FRONT ROTARY HANDLE INS 320 TO 630 BLACK
Switch disconnector Interpact INS630 - 4P
INS630 Interpact safety switch with extended handl
INS630 Interpact standard switch with extended han
INS630 Interpact standard switch with extended han
INS630 Interpact safety switch with extended handl
FRONT ROTARY HANDLE INS 320 TO 630 BLACK
Switch disconnector Interpact INS630 - 4P
INS630 Interpact safety switch with extended handl
INS630 Interpact standard switch with extended han
INS630 Interpact standard switch with extended han
INS630 Interpact safety switch with extended handl

Compact Interpact Switch Disconnector Front Rotary Handle, Ins 320 To 630

Catalogue Number: 31052
FRONT ROTARY HANDLE INS 320 TO 630 BLACK
Switch disconnector Interpact INS630 - 4P
INS630 Interpact safety switch with extended handl
INS630 Interpact standard switch with extended han
INS630 Interpact standard switch with extended han
INS630 Interpact safety switch with extended handl
FRONT ROTARY HANDLE INS 320 TO 630 BLACK
Switch disconnector Interpact INS630 - 4P
INS630 Interpact safety switch with extended handl
INS630 Interpact standard switch with extended han
INS630 Interpact standard switch with extended han
INS630 Interpact safety switch with extended handl
Colour:
Colour: Per UOM Std.
  • 1 PCE

Specifications

hide show
Range of product
  • INS320...630
  • INV320...630
  • INSJ400
    • Product or component type
      rotary handle
      Accessory / separate part type
      control accessories
      Handle front plate colour
      black
      Rotary handle padlocking
      padlock in OFF position
      Rotary handle mounting location
      front
      Handle colour
      black
      Rotary handle mounting style
      extended
      Sustainable offer status
      Green Premium product
      REACh Regulation
      Free of Substances of Very High Concern above the threshold
      EU RoHS Directive
      Pro-active compliance (Product out of EU RoHS legal scope)
      Mercury free
      Yes
      RoHS exemption information
      Yes
      China RoHS Regulation
      Product out of China RoHS scope. Substance declaration for your information
      Environmental Disclosure
      ENVPEP110804EN
      Circularity Profile
      ENVEOLI111011EN
      Warranty
      18 months

      Documents & downloads

      hide show
      Filter items
      • All

      • CAD Files and Packs

      • Technical Data Catalogues

      • Catalog Page

      • Installation Instruction

      • Product Environmental

      • End of Life Manual

      • Operating Manuals

      • Specification for Tender

      • Declaration of Conformity

      Frequently Asked Questions

      hide show

      What is the code for an extended rotary handle for 31052 (INS400) ?

      Code = 31052 Suits INS320 to INS 630 - Black

      What is the extended rotary handle for a 31146

      The part code is 31055

      What is the extended rotary handle for a 31104

      The part code is 31050

      What is the new code for 31050 ?

      now =  LV431050

      What is the code extended front rotary handle / shaft for an INS250?

      Code = 31050

      What are the markings for the Extended rotary handle on a single handle transfer switch?

      They are labelled: I ON 1, O OFF, I ON 2
       

      Is the LV431050 (NSX) or 31050 (NS) extended rotary handle padlockable?

      Yes the handle has three M8 holes that can accept three padlocks.
       

      When polling dual registers in InfraStruXure Central 6.0, both registers must be polled together.

      Issue:

      When polling dual registers in InfraStruXure Central / StruxureWare Data Center Expert, both registers must be polled together.

      Product Line:

      InfraStruXure Central / StruxureWare Data Center Expert

      Environment:

      Modbus communications

      Cause:

      Modbus registers are limited in size, which limits the values they can store and return to a BMS. Unsigned values can not exceed 65535. Because some values returned by ISXC may be greater than this maximum value, we have created the ability to use 2 registers together as a pair to allow for this larger output. If you choose to configure 31001 as a dual register, it will encompass 31001 and 31002.

      Resolution:

      When polling these registers, poll both 31001 and 31002 (or whatever register pair you have set up this way) during the same poll. Failure to do so will return invalid results.

      What is the difference between part numbers 7105A & 7107A?

      Part number 7105A is Auto Switch 7107A is Pull Cord.

      What ports are utilized by PowerChute Network Shutdown and how are they secured?

      Issue:
      What ports are utilized by PowerChute Network Shutdown and how are they secured?

      Product:
      PowerChute Network Shutdown 4.x

      Environment:
      All supported OS

      Cause:
      Informational:

      Solution:
      PowerChute Network Shutdown utilizes 
      TCP port 80, 443, 3052, 6547
      UDP port 3052

      PCNS web interface utilizes port 3052 and 6547.
      When logging in over port 3052 a user is redirected to port 6547 to utilize TLS. PCNS supports TLS 1.3 but will accept connections over TLS 1.2. TLS 1.1 and earlier are not supported except for AIX.
      Users are required to provide user name and password. A strong password can be configured. 
      See Application Note 144 for more information.


      For PCNS communications to the NMC
      The default port when PCNS registers with the NMC is 80 for HTTP, or 443 for HTTPS. When port 80 is utilize MD5 authentication is used. Do not change the port number within PCNS unless you changed the port being used by your NMC. Optional HTTPS ports are 5000 – 32768

      When registering with the NMC PCNS will provide authentication. A user name and an authentication phrase are passed from PCNS Agent to the NMC. The default authentication phrase is admin user phrase. The authentication phrase and user name configured in PCNS Agent and the NMC must match to allow communication.

      When PCNS is restarted it will communicate with the NMC using HTTP or HTTPS unless a change is made to pcnsconfig.ini. For more information on pcnsconfig.ini see FAQ FA159757 Also, if Force negotiation is selected on the NMC HTTP or HTTPS will be utilized to check PCNS settings. 

      The NMC communicates with PCNS over UDP port 3052. A UDP packet is sent every 25 second to ensure communication between the NMC and PCNS Agent. Also, an Individual Client Notification packet (MACONFIG packet) is sent by the NMC every 100 seconds. See Application Note 20 for more information. The UDP packets use MD5 authentication ensuring that the password is never sent in plain text. 
      See Application Note 20 for more information.

      What are the dimensions for part number 3105/4?

      The part number 3105/4 dimensions 214mm x 78mm x 32mm.

      Is there information available regarding EIA-310-D, EIA/ECA-310-D and EIA/ECA-310-E?

      Issue:
      Clarification is needed on the various EIA 310 governing bodies.

      Product Line:
      NetShelter SX, NetShelter VX, NetShelter WX, NetShelter SV
       
      Environment:
      All versions and serial ranges.
       
      Cause:
      The EIA 310 organization has changed specification and owners in the past several years. What is the difference between these governing bodies?
       
      Resolution:
      See attached file
       

      What is the part code for a Escutcheon plate for a 31106 - INS250 load break switch

      Use a 31079 escutcheon plate

      Where can I find the 7105A data/installation sheet

      Available at:
      https://updates.clipsal.com/ClipsalOnline/Files/Brochures/W0000678.pdf

      HTTP and HTTPS Allowed Port Values for PowerChute Network Shutdown

      Issue:
      HTTP and HTTPS Allowed Port Values for PowerChute Network Shutdown

      Product Line:
      PowerChute Network Shutdown

      Environment:
      All supported OS

      Cause:
      Informational

      Solution:

      The allowed values are: 
      80 or 3052 (when HTTP is selected) 
      443 or 6547 (when HTTPS is selected) 
      5000 - 32768 (when either HTTP or HTTPS is selected)

      Do you offer a key switch like the 31VK2 but in the 2000 Series?

      No, Unfortunately we do not offer a key switch in the 2000 series. The only series we offer a key switch is the Standard Series and the industrial 56 Series.

      PowerChute Network Shutdown registers with Network Management Card during set up but after registering report it cannot communicate with NMC.

      Issue:
      PowerChute Network Shutdown registers with Network Management Card during set up but after registering report it cannot communicate with NMC. 

      Product Line:
      PowerChute Network Shutdown

      Environment:
      Windows OS with multiple NICs

      Cause:
      Windows firewall


      Solution:
      Follow the instruction in FAQ FA159624 
      If following the instruction in FAQ FA159624 did not resolve the issue the solution may be to add a new firewall rule that opens UDP port 3052 to all network profiles.
      To add a firewall rule open a command prompt as an administrator and type
      netsh advfirewall firewall add rule name="PCNS UDP port 3052" dir=in action=allow profile=any protocol=udp localport=3052 

       

      Can StruxureWare Data Center Expert output a 32 bit register with its Modbus output?

      Issue:

      A single register in StruxureWare Data Center Expert's modbus output is limited to 16 bit.

      Product Line:

      StruxureWare Central / StruxureWare Data center Expert

      Environment:

      StruxureWare Central any version
      StruxureWare Data center Expert any version

      Cause:

      The output of a single register for StruxureWare is a 16 bit unsigned integer. This means that any value larger than 65535 can not be handled by a single register. This includes values lower than 65535 that report with a decimal such as 6553.5. DCE will output 65535 but your BMS will need to divide by 10 in such cases.

      Resolution:

      We can not output a 32 bit register in StruxureWare. To overcome this limitation, StruxureWare Data Center Expert can be configured to output a value to 2 registers. This must be configured during the initial setup for the output of each register. StruxureWare does not know which registers may be too large for an individual register so each must be done manually. Each should be polled a 16 bit unsigned integer

      To configure this option, go to the system menu and building management settings. Select the device that you will be using and choose modify device settings. If you double click any register, you get the option to "Edit the Slave Sensor Register Value" which is not necessary and you get the option to "Edit the number of registers used for this sensor". This second field can take a value of either 1 or 2. For values above 65535, you must enter the number 2 and hit OK. If the register chosen was 31000, the next available register will now be 31002. The sensor that may have been set to use 31001 will now change. This is also why this should be done upon initial setup as if the system is already configured and a register is changed, the polling software must be reconfigured with the new registers.

      If you set 31000 to a double register, you then need to poll 31000 and 31001. you then take the 1st register and left shift the first register (31000) by 16. In binary, it would look like this:

      Assuming a value of 131071, a 32 bit register would return:
      00000000000000011111111111111111

      With 2 registers, you must poll both.
      31000 returns 0000000000000001 If this were a single register, = 1
      31001 returns 1111111111111111 = 65535

      With 2 registers however, you must left shift the 1st register and add it to the second.

      00000000000000010000000000000000 is the 1st register left shifted by 16 and is equal to 65536.
      Add this value to the value returned from the second register:
      1111111111111111 = 65535


      Now you have a 32 bit number capable of holding values up to 4,294,967,295
      00000000000000011111111111111111 = 65535 + 65536 = 131071

      This math must all done on the side of the querying application.
       

      What are the dimensions for a PDL Thermosafe heater?

      PDL no longer supplies the Thermosafe range, or any heating appliances.

      255 x 362 is the cutout size for the flush mount box.
      See attached pdf for more.

       

      What is the replacement for the 31050?

      INS range, part numbers are changed to match the compact NSX range. Only looks and part number have changed, the working, physical dimensions remain same.
      Hence the replacement is LV431050.

      What is the torque setting for the screws in the Iconic PDL381 mech products?

      For the screws in the Iconic PDL381 mech products, the torque setting should be 0.8Nm (M3.5 screw as per Table 8.7 AS/NZS 3100)

      Ports used by each component of PowerChute Business Edition.

      Issue:
      What ports are used by each component of PowerChute Business Edition

      Product Line:
      PowerChute Business Edition

      Environment:
      All supported OS

      Cause:
      Informational

      Solution:

      TCP
      2161 – Communication between Server and Agent (PowerChute 9.2.1 and below)
      2160 – Communication between Console and Server (PowerChute 6.x)
      2260 – Communication between Console and Server (PowerChute 7.x, 8.x, 9.2.1 and below)
      3052 – Agent Web UI and Logging features (PowerChute 9.2.1 and below)
      6547 – Agent Web UI (PowerChute 9.x and 10)
       
      UDP
      2161 – Discovery of Agents by Server (PowerChute 9.2.1 and below)
      2160 – Discovery of Servers by Console (PowerChute 9.2.1 and below)
      7846 – Business Edition SNMP Agent
       

      PowerChute Personal Edition 3.0.2 can't hibernate Windows OS when user is logged in via remote desktop

      Issue:
      PowerChute Personal Edition 3.0.2 does not hibernate Windows OS when user is logged in via remote desktop.

      Product Line:
      PowerChute Personal Edition version 3.0.2

      Environment:
      All supported Windows OS

      Cause:
      Windows OS blocks system hibernation when user is logged in remotely. 

      Solution:
      Install the attached patch after reviewing the attached README.

      NOTE: If running an older version of PowerChute Personal Edition upgrade to version 3.0.2 then add the patch. 

      Can the key be pulled out in both ON and OFF position in 31VK2 and 31VK2/2 key operated switches?

      Yes, the key can be pulled out in both ON and OFF position in 31VK2  (one way) and 31VK2/2 (two way) key operated switches. They lock in ON and OFF position
      For further information, please visit
      https://www.clipsal.com/Trade/Products/ProductDetail?catno=31VK2
      https://www.clipsal.com/Trade/Products/ProductDetail?catno=31VK2/2
      User-added image

      What is the part number for wall box to suit 3105/4?

      The part number for wall box to suit is a - 157/4

      For more information on this part please refer to https://www.clipsal.com/Trade/Products/ProductDetail?catno=157/4


      User-added image

      How to fix a 0023 Bus voltage high error on a GT inverter?

      Issue:
      Unit keeps faulting with a bus voltage high

      Product Line:
      GT Series: GT100, GT250 and GT500

      Environment:

      Cause: 
      Lightning strike near by, loose connection on the CCU board connector P3 & P1002 or CCU board issue.

      Resolution:
      Check for loose connections at the CCU board at P3 and P1002 connectors. Try to clear the fault by pressing F1. If it can not be cleared, then call 866-519-1470 and select option 3 and 3 to open a new case. It is possible that it could be a CCU board issue.
      Note: Make sure you check the array first and confirm there are no issues there.

      How to read CM2000 registers from Wonderware software using an ECM

      Product Line
      CM2000
      ECM

      Environment
      Modbus Register reads

      Resolution
      In order to read the CM2000 registers through an ECM module, Wonderware requires 30,000 added to the register number. Example: register 1003 in the CM2 would be read as 31003 in Wonderware.

      What is the part number for a 200mm window exhaust fan?

      The part number for a 200mm window exhaust fan is - 7105A

      For further information , visit link below:-
      https://www.clipsal.com/Trade/search-results?q=7105A
      User-added image

      How to I monitor NetBotz alarms using Modbus?

      Issue:
      Monitoring alarms on NetBotz using Modbus.
       
      Product Line:
      NetBotz
       
      Environment:
      NetBotz 550
      NetBotz 570
      NetBotz 450 (with Advanced Software Pack)
      NetBotz 455 (with Advanced Software Pack)
       
       
      Cause:
      This is just a guide showing how to monitor NetBotz events using Modbus. Modbus output is not available on the 4xx units by default.
       
      Resolution:
       
      In this example, I have configured a NetBots 570 with a rack access pod NBPD0171. I want to see when there is a forced entry into a rack door being monitored by this NetBotz configuration. Any supported firmware should work but in this case, I have used version 4.5.2.
      There is no way using Modbus to know the exact error message. Based on the return values and the register maps, you can tell what sensor is in an error state and you can tell what level of event is occurring. Let me first state that this mimics the DCE modbus output and you can use the following document (at least the beginning of it) to figure out the level of alarm:
      https://www.apcmedia.com/salestools/JRUK-7R4L9N/JRUK-7R4L9N_R3_EN.pdf?sdirect=true
      This is app note 156 and the link may change over time.
       
      First, Enable the Modbus output on the “Modbus Slave Communications” applet in NetBotz Advanced View (AV). On a 4xx unit, you must first install the advanced software pack. On a 5xx unit, this is enabled by default. 3xx units and older version 2 units does not support this feature.

      This example is using Modbus over TCP but there is a serial option. Please see the user manual for your unit as to how to use the serial connections.
       
      Next, using the ”Modbus Slave System” applet in AV, find the appropriate pod. In this case, I am using Rack Access Pod 170 (03)

       
      Click “Modify Pod Settings” and you will be able to give the pod a slave address and create a register map for all it’s sensors:


      After this configuration, you can view and subsequently export the register map back on the “Modbus Slave System” page.
      You will see the alarms configured this way (and more):
      all   30992(0x7910)  Alarm #03                                                         002     UINT16       RO      Alarm - Alarm Code + Corresponding Sensor
       all   30994(0x7912)  Alarm #02                                                         002     UINT16       RO      Alarm - Alarm Code + Corresponding Sensor
       all   30996(0x7914)  Alarm #01                                                         002     UINT16       RO      Alarm - Alarm Code + Corresponding Sensor

      You will also see each pod as it’s own slave. Here you can see the main unit as slave 1 and the NetBotz 170 pod as slave 2:
       
      001   31000(0x7918)  NetBotz Rack Monitor 570:Ethernet Link Status                     002     INT16        RO      Value - 0(Down), 1(Up)
       001   31002(0x791a)  NetBotz Rack Monitor 570:A-Link Bus Power                         002     INT16        RO      Value - 0(OK), 1(Overloaded)
       
       002   31000(0x7918)  Rack Access Pod 170 (03):Handle  (2)                              002     INT16        RO      Value - 0(Up), 1(Down)
       002   31002(0x791a)  Rack Access Pod 170 (03):Handle  (1)                              002     INT16        RO      Value - 0(Up), 1(Down)
       002   31004(0x791c)  Rack Access Pod 170 (03):Lock  (1)                                002     INT16        RO      Value - 0(Unlocked), 1(Locked)
       002   31006(0x791e)  Rack Access Pod 170 (03):Reader  (2)                              002     INT16        RO      Value - 0(Disabled), 1(Enabled)
       002   31008(0x7920)  Rack Access Pod 170 (03):Reader  (1)                              002     INT16        RO      Value - 0(Disabled), 1(Enabled)
       002   31010(0x7922)  Rack Access Pod 170 (03):Door  (1)                                002     INT16        RO      Value - 0(Open), 1(Closed)
       002   31012(0x7924)  Rack Access Pod 170 (03):Lock  (2)                                002     INT16        RO      Value - 0(Unlocked), 1(Locked)
       
      Please note that each register is actually listed as 2 numbers higher than the last. This is because each sensor is configured as 2 registers. If you're looking for data on a specific register say 31000, you actually have to pull 31000 and 31001. Note the register in bold is 31010. To get the data for this sensor, you need to pull 31010 and 31011. It also shows this is the door sensor and the value should be 0 for open and 1 for closed. Knowledge base FA214410 can assist if you’re unsure how to use dual registers but it should not be necessary in this specific instance.
       
      Next, when you poll for alarms, you poll register 30999. This  shows how many alarms there are. Register 30998 shows the highest severity of the alarms if there are multiple. For each alarm, you should read 2 registers back. In this case there is 1 alarm so reading 2 registers before the 30998 is 30997 and 30996.
       
      In this image from AV, you can see the door is open and in an error state:

       
      Upon polling the device’s IP and slave address 2, you can see that 31010 and 31011 (31011 is the important one) is reading 0. This means from the register map that the door is open. Value - 0(Open), 1(Closed)
       

      Here is what that same register looks like if I close the door:

       
       
      Putting the door back in alarm, you can see that 30999 is 1 meaning there is 1 error and 30998 is 2 which means it is level 2 (error)....the latter is defined in the DCE app note 156 linked above.

       
      The register 30997 above reports the sensor. The return is 31010. This matches the register on that door sensor as shown in the register map. The register 30996 reports the actual error. This is also defined in the DCE app note. It's in HEX in the app note so you have to show the return in hex as I am doing here:

       
      Note that 30996  is reporting 000E. If you check the device alarm codes here (again from app note 156), you'll see that 000E relates to "General Device Alarm":

       
      So with this information, I opened a door with a locked handle and the information I pulled via Modbus shows that sensor (register) 31010  is in an alarm state of general device alarm and it is an error level. Looking at the register map I can tell that 31010 (remember, it's 2 registers on a sensor) is a door sensor and since it's return is 0, the door is open. You can also check the other sensors such as handle to see if it is down or check the lock to ensure it is locked etc.
       

      "Updates are available" pop up messages appear after upgrading PowerChute Personal Edition to version 3.0.2

      Issue:
      "Updates are available" pop up messages appear after upgrading PowerChute Personal Edition to version 3.0.2

      Product:
      PowerChute Personal Edition version 3.0.2

      Environment:
      All support Windows OS

      Cause:
      If you are seeing updates are available pop up messages appearing after upgrading PowerChute Personal Edition 3.X to version 3.0.2 this indicates that the APC Data Service has been stopped.

      Solution:

      To resolve the issue restart the APC Data Service.

      On Windows Vista and Windows 7 go to Control Panel > Administrative Tools > Services

       

      Double click on APC Data Service and select start.


       

      In the 31VK1 series can the key be removed in the " on " position ?

      No , to remove the key in the " on position a 31VK2 is required , 31VK1 will only allow key removal in the " Off " position.

      What are the torque settings for the screws in the terminals for the Iconic sockets?

      For the screws in the Iconic sockets, the torque settings should be as below as per Table 8.7 AS/NZS 3100:
      • All single GPOs 2Nm (M5 screw)
      • Twin horizontal GPOs without extra switch 2Nm (M5 screw)
      • Twin horizontal GPOs with extra switch 1.2Nm (M4 screw)
      • Twin vertical GPOs 1.2Nm (M4 screw)
      • All quad GPOs 2Nm (M5 screw)

      Is there a stronger airflow version of a 7105A?

      Unfortunately, the 7105A wall fan is the strongest version of wall fan we have. In order to go to a higher grade exhaust fan you would need to go to a ceiling mount fan. The part number would be a 6220-0.
       

      "Failed to Apply Configuration Profile" error when adding Agents to PowerChute Business Edition Server

      Issue:
      "Failed to Apply Configuration Profile" error when adding Agents to PowerChute Business Edition Server

      Product:
      PowerChute Business Edition

      Environment:
      All support OS


      Cause:
      There are several reasons PowerChute Business Edition will return this error.

      Reason 1:

      If the user name and password given to the PowerChute Business Edition Agent do not match those given to the PowerChute Business Edition Server.

      Solution:

      1. Log into the Server through the Console application and go to the Tools menu and change user name and password. This will only work on PowerChute Business Edition version 6.1 or higher. This will also change the user name and password for all Agents already configured with this Server.

      2. Uninstall the Agent portion of the software and reinstall with a user name and password that matches the Server.

      Reason 2:

      An unsupported UPS will give this error as well.

      Solution:

      1. Upgrade to a supported UPS model. This can be done through  APC's Trade UPS Program in North America

      Reason 3:

      No Network communications between the Agent and Server can cause this issue as well. Firewalls or a lack of a proper network configuration can be the cause

      Solution:

      1. If the Server portion is installed on a different system than the Agent, try to ping the Agent's system from the Server's system. If the system cannot be pinged, there is a network issue that must be resolved before PowerChute can apply the configuration profile. To ping another system, simply go to a command prompt and type the following: ping agent_ip where agent_ip is the ip address of the system with the Agent installed.
      2. If the network has a firewall, this can be the source of the communications issue. Make sure ports 3052, 2260, 2160, and 2161 are not blocked. Some Anti-Virus software can block ports and can install a firewall. There have been some cases where Anti-Virus software has had to be stopped or uninstalled and then the Business Edition Agent reinstalled to solve this issue. In most cases, the Anti-Virus software could then be restarted or reinstalled. PCBE ports used and protocols: 2161 - TCP & UDP 2160 - TCP 2260 - TCP & UDP 3052 - TCP Security used: logging into agent through server SSL logging into server through console MD5
      3. If the system where the Agent is installed has more than 1 network card, the PowerChute Business Edition Server may not be able to locate the Agent. If this is the case, check TCP/IP properties for it's binding order. Make sure the IP of the card you are adding to the configuration is the first item in the TCP/IP binding order.
      4. Make sure TCP/IP is installed properly and the network card is bound
      5. If the system does not have a network card or is not on a network, it will be necessary to install Microsofts Loop-Back Adapter. This will allow you to type 127.0.0.1 in place of the actual system IP. The loop back adapter must be installed on systems that are not on a network if the Agent is to be accessed through a browser as well.
      6. A DMZ (demilitarized zone) is similar to a firewall. In this type of situation, the Agent and Server may not be able to achieve 2 way communications. If there is an issue such as this, you can open the same ports as listed for a firewall but we recommend simply making sure the Agent and Server reside on the same side of the DMZ.

      Reason 4:

      If you are using a USB Smart UPS unit and the USB cable is connected to the keyboard hub or an external hub.

      Solution:

      Disconnect the USB cable from the keyboard hub or external hub and connect it directly to the root hub in the PC

      Reason 5:

      The Agent service is not running.

      Solution:

      As above, try to connect to the Agent through it's web user interface. If you cannot connect, the Agent may not be running. Make sure the APC PBE Agent service is started and set to automatic.

      What is the replacement for a 410-2 Single axis Servo positioner?

      Issue: Replacement


      Product Line: 410, Single axis servo positioner


      Environment: None


      Cause: Obsolescence


      Resolution: There is no direct plug-in replacement for the 410 family of single axis servo positioners. Migration to Lexium 32 series drives is the general recommendation. Regardless of whether the 410 drive is used in a standalone application (or) is a remote drop on a PLC, a Lexium 32M drive may be used as replacement. 410-2 being a 10 A drive (continuous current), a LXM32MD30N4  would be an ideal replacement. If the existing motor is deemed compatible, then a resolver option card may be used to commutate the existing motor. If the 410 drive is used as a remote drop on a PLC exchanging data, an Ethernet option module may be used for communication with the PLC over Modbus/TCP.

      Application specific information would be required for a more accurate listing of replacement parts.

       

      Wrench Icon flickers on the Series 700 or 200 Power Meter (PM200 or PM700)

      Product Line
      PM700 Series
      PM200 Series

      Environment
      Firmware

      Cause
      A possible reason for the flickering wrench icon to occur is a relatively low load of approximately 500 to 525 mA RMS being applied on the current inputs of the PM200 or PM700 (with firmware version 2.020 or previous). This low load will cause the gain change to flip back and forth between low and high gain. This causes the wrench icon to flicker on and off due to clipping during high gain at the transition point.

      Firmware version 3.050 or later will check the peak amplitude prior to changing from low gain to high gain and delay the transition to high gain to prevent clipping.

      Resolution
      The Series 700 and 200 Power Meters with firmware 2.020 requires a firmware update to version 3.050 or above.

      To verify the firmware version from the front panel of the meter, press MAINT > INFO for the PM700 and press DIAGN > INFO for the PM200.

      See FA237920 for latest firmware, firmware upload software, and instruction on how to upgrade the firmware.

      "Slave Device Failure" message polling NetBotz device.

      Issue:

      "Slave Device Failure" message polling NetBotz device.

      Product Line:

      NetBotz

      Environment:

      Modbus
      Botzware 3.3 and higher

      Cause:

      This is a known issue with NetBotz 3.3 or higher Botzware or NetBotz firmware. This error will occur when polling the register assigned to the door switch on a camera pod 160 if the door switch is not connected. It will happen when you poll this register or a block of registers that contain this register.

      Resolution:

      In order to stop getting this error, you will need to stop polling the register from your BMS. The easiest thing to do is to omit this sensor when initially creating the register map or recreating the register map without this sensor.

      Problem: Cannot establish communications via USB with the SMT or SMX UPS after installing PowerChute Agent.

      Issue: Cannot establish communications via USB with the SMT or SMX UPS after installing PowerChute Agent.

      Product Line:
      PowerChute Business Edition

      Environment:
      All supported OS

      Cause:
      USB cable not connected during software installation

      Solution:

      If you installed the PowerChute Agent without the USB communications cable connected to the UPS, then you cannot subsequently establish communications. You need to correctly connect the USB communications cable from the computer to the UPS and then re-install the Agent.

      If the USB cable was connected during installation please review knowledge base document FA163608

      Error When Attempting a Runtime Calibration in PowerChute Business Edition

      Issue:
      Error When Attempting a Runtime Calibration in PowerChute Business Edition

      Product Line:
      PowerChute Business Edition

      Environment:
      All supported OS

      Cause:
      1) The battery has less than 100% charge:
      2) The load on the UPS is 10% or less:

      Resolution:
      Two conditions need to be met in order to perform a calibration:

      1) The battery charge needs to be at 100%,
      2) The load on the UPS needs to be greater than 10% of the battery capacity


       

      What causes error 'E1072 variable expected' in Unity Pro?

      This occurs on function blocks that use input/output parameters. It will be reported if the variable is assigned on the output of an INOUT pin rather than the input pin. It typically occurs on an import of a Concept project on an Analyze of the Unity Pro project.
      Example:


      Solution:
      Move the variable from OUT to IN pin.


      Legacy KB System (APS) Data: RESL169467 V1.0, Originally authored by on , Last Edited by on
      Related ranges: Unity Pro

      EM4800 BACnet ID Limited to 4 Digits

      Issue   
      When attempting to set the BACnet ID to a value that is longer than 4 digits, there is a popup with the error "ID is too long" and "The BACnet identifier cannot be longer than four digits."

      Product Line    
      EM4800

      Resolution
      This error occurs when using an EM4800 Configuration Utility older than version 1.5.0.1144 and EM4800 firmware older than 1.46 Build 1105. Update both to allow for 7-digit BACnet IDs. Refer to FA212624 for instructions on how to upgrade the EM4800.

      Is the MCE200 still available and if not is there an alternative?

      No, this product has been discontinued. The closest alternative would be the CE250. However, please note, it is not a direct replacement. The airflow per cubice meters has gone from 330M2 /H to 385M2 /H. and the grill is no longer metal.

      The CE250M is the metal version however that is currently being phased out.

      Some of the key features are:

      • 345 mm overall intake
      • 248 mm diameter duct
      • 287 mm diameter hole
      • 800 mm Plug and lead length
      • 1 speed
      • Attractive low profile grille
      • Fly-proof grille to keep out insects
      For further information please visit https://www.clipsal.com/Trade/Products/ProductDetail?catno=CE250

      Is there a NetShelter SX cabinet or rails available that support 21" wide EIA equipment mounting?

      Issue: 
      Whereas EIA/ECA 310-E standard supports 19" and 23" wide equipment mounting, customers sometimes ask for 21". 

      Product Line: 
      NetShelter SX

      Environment: 
      All models, all serial numbers. 

      Cause: 
      We cannot find any information regarding NetShelter SX cabinets and a 21" rackmount standard. 

      Resolution: 

      The European Telecommunications Standards Institute  (ETSI) has 21-inch rackmount standard. 
      We do not currently offer cabinets made to the ETSI 21" standard, but if you have an opportunity with some quantity please contact APC Sales. The CustomRacks team may be able to quote this. 

      PowerChute Business Edition 9.x agent does not launch properly from StruxureWare Central

      Issue:
      PowerChute Business Edition 9.x agent does not launch properly from StruxureWare Central

      Product Line:
      PowerChute Business Edition
      StruxureWare Central
      StruxureWare Data Center Expert.

      Environment:
      All supported OS

      Cause:

      By default, the web page for a PowerChute Business Edition (PCBE) agent is launched from StruxureWare Central on port 3052. With PCBE version 9.x , you are redirected to HTTPS port 6547. The launch within StruxureWare does not support the redirect and will not allow the connection to the agent.

      Solution:

      To resolve this issue, simply edit the launch settings within Central so that it launches to HTTPS port 6547.

      Series 200 and 700 Power Meter (PM200, PM700, PM750) Register List with 3.050 firmware functionality.

      Issue
      Modbus register for PM200 and PM700 is needed.

      Product Line
      PM200 and PM700 series

      Cause
      Modbus register map is needed for PM200 and PM700 series meters.

      Environment
      Reading Modbus register for PM200 and PM700 series meters.

      Resolution
      Review the attached Excel documents for a detailed modbus register list for PM200 and PM700 series meters. 
      The following link has modbus registers for all ION Meters: index?page=content&id=FA300088

      Power Monitoring Expert (PME) Real time tables and Trends do not load data

      Issue
      Real Time Tables and Trends web application fail to display any real time data. Historical data can be displaced in the trends. Diagrams and Vista are able to display reatime data.

      Product
      Power Monitoring Expert 7.2.x, 8.x

      Environment
      PME supported browsers
      Windows Firewall

      Cause
      PME uses undocumented port to connect to the Realtime Data Service

      Resolution
      Allow connections on TCP Port 23102 in the windows Firewall. To test if Windows Firewall is causing the issue user can stop the Windows Firewall Service and verify that data is being accessed via the web applications.

      NetBotz Version 1 Appliances Service Alert - January 2004

      Issue:

      NetBotz Version 1 Appliances Service Alert - January 2004

      Product Line:

      NetBotz

      Environment:

      NetBotz version 1

      Cause:

      NetBotz has discovered a software defect that affects our Series 300/400 appliances. This defect, which originates within the licensed operating system used by these appliances, can cause the appliance to become unresponsive on boot up. Series 300/400 owners should NOT reboot their appliances until the fix for this defect has been applied.

      Resolution:



      Appliance Models Affected
      This defect affects the following appliances:
      • WallBotz 300, 300B, 310, 310C, 400, 400C
      • RackBotz 303, 310, 310C, 400, 400C
      Note: WallBotz 500 appliances are not affected by this defect.

      Defect Description
      This defect is a result of intermittent, incorrect date/time computations carried out by the operating system during the appliance boot process. If a 300/400 Series encounters one of these time/date error it could result in a “system initialization” error during startup, causing the operating system to “hang” and the appliance to become unresponsive.

      Defect Resolution
      BotzWare v1.3.8 ensures appliance stability by working around this licensed operating system defect. Note that unlike most BotzWare updates this update is not available on the NetBotz updates web facility. Instead, this BotzWare update must be downloaded to, and installed to the appliance from, your workstation.

      To install the BotzWare v1.3.8 upgrade to you Series 300/400 appliance:
      1. Click here to download the BotzWare v.1.3.8 upgrade files.
      2. Once the download has completed, use a file compression/ decompression program (such as WinZip) to expand and save the upgrade image files to a temporary directory on your workstation.
      3. Start the Advanced View interface and then log into the 300/400 Series appliance you wish to upgrade.
      4. Start the Appliance Upgrade task.
      5. Click Browse Locally for Upgrade Images, use the file selection window to navigate to and select the BotzWare v1.3.8 upgrade image, and then click Upgrade to complete the upgrade procedure.
      6. Shut down the Advanced View interface. Then, restart the Advanced View and connect to the appliance you have just finished upgrading. You will receive a “Version Mismatch” error message, and will be prompted to upgrade the Advanced View interface. Click on Browse and use the file selection window to navigate to and select the netbotzclient.jar file that is located in the temporary upgrade images folder you created in Step 2.

      Does third-party equipment exist to test the AFCI to determine that it is functioning properly?

      Product Line:
      Circuit Breakers
      QO and Homeline
      AFI and AFCI

      Environment:
      Electrical Distribution Equipment

      Resolution:
      No. So-called AFCI ``testers`` are on the market, but they are not UL listed for testing the function of an AFI circuit breaker. UL 1436 refers to them as ``indicators`` rather than testers, and Square D does not endorse them or recommend their use. They are subject to error in the form of giving a false negative result.

      The UL approved method of testing an AFCI circuit breaker is to press the push-to-test button when installed in an energized load center or panel. This test injects a signal into the AFCI sensor that looks like an arc to the AFCI. A properly functioning AFCI will trip when the test button is pushed.

      Paragraph 31.8.1 of the UL 1436 standard requires the AFCI Indicator markings or instructions to effectively state that the test button on the AFCI circuit breaker demonstrates proper operation.
       

      How do I setup motion detection for the Pelco cameras when integrating it with version 3 Netbotz?

       

      Netbotz 455, Netbotz 550, and NetBotz 570  are able to support Pelco IP cameras using the Rack Access PX-HID & Pod Sharing functionality. 

      To setup motion detection for the Pelco cameras,  please open Advanced View UI and follow the below steps:

      1. Go to Configuration / Shared Cameras / Sensors / Camera Motion, choose ""Motion Detected"" as Alert State and check ""Enabled"".   (This is set up for all types of cameras.)
      2. Goto Configuration / Shared Cameras / Masking,  enable camera motion here.  Please also make sure to click the ""apply motion mask changes"" button to apply the configuration.

      Please note that Pelco camera motion can be detected once in a 30 second window of time and each instance of motion will continue for that 30 seconds. This is a hard coded limit from Pelco

      Password Reset on a V3 NetBotz appliance

      Issue:

      How do I reset the password on a version 3 NetBotz appliance.

      Product Line:

      NetBotz

      Environment:

      NetBotz version 3 appliances 3xx, 4xx, and 5xx devices.

      Cause:

      Recover from lost password.

      Resolution:
       

      To recover from a lost password:
      1. Locate the reset switch on the appliance.
      2. Using a thin wire such as a paperclip, press and hold down the reset switch for ten seconds. This
      will cause the system to reboot.
      3. Once the system reboots, you have two minutes to log in using the following default login values:
      a. For Advanced View
      • User ID: apc
      • Password: apc
      b. For the console
      • User ID: root
      • Password: apc
      4. Once you have logged in to Advanced View, change the root password to ensure security.
      Note: If you do not log in within two minutes after holding down the reset switch,
      you must repeat the procedure.


       
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