cover cable 2metre 300mm wide

Rigid - 2 Metre Lengths, Strip width 300mm Complies With AS4702 and AS/NZS3000

Catalogue Number: 287/300
cover cable 2metre 300mm wide
Colour: Electric Orange
Colour: Per UOM Std.
  • Electric Orange 1 PCE
Added to cart

Specifications

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Product brand
Clipsal
Range of product
Series 287
Width
cover: 300 mm
Length
2000 mm
Material
HDPE (high-density polyethylene)
Standards
  • AS 4702
  • AS/NZ 3000
    • EU RoHS Directive
      Pro-active compliance (Product out of EU RoHS legal scope)

      Documents & downloads

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      • Product Brochures

      • Technical Data Catalogues

      • Installation Instruction

      • Specifications

      • Certificates (MSDS)

      Frequently Asked Questions

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      Are there Certificates of Conformity for the 247P100 and 262P100?

      No. Unfortunately, there are not.

      What is the length of the bell mouth 288/150


       The length is 290mm long.
      please see following website for catalogue information as well as Technical specifications
      https://www.clipsal.com/Trade/Products/ProductDetail?catno=288/150

      What is the length of conduit bell mouth 288/50?

      The length of conduit bell mouth 288/50 is 100mm.
      For further information please visit
      https://www.clipsal.com/Trade/Products/ProductDetail?catno=288/50
      User-added image

      Application: etireur de reparation pour la filature.Defaut: Apres l'ordre de marche avant, quelque fois le moteur turne, pour un moment, dans le sens ...

      Goals and Symptoms

      Application: étireur de réparation pour la filature.Défaut: Après l'ordre de marche avant, quelque fois le moteur turne, pour un moment, dans le sens arrière: problème résoluble avec la fonction de 'marche pas à pas (JOG)', mais dans cette dernière ne fonctionne pas la rampe d'accélération.Donc nous avons utilisé les vitesses présélectionnées, mais nous avons le même problème: si on met le FLG=0 et le UFR=0 nous n'avons plus le défaut.Question:Je peux mettre les gains à '0' sans compromettre le fonctionnement de la machine? Que signifie mettre ces gains à '0'?

      Facts and Changes

      ATV28HD16N4 Donnée moteur: moteur à deux vitesse 5,5 Hp 10Hp 950 rpm 2880 rpm 16,8 A - à triangle 25,4 A - à triangle 9,7 A - à étoile 14,7 A - à étoile 220/380 V 220/380 V

      Causes and Fixes

      Certains problèmes d'instabilité pourraient survenir, il faudra donc trouver la bonne valeur pour FLG et UFR, mais il semble que tout soit OK maintenant. Il s'agit d'un moteur dahlander

      How can I program Engineering Notation into the Analog Output scale register? (i.e. 187k6)

      187k6 is Engineering Notation. To program this value in the meter requires the value 187,600 to be placed in the correct register (In this case Analog Out #3, Zero Scale register).
      The k symbolizes kilo in this example, and represents the following true engineering notation:

       

      187k6

      187.6 x 103

      187,000

       

      All Equivalent values.

      Another symbol that maybe useful is M (or Mega) indicating power of 6, or times by 1 million (X x 106)

       

      More Information

      Description of Engineering Notation:

      https://en.wikipedia.org/wiki/Engineering_notation

       

       

      Original article#16726

      Last Revised: June 22 2007

      Public

      All content © 1992-2007 Schneider Electric


      Legacy KB System (APS) Data: RESL186632 V1.0, Originally authored by KBAdPM on 07/06/2007, Last Edited by KBAdPM on 07/06/2007
      Related ranges: ION8800, ION8600, ION7550/ION7650, ION7300

      Symmetra PX 250/500 Battery to Power Module Ratio

      Issue:
      Symmetra PX 250/500 Battery to Power Module Ratio

      Product line:
      Symmetra PX 250/500

      Environment:
      All Product models, all serial numbers

      Cause:
      Required battery to power module ratio for a Symmetra PX 250/500

      Resolution:

      Ratio between numbers of battery shelves and power modules (PM)

      Maximum recommended discharge level on the batteries used for Symmetra PX 250/500 is 3CA, where CA means the current (Amps) by which the battery is charged or discharged divided by its Amp-hour (Ah) rating.  The 250kW runtime ratio is 10 PMs to 16 battery shelves resulting in a ratio of 1.6 battery shelf per 1 PM. Need to always round up the number of shelves

      Results if ratio is not maintained

      In some situations, the Power Modules will attempt to draw power from the batteries and if the ratio is not observed, you will potentially clear fuses in the battery modules and (less likely, but it happened before) burn traces on the battery backplane boards due to the DC inrush current.

       

       

      Is PowerChute Vulnerable to CVE-2011-3389?

      Issue:
      PowerChute is being flagged as Vulnerable to BEAST SSL security issue.

      Products:
      PowerChute Business Edition 9.1.0, 9.1.1
      PowerChute Network Shutdown versions 3.0.0, 3.0.1, 3.1

      Environment:
      All supported OS

      Cause:
      ** The SSL protocol, as used in certain configurations in Microsoft Windows and Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Opera, and other products, encrypts data by using CBC mode with chained initialization vectors, which allows man-in-the-middle attackers to obtain plaintext HTTP headers via a blockwise chosen-boundary attack (BCBA) on an HTTPS session, in conjunction with JavaScript code that uses (1) the HTML5 WebSocket API, (2) the Java URLConnection API, or (3) the Silverlight WebClient API, aka a "BEAST" attack.

      Solution:

      Upgrade PowerChute Business Edition to version 9.5 or above
      Upgrade PowerChute Network Shutdown to version 4.x
      Or
      Upgrade browser to use a version that allows for TLS 1.2 support - disable SSL 2.0/3.0 and TLS 1.0/1.1 when accessing PowerChute UI.

      ** Information provided by National Vulnerability Database https://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2011-3389

      Symmetra PX 250/500: What happens when EPO is activated?

      Issue:
      Symmetra PX 250/500; What does the EPO (Emergency Power Off) trip
       
      Product line:
      Symmetra PX 250/500
       
      Environment:
      All serial numbers
       
      Cause:
      What occurs when the EPO on a Symmetra PX 250/500 button is engaged?
       
      Resolution:
      When the EPO is activated, UPS output breaker Q2 and the battery breakers are tripped. The Power Modules (inverter) and if in Static Bypass operation will the UPS turn off

      Changing Symmetra PX 250/500 System Time from NMC – Configuring NTP server

      Issue:
      Changing Symmetra PX 250/500 System Time from NMC – Configuring NTP server

      Product line:
      Symmetra PX 250/500

      Environment:
      All Product models, all serial numbers

      Cause:
      Time not updating on UPS when changed on NMC

      Resolution:
      Making changes on the NMC web interface will also make changes on the ups, but the NMC must first be configured for Read/Write in the user configuration settings on the UPS.  Once this is configured making changes on the NMC will update the display on UPS.

      When changing NMC configuration to update Time using NTP, you need to pay attention to the update Interval.  It can be set from 1 to 8760 hours(1 year).  Make sure this is configured as needed.  If time is not immediately updating, click the UPDATE Now box and click apply.  You may need to refresh screen on UPS a couple times to see the change.


       

      How do I change User Password settings on Symmetra PX 250/500

      Issue:
      How to edit User Password settings via system display

      Product line:
      Symmetra PX 250-500

      Environment:
      All Product models, all serial numbers

      Cause:
      How do I change User Password settings on Symmetra PX 250-500

      Resolution:
      Begin at the home screen of the UPS



      Press the wrench key at the lower left of the screen
      Select Configuration, then select User configuration



      Enter the User password (apc by default)



      Select Password settings
      Change the password and select apply



      The following video demonstrates how the manage user password settings on the Symmetra PX 250/500 Data Center 3 Phase UPS.

      Video: How to Start your Symmetra PX 250/500 UPS

      Issue:
      How to Start your Symmetra PX 250/500 UPS
       
      Product line:
      Symmetra PX 250/500
       
      Environment:
      All Product models, all serial numbers

      Resolution:
      Begin by applying power to the UPS by Closing the Q1 Breaker (Located in System I/O Cabinet)



      Once the display is completely powered up and the Home screen is displayed, press the wrench icon in the lower left of the screen



      Then select the operation button
      Select System Startup



      Follow the on screen prompts for starting up the UPS.  As each option is performed it will highlight the next step.


      Some options are automated and will be done for you.

      The following video demonstrates this procedure:
       

      Unable to find Com'X IP address using Wireshark

      Issue
      Packets captured via Wireshark do not contain the Com'X IP address

      Product Line
      Com'X 200, Com'X 510

      Environment
      Wireshark, Com'X gateways

      Cause
      The Com'X does not transmit its IP address using ARP protocol upon power cycle like the EGX 100/300 gateways.

      Resolution
      If you are using Windows 7 or Windows Vista, the device should appear as a Network Device.
      • Disconnect your computer from all networks (all wired and/or wireless networks)
      • Connect an Ethernet cable between your PC (configured as  DHCP client) and the Ethernet 2 port on the Com'X
      • Open Windows Explorer and click on Network, the Com'X appears in the list of devices
      • Double-click the Com'X, the login page automatically opens in your browser
      • Type the user name (admin by default) and password (admin by default)
      • Then click OK
      •  The IP can be found under Settings > General Settings > Network Settings 


      Note: If accessing the meter for the first time, the factory set IP for both Ethernet ports is 10.25.1.1.

      Video: How to find Com'x IP address ?

      Issue
      Packets captured via Wireshark do not contain the Com'X IP address

      Product Line
      Com'X 200, Com'X 510

      Environment
      Wireshark, Com'X gateways

      Cause
      The Com'X does not transmit its IP address using ARP protocol upon power cycle like the EGX 100/300 gateways.

      Resolution
      If you are using Windows 7 or Windows Vista, the device should appear as a Network Device.
      • Disconnect your computer from all networks (all wired and/or wireless networks).
      • Connect an Ethernet cable between your PC (configured as  DHCP client) and the Ethernet 2 port on the Com'X.
      • Open Windows Explorer and click on Network, the Com'X appears in the list of devices.
      • Double-click the Com'X, the login page automatically opens in your browser.
      • Type the user name (admin by default) and password (admin by default).
      • Then click OK.
      •  The IP can be found under Settings > General Settings > Network Settings.
      Note: If accessing the meter for the first time, the factory set IP for both Ethernet ports is 10.25.1.1.

      Details steps are shown in the below video.


       

      Video: How to find Com'x IP in case you fail to find it using Wireshark ?

      Issue
      Packets captured via Wireshark do not contain the Com'X IP address

      Product Line
      Com'X 200, Com'X 510

      Environment
      Wireshark, Com'X gateways

      Cause
      The Com'X does not transmit its IP address using ARP protocol upon power cycle like the EGX 100/300 gateways.

      Resolution
      If you are using Windows 7 or Windows Vista, the device should appear as a Network Device.
      • Disconnect your computer from all networks (all wired and/or wireless networks)
      • Connect an Ethernet cable between your PC (configured as  DHCP client) and the Ethernet 2 port on the Com'X
      • Open Windows Explorer and click on Network, the Com'X appears in the list of devices
      • Double-click the Com'X, the login page automatically opens in your browser
      • Type the user name (admin by default) and password (admin by default)
      • Then click OK
      •  The IP can be found under Settings > General Settings > Network Settings 


      Note: If accessing the meter for the first time, the factory set IP for both Ethernet ports is 10.25.1.1.

      Details steps are shown in the below video


       

      What is the replacement AC coil for CAD32 and CAD50 relay?

      Issue:
      Are replacement  AC coil available for CAD32 and CAD50 relay?

      Product Line:
      Tesys Relays

      Environment:
      All Products

      Cause:
      Product selection

      Resolution:
      Volt = coil part number
      12 = LXD1J7
      21 = LXD1Z7
      24 = LXD1B7
      32 = LXD1C7
      36 = LXD1CC7
      42 = LXD1D7
      48 = LXD1E7
      60 = LXD1EE7
      100 = LXD1K7
      110 = LXD1F7
      115 = LXD1FE7
      120 = LXD1G7
      127 = LXD1FC7
      200 = LXD1L7
      208 = LXD1LL7
      220/230 = LXD1M7
      230 595 21 LXD1P7
      230/240 = LXD1U7
      277 781 30 LXD1W7
      380/400 = LXD1Q7
      400 = LXD1V7
      415 = LXD1N7
      440 = LXD1R7
      480 = LXD1T7
      600 = LXD1X7
      690 = LXD1Y7

       

      Can the PowerLogic Energy Meter be used to monitor multiple loads?

      Issue
      A user would like to totalize multiple loads with an Energy meter.

      Product Line
      Powerlogic Energy Meter

      Environment
      Energy Meter Installation

      Cause
      The installation guide for the Energy meter does not contain instructions on wiring the meter to monitor multiple loads.

      Resolution
      *Warning: Installation and maintenance of this device should only be performed by qualified, competent personnel that have appropriate training and experience with high voltage and current devices. Failure to follow the instructions / warnings in the Meter Installation Guide can result in permanent damage to the meter, severe injury or death. 

      The Energy meter is calibrated with the set of CTs that are included with the meter, however the Energy Meter can be installed with up to three sets of parallel CTs to monitor multiple loads. When wiring multiple current transformers in parallel to the Energy Meter, all voltages corresponding to the individual loads must be the same voltage values and must be from the same source. The voltage applied to the inputs of the Energy Meter will be used in the power calculations. Monitoring different voltage values and monitoring the same voltage values from different sources will both cause the power calculations to be inaccurate.

      For example, if load A has a system voltage type of 120/208 VAC, and load B has a system voltage type of 277/480 VAC, an Energy Meter cannot be used to measure both loads in a parallel configuration. Likewise, if Load A and Load B both have a system voltage type of 120/208 VAC, but are supplied their respective voltage from different transformers, an Energy Meter cannot be used to measure both loads in a parallel configuration.

      Note: When multiple sets of CTs are connected in parallel to the Energy Meter, the accuracy drops from less than 1% to between 1%-3%.


      Please follow the guidelines in the attached addendum for selecting and installing the parallel CTs on an Energy meter.

      Network Management Card Compatibility with the Symmetra PX 250/500kVA UPS

      Issue:

      Network Management Card Compatibility with the Symmetra PX 250/500kVA UPS
       

      Product Line:
      • Facility & Data Center 3 Phase UPS
        • Symmetra PX 250/500
       
      • UPS Network Management Card 2
        • AP9635/35CH

      Environment:
      • All installation scenarios

      Cause:

      The AP9635/AP9635CH Network Management Card 2 (NMC2) is restricted for use with the Symmetra PX 250/500 UPS and other select UPS models. Additionally, before upgrading the firmware for the Management Card when installed in a, you must make sure that the firmware upgrade is compatible with the firmware level that is running on the UPS system (its MIM, PM, etc) . For example, as described in the chart below, a Management Card running v5.0.0 firmware cannot support a UPS with system firmware 4.1.x.x unless the Management Card is upgraded to the SYPX APP v5.0.1 firmware. To obtain the firmware upgrade files for the Management Card, you must contact Technical Support.


      Alternatively, the UPS System firmware can be updated to support a Management Card with newer firmware.

      Note: The UPS system firmware upgrade can only be performed by a Field Service Engineer.


      Resolution:

      Review the chart below to make sure the Management Card is running firmware that is compatible with the UPS. To view the UPS System firmware and NMC APP firmware versions from the UPS touchscreen display, press the Firmware Overview button in the System Information menu. The APP firmware version of the Management Card is also displayed in its Web interface, under the Administration->General->About menu.

       

      Compatible Symmetra PX 250/500 UPS and Network Management Card firmware releases
       

      UPS Release

      Network Management Card Firmware APP/Version

       3.x.2

      SYPX/5.0.0

      4.0.4

      SYPX/5.0.1 

      4.11.5 

      SYPX/5.0.2 or 5.1.0 

      4.21.6

      SYPX/5.1.2 or 5.1.3

      4.24.8

      SYPX/5.1.5

      4.25.9 SYPX/5.1.6
      4.27.10 SYPX/5.1.6 or 6.0.8
      4.29.11 SYPX/5.1.6 or 6.0.8
      4.36.12 SYPX/6.4.6
      4.37.12 SYPX/6.5.0

       

      Material Safety Data Sheets (MSDS) for Symmetra PX2 and PX 250-500kw UPS

      Issue:
      MSDS information for various battery manufacturers utilized in Symmetra PX2 and PX 250/500 UPS systems

      Product:
      Symmetra PX2, Symmetra 250-500

      Environment:
      All models/ All serial numbers


      Resolution:
      The rules regarding MSDSs changed in 2016 and it’s no longer sufficient just to post a link to the battery MSDS that we use.  When the rules changed, we began authoring Safety Data Sheets (new name for MSDSs) that would meet the new regulations.  These newly authored Safety Data Sheets (SDS) are located at the following web page.  

      https://www.apc.com/us/en/who-we-are/sustainability/battery-safety/battery-compliance.jsp

      You’ll note changes –
      Safety Data Sheets are region specific.  There is a NAM format and an EU format.  

      The intent is to direct all customers to this location when they have SDS or MSDS questions.

       

      Video: How do I Change Language & Regional settings on my Symmetra PX 250-500 UPS?

      Issue:
      How to Change Language, date format & temperature unit settings on the APC Symmetra™ PX 250/500 UPS.
       
      Product line:
      Symmetra PX 250-500
       
      Environment:
      All Product models, all serial numbers
       
      Cause:
      The display may be accidentally changed to an unwanted language.

      Resolution:

       

      Begin at the home screen of the UPS.  



      Press the wrench key at the lower left of the screen.
      Select Language settings



      The following screen will have the available list of languages. Select you desired language.



      Press the Finish to lock in change.

      How do I configure network settings on my Symmetra PX 250/500 UPS?

      Issue:
      Video: How to Configure network settings

      Product line:
      Symmetra PX 250-500

      Environment:
      All Product models, all serial numbers

      Cause:
      How do I Configure network settings  on my Symmetra PX 250-500 UPS

      Resolution:
      Begin at the home screen of the UPS
      Press the wrench key at the lower left of the screen
      Select Configuration then User configuration
      Enter the user password (apc by default)
      Select NMC settings
      Select Configure NMC Settings on the card you would like to configure.
      Ensure the ‘UPS configuration access’ is set to read or read/write for the card
      Make desired changes and Select Apply to save changes.

      See the following video tutorial:

      Video: How do I adjust Display settings on my Symmetra PX 250/500 UPS

      Issue:
      How to adjust Display settings            

      Product line:
      Symmetra PX 250/500

      Environment:
      All Product models, all serial numbers
       
      Resolution:



      How to adjust your display brightness, timeout, other display settings, or calibrate the touch screen, on your Symmetra PX 250-500 kVA UPS.
       
      Begin at the home screen of the UPS.  



      Press the wrench key at the lower left of the screen.
       
      Select Configuration then User Configuration



      Enter the User password (apc by default)



      Select 'Display Settings'

      Video: Manually Operating the APC Symmetra™ PX 250/500 UPS Battery Breaker

      Issue:
      How to Manually operate the Battery Breaker on a Symmetra 250-500kW UPS
       
      Product line:
      Symmetra PX 250-500
       
      Environment:
      All Product models, all serial numbers
       
      Cause:
      In the event the battery breaker does not automatically close during the startup of the ups you may need to manually close it.

      Resolution: 
      When the Breaker is Off (open) the indicator on the right will be green.
      Push the lever on the left down and ‘Pump’ it until the indicator turns ‘Yellow’ Indicating Charged.
      Once Charged, press the green button to turn the breaker on. The indicator will turn Red indicating the breaker is on.
       
      To turn off, just press the off button.

      The following video demonstrates this procedure:

      Symmetra PX 250/500; AP9635; Flood of RTC Time adjusted values in the logs

      Issue:
      Flood of RTC Time adjusted values in the logs
       
      Product line:
      Symmetra PX 250/500 with AP9635
       
      Environment:
      All Product models, all serial numbers
       
      Cause:
      When 2 Network Management Card (NMC) are installed in the UPS and set to NTP (Network Time Protocol), they will fight for control of the time to the display and continually send info alerts on RTC Time Adjusted.  In the chart below you will notice in column 5 there are two different numbers 2 & 4, which would indicate that there is 2 NMC in the UPS one in position #2 and the other in position #4.  This is the indicators that 2 NMC are fighting to provide time through NTP
       
      46934 Info IM internal memory for storing configuration settings is OK IO enclosure level 3 pos E    02-26-2015 17:12:53 006
      46933 Info RTC Time adjusted value Parallel UPS 1  2   02-26-2015 17:12:53 000
      46932 Info RTC Time old value   2   02-28-2015 17:12:57 446
      46931 Info IM internal memory for storing configuration settings is OK IO enclosure level 3 pos E    02-28-2015 17:12:49 006
      46930 Info RTC Time adjusted value Parallel UPS 1  4   02-28-2015 17:12:49 000
      46929 Info RTC Time old value   4   02-26-2015 17:12:44 548
       
      Resolution:
      Set only one of the NMC to NTP
       

       

      UPDATED MARCH-2016: Unable to access my APC Network Management Card (NMC) enabled device via HTTPS (SSL/TLS)


      Issue

      The user is unable to access their APC Network Management Card (NMC) products via HTTPS (SSL/TLS) secured web access.

      There are two parts to this issue, both of which occur when the user has their Network Management Card product configured for SSL (HTTPS).
      1.  Companies such as Microsoft, Mozilla, and Google are disabling SSLv3.0 in their browser products due to numerous security vulnerabilities that exist. One such vulnerability is POODLE (https://www.openssl.org/~bodo/ssl-poodle.pdf).  TLSv1.0, at a minimum, is the advised protocol.
       
      1. TLS does not work on the current NMC products.  Therefore, the NMC will fall back to SSLv3.0 and as such, be vulnerable to POODLE.

      Examples:
       
      An example of this problem, shown via Firefox, is below. A NetBotz Rack Monitor 200 (SKU# NBRK0201) is configured for HTTPS. The user has Firefox v34.0 installed. The user opens their web browser and types the IP address into address bar.  The user is presented with the following error message:
       

      Another example of this problem, via Internet Explorer, is below. A NetBotz Rack Monitor 200 (SKU# NBRK0201) is configured for HTTPS.  The user has Internet Explorer v11.0 installed. The user opens their web browser and types the IP address into address bar.  The user is presented with the following error message:
       

      Another example of this problem, via Chrome, is below. An AP9631 Network Management Card is configured for HTTPS. The user has Chrome v39 installed. The user opens their web browser and types the IP address into the address bar. The user is presented with the following error message:
       


      Browser error messages may include: ERR_SSL_FALLBACK_BEYOND_MINIMUM_VERSION, ssl_error_no_cypher_overlap


      Note: If you've received mozilla_pkix_error_inadequate_key_size, sec_error_invalid_key, or anything referring to invalid key size/length, please consider reviewing knowledge base article ID FA162031 as this may be due to a separate issue entirely or an additional issue.



      Product Line
       
      • Network Management Card 1 (NMC1) - AP9617, AP9618, AP9619
        Devices with an embedded Network Management Card 1 include (but are not limited to): Metered/Switched Rack PDUs (AP78XX, AP79XX), Rack Automatic Transfer Switches (AP77XX), Environmental Monitoring Units (AP9320, AP9340, NBRK0201), AP9921X Battery Management System, ACFXXX Rack Air Removal Unit, PDPMXXX Modular Power Distribution, AP9361 Rack Access PX-HID, and ACRCXXX, ACRPXXX, ACRDXXX, ACSCXXX, RACSCXXX Cooling Units (except ACDA901, ACRC301H, ACRC301S).
       
      • Network Management Card 2 (NMC2) - AP9630/30CH, AP9631/31CH, AP9635/35CH
        Devices with an embedded Network Management Card 2 include (but are not limited to): 2G Metered/Switched Rack PDUs (AP84XX, AP86XX, AP88XX, AP89XX), G50 AV Units, Smart-UPS Online (SRT), and ACDA901, ACRC301H, ACRC301S Cooling Units, 

      Environment

      Any customer who uses any one of the products mentioned previously and:
      • Configures their product for SSL (HTTPS).
      • Uses a web browser version that does not allow for web access via SSLv3.0.
      Note: HTTP users are not affected. Meaning, if you have not enabled HTTPS (SSL), web browsing will work normally.


      Cause

      Companies such as Microsoft, Mozilla, and Google are disabling SSLv3.0 in their browser products due to numerous security vulnerabilities that exist. One such example is POODLE (https://www.openssl.org/~bodo/ssl-poodle.pdf). TLSv1.0, at a minimum, is the advised protocol.

      Current NMC products have an inability to properly utilize TLS extensions recently released in several modern browsers. With this inability, the NMC device is unable to connect to the browser via TLS. While future versions of the NMC1 devices will not update the underlying cryptology engine, NMC2 devices will be updated to work with current TLS specification and and operate properly with modern browsers.


      Resolution

      A customer can avoid this problem either by utilizing other access methods on the Network Management Card or they can modify their web browser to allow SSLv3.0 usage (at their own discretion). Other access methods for the Network Management Card are as follows:
      • Local console
      • Web (HTTP)
      • Telnet/SSH
      • SNMPv1/v3

      Modifying a web browser to allow SSLv3.0 usage should be addressed by the user’s network security team or facility manager. Schneider Electric will not provide users with instructions on modifying web browser settings. Some users may be prohibited from enabling SSLv3.0 through their web browser.

      Any of the following NMC1 products do not currently have any firm future firmware update plans to address this or any future vulnerabilities:
      • AP9921X Battery Management System
      • AP7750, AP7722, AP7701 Rack Automatic Transfer Switches
      • AP9340, AP9320 Environmental Monitoring Units
      • S20BLK A/V Power Conditioner & Battery Backup
      • PDPMXXX Modular Power Distribution
      • FM35XX Network Air, ACDA901, Stulz C7000



      Details regarding firmware availability for Network Management Card 1 (NMC1) based products, providing TLS 1.0, are shown in the table below:

       
      NMC1 (AP9617/18/19/mini-NMC1) Application Name Product(s) Firmware Application is used with AOS Version with TLS Fix Available Now?
      px2 Symmetra PX 48/96/100/160 kVA embedded UPS brain AOS v3.9.0 and higher Yes
      rpdu AP7XXX series Rack PDU (ex. AP7941) AOS v3.9.0 and higher Yes
      acrc ACRCXXXX InRow Chilled Water (except ACRC3XXX) AOS v3.9.0 and higher Yes (via your local APC Cooling Support team)
      g2ats AP7XXX Rack Automatic Transfer Switch models except AP7701, AP7722, AP7750 AOS v3.9.0 and higher Yes
      acrp ACRC5XX, ACRP1XX, ACRP5XX, ACRD5XX InRow RC, RP, RD AOS v3.9.0 and higher Yes (via your local APC Cooling Support team)
      acsc ACSC1XX InRow SC AOS v3.9.0 and higher Yes (via your local APC Cooling Support team)
      raru ACFXXX Rack Air Removal Unit AOS v3.9.0 and higher No
      acrptk ACRD1XX, ACRD2XX InRow RD AOS v3.9.0 and higher Yes (via your local APC Cooling Support team)
      nb200 NetBotz 200 Rack Monitor (NBRK0201) AOS v3.9.0 and higher .Yes
      pxhid AP9361 Rack Access PX-HID AOS v3.9.0 and higher Yes
       

      Note: Certain browsers may also require setting changes to allow TLS 1.0 or TLS 1.0 fallback too, such as Firefox v37+. Schneider Electric will not provide step by step instructions for modfying web browser settings for liability reasons but if you're comfortable modifying settings at your own risk, security.tls.version.fallback-limit within Firefox will likely need to be changed from a default value of 3 (forcing TLS 1.2) to a value of 1 to allow fallback to TLS 1.0. This setting also sometimes resets itself between Firefox browser upgrades. Newer Chrome versions may require --ssl-version-fallback-min=tls1 to be appended to the program shortcut.


      A fix to address this problem in the Network Management Card 2 (NMC2) and NMC2 enabled devices has been implemented. The release date will be determined on a product by product basis. See below for available updates for NMC2 firmware applications. These updates provide TLS 1.0, TLS 1.1 and TLS 1.2 functionality. 
       
       
      NMC2 (AP9630/31/35/mini-NMC2) Application Name Product(s) Firmware Application is used with AOS Version with TLS Fix Available Now?
      sumx 1ph/3ph Smart-UPS, MGE Galaxy 3500, Matrix AOS v6.4 and higher Yes
      sy 1ph Symmetra Power Array, Symmetra RM, Symmetra LX AOS v6.4 and higher Yes
      rpdu2g AP8XXX series Rack PDU 2G (ex. AP8941) AOS v6.4 higher Yes
      sypx Symmetra PX 250/500 kVA (w/AP9635 only) AOS v6.3.2 and higher Yes (via your local 3-phase technical support team)
      sy3p Symmetra PX 20/40/80 kVA
      Note: See knowledge base ID FA245145 for more compatibility details
      AOS v6.3.2 and higher Yes
      acrc2g ACRC3XXX AOS v6.3.2 and higher No, pending release tentatively for end of Q3 2015.
      unflrle HDCV45XXX, HDCV50XXX, T(D/U)(A/D/E/T/W)VXXX Uniflair LE TBD No, pending release tentatively for Q2 2016.
      g300 Galaxy 300 AOS 6.4 and higher Yes








       Can this problem be confused with other error messages generated by the Network Management Card?

      Yes, a user may receive different error messages relating to SSL/TLS when configuring or accessing their Network Management Card device.  It is imperative that Schneider Electric and the user identify the exact error message that the user is receiving and confirm that it relates to this specific issue, related to SSLv3.0.

      For example, similar symptoms could be experienced by the issue in knowledge base article ID FA162031 - Network Management Card 1 (NMC1) Information Bulletin: Effects of Microsoft Internet Explorer and other web browsers blocking key lengths less than 1024 bits​(blocking key lengths less than 1024 bits)


      Note: If there are any questions, problems, or concerns related to the content of this article, please contact your local technical support team for further assistance.