clip earth 40mm cond 32mm wp

Cable Management Pressed Metal Conduit Fittings, Earth Clip 40MM, 32MM WP

Catalogue Number: 210M
clip earth 40mm cond 32mm wp
Colour:
Colour: Per UOM Std.
  • 1 PCE

Specifications

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Product brand
Clipsal
Material
steel
Surface treatment
hot-dip galvanized
Length
66 mm
Width
26 mm
REACh Regulation
Free of Substances of Very High Concern above the threshold
REACh free of SVHC
Yes
EU RoHS Directive
Pro-active compliance (Product out of EU RoHS legal scope)
Toxic heavy metal free
Yes
Mercury free
Yes
RoHS exemption information
Yes
China RoHS Regulation
 Pro-active China RoHS declaration (out of China RoHS legal scope)
Circularity Profile
N/A

Documents & downloads

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Filter items
  • All

  • Product Brochures

  • Technical Data Catalogues

  • Installation Instruction

  • Specifications

  • Certificates (MSDS)

Frequently Asked Questions

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Why are ComPact NS/ PowerPact P, R breakers not available in the device selection list of Com’X 210/ 510?

Issue

Why are ComPact NS/ PowerPact P, R breakers not available in the device selection list of Com’X 210/ 510?

How to select a device profile for these breakers during commissioning process?
The ComPact NS/PowerPact P, R breakers discover as MasterPact breakers. ComPact NS/PowerPact P, R breakers do not appear in the device selection list of the Com’X 210/ 510, so user is unable to select these devices.


Product Line

Com'X 210: All firmware versions
Com'X 510: All firmware versions

Environment
ComPact NS/PowerPact P, R breakers on Com’X 210/510 network.

Cause of Issue
Com’X includes support for the MicroLogic trip units A, E, P, H which are used by MasterPact, PowerPact P, R/ComPact NS breakers. Com’ X supports the PowerPact/Compact NS breakers as MasterPact breakers. The PowerPact P, R/ComPact NS do not display in the device selection list.  

Prevention
N/A

Detection
N/A

Resolution
To create a PowerPact P, R/ComPact NS breaker within Com’X:
1.Select a MasterPact breaker with corresponding MicroLogic trip unit (A, E, P, H) from the Device Type drop-down list.
2.Rename it as PowerPact P, R/ComPact NS breaker.
Click Create to create the PowerPact/Compact NS device.

Why is my Conext CL showing an alarm code: 2102 & 2018 & 2101(DC AC Comm Err / AC Inter-Comm Err / DC Inter-Comm Err Service Alarm)

Issue:  
Customer is calling to confirm alarm codes: 2102 & 2018 & 2101 (DC AC Comm Err / AC Inter-Comm Err / DC Inter-Comm Err Service Alarm)

Product Line: 
Conext CL 18000NA Conext CL 25000NA Conext CL 20000E Conext CL 25000E

Environment:  
On site troubleshooting

Cause:
Communication error between processors
Firmware issue
Internal circuit issue

Resolution: 
Reset by turning off both DC & AC connections
Upgrade firmware to lastest version
If problem persist, replace inverter

What does Warning 2107 means in Vijeo Designer?

 Title

 What does Warning 2107 means in Vijeo Designer

Issue

 

Product Line

 Vijeo Designer

Environment

 

Cause

Resolution

Warning 2107: Target Security is enabled, and Web Gate security is disabled. You cannot write to variables from Web Gate.

This message displays when you have set Target Security to Use Security, and Web Gate Security is disabled. You need to enable Web Gate security so you can properly log in and  write to variables from Web Gate.

 

To resolve the warning message:

In the security properties for the target, enable the Web Gate/Web Server Security property by setting it to Use Security.

 

Will an FAL breaker that has an electrical accessory such as shunt trip, undervoltage trip, auxiliary switch or alarm switch, fit into a standard FA enclosure?

Issue:  
Need to know if my FAL breaker will install in an enclosure with an accessory installed in it.  

Product line:  
Molded case circuit breakers

Environment:  
FAL FHL circuit breakers

Resolution:  
Yes.  These accessories are internal to the breaker frame and require no extra enclosure room.  

What are the Com’X 200, Com’X 210, or Com’X 510 dimensions?

Issue
Customer is looking for dimensions for Com’X 200, Com’X 210, or Com’X 510 gatways/energy servers

Product Line
Com’X 200
Com’X 210
Com’X 510

Environment
Product dimensions.

Resolution


 

What is the cable entry for a LE1M35U705

2 x 13mm PG at bottom and top
2 x 20mm ISO at bottom and top
2 x 21mm PG at bottom and top
2 x 25mm ISO at bottom and top

What are dimensions of part BPC112?

The part BPC112 has the following dimensions:
 24mm x 21mm x 16mm

For more information on this part please refer to https://www.clipsal.com/Trade/Products/ProductDetail?catno=BPC112


User-added image

 

Release Notes for Com’X 210/Com’X 510, v4.0.10 firmware

Issue
Com’X 210/Com’X 510, v4.0.10 firmware

Product Line 
Com’X 210, Com’X 510

Cause
User would like to read the release notes and what's new in fimrware v4.0.10. 

Resolution

See attached document for release notes. 
The latest firmware can be found at FA274919
 

What is the inrush and sealed VA for an LC1F780 contactor coil?

40 - 400 Hz coil - 2100 VA Inrush, 50 VA sealed @ 50 or 60 Hz.



CTA-ID : 2054959

iEM2100 series documentation

Issue
Documentation for iEM2100 series meters

Product Line
iEM2100

Environment
Documentation

Cause
User Manual
Installation Guide

Resolution
See attachments.

Do you have a shielded CAT 5E 10m patchlead?

No unfortunately this part is not available.

What is the maximum number of devices that can be added in Com'X 510/200/210?

Issue
User wants to know how many devices can be added in the Com'X 510/200/210.

Product Line
Com'X 510 (EBX510)
Com'X 210 (EBX210)
Com'X 510 (EBX200)

Environment
Adding devices via the Webpage

Resolution
The Com'X 510/200/210 gateways support a total up to 64 devices with a maximum of 20 Modbus serial slave devices.

What is the measurement for the mounting centres for the Clipsal 10M

It is 84mm

Can you buy a 20m 954 camper set

You can purchase a 955RW, BALS211 + 56CR310 + flex

What is the alternative for a Main switch (surface) 3 phase T300-BK?

The original T300-BK was unfortunately discontinued. As an alternative the T300FA is very similar. The Majority of its components are the same but some specifications may vary.
Some of the key features are:
  • Panel mount
  • 300 Amp rated
  • Triple pole
  • Front wiring cover
  • Has dimensions of 210mm (L) x 158mm (W) x 112mm (D)
For Further information please visit https://www.clipsal.com/Trade/Products/ProductDetail?catno=T300FA

Or see PDF attached below.
 

What is the part code for a latching trip wire switch with 1N/C + 1 N/O contact?

XY2CJS15H29 will suit up to 20m operating cable length.

How do we do an outside temperature sensor in CBus

You will need to use a temperature coupler in the board and a temperature probe outside. Up to 20m limit.

Loading settings onto a VAMP relay that doesn't have the same complete part number.

Issue
May the settings file from a VPG210-001361 be directly loaded into a VAMP 210-5A7ADA-3.20 using VAMPset?

Product Line
VAMP relays

Resolution
If the complete part numbers doesn't match one cannot load the same setting file to each other.  Each VAMP relay will have to be manually configured.  
Also if the unit has the same part number and firmware is not the same one cannot load the setting file.  
 

Com'X firmware 2.1 Documentation

Issue
Support documentation for firmware 2.1
 
Product Line
ComX210 , ComX510, ComX200
 
Environment
Release Notes, Device List, Announcement 
 
Resolution
Firmware announcement , supported device list , and release notes are included as attachments for ComX 200, 210, 510. 

Firmware for the ComX 510 can be found in article FA274919 

How to upgrade the firmware on Energy Server COM'X 200, 210 or 510 via the web page or USB port?

Issue
User is inquiring on how to upgrade firmware on Energy Server COM'X 200, 210 or 510.

Product Line
COM'X 200 (EBX200)
COM'X 210 (EBX210) 
COM'X 510 (EBX510)

Environment 
Instructions for upgrading firmware on a COM'X

Resolution
*Warning: The firmware utilities listed here can cause permanent damage to your product if applied incorrectly. Before downloading any firmware updates, verify the firmware you are downloading is appropriate for the specific model number of your product. If you have any doubts, contact Technical Support for guidance. 

*Warning: Devices should be disconnected from all monitoring software before performing a firmware upgrade*


*Warning: Installation and maintenance of this device should only be performed by qualified, competent personnel.*


Firmware on the COM'X can be updated through the COM'X web page or through the USB port on the COM'X front panel.

Upgrading via the Web Page:
  1. Download the latest version of the COM'X 200, 210, or 510 firmware.
  1. Log into the COM'X web page and click the Maintenance tab.
  2. Click the System Settings sub tab.
  3. Click Browse in the Firmware upgrade collapsible menu.
  4. Select the firmware that was downloaded in step 1 and click Open. 
  5. Click Upgrade Firmware. The message "Application not reachable" is displayed during the upgrade.
  6. Wait for the COM'X to reboot which can take up to 10 minutes. The power LED turns green when the reboot is complete.
  7. Log into the COM'X Web page.
  8. Check that the new firmware has been installed in the About page.

Screen Shot of COM'X 200 web page:




Upgrading via the USB Port:
  1. Download the latest version of the COM'X 200, 210, or 510 firmware and save the firmware file to the root of a USB memory key.
  1. ​Rename the file: upgrade.sp1.
  2. Make sure there is no file, located at the root of the USB memory key, with a name that is the same as the Serial Number of the COM'X.
  3. Power down the COM'X.
  4. Insert the USB memory key in the USB port located on the front of the COM'X.
  5. Power up the COM'X.
  6. Wait for the COM'X to reboot, which can take up to 10 minutes. The power LED turns green when the reboot is complete.
  7. Log into the COM'X Web page.
  8. Check that the new firmware has been installed in the About page.

Is the NS800N a direct swap for the C801N MCCB?

Dimensions of C801N....374 x 210 x 110 (without toggle height)
Dimensions of NS800N...327 x 210 x 146.5(without toggle height)

The new NS800N will require modifications to fit to same location as old C801N MCCB


 

Why are there two Ethernet ports on the Com'X 200 / 210 / 510 ?

Issue
The Com'X 200, Com'x 210, and Com'X 510 have two Ethernet ports and a user may be unsure how to use each of the ports.

Product Line
Com'X 200 (EBX200)
Com'X 210 (EBX210)
Com'X 510 (EBX510)

Environment
Com'X 200/210/510 Ethernet Networking

Cause 
A user may be confused about which port to use for an application.

Resolution 
The Com'X features 2 Ethernet ports:

The Ethernet ports can be configured in 2 modes:
     1) Switch mode: in this case both Ethernet ports share a common configuration.
     2) Upstream/downstream mode: both Ethernet ports are configured separately.


1) In switch mode, both Ethernet ports have the same settings. Using 2 ports simplifies wiring:
    -  Ethernet 1 can be connected to a switch on a local network.
     - Ethernet 2 can be used to connect a PC for configuration operations or to connect a data collection device locally with an Ethernet port.

2) In upstream/downstream mode, the 2 Ethernet ports have different settings and function independently:
    - Ethernet 1 must be used for data publishing. It can be also configured in DHCP Client mode or static IPv4 address mode.
    - Ethernet 2 must be used for data collection. It can be configured as DHCP client, static IPv4 address, or DHCP server.

Note: The Com'X can also utilize power over Ethernet (PoE). Ethernet 1 port should be used for PoE.  View the Technical Datasheet attatched for more details.

Communications loss after changing Com'X security settings

Issue
Changing the Com'X security certificate causes communication loss

Product Line
Com'X 200, Com'X 210, Com'X 510

Environment
Settings>Security>Certificates

Cause
When the device security parameters have changed the Com'X must reestablish communications by reloading the web interface.

Resolution
Allow device to reestablish communications. 

Note: If you are unable to find security certificate settings then you may need to perform a firmware upgrade. 

Com'X Device Stuck in Initial Boot Sequence with Amber LED

Issue:
When initially starting up a Com'X device, it remains in the startup phase with an amber power/status LED.

Product Line:
Com'X 200, 210, 510

Environment:
Communication Hardware

Cause:
Com'X device is provided with power and begins the power up sequence; however, the power/status LED remains amber even after the suggested 8-12 minute time frame. This can occur on brand new devices.

Resolution:
*Warning: performing a factory reset will erase all stored data and logs.

Please complete a factory reset on the Com'X device as per the Com'X Installation Guide (FA289876) page 7.
Reset steps can also found in KB article FA228712.

Note: if powering the Com'X via PoE, it cannot be disconnected from the network as this its source of power. Follow the remaining steps for resetting and the device should complete its startup.

What are the dimensions for the 10M?

Clarification: not the 10MP.

In theory any panel thickness less than 3.8mm will suit
Hole size is 35.7mm diameter.

Like products:
10M
10MD
10MDS
10MDLS
10MD15S
10MD20
 

Which type of switch should be used for the RemoteTest/Hush feature on the 755PSMA2 Smoke alarm?

Any 240V momentary switch, such as a 30MBP Bell Press Switch can be wired to either of the two new mounting bases 755RB or 755RFB up to 20m away. A relay can also be pulsed on momentarily via a security or home automation panel to activate the test/hush function. 

Latest Firmware version of Com'X 200/210 and Natively supported device type in the Energy Server Com'X 200/210

Product Line
COM'X200 / EBX200
COM'X210 / EBX210
 
Environment
Ethernet Gateway supported devices
 
Resolution
The latest version of firmware for Com'X 200 is 3.5.15 and the Com'X 210 is 4.0.10. Please find the firmware files below.
They can be downloaded from the following links as well.
COM'X200 firmware
COM'X210 firmware
 
In addition, review the attached PDF (DeviceList_ComX200_210_2.2.1.pdf) for the list of Natively Supported Device Types on Com'X 200/210 with Firmware Version 2.2.1.
Note: With firmware 3.5.24, the Com'X 210 also supports Masterpact MTZ and the EM4399.

For instructions on how to upgrade the firmware, view article FA270261.

What are the COM'X 210/510 natively supported devices?

Issue:
What are the COM'X 510 and Com'X 210 natively supported devices?

Product Line:
COM'X 510 (EBX510)
COM'X 210 (EBX210)

Environment:
Natively supported devices

Resolution:
Different firmware versions that run on Com'X devices supports different devices natively. The latest firmware supports a more completed list of devices natively. It's recommended to upgrade Com'X to latest firmware version to support more devices natively.

NOTE: Latest firmware for Com'X 510 can be downloaded here
           Latest firmware for Com'X 210 can be downloaded here

List of natively supported devices for different firmware versions is attached below:

  

Com'X 210/510 GPRS SIM card Overview

Issue
Com'X 210/510 GPRS Settings

Product Line
Com'X 210
Com'X 510

Environment
Installation/Setup

Cause
GPRS access settings depend on the GPRS modem that is connected.

Resolution
There are 2 reference numbers for the GPRS modem:
  • EBXA-GPRS-SIM
  • EBXA-GPRS
NOTE: The good operation of GPRS and Wi-Fi is not guaranteed with other GPRS modems or Wi-Fi USB keys.

The SIM card is embedded in the GPRS modem. You can only use the EBXA GPRS SIM to publish data if you are exporting data to Remote Service Platform. The settings of this GPRS access are set by the Com'X.
The reference EBXA-GRPS-SIM must be selected for the GPRS modem.
This graphic shows the interface for accessing the GPRS modem with an EBXA GPRS SIM card:


NOTE:
For the Com'X that comes with the SIM card included: The SIM card that comes with the Com'X 510 is Vodafone, but will connect to the T-Mobile network in the United States once the card is activated. 

For the Com'X without the SIM card included:  Provided that the cellular provider will allow the equipment on their network, and the user configures the proper APN and SIM card settings, there are no constraints for putting the ComX on another GPRS network. 
 

What is the detection range for the Argus Occupancy Sensor SAE_UE_MS_CU_WE

PIR: 360° circular, adjustable up to Φ8m

US: 360°, adjustable up to 10m x 16m, it’s an oval shape, at the height of 2.5 m

What is the connector to fit the XUM2AKCNM8T proximity switch

The connector is an M8 4 pin female connector
XZCPV0941L2 for a straight connector with PVC cable
XZCPV1041L2 for an angled connector with PVC cable
XZCP0941L2 for a straight connector with PUR cable for severe environments
XZCPA0941L2 for a straight connector for food & beverage applications
(change L2 to L5 or L10 for 5 or 10m cables)
See attached data sheet

STB Module Logic Bus Current Requirements

Goals and Symptoms

The purpose of this resolution is to provide information sources for STB module logic bus current consumption values used by Advantys Configuration Software v4.0.

Facts and Changes

This information can be found:
1. On line in v4.0 configuration software under Hardware Help in the Advantys STB Planning and Installation folder section highlighted below.



2. On line in v4.0 configuration software under Hardware Help. The four folders shown have logic bus current consumption values in individual modules Specification sections.



3. On Pl@net in the Advantys STB Technical publications listing.



The Advantys STB System Planning and Installation Guide, p/n 31002947 has information in the same location as the online version, ie: under STB Module Operating Temperature Ranges.

4. On Pl@net in the Advantys STB Technical publications listing. STB module manuals have logic bus current consumption values in the individual modules Specification sections.

Pl@net manuals are:

Analog I/O Modules Reference Guide 31007715
Digital I/O Modules 31007720
Special Modules Reference Guide 31007730
Counter Modules 31007725

There are errors in the System Planning and Installation Guides, Special Modules Reference Guides and Analog Module Reference Guides.

Online and Pl@net versions of the System Planning and Installation Guide incorrectly lists:
- STBXBE2100 current as 1mA (should be 100mA).

Online and Pl@net versions of the Special Modules Reference Guide:
- do not have bus current listed for the STBXBE1100 (25mA).

Online and Pl@net versions of the Analog Module Reference Guide incorrectly lists
- STBACO0120 current as 210mA (should be 155mA)

Attached is a quick reference listing of STB module logic bus current requirements.

reso_current.zip

Causes and Fixes

See Facts and Changes


Legacy KB System (APS) Data: RESL192962 V3.0, Originally authored by WeDa on 10/11/2008, Last Edited by WeDa on 11/25/2008
Related ranges: Advantys STB

Accutech FL10 Float Level Issues and Troubleshooting

The Accutech FL10 wireless float level field unit interfaces with particular digital level sensors for monitoring oil and/or water levels in a tank.

The FL10 supports the following digital level sensors:

·Siemens Model 1000 Digital Level Sensor

·Siemens/Electrolab Model 2100 Digital Level Sensor

·Electrolab RU Flex 2100 Digital Level Sensor


The digital level sensor consist of a probe (or 'stick') with a number of sensors to detect the location of one or two floats that slide freely along the stick. These floats then indicate the tank level of the fluid(s) within the tank.

The FL10 field unit has a number of status codes describing conditions present in the device. The status codes are displayed on the local display of the field unit, reported to the base radio, and displayed in Accutech Manager.  If you are NOT actively monitoring these status codes, you will be able to identify these conditions by monitoring the process values. Instead of seeing a normal reading, a value of 999999.9 will be reported. 

Sensor Alert (SENALRT) indicates the sensor could not be measured and is not valid. Older field units may display S FAULT.
  • No Float detected or only one float detected in a two float configuration (floats might be too high or too low on the level stick; the number of floats configured is incorrect; floats have dropped off the bottom of the stick).
  • Misalignment of the floats. Align the white stripe on the float with the white stribe on the tube. If monitoring 2 levels, install the flaot labeled water towards the bottom of the sensor. If a float is misaligned by 90 degrees, the stick may still be able to see the float intermittently. This could cause the SENALRT to toggle on and off as the float appears and disappears from sight.
  • Invalid response from configuration command.

Level Alert (LVLALRT) indicates that the field unit level measurement may not be valid.
  • The level reading is a negative value. This can occur when a negative offset is used and the float is near the bottom of the stick.
  • The floats are touching and the position of each cannot be preceisely determined. This is more common with a 1/2" resolutiuon digital level sensor is used.

System Alert (SYSALRT) indicates that the field unit cannot measure the sensor or can not communicate with the sensor.
  • The Siemens FL10 did not respond to a configuration or measurement command. This could be from a loose connection between the head and the stick.
  • The Siemens FL10 responded with an invalid message or check sum.

What are the part numbers for the Power and Feedback cables for a BMH1003 xxxxxx motor ?

Issue: Part numbers

Product Line: BMH

Environment: None

Cause:

Resolution:

The part number for the power cable for a BMH1003 xxxxxx motor is VW3 M5101 Rxxx . where xxx = 15, 30, 50, 100, 150, 200, 250, 500, 750 for cable lengths 1.5m, 3m, 5m, 10m, 15m, 20m 25m 50m and 75 m respectively, The composition of this cable is [(4 x 1.5 mm^2) + (2 x 1 mm^2)] and comes with a pre-made M23 style industrial connector on the motor end and free ends on the drive side.

The part number for the feedback cable for a BMH1003 xxxxxx motor is VW3 M8102 Rxxx  where xxx = 15, 30, 50, 100, 150, 200, 250, 500, 750 for cable lengths 1.5m, 3m, 5m, 10m, 15m, 20m 25m 50m and 75 m respectively, The composition of this cable is [(3 x 2 x 0.14 mm^2) + (2 x 0.34 mm^2)] and comes with a pre-made M23 style industrial connector on the motor end and an RJ45 style connector on the drive side.

COM'X 200/210/510 control power options and power consumption

Issue
Com'X power supply options and the power consumption for each of the options are needed

Product Line
Com'X 200 (EBX200)
Com'X 210 (EBX210)
Com'X 510 (EBX510)

Environment
Power supply

Resolution
  • 100-230 V AC  (±15 %) (This option is only available in Com’X 200)
    • Power consumption: 26 W max
  • 24 V DC (±10 %)
    • ​​Power consumption: 26 W max
  • PoE using Ethernet port 1 (ETH1)
    • ​​Power consumption: 15 W max

Video: How to Reset the Web page Password to factory values for Com'x 200/210 and 510?

Issue
If the web-page password is lost, user would like to reset the password to factory default values. 

Product Line
Com'x 200, Com'x 210, Com'x 510

Cause
User has lost their password to login into web-page of Com'x gateway and they would like to reset password to default values.

Resolution
If the web-page password is lost, follow the procedure below in order to reset the password to factory default values: 
  1. Press the Backup button (number 7 shown in screen shot below) on the Com'x 200 (or 510) from front panel and hold it for 10 seconds until the power LED flashes green 3 times.
  2. Release the button. 
  3. To access to the Com'x configuration web pages, use these settings: 
                     Username: admin
                     Password: admin



What can cause a SLF3 fault on the Altivar Process Drive?

 Issue:
SLF3 fault on the Altivar Process Drive

Product Line:
ATV630 ATV930

Environment:
All serial numbers

Cause:
Customer said SLF3 fault appeared on the keypad or HMI.

Resolution:
This is a communication fault with the graphical keypad.  This fault can only occur when the start command or the speed reference is processed by the graphical keypad (HMI).  If the communication is interrupted for short time (2s), the trip message will be displayed.
Check the connection of graphical keypad.
Verify the cable length does not exceed 20m or 65 ft.
If graphical keypad is disconnected, reconnect the keypad and power cycle the drive to clear the fault.

How do I monitor the systems remotely through the Combox?


ComBox - Power Monitoring over the Internet
 Important: This device can be configured to connect to the Internet using portforwarding
in your network router’s settings. There is a security risk in portforwarding
unencrypted network traffic over a public network (Internet). Use of
a VPN or a secure tunnel to route Conext ComBox communication via the
Internet is recommended.

 Conext ComBox (865-1058) used with Xanbus enabled devices

Routers confirmed to work :
Cisco RVS4000
LinkSys WRT54G
D-Link DIR-615

Routers that may not work :
D-Link DIR-655 

Resolution:
Here is a link to the DNS service used in this solution :
https://developers.google.com/speed/public-dns/
Click on "configuration instructions" and scroll down to your operating system (Win/Mac). Select "TCP/IPv4" for Windows users in Step 4.

Refer to image[1] attachment :
Notice that "Use DHCP" is set to "NO", the static IP is set to 192.168.1.100 which is outside the range of DHCP for this router. Also notice that the gateway address matches the "Local IP Address" of the router in image[2]. Finally notice that the DNS server address has been changed to the google DNS IP (8.8.8.8)


Refer to image[2] :
Here is a shot of the setup page in the linksys WRT54G router. Notice the DHCP block runs from 192.168.1.200 through 210. This is necessary to keep other DHCP devices dynamically supported (i.e. printer).
Notice that "DNS 1" has been changed to the google DNS IP of 8.8.8.8



Refer to image[3] :
Here is the status screen for the router, Notice that the DNS1 has been accepted by the router and is pointing to Google (8.8.8.8).

Finally, it is necessary to use the port forwarding rules (on the router web page) to port forward the new IP for the ComBox
(192.168.1.100 in this case) on port 80. Refer to the following link for directions on how to port forward with your make/model router :
https://portforward.com/english/routers/port_forwarding/routerindex.htm


After all of this is done, you must first reboot the router and then reboot the ComBox.
IMPORTANT : ComBox will NOT accept changes to "TCP/IP Settings" menu until REBOOT is performed (SETUP>GENERAL>REBOOT) from the ComBox web page (this does not eliminate the need to click the file icon after changes are made, however).

Any computer with access to the internet can enter the WAN IP address for the router into their web browser (preferably Firefox or Google Chrome) and access the ComBox login screen. Be sure to change the login password so unwanted 3rd parties cannot access the ComBox
with the default password, in case they obtain your router IP address.



NOTE : It is highly recommended to install Firefox or Google Chrome as you default web browser. Slow and intermittent connectivity were experienced on computer running IE9.

How to perform a master reset on the COM'X 200 / COM'X 210 / COM'X 510

Issue:
A user may not know how to reset the COM'X 200, COM'X 210 or COM'X 510 to its default factory settings.

Product Line:
COM'X 200, COM'X 210
EBX200, COM'X 510

Environment:
Master reset on the COM'X 200, COM'X 210 and COM'X 510

Cause:
There may be a need to reset a COM'X to the default factory settings.

Resolution:
 
NOTICE
HAZARD OF IP ADDRESS CONFLICT
Disconnect the Com'X from any Ethernet networks before resetting the IP settings to factory values.
Failure to follow these instructions can result in impaired communications.


Note: When following the procedure below, all data and logs that have been stored are erased.

To reset the Com'X completely, follow this procedure to set all configuration settings to factory values:
  1. Turn off the Com'X by disconnecting the control power and wait until the power LED is off.
  2. Press simultaneously the Backup button (7) and Wi-Fi button (8) on the Com'X front face and turn on the Com'X. Hold the buttons for at least 10 seconds until the power LED flashes three times.
  3. Release the buttons. The Com'X reboots.
  4. Wait for the Com'X to restart completely. The power LED is:
  • orange when the Com'X is starting.
  • green when the Com'X has been reset to factory settings and is ready to be configured.


 

What fuse is needed to be used with Com'X 200/210/510?

Product Line
Com'X 200 (EBX200)
Com'X 210 (EBX210)
Com'X 510 (EBX510)

Environment
Fuse protection type

Resolution
  • 100-230 V AC option (Com'X 200 only)
    • Fuse protection type T 0.63AE/250V (F1)
  • 24 V DC option
    • Fuse protection type 3.15AL/250V (F1500)
  • Power Over Ethernet (PoE) 
    • No fuse needed

Link150, Comx200/210, Comx510 CAD Files

Issue
CAD files for the gateway devices:
Link150, Comx200/210, Comx510

Product Line
Link150, Comx200/210, Comx510

Resolution
Click on the links below for the Comx200/210 and Comx510 CAD files:
Comx510 CAD File

Comx200/210 CAD File

The Link150 CAD file is attached below

What is the part code for a 5 meter cable for a XS1M12PAW01D Inductive Proximity Sensor?

This proximity Sensor requires a 4 pin M12 female connector, the item required will depend on the environment.
The part code for a 4 pin M12 pre wired female straight connector with PVC flex is XZCPV1141L5 (angled option = XZCPV1241L5)
The part code for a 4 pin M12 pre wired female straight connector with PUR flex for severe environments is XZCP1141L5
The part code for a 4 pin M12 pre wired female straight connector for food & beverage applications is XZCPA1141L5 (ANGLED OPTION = XZCPA1164L5)
2 or 10m options may also be available
See attached data sheet

What's the length of remote display cable that comes with PM5563RD or PM5RD?

Issue
A user may want to know the length of the display cable provided with the PM5563RD meter or PM5RD remote display kit

Product Line
PM5000 series meters

Environment
Metering

Resolution
The PM5563 (complete part number METSEPM5563RD), is provided with a display cable 3 meters long.
The same 3 meters cable is provided  with the PM5000 remote display kit (complete part number for that kit is METSEPM5RD)

The part number for the 3 meter display cable is METSEPM5CAB3.

Other display cable lengths are available:
METSEPM5CAB03 - 0.3m Length Cable Kit
METSEPM5CAB1   - 1m Length Cable Kit
METSEPM5CAB10 - 10m Length Cable Kit
 

Com'X 200 / 210 / 510 Documentation (Technical Datasheet, User Guide, and Installation Guide)

Issue
Documentation for COM'X 200/210/510 is needed

Product Line
Com'X 200 (EBX200)
Com'X 210 (EGX210)
Com'X 510 (EBX510)

Environment
Documentation

Resolution
The documents below include Technical Datasheet, User Manual, and Installation Guide

Com'X 200/210/510 Installation Guide:5406AD002
Com'X 200/210 User Manual: DOCA0036EN
Com'X 510 User Manual: DOCA0098EN
Com'X 200/210/510 Technical Datasheet: PLSED310098EN
 

MultiTech Router Commissioning for Com'X 200/210/510

Issue
Installation of MultiTech rCell Series router for use with Com'X Gateway

Product Line
Com’X 200/210/510

Environment
Power Monitoring Communications

Cause
Documentation needs for MultiTech Router Commissioning

Resolution
The attached document 7EN42-0166-00.pdf describes installation recommendations and how to commission a MultiTech rCell Series router for use with a Com’X gateway. Here are the content of this document:
  • Saftey Information
    • Important information
  • Safety Precautions
  • Hardware
    • DIN Rail Mounting
    • Power Supply
    • External Antenna
  • Router Configuration
    • Configuring the Router with a PC
  •  Com'X Configuration
    • Connecting the Router to Com'X
    • Configuring Proxy Settings with EBXA-GPRS-SIM SIM Card

A new range of ConneXium Ethernet Communication Cables with Rugged RJ45 Connectors

Goals and Symptoms:

ConneXium Ethernet Communication Cables with Rugged RJ45 Connectors

Causes and Fixes:


Connexium Ethernet Cables
A new range of Ethernet Communication Cables with Rugged RJ45 Connectors
(First customer order date of May 25, 2012)

TCSECE3M3M1S4
Ethernet Cable 1M Cat 5E w/RJ45 CE
Ethernet Communication Cable, 1 meter long, Cat 5E with 2 RJ45 Rugged Connectors - CE Standard

TCSECU3M3M1S4
Ethernet Cable 1M Cat 5E w/RJ45 UL
Ethernet Communication Cable, 1 meter long, Cat 5E with 2 RJ45 Rugged Connectors UL Standard

TCSECE3M3M2S4
Ethernet Cable 2M Cat 5E w/RJ45 CE
Ethernet Communication Cable, 2 meter long, Cat 5E with 2 RJ45 Rugged Connectors - CE Standard

TCSECU3M3M2S4
Ethernet Cable 2M Cat 5E w/RJ45 UL
Ethernet Communication Cable, 2 meter long, Cat 5E with 2 RJ45 Rugged Connectors UL Standard

TCSECE3M3M3S4
Ethernet Cable 3M Cat 5E w/RJ45 CE
Ethernet Communication Cable, 3 meter long, Cat 5E with 2 RJ45 Rugged Connectors - CE Standard

TCSECU3M3M3S4
Ethernet Cable 3M Cat 5E w/RJ45 UL
Ethernet Communication Cable, 3 meter long, Cat 5E with 2 RJ45 Rugged Connectors UL Standard

TCSECE3M3M5S4
Ethernet Cable 5M Cat 5E w/RJ45 CE
Ethernet Communication Cable, 5 meter long, Cat 5E with 2 RJ45 Rugged Connectors - CE Standard

TCSECU3M3M5S4
Ethernet Cable 5M Cat 5E w/RJ45 UL
Ethernet Communication Cable, 5 meter long, Cat 5E with 2 RJ45 Rugged Connectors UL Standard

TCSECE3M3M10S4
Ethernet Cable 10M Cat 5E w/RJ45 CE
Ethernet Communication Cable, 10 meter long, Cat 5E with 2 RJ45 Rugged Connectors - CE Standard

TCSECU3M3M10S4
Ethernet Cable 10M Cat 5E w/RJ45 UL
Ethernet Communication Cable, 10 meter long, Cat 5E with 2 RJ45 Rugged Connectors UL Standard
 


Will a mini blackout trigger the 754SLR to stay on permanently?

The way our sensors are designed this will not be an issue. When you have a "mini blackout" and the power turns back on the sensor will trigger the light for the set period of time i.e 30 seconds and then turn back off. None of our sensors are designed to stay on permanently after a blackout.
Some of the key features for the 754SLR are:
  • Wiring configuration: 3-wire design
  • 120 deg field of view
  • Passive infrared sensor technology
  • 8 seconds - 35 minutes Time Setting
  • Lux Level Setting 2 - 2000 lux
  • 90% more energy efficient than 150W halogen floodlight equivalent
  • LED floodlight with adjustable orientation
  • Brilliant illumination achieved by long-life LEDs in cold white
  • UV-resistant floodlight cover
  • Size: 210 mm Height x 175 mm Width x 180 mm Depth
For further information please visit https://www.clipsal.com/Trade/Products/ProductDetail?catno=754SLR





What are the default User name and Password for the EGX, Link, and Com'X gateway devices?

Product Line
EGX200/400
EGX100/300
Link150
Com'X Series

Environment
Device Access

Resolution
The EGX200 and EGX400 series gateway devices only require a password for when logging into the web interface.
Gateway Password
EGX200 admin
EGX400 admin
 
Gateway User Name Password
EGX100 Administrator Gateway
EGX300 Administrator Gateway
Link150 (EGX150) Administrator Gateway
Com'X Series admin admin

NOTE: Username and password are case sensitive

Please see FA299252 for information on the default login credentials for the web interface on Powerlogic metering devices and communications cards.

802.3 Network Compliance with Netbotz Version 1 Appliances

Issue:

802.3 Network Compliance with Netbotz Version 1 Appliances

Product Line:
NetBotz

Environment:

NetBotz version 1

Cause:

Article Title: 802.3 Compliance for NIC Interface for NetBotz Version 1 Appliances

The following is a compliance letter for the 802.3 network interface on the NetBotz Version 1 Appliances.

Resolution:


NetBotz part number 02236 Rev 00 Letter of Compliance For WallBotz 310C/400C, RackBotz 310C/400C (NetBotz product numbers: NBWL0310C, NBWL0400C,NBRK0310C, NBRK0400C)

For the products listed above, NetBotz claims the following:

NetBotz uses Agere part LU3X31FT (Single-Port 3V 10/100 Ethernet Transceiver TX/FX). Agere’s datasheet for the LU3X31FT states that it “was designed from the beginning to conform fully with all pertinent specifications, from the ISO*/IEC 11801 and EIA/TIA 568 cabling guidelines to ANSI X3.263 TP-PMD to IEEE 802.3 Ethernet specifications” and has “IEEE 802.3u Clause 28 compliant auto-negotiation for full 10M and 100M control” and also has an “IEEE 802.3 compatible 10Base-T and 100Base-T physical layer interface and ANSI X3.263 TP-PMD compatible transceiver.”
NetBotz followed Agere’s design and implementation recommendations with respect to the LU3X31FT
ISO is a registered trademark of The International Organization for Standardization. EIA is a registered trademark of The Electronic Industries Association. ANSI is a registered trademark of The American National Standards Institute, Inc. IEEE is a registered trademark of The Institute of Electrical and Electronics Engineers, Inc.

Network Attached Storage Support for NetBotz Version 2 Monitoring Appliances

Issue:

Network Attached Storage Support for NetBotz Version 2 Monitoring Appliances

Product Line:

Netbotz

Environment:

NetBotz Version 2 appliances

Cause:

NetBotz 500’s and 420's can store alert, sensor, and visual data persistently to a remote network drive (NAS) by integrating into an existing storage network/device using the popular SMB (there is no support for SMB2), CIFS, or NFS remote file sharing protocols. The ability to use Network Attached Storage is only enabled with a Premium Software Module license key which is obtained by purchasing an extended warranty.

Resolution:


NAS Support Specifications:
  • Supported on NetBotz 500 prior to Botzware version 2.6 and on the NetBotz 420 starting at Botzware 2.6
  • Similar behavior to USB based Extended Storage System, once enabled, alerts and historical data are accessed as normal ( alerts view, graph view, etc)
  • Option to set limit on amount of space to used
  • Maximum of 5000 objects can be stored
    • This limit only exists on Botzware 2.4x and below. It was changed on version 2.5 and is now only limited by disk space
  • Objects = alerts and alert ‘attachments’
    • An alert with attached video clip and graph counts as 3 objects
  • Sensor readings can be kept longer, not affected by object limit; only limited by disk space


NAS Storage uses the following protocols:
SMB & CIFS:
  • SMB: Server Message Block, a communication protocol that is used to transfer files, printers and other resources between computers on a network. (Original Windows file sharing protocol)
  • CIFS: Common Internet File System, this protocol is the successor to SMB. CIFS implements all of SMB’s features with more stringent security, fault tolerance, and increased performance.
  • SMB & CIFS are commonly used to connect Windows PC’s and Windows to UNIX/Linux servers/clients.
NFS:
  • Network File System, similar to SMB & CIFS, NFS is another protocol that enables the file system on a remote system to be accessible on the local system.
  • NFS is more common in the UNIX world allowing UNIX/Linux servers to share files/folders more easily.
Please note that if the remote repository is off-line for any period of time, the NetBotz appliance may reboot and begin storing data locally again. The appliance may then need to be manually rebooted once the remote store is back on-line and any information gathered while disconnected will be lost.
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