
03: The Function Code 3 (read Analog Output Holding Registers)
006B: The Data Address of the first register requested. (006B hex = 107 , + 40001 offset = input #40108 )
0003: The total number of registers requested. (read 3 registers 40108 to 40110)  
7687: The CRC (cyclic redundancy check) for error checking.

Response

11 03 06 AE41 5652 4340 49AD

11: The Slave Address (11 hex = address17 )
03: The Function Code 3 (read Analog Output Holding Registers)
06: The number of data bytes to follow (3 registers x 2 bytes each = 6 bytes)
000F: The contents of register 40108 = 15
0059: The contents of register 40109 = 89
002F: The contents of register 40110 = 47
297B: The CRC (cyclic redundancy check).

Use Cases


Understanding what he SCADAPack E is transmitting and what the SCADAPack E is receiving at the “byte” level can help ensure you are sending and receiving the expected data.
More details on the MODBUSDIAG command can be found in the SCADAPack E “Command Line and Diagnostics Commands” help section of the Technical Reference manuals installed with SCADAPack E Utilities. The SCADAPack E Configuraiotn file used in this example is attached.

 

What are the Commercial and Government Entity (CAGE) codes for Schneider Electric (Canada only)?


Issue
What are the Commercial and Government Entity (CAGE) codes for Schneider Electric (Canada only)?

Product Line
CAGE codes

Environment
CAGE code is a unique identifier

Cause
CAGE codes provide a standardized method of identifying a given facility at a specific location.

Resolution
The CAGE codes for Schneider Electric/Square D are listed below:

CAGE Code Company Address
L0154 POWER MEASUREMENT LTD 2195 KEATING CROSS RD SAANICHTON, BC V8M 2A5

Power monitoring expert 8.1 Error 401.3 when accessing web pages

Issue:
When attempting to browse the PME web sites produces an error 401.3.

Product Line:
PME 8.1
PME 8.0


Environment:
Power monitoring

Cause:
Attempting to login to PME web pages may produce a blank page with a login screen with no error message. 
Some pages may give an Error 401.3 when attempting to browse directly. Such as PMEserver\ION 
 

Resolution:
Grant read permission to the "Authenticated Users"  for the PME directory.
  1. In Microsoft Windows Explorer, locate the folder that contains the Installed PME directory ( \Program Files (x86)\Schneider Electric\Power Monitoring Expert)
  2. Right-click the folder, and then click Properties.
  3. Click the Security tab.
  4. Click Edit
  5. Click Add
  6. Add Authenticated Users
  7. Grant the Read permission to the account, and then click OK

 

What is the part number for a Saturn One Touch dimmer mech with grid and plate?


The part number for a Saturn One Touch dimmer mech with grid and plate is - 4061TC &  60TDM
For further information , vist link below:-
https://www.clipsal.com/Trade/search-results?q=4061TC
https://www.clipsal.com/Trade/search-results?q=60TDM
User-added image
User-added image

How do I Monitor Analog Input Over-Under Range conditions on a SCADAPack 350?

Only the Scadapack models 314, 334 and 357 (only AI on the 5606 Lower IO board) have register assignments that monitor the out-of-range status for analog inputs.

The only way to monitor if an analog input has failed, would be to monitor the raw input and look for a zero or full scale value.

For a SP350 using a 5V/20mA register assignment and a 4-20mA input:
The screnshot below shows logic that scales the raw value of input 30001 to produce a scaled value in register 40110 (in mA)

With the 5V/20mA register assignment, a count of 32767 will appear when seeing a full scale value or an out of range value. In either scenario, the mA reading will never go above 20mA which is why the threshold has been set to 19.99mA.

For a SP350 using a 10V/40mA register assignment and a 4-20mA input:

The screnshot below shows logic that scales the raw value of input 30001 to produce a scaled value in register 40110 (in mA)

With the 10V/40mA register assignment, register 30001 can now measure beyond 20mA so it is now possible to tell a full scale value apart from an out of range value. Full scale 20mA now corresponds to a raw input value of 16384. The logic is looking for an out of range condition when it sees 20.01mA or greater.

Error HTTP Error 401.3 when accessing webreach or Web page

Issue 
When accessing Webreach and/or webapplications the following page appears, indicating an ACL error 401.3. The error also indicates that 'You are not authorized to view this page'.


 

The error message is:
You are not authorized to view this page
You do not have permission to view this directory or page due to the access control list (ACL) that is configured for this resource on the Web server.
Please try the following:

  • Contact the Web site administrator if you believe you should be able to view this directory or page.
  • Click the refresh button to try again with different credentials
HTTP Error 401.3 - Unauthorized: Access is denied due to an ACL set on the requested resource.
Internet Information Services (IIS)
Technical Information (for support personnel)
  • Go to Microsoft Product Support Services and perform a title search for the words HTTP and 401.
  • Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled About Security, Access Control, and About Custom Error messages.

Product Line
ION Enterprise V4.5 5.5 5.6 6.0
SPM 7.0.x
PME 7.2.x Standard/Healthcare/Datacenter
PME8.0 Standard/Healthcare/Datacenter/Buildings

Environment
Web applications
Webreach

Cause
IIS uses "Anonymous Authentication" to help users log in into webreach/webapplications. The above error occurs when "Authenticated Users" do not have read access to the Ion Enterprise/ Power Monitoring Expert folder.
 

Resolution
Grant read permission to the "Authenticated Users"  for the PME directory.

  1. In Microsoft Windows Explorer, locate the folder that contains the file that you want to browse.
  2. Right-click the folder, and then click Properties.
  3. Click the Security tab.
  1. Select Edit...
  2. Grant the Read permission to the account, and then click OK.


Note: If the account of the authenticated user does not exist, select Add... and add it to the list.

This is a Microsoft issue and is dealt with in several MS KB articles. Please follow this link and search for the MSKBs listed below:

https://support.microsoft.com/search/?adv=1

942042  HTTP Error 401.3 - Unauthorized"
812614 'Default permissions and user rights for IIS 6.0'
907273 'Troubleshooting HTTP 401 errors in IIS'

Is there a HMI touchsceen with Wi-Fi capabilities

Yes.  The Magelis HMIGTU 12" Display includes Wireless Lan capabilities.
The Innovative Access Point embedded in HMI to provide easy, robust and secure wireless connection to Industrial architecture.
This Display is available only with the last version of Magelis GTU Open Box PV02/SV2.0 or later AND VijeoDesigner software version V6.2 SP3.
This unit will be available in June 2015.  The part number is HMIDT643.






 

What are the Saturn One Touch mech and plate codes?

Saturn One touch is now obsolete.

The part codes are 4061TC (OM - Ocean Mist and PW - Pure White) this is just the plate 4062TC-xx, 4063TC-xx 4064TC-xx 4066TC-xx are the other plates.
 
The Onetouch switch is 60TSRM3, which is 6AX 3 wire and requires a neutral connection.
The Onetouch dimmer module code is 60TDM, 350W max, does not require neutral connection.
The dimmer/switch secondary mech is 60TDSM. This can act as a slave for either the 60TSRM3 or 60TDM to allow 2 and 3 way switching and dimming. Does not require neutral connection.


See wiring diagram for typical dimmer and switch application
https://updates.clipsal.com/ClipsalOnline/Files/Brochures/W0001735.pdf

STB Module Information Availability via CAN Fieldbus

Goals and Symptoms

The purpose of this resolution is to point out that STB module diagnostic information can be read over the CAN fieldbus.

Facts and Changes

By default, 400xh objects are in the exported CAN .eds file created in Advantys Configuration Software. They are not displayed in the ACS island fieldbus image. They may be selected from the exported file in Sycon.and added to the .co file.
For instance:

Index 4004h will display a 1 for the module removed from an island.
Index 4005h will display a 1 indicating a module status register error.

In Advantys Configuration Software on-line Hardware Help for the CAN NIM, you can find 400x object descriptions under Fieldbus Communication Support.

re:

Causes and Fixes

See Facts and Changes for information.


Legacy KB System (APS) Data: RESL190503 V1.0, Originally authored by WeDa on 12/29/2007, Last Edited by WeDa on 12/29/2007
Related ranges: Advantys STB

How to configure the ION Real Time Data Service in ION/SPM/PME to use a different port

Issue
How to configure the ION Real Time Data Service in ION/SPM/PME to use a different port

Product Line
ION Enterprise 6.0.x
StruxureWare Power Monitoring 7.0.x
Power Monitoring Expert 7.2.x
Power Monitoring Expert 8.0


Environment
ION Real Time Data Service Configuration

Cause
A new port may be desired for the ION Real Time Data Service

Resolution

*Warning: Irreparable database damage can occur. This procedure should only be performed by users familiar with SQL Server Management Studio. Databases should be backed up prior to performing this procedure.*  
1. Open SQL Server Management Studio
2. Expand out the ION_Network database and then expand Tables.  
3. There should be a table named "dbo.Registry". Right-click on the table and select "Edit Top 200 Rows"
4. In that table, there is a field named "Remoting.IONServices.Port" and its default Value is NULL.  Specify a port # in this field and restart the Real Time Data Service to use this port for its TCP comms.

Disclaimer: there does seem to be limitations on the values you can enter in this field, values that are lower than 1024 or higher than 49151 may cause IONServices to not start up.

ION_Data Maintenance Job Fails

Goals and Symptoms


Summary

The scheduled maintenance job for the ION_Data database fails due to insufficient space on the C drive.

Symptoms

The following information appears in the Task History of the Maintenance job for the ION_Data database:

    • Step 1

      Executed as user: NT AUTHORITY\SYSTEM. Insufficient space is available on C: drive to execute the requested task. The system database tempdb must be able to grow to 1085.60 MB to complete the requested task.

       

      Job Outcome

      The job failed.    The Job was invoked by Schedule 11 (Schedule for [ION_Data] - MAINTENANCE - Job).    The last step to run was step 4 (Step 4 - Email On Task Failure).

Facts and Changes

KeywordsION_Data

Maintenance

Database Manager

Causes and Fixes

Cause

There is insufficient disk space on the C drive.  If the available space is less than 1.1GB, the Maintenance schedule will not work.

Resolution

Free up space on the C drive to let the system database (tempdb) to grow to 1.1 GB.

Alternatively, move tempdb to a location where there is sufficient space.  See KB article 10156 for instructions on how to do this.

 

Original article#10873


Legacy KB System (APS) Data: RESL182947 V1.0, Originally authored by DaMi on 03/20/2007, Last Edited by DaMi on 03/20/2007
Related ranges: ION Enterprise

Video: Unable to connect to Web Applications in SPM or PME

Issue
Error Messages are displayed when trying to connect to the Web Application even after restarting.

Possible Error Messages:
"This page can't be displayed"
"Error: an error occurred communicating with the server"

"HTTP Error 401.2 - Unauthorized"

Product Line
EcoStruxure™ Power Monitoring Expert 7.2.x, 8.0
StruxureWare Power Monitoring 7.0.x

Environment
Accessing Web Applications

Cause
Anonymous Authentication is disabled for the Default Web Site.

Resolution
Navigate to Administrative Tools -> Internet Information Services (IIS) Manager -> Sites -> Default Web Site
Verify that Default Web Site is Started.



Double click on Authentication and verify that Anonymous Authentication is set to "Enabled" and other Authentications are disabled.



Error installing PowerChute Business Edition on Linux " rpm failed " and "Please check PCBE is not already installed "

Issue:
PowerChute Business Edition fails to install on Linux with errors " rpm failed " and "Please check PCBE is not already installed "

Product:
PowerChute Business Edition versions 9.2.1, 9.2, 9.1.1, 9.0.4, 9.0.3

Environment:
All supported Linux OS

Cause:
Low hard disk space.

NOTE: The error or errors displayed are incorrect. The error displayed should read "Installation of package pbeagent - 9.0.4 - 401.i 386 requires 95 MB of space (on the / file system)" with the PowerChute version number and space required based on the version being installed.
Required disk space
  • PCBE 9.1.1 – 75MB
  • PCBE 9.0.3 – 75MB
  • PCBE 9.2 – 85MB
  • PCBE 9.2.1 – 99MB
  • PCBE 9.0.4 – 95MB

Solution:
Remove files to increase the available hard disk space or add hard disk space to the system.

 

Is the Concept programming software still available for sale?

The Concept software is no longer on the active sale list. As of May 31, 2015, the Concept software can no longer be ordered through your local distributor. The software now needs to be ordered through the Service Sales group. Simply send an email request to the Service Sales group for pricing. The Service Sales group can be reached at "service.sales@schneider-electric.com".


R-82117


Legacy KB System (APS) Data: RESL211134 V1.0, Originally authored by DaSo on 04/05/2013, Last Edited by DaSo on 04/05/2013
Related ranges: Concept

Is the ProWORX 32 programming software still available for sale?

The ProWORX 32 software is no longer on the active sale list.

As of May 31, 2015, the ProWORX 32 software can no longer be ordered through new product sales.
The software now needs to be ordered through the Service Sales group.
The Service Sales group can be reached at "service.sales@schneider-electric.com".  Send an email with your request. 

The part number for a full function single install is 372SPU78001PDEV.

I have email about billing my credit card for my Wiser account? I want to cancel my account.

Issue:
I have email about billing my credit card for my Wiser account?  I want to cancel my account.

Product Line:
Wiser Home Management System
Wiser Generation 1.0 System 2013 to 2015, centered on the Wiser Coordinator EER21200 and the portal https://www.wiserenergy.com

Environment:
United States and Canada

Cause:
The website for the Wiser System, Generation 1.0,  www.wiserenergy.com, is powered by security company Alarm.com.  Alarm.com setup the site with 2 plans of features, Basic and Premium.  The Premium plan costs %5.99 per month billed to a credit card.   Customer may not have realized that his account was setup as Premium.

From 2013 to 2015, KB Home was one of the major Wiser Customers.  With KB Home, there was a plan in place to allow Premium plan for free for 1 year.  KB Home customers may have registered as Premium accounts.  After 1 year, those customers get notified that their account billing is beginning.

Resolution:
Explain the differences between Premium and Basic plans. See attachment.   Login to the Alarm.com Dealer Portal for Wiser.  Convert the account to Basic or terminate the customer.  
 
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