White Electric | Single Switched Socket Vertical Mount with Extra Switch Neon

 Mode = D3 = mode setting #4 delay setting = 6

Issue:
The installation requires 32-bit libraries (glibc) to be available on an x64 system.

Product Line: 
PowerChute Business Edition  versions 8.0.1, 9.0, 9.0.1, 9.0.2, 9.0.3, 9.1.x, 9.2.0, 9.2.1, 9.0.4

Environment:
Red Hat Enterprise Linux (RHEL) versions 6.x and 7.x
Oracle Linux 7.3

Cause:
32 bit libraries used by PowerChute missing in the x64 Operating System installation.

Solution:
Please follow the steps below to ensure that 32-bit libraries are available on your x64 system: 
For RHEL 6.0, 6.1, 6.2, 6.3
1.     Registered Red Hat Network (RHN) users:
Download the Red Hat Package Manager (RPM). For more information see:https://access.redhat.com/knowledge/docs/en-US/Red_Hat_Enterprise_Linux/6/html/Developer_Guide/compilers.html
Download the following packages from RHN:

•         "glibc-x.xx-x.xx.xxx.xxxx.rpm"
•         "nss-softokn-freebl-x.xx.x-x.xxx.xxxx.rpm"

 
Non-registered users, copy the packages listed above to your desktop from the Packages folder on the CD of one of the following, depending on your RHEL version:

• RHEL_6.0 X86_64
•  RHEL_6.1 X86_64
• RHEL_6.2 X86_64
• RHEL_6.3 X86_64
   

2.     Navigate to the files’ location and type the command:

yum localinstall --disablerepo=* glibc-x.xx-x.xx.xxx.xxxx.rpm  nss-softokn-freebl-x.xx.x-x.xxx.xxxx.rpm

(Replace x with the relevant package numbering for your RHEL version). 
Note:
If you see the following message on the command line:
 
“Public key for nss-softokn-freebl-x.xx.x-x.x.xxx.xxxx.rpm is not installed”
 
then, add --nogpgcheck to the command line to disable public key verification (see below):

yum localinstall --nogpgcheck --disablerepo=* glibc-x.xx-x.xx.xxx.xxxx.rpm  nss-softokn-freebl-x.xx.x-x.xxx.xxxx.rpm
3.     When prompted, type “y”.
4.     Install PowerChute versions prior to 9.1 using:
rpm -i pbeagent<version>.rpm
            Install PowerChute versions 9.1 and higher using
./install_pbeagent_linux.sh 
 

Red Hat Version	glibc	nss-softokn
RHEL 6.0	glibc-2.12-1.7.el6.i686.rpm	nss-softokn-freebl-3.12.7-1.1.el6.i686.rpm
RHEL 6.1	glibc-2.12-1.25.el6.i686.rpm	nss-softokn-freebl-3.12.9-3.el6.i686.rpm
RHEL 6.2	glibc-2.12-1.47.el6.i686.rpm	nss-softokn-freebl-3.12.9-11.el6.i686.rpm
RHEL 6.3	glibc-2.12-1.80.el6.i686.rpm	nss-softokn-freebl-3.12.9-11.el6.i686.rpm

Table 1: Red Hat versions 6.0, 6.1, 6.2, 6.3 and associated packages.
 
For RHEL 6.4, 6.5, 6.6, 6.7, 6.8, and 7.x
1. Registered Red Hat Network (RHN) users, download the following packages from RHN:

• "glibc-x.xx-x.xx.xxx.xxxx.rpm"
•  "nss-softokn-freebl-x.xx.x-x.xxx.xxxx.rpm"
•  “libstdc++-x.x.x-x.xxx.xxx.rpm”
•  “libgcc-x.x.x-x.xxx.xxxx.rpm”

Non-registered users, copy the packages listed above to your desktop from the Packages folder on the CD of RHEL_6.4 X86_64
3.     Navigate to the files’ location and type the following commands:
yum localinstall --disablerepo=* glibc-x.xx-x.xx.xxx.xxxx.rpm nss-softokn-freebl-x.xx.x-x.xxx.xxxx.rpm
yum localinstall --disablerepo=* libstdc++-x.x.x-x.xxx.xxx.rpm libgcc-x.x.x-x.xxx.xxxx.rpm
(Replace x with the relevant package numbering for your RHEL version).
5.     When prompted, type “y”.
 
6.     Install PowerChute versions prior to 9.1 using
        rpm -i pbeagent<version>.rpm
            Install PowerChute versions 9.1 and higher using
              ./install_pbeagent_linux.sh 
 

RHEL 6.4 Packages
glibc	glibc-2.12-1.7.el6.i686.rpm
nss-softokn	nss-softokn-freebl-3.12.7-1.1.el6.i686.rpm
libstdc++	libstdc++-4.4.7-3.el6.i686.rpm
Libgcc	libgcc-4.4.7-3.el6.i686.rpm

Table 2: Red Hat versions 6.4 and associated packages.

 

RHEL 6.5 Packages
glibc	glibc-2.12-1.132.el6.i686.rpm
nss-softokn	nss-softokn-freebl-3.14.3-9.el6.i686.rpm
libstdc++	libstdc++-4.4.7-4.el6.i686.rpm
Libgcc	libgcc-4.4.7-4.el6.i686.rpm

 Table 3: Red Hat versions 6.5 and associated packages.

 

RHEL 6.6 Packages
glibc	glibc-2.12-1.149.el6.i686.rpm
nss-softokn	nss-softokn-freebl-3.14.3-17.el6.i686.rpm
libstdc++	libstdc++-4.4.7-11.el6.i686.rpm
libgcc	libgcc-4.4.7-11.el6.i686.rpm

 Table 4: Red Hat versions 6.6 and associated packages.
 

RHEL 6.7 Packages
glibc	glibc-2.12-1.166.el6.i686.rpm
nss-softokn	nss-softokn-freebl-3.14.3-22.el6_6.i686.rpm
libstdc++	libstdc++-4.4.7-16.el6.i686.rpm
libgcc	libgcc-4.4.7-16.el6.i686.rpm

 Table 5: Red Hat versions 6.7 and associated packages.
 

RHEL 6.8 Packages
glibc	glibc-2.12-1.192.el6.i686.rpm
nss-softokn	nss-softokn-freebl-3.14.3-23.el6_6.i686.rpm
libstdc++	libstdc++-4.4.7-17.el6.i686.rpm
libgcc	libgcc-4.4.7-17.el6.i686.rpm

 Table 6: Red Hat versions 6.8 and associated packages.
 

RHEL 6.9 Packages
glibc	glibc-2.12-1.209.el6.i686.rpm
nss-softokn	nss-softokn-freebl-3.14.3-23.el6_8.i686.rpm
libstdc++	libstdc++-4.4.7-18.el6.i686.rpm
libgcc	libgcc-4.4.7-18.el6.i686.rpm

 Table 7: Red Hat versions 6.9 and associated packages.
 

RHEL 6.10 Packages
glibc	glibc-2.12-1.212.el6.i686.rpm
nss-softokn	nss-softokn-freebl-3.14.3-23.3.el6_8.i686.rpm
libstdc++	libstdc++-4.4.7-23.el6.i686.rpm
libgcc	libgcc-4.4.7-23.el6.i686.rpm

 Table 8: Red Hat versions 6.10 and associated packages.
 

RHEL 7.0 Packages
glibc	glibc-2.17-55.el7.i686.rpm
nss-softokn	nss-softokn-freebl-3.15.4-2.el7.i686.rpm
libstdc++	libstdc++-4.8.2-16.el7.i686.rpm
Libgcc	libgcc-4.8.2-16.el7.i686.rpm

 Table 9: Red Hat versions 7.0 and associated packages.

 

RHEL 7.1 Packages
glibc	glibc-2.17-78.el7.i686.rpm
nss-softokn	nss-softokn-freebl-3.16.2.3-9.el7.i686.rpm
libstdc++	libstdc++4.8.3-9.el7.i686.rpm
Libgcc	libgcc-4.8.3-9.el7.i686.rpm

 Table 10: Red Hat versions 7.1 and associated packages.
 

RHEL 7.2 Packages
glibc	glibc-2.17-105.el7.i686.rpm
nss-softokn	nss-softokn-freebl-3.16.2.3-13.el7.i686.rpm
libstdc++	libstdc++4.8.5-4.el7.i686.rpm
Libgcc	libgcc-4.8.5-4.el7.i686.rpm

 Table 11: Red Hat versions 7.2 and associated packages.
 

RHEL 7.3 & Oracle 7.3 Packages
glibc	glibc-2.17-157.el7.i686.rpm
nss-softokn	nss-softokn-freebl-3.16.2.3-14.4.el7.i686.rpm
libstdc++	libstdc++4.8.5-11.el7.i686.rpm
Libgcc	libgcc-4.8.5-11.el7.i686.rpm

 Table 12: Red Hat versions 7.3, & Oracle Linux 7.3 and associated packages.
 

RHEL 7.4 Packages
glibc	glibc-2.17-196.el7.i686.rpm
nss-softokn	nss-softokn-freebl-3.28.3-6.el7.i686.rpm
libstdc++	libstdc++4.8.5-16.el7.i686.rpm
Libgcc	libgcc-4.8.5-16.el7.i686.rpm

 Table 13: Red Hat versions 7.4 and associated packages.
 

RHEL 7.5 Packages
glibc	glibc-2.17-222.el7.i686.rpm
nss-softokn	nss-softokn-freebl-3.34.0-2.el7.i686.rpm
libstdc++	libstdc++4.8.5-28.el7.i686.rpm
Libgcc	libgcc-4.8.5-28.el7.i686.rpm

 Table 14: Red Hat versions 7.5 and associated packages.
 

RHEL 7.6 Packages
glibc	glibc-2.17-260.el7.i686.rpm
nss-softokn	nss-softokn-freebl-3.36.0-5.el7_5.i686.rpm
libstdc++	libstdc++-4.8.5-36.el7.i686.rpm
Libgcc	libgcc-4.8.5-36.el7.i686.rpm

 Table 15: Red Hat versions 7.6 and associated packages.
 

RHEL 7.7 Packages
glibc	glibc-2.17-292.el7.i686.rpm
nss-softokn	nss-softokn-freebl-3.44.0-5.el7.i686.rpm
libstdc++	libstdc++-4.8.5-39.el7.i686.rpm
Libgcc	libgcc-4.8.5-39.el7.i686.rpm

 Table 16: Red Hat versions 7.7 and associated packages.

Issue:
ATV66 internal fault causes.

Product Line:
Altivar ATV66

Environment:
All

Cause:
The +15vdc and - 15vdc power supplies are below +/- 11.5vdc

Resolution:
Before making any voltage checks make sure you have removed mains voltage from L1 L2 and L3 and install single phase voltage (mains power) into CL1 CL2 minus any jumpers.

Check the +/- 15vdc supplies on J9 connector pins 3, 4 and 5
Pin 4 is 0v
Pin 3 is -15vdc
Pin 4 is +15vdc

if any of these voltages are below +/- 11.5vdc you will get the internal fault code.

Possible problems: can be
LEM's or CT's might be shorting out power supplies
Shorted gate driver boards
Shorted or inoperative power board

 

Issue:
ATV11 replacement

Product Line:
Altivar 12

Environment:
All

Cause:
Need to replace an ATV11

Resolution:
ATV12 is not a direct replacement of ATV11. ATV12 replaces ATV11 only in regards to functionality. ATV11 has 15Vdc supply while ATV12 has 24Vdc supply. All newer series of drives come with 24Vdc supply.  

Issue:
PowerChute Personal Edition v3.0, 3.0.1, 3.0.2 : Installation says the Data Service failed to start

Product Line:
PowerChute Personal Edition (PCPE) version 3.0, 3.0.1, 3.0.2

Environment:
All supported Windows OS

Cause:
This issue happens if you do not have the latest service pack of .Net 2.0.

Solution:

1.   Open up the Control Panel

2.  Go to Programs and features

3. In the left panel select Turn Windows features on or off

4.  From the list select Microsoft .NET Framework 3.5.x and then click ok.   Windows will install the service

NOTE: PCPE 3.1 requires .NET 4.0

Issue:
Unit faulted on 3F25 or 3F26

Product Line:
PV100-208 or PV225-208

Environment:

Cause:
No LED on any of the three phases of the driver board

Resolution:
The power supply, PS1, provides 15VDC to the driver board. If the power supply is bad, no LED will be present. Check the power supply fuses F9 and F10 to see if they are blown or not. If blown, replace them and see if the fault can be cleared. If the replacement did not fix the issue or the fuses are blown again, call 866-519-1470 and select option 3 and 3 to open a case.