White Electric | 2000 Series Automatic Single Socket Outlet 250VAC, 10A

Issue:
Standard warranty for a Drive or Softstarter.
 
Product Line:
Altistart, Altivar

Environment:
All
 
Cause:
NA
 
Resolution:
The date of purchase indicated on the distributors invoice or receipt can be used to determine if the drive or a Softstarter is in warranty. The standard warranty is 18 months.  If no receipt or invoice is available, the date code of the drive can be used to determine if the drive is in warranty.  This date code is imbedded into the Serial number that is located on the right side label of the unit below the bar code. The first 2 digits indicate the manufacturing plant.  The next two digits indicate the last two numbers of the year it was manufactured and the next two digits indicate the week of that year.  The following numbers indicate the sequence of drive. 
 example:  8B 092124041 (8B = manufacturing location, 09 = year 2009, 21 = week).  The warranty ends November of 2010 (18 months from May 2009).

Issue:
Not able to configure Native serial shutdown on Microsoft Windows OS.

Product:
Native serial shutdown

Environment:
Microsoft Windows Vista, Windows 7, 8, 10, Windows server 2008, 2010, 2012, 2016, 2019

Cause:
Microsoft has removed the serial UPS support from its operating systems.

Solution:
For Smart-UPS switch connection type and use USB or install PowerChute Business Edition.
For Back-UPS switch connection type and use USB. 

Issue:
Can you provide replacement keys for the 9001KZC297 Security Control Station?

Product Line:
Class 9001 Type K, SK, KX control stations

Environment:
Push Buttons and Operator Interface

Resolution:
The replacement keys for this Security Control Station must be purchased directly through Best Lock Corporation.
© 2010 Stanley Security Solutions, Inc.
6161 East 75th Street | Indianapolis, IN | 46250
Tel 317 849 2250 | Cust Srv 855 365 2407

Issue:
Applying BCM programmed for 2 wire modbus to a 4 wire modbus system

Product Line:
Powerpact P/R and Masterpact NT/NW breakers with modbus communications

Resolution:

1. With a newer Micrologic P or H trip unit, you may reprogram the BCM module to 4w.  This requires Micrologic trip unit firmware version 2010AK or newer.
2. If the trip unit does not have this option or if it is an A trip unit, you may use a 2w to 4w converter, like CNV-100. See the attached instruction bulletin for more details.
3. Schneider sales offices can also order a BCM programmed for 4w Modbus. Order the module number, 33106, in Q2C with a note that you want it programmed for 4w Modbus.
   BCM 33106 profile is available only on Q2C Tool. Contact regional field offices to support order submission for customers who are unable to access Q2C.

Issue
How to upgrade the firmware on a PM800, PM5XXX, PM200, PM700, PM600, CM4000/T, CM3000 and CM2000 series (Powerlogic) meter.

Product Line
PM600 series power meter
PM700 series power meter
PM800 series power meter
PM5000 series power meter
CM4000 series power meter
CM3000 series power meter
CM2000 series power meter

Environment
Firmware Upgrade

Resolution
*Warning: The firmware utilities listed here can cause permanent damage to your product if applied incorrectly. Before downloading any firmware updates, verify the firmware you are downloading is appropriate for the specific model number of your product. If you have any doubts, contact Technical Support for guidance.* 

*Warning: Devices should be disconnected from all monitoring software before performing a firmware upgrade*

Reference the embedded video and attached documents for detailed instructions when using DLF-3000 to upgrade CM4000, PM800, and PM5000 series meter firmware.

The attached procedure is specific to upgrading firmware on the PM800 and PM5000 meters, however the concept and guidelines will be similar for the following meter types in the Powerlogic family:
CM4000 Series
CM3000 Series
CM2000 Series
PM800 Series
PM600 Series 
PM5000 Series

• To upgrade a CM4000/4250, load the firmware files in the following order using DLF-3000:

1- CM4_DL_XXXXX.fw
2- CM4_OS_XXXXX.fw
3- CM4_LL_XXXXX.fw

If it is a CM4000T, install CVMT_OS_XXXXX.fw after upgrading the CM4_LL_XXXX.fw file.

• To upgrade CM3000 series, load the firmware files in the following order using DLF-3000:

1- CM3_DL_XXXXX.fw
2- CM3_OS_XXXXX.fw
3- CM3_LL_XXXXX.fw

Use the following link to download the DLF-3000 software:
DLF3000 Download

It is important to note that you need to right click and run DLF3000 as an administrator. 

The following links is to the latest firmware for a CM4000 Series meter (v16.010) and CM4 CVMT OS_11.210:
CM4 DL 13.000
CM4 OS 16.010
CM4 LL 14.170
CM4 CVMT OS 11.210

The following links is to the latest firmware for a CM3000 Series meter (v15.030):
CM3 DL 12.200
CM3 OS 15.030
CM3 LL 14.170

The following link is to the latest firmware for a CM2000 Series meter (v17.011):
PowerLogic CM2000 (CM2) Firmware version 17.011 for use with DLF3000 and DLF101 (fix for rapid energy accumulation on previous versions of firmware)

The following link is to the latest firmware for a PM210 Series meter (v3.150):
PM210 firmware

The following link is to the latest firmware for a PM710 Series meter:
PM710 firmware (V3.150)
PM750 firmware (V3.160)

The following link is to the latest firmware for a PM800 Series meter (v12.700):
PM800 firmware

The following link is to the latest firmware for a PM600 Series meter:
PM600 series firmware 
**NOTE: PM600 series firmware has two options in the above link. Please confirm the correct one is used on your device with the instructions in the link.

The following link is to the latest firmware for a PM5100 Series meter (v2.1.1 and v2.2.1):
PM5100 firmware

Firmware version 2.xx is not compatible with firmware version 1.xx. The following link is to the latest V1.xx firmware for a PM5100 Series meter (v1.5.4 and v1.6.4):
PM5100 V1 firmware

The following link is to the latest firmware for a PM5300 Series meter (v2.1.1 and v2.2.1):
PM5300 firmware

Firmware version 2.xx is not compatible with firmware version 1.xx.The following link is to the latest V1.xx firmware for a PM5300 Series meter (v1.5.4 and v1.6.4):
PM5300 V1 firmware

The following link is to the latest firmware for a PM5560 Series meter that used DLF-3000 for the upgrade (v1.01.0):
PM5560 firmware

All future upgrades past v1.01.0 use the FTP server for the upgrade. See the PM5500 User Guide Page 139 or follow FA299853.

​More Information: 
OS-Operating system;
RS-Reset system;
DL-Download system;
LL-Language Library

 

Issue:
What can cause Err1 on ATV212 or ATV21 drive?

Product Line:
ATV212
ATV21

Environment:
All environments

Cause:
Setting the Refrences to the same number

Resolution:
This is a Speed Reference Fault.  It indicates an incorrect setting in F201, F202, F203, F204 OR F210, F211, F212, F213.

Verify these parameters, and set them properly.
Default settings are:
F201 = 0%
F202 = 0Hz
F203 = 100%
F204 = 50/60Hz

F2010 = 0%
F2011 = 0Hz
F2012 = 100%
F2013 = 50/60Hz