Mechanical time switch IH 24h 2c ARM

Acti 9 IH Mechanical Time Switch, 24 h, 150 h Memory, 2C With Power Reserve

Catalogue Number: 15337
Mechanical time switch IH 24h 2c ARM
Colour: Per UOM Std.
  • 1 PCE


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Range of product
Acti 9
Acti 9
Product name
Acti 9 IH
Device short name
Product or component type
mechanical time switch
Number of channels
Function available
manual time changeover
Device application
Load type
  • 1 parallel-corrected fluorescent tube conventional ballast (58 W)
  • 5 dual mounted fluorescent tube conventional ballast (2 x 58 W)
  • 6 non-corrected fluorescent tube conventional ballast (100 W)
  • 6 serial-corrected fluorescent tube conventional ballast (100 W)
  • 10 non-corrected fluorescent tube conventional ballast (58 W)
  • 10 serial-corrected fluorescent tube conventional ballast (58 W)
  • 15 non-corrected fluorescent tube conventional ballast (40 W)
  • 15 serial-corrected fluorescent tube conventional ballast (40 W)
  • 2 parallel-corrected fluorescent tube conventional ballast (40 W)
  • 230 V AC halogen lamp (1100 W)
  • 230 V AC incandescent lamp (1100 W)
  • 3 dual mounted fluorescent tube conventional ballast (2 x 100 W)
    • Cycle duration
      24 h
      Measurement accuracy
      +/- 1 s/day
      Maximum number of switchings
      24 on - 24 off
      Minimum interval duration
      30 min
      Type of setting
      manual time changeover
      Measurement accuracy
      +/- 1 s/day 20-20 °C
      Power consumption in VA
      2.5 VA
      Maximum switching current
    • 16 A - 250 V AC pf = 1
    • 4 A - 250 V AC pf = 0.6
      • [Ue] rated operational voltage
        230 V AC - 15...10 % at 50/60 Hz
        Battery life
        6 year(s)
        Backup time
        150 h time and program saving
        Mounting support
        DIN rail
        9 mm pitches
        Colour tint
        white (RAL 9003)
        Connections - terminals
        screw terminals
        IP degree of protection
        IP20 B
        54 mm
        82 mm
        66 mm
        Net weight
        0.216 kg
        Absence for holidays
        Time changeover
        Updated by
        Compatibility code
        Market segment
      • small commercial
      • residential
        • Ambient air temperature for operation
          -20-55 °C
          IP degree of protection
          terminals: IP20 B
          Sustainable offer status
          Green Premium product
          REACh free of SVHC
          EU RoHS Directive
          Mercury free
          RoHS exemption information
          China RoHS Regulation
          Product out of China RoHS scope. Substance declaration for your information
          Environmental Disclosure
          Circularity Profile
          18 months

          Documents & downloads

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          • CAD Files and Packs

          • Movies

          • Catalog Page

          • Technical Data Catalogues

          • Operating Manuals

          • Specifications

          • Application Solutions

          • Declaration of Conformity

          • Certificates (MSDS)

          • Software - Updates

          Frequently Asked Questions

          hide show

          Is the 15335 a suitable replacement for the 4TC timer

          Yes it is

          Do you have a 15335 Timer in a 12V DC Timer?

          No unfortunately this is unavailable.

          What is the replacement for timer 15330?

          A replacement for the old 15330 would be part number CCT15854.
          See data sheet for more information:

          User-added image

          Does the 15335 mechanical timer come with memory back up?

          No, this particular device does not have memory back up.

          Is there information available regarding EIA-310-D, EIA/ECA-310-D and EIA/ECA-310-E?

          Clarification is needed on the various EIA 310 governing bodies.

          Product Line:
          NetShelter SX, NetShelter VX, NetShelter WX, NetShelter SV
          All versions and serial ranges.
          The EIA 310 organization has changed specification and owners in the past several years. What is the difference between these governing bodies?
          See attached file

          How do we decode the Date of Manufacture (DOM) on the Magelis series of HMIs?

          On the back of a Magelis HMI, there is a sticker/label with the Date of Manufacture (DOM) on it. The code is typically 4 digits like this: 1533. For this particular example, it decodes as Year:2015, Week 33.

          Therefore in general terms the date code is: YYWW where YY is the last two digits of the year and WW is the week number in that particular year.

          What is Dynamic Host Configuration Protocol (DHCP)?

          Dynamic Host Configuration Protocol ( DHCP) is an open industry standard that is designed to reduce the complexity of TCP/IP network administration. This runs as a service on a server on your network. The server can be a Unix, Linux, or Windows platform based server. At a minimum, DHCP will provide client systems with an IP address, subnet mask, and default gateway. It can also provide the Domain Name System (DNS) and Netbios name (WINS) servers, and the DNS Domain name.
          A client system can be a computer, or any device that allows the dynamic assigning of IP addresses., such as a 170ENT1100x, or a 140NOE771xx. For more information on DHCP refer to the Internet Engineering Task Force (IETF) Requests for Comments (RFCs) 1533, 1534, 1541, and 1542.

          Legacy KB System (APS) Data: RESL120523 V1.0, Originally authored by on , Last Edited by on
          Related ranges: ConneXium - Ethernet

          What is the replacement for Merlin Gerin 15322 ?


          Do you Have a PDF on the Merlin Gerin timer 15330?

          Please see attached PDF.

          What is the Replacement Acti9 code for the Merlin Gerin 15322 din rail mounted buzzer?

          Who provides support for pneumatic sensor product lines?

           Telemecanique pneumatics

          Product Line:
          Pneumatic Sensors

          Obsolete items


          Square D / Schneider sold this product line in 1994 to Parker Hannifin.

          Users of these products can contact Parker Hannifin or find another supplier / manufacturer of similar products.

          Parker Hannifin Corporate Headquarters
          6035 Parkland Boulevard
          Cleveland, Ohio 44124-4141
          Telephone: (216) 896-3000
          Fax:(216) 896-4000

          CTA-ID : 9574

          What is the replacement for 15467 Power meter with 100/5 CTs?

          What is the fuse carrier indicator for a 15636

          The part code for the fuse carrier is 15668

          What is the part number for a single pole, din rail mount, analogue timer?

          The part number for a single pole, din rail mount, analog timer is a 4TC for the Clipsal option.
          Schneider also offers the following products:

          Why ATV-IMC with Drive ILF Error.

          Potential issue:
          An issue is present in the park due to a bad association between the Firmware and the Hardware.
          Impacted ATV-IMC date codes are between 1537 - 1606.

          The bad association is:
                SoMachine V3.1
                      Old Firmware (Firmware =< to V1.1.2.13.) – New Hardware Date code > 1536
                SoMachine V4.x
                      Old Firmware (Firmware =< to V4.0.1.13.) – New Hardware Date code > 1536

          Behaviour of the card in case of bad Association
          -    The Card works without issue ( But we cannot guarantee the behaviour in the time)
          -    The card is in Error immediately after Run state.
                         Led Err are on.
                         No connection possible with SoMachine.

          Cards impacted:
          A list of serial number is joined in order to detect easily the cards impacted. See attachment for detailed list.
          This list provides:
          -    The Serial Number accessible on the Card.
          -    The Serial number accessible on the Box

          Action recommended
          -   Ask for a replacement of the card by a new one, this exchange MUST done with the information:
                     -"Exchange for bad Firmware association" 
                     -In the documents associated with the return.

          What is the difference between the Surge Arresters reference 15597 and 16447

          The difference between the Surge Arrester references 15597 and 16447 is as follows:

          1.) 15597 is a PF20 3Pole Fixed type Type 2 LV Surge Arrester.
          2.) 16447 is a PRD20 3Pole Withdrawable type Type 2 LV Surge Arrester. 

          Both are suitable to be used in low risk level and for use in TNC Earthing systems.

          The difference is that 15597 at its end of life needs to be replaced as it is Fixed type, while 16447 at its end of life can be reused by simply replacing the cartridge as it is Withdrawable type, and the other major advantage is that the wiring does not get disturbed.

          What amperage QO breakers do we self certify to operate at 125 Vdc?

          Self certification for QO breakers operating at 125 Vdc are 1 and 2 pole QO breakers rated for 15-70 amps; 4KA AIC 15-30 amps, 10KA AIC 40-70 amps . Refer to Data Bulletin 0601DB0401.

          What is the breakdown of components for 9001KYK117?

          What is the breakdown of components for 9001KYK117?  

          Product Line:
          Harmony Push Buttons

          Harmony Control Stations

          Product Features

          9001KYK117 components are:
          1-9001KY1S1 (red enclosure)
          1-9001K15 (break glass operator)
          1-9001KA1 (1 open and 1 closed contact)
          1-9001KN799RP (legend plate)

          Replacement glass discs are 9001K57 (package of five)

          What is part number for a 9001 Type K 3 position maintained selector switch for a HOA application, with the following contact sequence: O O X , X O O?

          What is part number for a 9001 Type K 3 position maintained selector switch for a HOA application, with the following contact sequence:

          O O X
          X O O

          Product Line:
          Harmony Pushbuttons

          All Products

          Product selection


          CTA-ID : 15363

          PowerChute Network Shutdown V3.x and 4.x Configuration for Citrix XEN Server

          PowerChute Network Shutdown Configuration for Citrix XEN Server

          PowerChute Network Shutdown version 3.x, 4.x

          Citrix XEN


          Please review attached instructional PDF and download attached scripts.

          6610VT1 Wiggy Voltage Tester Leads

          What are the replacement leads for a 6610VT1 Wiggy voltage tester? 

          Product Line:
          Obsolete voltage testers formerly sold by Square D Company.

          Wiggy voltage testers

          The 6610VT1 voltage test and all related accessories are now obsolete with no replacement. Consider another manufacturer of similar devices.  

          SMX 1500va or less frequently clicking and compensating for high input voltage

          Some customers may experience hearing a frequent clicking sound while their UPS is compensating for high input voltage.

          Product Line:

          This issue can affect SMX series Smart-UPS 1500va or less. UPS Firmware rev 3.7 or lower.
          SMX750, SMX750-NMC, SMX1000, SMX1500RM2U, SMX1500RM2UNC
          UPS firmware must be upgraded to 3.8 or higher

          Refer to KBASE document #FA164737 to upgrade the firmware.

          What is the adjustability of the NetShelter SX leveling feet?

          Customers may need to know how much adjustability the leveling feet are capable of.

          Product Line:
          NetShelter SX

          All versions and serial ranges.
          Customers need to adjust the height of a NetShelter SX cabinet.
          See attached document.

          Is there a roof available for the AR3100 which is solid and does not have open cable access holes?

          Customers may need for a solid roof on their cabinets.

          Product Line:
          NetShelter SX
          All versions and serial ranges.
          A more secure roof may be required for installations such as PCI.
          The WAR7210 can be used where high security is required. It is compatible with the following models: AR3100, AR3104, AR3105, AR3200 and AR3107.
          For more information and a photo please see the attached file.

          What is the AR8395 Busbar Amp rating?

          What is the Amp rating for the AR8395 busbar?

          Product Line:
          NetShelter Accessories
          Equipment in the NetShelter must be grounded.
          See attached document, or explanation below.
          AR8395 Busbar Amp Rating

          As of this writing (April 2012)  the AR8395 busbar has not been rated for power grounding. It is designed for low voltage applications. Its intended use is to ground equipment chassis of switches, routers, AV and other low voltage IT equipment to reduce noise from the system. Because of this intended use the AR8395 Busbar has not been rated for amperage. Should this product be rated in the future this document will be updated.

          What are the perforation pattern percentages of the NetShelter SX, SV or VX cabinet?

          A customer is requesting the perforation pattern percentage information for NetShelter cabinets.

          Product Line:
          NetShelter SX, SV and VX
          All versions and serial ranges.
          Some equipment manufacturers may request minimum perforation pattern percentages for the front and rear doors of an enclosure which houses their equipment. The most updated specifications can always be found in the owners manual of the enclosures in question.

          NOTE: the perforation pattern percent of the equipment itself should be at least as open as the equipment demands of the enclosure doors.
          see attached file.

          A Masterpact MP breaker with an STR58U trip unit is nuisance tripping at low currents

          Product Line:  
          MASTERPACT MP, MC, M series circuit breakers (CURRENTLY OBSOLETE)

          The trip unit on a breaker tripping with low current levels should be replaced.
          These are sold to Schneider Services only and they must do the replacement.
          See Supplemental Digest 177, page 11-37 for catalog numbers.

          The alternative is to replace the breaker with a Masterpact NW.  Retrofit work is required.


          Part numbers for replacement phoenix contact connectors for common ION and Powerlogic meters and gateways.

          A user would like a replacement terminal connector for an ION or Powerlogic meter or gateway

          Product Line
          ION6200 Series meters
          ION7300 Series meters
          ION7500/7600/7550/7650 Series meters
          PM5000 Series meters
          PM8000 Series meters
          EGX100/300 Gateways

          Power Monitoring
          Energy Management

          Replacement parts needed for Phoenix contacts.

          Schneider Electric does not sell the connectors. A distributor who sells PhoenixContact connectors is required. The parts are referred to as terminal block plugs. Common connectors and the PhoenixContact part number are shown below.
          ION6200 Connectors

          Phoenix Contact part #

          Control Power 1900785
          ION7300 Connectors

          Phoenix Contact part #

          Control Power 1767012
          Analog Input 4 x 1803578
          Analog Output 1803604
          Digital Output 1803617
          Communications 1803617
          ION7330 & ION7350
          ION 7550

          Phoenix Contact part #

          Control Power 1767012
          Digital Input 1803604
          Digital Output 1803617
          Communications 1803617
          ION7550 & ION7650

          Phoenix Contact part #

          Control Power 1767012
          Digital Input 1900840
          Digital Output 1900837
          Analog Input 1900837
          Communications 1792281

          PM8000 PM 5000

          Phoenix Contact part #

          Control Power 1745629
          Digital Input 1900811
          Digital Output 1900772
          RS485 1900798
          Voltage Input 1745645
          PM5000 EX

          Phoenix Contact part #

          Control Power 1745629
          Relays 1900798
          Inputs/Outputs 1840405
          Voltage Input 1745645
          EGX100/EGX300 Conectors

          Phoenix Contact part #

          Control Power 1900772
          Communications 1900808

          Note: All these connectors are green

          Data Center Expert | Remote repository data overwritten if two appliances are using the same share.

          Information is overwritten if two or more StruxureWare Data Center Expert servers use the same remote repository and share.

          Product Line:
          InfraStruXure Central (ISXC)
          StruxureWare Central (SWC)
          StruxureWare Data Center Expert (DCE)

          ISXC, SWC, & DCE (all versions)
          Remote Shares (Windows or NFS)

          If you add a remote repository that is already in use by another DCE server, the file is overwritten (which contains the MAC address of the server and mounted date). This may cause problems if multiple servers are using the same remote share.


          Each StruxureWare Data Center Expert system needs it's own unique repository/shared folder.  These can be located on the same system, but the mounted folder must be different between the systems.

          SQL Script to Find the SQL Server Listening Port

          When troubleshooting application and database connectivity issues, verifying the port on which the SQL instance is listening
          for connections is a basic and important troubleshooting step.  This is also important information to obtain, to verify this port is open and
          not being blocked by any firewall rules.

          Struxureware Power Monitoring
          Power Monitoring Expert
          ION Enterprise
          ION EEM

          SQL Server 2005, SQL Server 2008 R2, SQL Server 2012, SQL Server 2014, SQL Server 2016

          Although the default port is 1433, the SQL instance can be configured to listen on any other desired port.

          *Warning: Irreparable database damage can occur. This procedure should only be performed by users familiar with SQL Server Management Studio. Databases should be backed up prior to performing this procedure.*

          1) Open SQL server Management Studio and connect to the desired instance

          2) Start a new query

          3) copy the script below and execute

          DECLARE @key VARCHAR(50), @RegistryPath VARCHAR(200)
          SET @RegistryPath='Software\Microsoft\MSSQLServer\MSSQLServer\SuperSocketNetLib\Tcp'
          SET @RegistryPath='Software\Microsoft\Microsoft SQL Server\'+CONVERT(VARCHAR(25),SERVERPROPERTY('INSTANCENAME')) + '\MSSQLServerSuperSocketNetLib\Tcp'
          EXEC master.dbo.xp_regread 'HKEY_LOCAL_MACHINE', @RegistryPath, 'tcpPort'

          ** see attachment containing the SQL script text

          Upgrading the public JRE fails When Running PowerChute Network Shutdown on Windows.

          Upgrading the public JRE fails When Running PowerChute Network Shutdown on Windows.

           PowerChute Network Shutdown

          All support Windows OS

          If your installation of PowerChute on Windows uses a public JRE rather than the private JRE available through PowerChute, and you attempt to upgrade your JRE version through Windows the upgrade installation will fail. 

          Stop the PowerChute service, perform the JRE upgrade and then re-start the PowerChute service.

          Note: If you uninstall the version of Java that PowerChute was using then you will need to edit the javaVersionFile.log file in the PowerChute folder to point PowerChute to the updated path of Java. Example  
          Java Virtual Machine Details 
          Version : 1.8.0_102
          Location : C:\Program Files\Java\jre1.8.0_102

          Also Note: you will need to edit the PowerChute JRE entry in the system registry to reflect the now location of the JRE. 
          Example: HKLM\SYSTEM\CurrentControlSet\services\PCNS1 
          Application C:\Program Files\Java\jre1.8.0_102\bin\java.exe

          Warning: Using the Registry Editor incorrectly can cause serious system wide problems that may require you to reinstall Windows to correct them. Schneider Electric  and Microsoft can not guarantee that any problems resulting from the use of Registry Editor can be solved.

          What is the alternative for the 63A, 3 phase, 25837?

          The replacement/ alternative for the 63A, 3 phase, 25837 is the  ACTI9, IC60N, 3P, 63A, C cureve, miniature circuit breaker A9F44363.

          For further information please visit

          Video: Troubleshooting no communication between UPS and PowerChute Business Edition

          No Communication with UPS

          Product Line:
          PowerChute Business Edition
          All supported OS

          There are many possible causes. See resolution / troubleshooting for list


          Troubleshooting Communications on Windows

          1.     Check that the PowerChute Business Edition Agent service is running, named "APC PBE Agent".
          2.     If you are using serial communications, check a) that you are using the serial cable that came with the UPS and b) that it connects the serial port on the UPS to the serial port on your computer.
          3.     If you are using USB communications, make sure that the USB cable that came with the UPS is connected from the USB port on the UPS to the USB port on your computer.
          Note: The serial communications cable is not a standard RS-232 cable and differs depending on the UPS type. Please refer to the table below. For USB communications, the cable must be USB-IF certified.

          Choosing the DB9 or RJ45 Port
          Some UPS devices have both the DB9 and RJ45 port types (e.g. several SUA devices). If you are installing or upgrading PowerChute Business Edition with no UPS attached, and you are asked to manually choose either a DB9 or an RJ45 port: choose the DB9 port.

          UPS Type UPS Model Cable
          Smart-UPS All (except SMT, SMX & SURTD) 940-0024 (advanced signaling)
          940-0020 (simple signaling)
          Any standard USB cable (USB)
          Smart-UPS SMT, SMX 940-0625A (Smart Signaling)
          940-0128D (Simple Signaling)
          940-0117B (USB)
            SURTD 940-1525A (Smart Signaling)
          1.     With the correct cable attached, stop and restart the PowerChute Business Edition Agent service, "APC PBE Agent". If the system is still unable to communicate, proceed to the next step.
          Make sure that PowerChute Business Edition is configured to use the correct communication port.
          2.     The communication port is no longer configurable within the Agent in v9.5+. If you wish to change from a USB port to a serial port, you must re-install the PowerChute Business Edition Agent.


          Troubleshooting Windows Serial Communications

          Try debugging the COM port with a tool like PuTTY – using 2400 as the baud rate for Smart-UPS models SU, and SUA. See the “Checking UPS Communications on Windows” section of the PowerChute Business Edition Installation Guide for more information. For Smart-UPS models SMT, SMX, SMC, SURTD it is not possible to test serial com using PuTTY or other like tools.

          Troubleshooting Windows USB Communications

          1.     Go to the Windows Control Panel - Administrative Tools - Computer Management.
          2.     From Device Manager select Batteries. You should see APC UPS.
          Note: If configuring for native shutdown via Control Panel - Power Options then the driver should be HID UPS Battery. Knowledge Base article FA159743 discusses how to switch drivers.
          3.     From the Device Manager select Human Interface Devices (HID). You should see a driver called American Power Conversion USB UPS. If either HID or this driver does not display, proceed with the steps below.
          4.     Make sure that the USB port is enabled in your computer BIOS. Consult your computer documentation for details on how to enable the USB Port.
          5.     If your installation includes a USB hub (a device that multiplies the number of USB ports available), and the UPS is plugged into it, check that the hub is receiving power. Check your hub's manual to learn whether the hub should be powered with an AC/DC adapter.
          6.     Ensure that the USB cable connected to the UPS is the last cable in the chain (downstream). Make sure that all other USB devices upstream from your APC UPS have communication. If an upstream device is not communicating, any device downstream possibly may not communicate either. Remove the device that is not communicating and see if that has any effect.
          7.     Using a freeware utility such as USBDeview.exe you can review all connected USB devices.
          Note: APC recommends that for optimum performance the UPSs USB cable be plugged into the PC's USB port directly, and not into a USB hub.

          Additional Windows Troubleshooting Information

          1.     Once you have followed the steps outlined in the Troubleshooting sections above, stop and restart the PowerChute Business Edition Agent. If the system is still unable to communicate, proceed to the next step.
          2.     If you have a SmartSlot accessory connected to the UPS, check that it is configured correctly. More information regarding these accessories is available on
          3.     If you still have not established communication, try using another communications (Serial/USB) cable if one is available.
          If you have tried all of the techniques above but have still not established communication, visit https://www.apc.com for troubleshooting help.

          Troubleshooting Communications on Linux

          Serial Comm:
          1.   Make sure that the serial cable that came with the UPS is connected from the serial port on the UPS to the serial port on your computer.  
          2.   Stop and start the PowerChute Agent. If the Agent process is not running: start and stop it by entering the following commands in a command prompt:
          # /Linux/
          # /etc/init.d/PBEAgent start
          # /etc/init.d/PBEAgent stop
          3.   Try debugging the COM port with a tool like PuTTY – using 2400 as the baud rate for Smart-UPS models SU, and SUA. See the “Checking UPS Communications on Windows” section of the PowerChute Business Edition Installation Guide for more information. For Smart-UPS models SMT, SMX, SMC, SURTD it is not possible to test serial com using PuTTY or other like tools.

          USB Comm:
          USB communications is supported with PowerChute Agent 9.5 running Redhat Linux and starting with version 10 the Agent is supported on SUSE Linux. See the PowerChute Agent Compatibility Guide to verify support.
          To test the USB ports run the command usb-devices to see a list of connected USB devices. If the command is not present in the OS contact the OS provider support for assistance. 

          ClearSCADA: displaying the 'bit' values in a Double Word point

          Using logic, it is possible to display the individual bit values in a double word point.  This is useful in protocols such as Modbus where bit packing is used to transmit data in low bandwidth systems.  Here is one such example of how the individual bits may be extracted.

          1) In this example an internal analog point has been created and named D_WORD to represent a 16-bit point.  Sixteen digital points have been created and named bit0 through bit15.  Along with with is the logic program (function block diagram is used for this example) as well as the mimic.  The tree structure in ViewX looks like this:

          2)  In the fbd logic program the analog and digital points are added to the 'Direct' table with the analog point being configured as a DWORD type and the digital points being configured as BOOLEAN types.  The table looks like this:

          3) In the fbd logic program a series of AND function blocks act to filter out which weighted values (i.e. 'bits') are true.  From here, the output of each AND function block is sent to a DWORD_TO_BOOL function block to convert the weighted value to a boolean value (0 or 1).  The output of each DWORD_TO_BOOL is then sent to its corresponding digital (bit) point.  The logic looks like this:

          4) With the logic program in run mode, the connection values can be displayed so that all values for all points in the program may be seen.  In this case the analog point has been given a value of 15384 and the corresponding digital points are shown as either FALSE or TRUE.

          5) On the mimic, the analog point is shown with its value and below it is shown the individual bit values.

          6) The logic used in this example may be found in the enclosed q_pull it from word.sde file which is save in ClearSCADA 2014 R1.1 format.  Any version of ClearSCADA from version 2014 R1 or newer may import this .sde file.


          Why isn’t SNMPv3 working properly in Network Management Card AOS versions 3.5.7 and earlier?


          SNMPv3 is not working properly with my Network Management Card (possibly v3.5.7 or below).

          Product Line
          • Network Management Card 1 (NMC1) - AP9617, AP9618, AP9619

            Devices with an embedded Network Management Card 1 include (but are not limited to): Metered/Switched Rack PDUs (AP78XX, AP79XX), Rack Automatic Transfer Switches (AP77XX, Environmental Monitoring Units (AP9320, AP9340, Netbotz 200)


          • All serial numbers
          • NMC1 versions v3.5.7 and below


          In some cases, you may find that one more of the SNMPv3 profiles “timeout” or have communication issues with Network Management Card 1 (AP9617, AP9618, AP9619 and any device with an embedded version of this card).  In such cases, APC has found resetting the card to defaults fixes this issue.


          AOS versions > v3.5.8 contain the firmware fix for this issue.  Please seek an upgrade if you are experiencing these symptoms.

          The steps below only need to be performed as a workaround to the issue if you have AOS 3.5.7 or lower or cannot update.



          1. Login to the NMC Web Interface via the IP address with the correct username/password.
          2. Select the following to Reset the NMC to defaults without losing your network configuration
            1. Administration Tab
            2. General menu selection on the horizontal menu bar
            3. Reset/Reboot menu selection on the Vertical menu bar
            4. Select the Reset All Radio Button
            5. Put a check in the Exclude TCP/IP checkbox
            6. Select the Apply button to start the Reset to Defaults process.
            7. Select the Apply button to confirm the Reset/Reboot Management Interface Confirmation process.
          3. Select the following to Reboot the NMC
            1. Administration Tab
            2. General menu selection on the horizontal menu bar
            3. Reset/Reboot menu selection on the Vertical menu bar
            4. Select the Reboot Management Interface Radio button
            5. Select the Apply button to start the Reboot Management Interface process.
            6. Select the Apply button to confirm the Reset/Reboot Management Interface Confirmation process.
          4. Select the following to setup the SNMPv3 support in the NMC:
            1. Administration Tab
            2. Network menu selection on the horizontal menu bar
            3. Select the  SNMPv3 "User Profiles" menu in the Vertical menu bar of the NMC to setup each SNMPv3 User Profile.
            4. Select the user profile that you want to modify
              1. Modify the User Name in the user input field provided.
              2. Modify the  Authentication Passphrase in the user input field provided if you plan on using MD-5 Authentication with the SNMPv3 data. NOTE: The password must be 15-32 ASCII characters long.
              3. Modify the  Privacy Passphrase in the user input field provided if you plan on using DES encryption with the SNMPv3 data.  NOTE: The password must be 15-32 ASCII characters long.
              4. Select the MD-5 radio button in the Authentication Protocol row if you plan on using MD- Authentication with the SNMPv3 data.
              5. Select the DES radio button in the Privacy Protocol row if you plan on using DES encryption with the SNMPv3 data.
              6. Select the Apply button to enable your changes for each profile.
            5. Complete steps i - vi for each profile that you want to create up to a maximum of four.
            6. Select the SNMPv3 "Access Control" menu in the vertical menu bar of the NMC to setup access control for each of the SNMPv3 User Profiles
              1. Select the user profile that you want to give access control to
              2. Select the Enable checkbox to enable SNMPv3 control to a user profile.
              3. Select the User Name of the user profile that you want to enable
              4. Select the NMS IP/Hostname IP Address of the system that will be used to communicate via SNMPv3 to this NMC.  NOTE: indicates all systems can interface via SNMPv3 to the NMC as long as the system user profile, authentication passphrases, and encryption passphrases match the NMC.
              5. Select the Apply button to enable the changesSelect the SNMPv3 "access" menu in the vertical menu bar of the NMC to enable SNMPv3 for the NMC.
              6. Select the Enable SNMPv3 access checkbox.
              7. Select the Apply button to enable SNMPv3 for the NMC. 


          NOTE: The NMC requires that the user logout of the NMC and it will automatically reboot after logout to institute these changes. Upon rebooting, the NMC will take about 5-10 minutes to complete its backend processes needed in order to enable SNMPv3. Upon accessing the web interface during this 5-10 minute period, until this process is complete, the NMC will display a message saying "Please wait while system is booting..." but telnet access will still be available.

          How do you setup the ATV21 and ATV212 drives for Modbus?

          How do you setup the ATV21 and ATV212 drives for Modbus?

          Product Line:
          ATV21 and ATV212


          Modbus setup for the ATV21 and ATV212 drives


          Monitor only set up example:

          CNOD=0  terminal control
          FNOD= 2 for VIB

          THr = FLA of motor name plate

          F----  enter
          F108= 48  Force to local mode
          F802= 1  modbus address
          F803= 10  Time out for modbus
          F807= 1  screw terminals for modbus  or 0 for RJ45 (ATV212 only)

          F800= 1 19200  RJ45 only port (must be same as customers controller)

          F801= 1 Even Parity RJ45 only port (must be same as customers controller)
          F820= 1 19200 baud speed (must be same as customers controller)
          F821=  1  Even Parity (must be same as customers controller)
          F829=  1  modbus RTU (must be same as customers controller)

          (note F807, F820, F821 and F829  is ATV212 only)

           Controlling speed and start stop via modbus change

          CNOD=2 modbus control start and stop
          FNOD= 4 for modbus speed reference

          F108= 0  turn off force to local

           Indirect set up vs Direct setup:

           Indirect set up:  program in the drive F---- codes.

          Writing commands to drive

          F870 = 1 for CMD command word

          F871= 3 for freq ref

           Reading commands from drive:

          F875= 1 for ETA status (FD01) you must assign min 2 registers to read.

          F876=  2 for output freq (FD00) you must assign min 2 registers to read.

          F877= 3 for output current (FE03) optional read
          F878= 4 for output voltage (FE05) optional read

          F879= 5 for alarm code (FC91) optional read

           Assuming no offset the starting read register for status is address 1875 thru 1879.

          Assuming no offset the starting write register for command and speed is address 1870 thru 1871.

           Start FWD the drive write a hex value 400 (or dec 1024) to address 1870 and  speed ref write a dec 6000 for 60 Hz to address 1871.  Works if fnod and cnod is 2 and 4.

          Start REV write hex 600 or (dec 1536) to CMD

          Stop write a 0 to CMD

          Freq ref write a 6000 to  address 1871.

           Note 1: If fnod and cnod is 2 and 0 they can write C400 hex to cmd and it will override terminals control and start the drive.


          Note 2: If you have a offset you will need to add 1 to each address you read and write to.

          Example: with offset you write to address 1871 and send speed to 1872.

          Direct configuration means you can write direct to words

          No need to set up F870 thru 879 it’s only for indirect configuration

           Writing the command to start and stop the drive:

          Starting drive in direct mode CMD word is Hex FA00 or Dec 64000 (write a Dec 1024 or hex 400 to CMD to start the drive.)
          Stopping drive in direct mode CMD word is Hex FA00 or Dec 64000 (write a Dec or Hex 0 to the CMD to stop the drive)

          Freq reference is hex FA01 or Dec 64001 (write a 6000 in dec for 60 Hz speed reference).


          ETA status word is Hex FD01 or Dec 64769

          Output frequency in Hz is Hex FD00 or Dec 64768

          Output current is Hex FE01 or Dec 65027

           Note if you are offset by one you will need to add 1 to each value. 

          Example: writing to 64001 for CMD and speed will be 64002 for freq reference.

          Did APC purchase the AirFlow Company?

          Did APC purchase the AirFlow Company?
          Product line:
          Data Center Cooling
          APC purchased Airflow in 2000 and formed a Network Air Division under APC. The best place to start is to call into our technical support line to identify the parts needed. We will require a unit model and serial number and a brief description of what is needed. Our Tech line will also be able to direct you to your nearest representative and give pricing and availabilities.. Our Tech Support hot line is 888-695-6500. Below is the article announcing the acquisition.

          American Power Conversion Expands Availability Solutions with Acquisition of Airflow Company

          Precision Cooling Acquisition Deepens Opportunities in Fast-growing Datacenter, Internet and Telecommunications Markets WEST KINGSTON, R.I. - October 23, 2000 - American Power Conversion (NASDAQ: APCC) announced today that it has acquired privately held Airflow Company, a leading precision cooling equipment manufacturer, for $22.5 million in cash plus the assumption of up to $7.5 million in debt. Airflow Company, which will operate within APC’s Availability Enhancements Group, further strengthens APC’s stature as a leading, global, one-stop shop of availability solutions for the fast-growing datacenter, Internet, and telecommunications segments.

          "With IT ‘real estate’ pushed to the limit, two of the biggest issues in today’s datacenters are power and heat. As the power density continues to grow, so too does the demand for compact, highly efficient cooling solutions," said Rodger B. Dowdell, Jr., APC’s president and CEO. "The marriage of APC and Airflow is a win-win, providing APC with entry into the precision cooling business while leveraging APC’s global scale, manufacturing efficiencies, management technology and brand recognition to enhance Airflow’s competitive position and drive synergistic growth."

          According to industry and APC estimates, Airflow is currently the second largest provider in the approximately $800 million global precision cooling market. The industry is currently anticipated to have a growth rate of greater than 30 percent annually.

          Similar to power disruptions, temperature and humidity are well known culprits in threatening the performance and availability of IT and telecommunications equipment. According to Strategic Research Corporation, eight percent of all computer downtime issues are caused by cooling problems. Precision cooling solutions are specifically designed for applications that are sensitive to temperature and humidity, such as IT and telecommunications applications. A precision cooling device goes beyond commercial building air conditioning or "comfort cooling" equipment to help enhance availability of critical IT and telecommunications systems through the precise control of temperature and humidity, system redundancy and the ability to be co-located with the equipment it is protecting.

          Airflow’s product line includes floor and ceiling-mounted precision cooling systems as well as management systems used in a variety of applications including datacenters, co-location facilities and telecommunication stations. Airflow is recognized throughout the industry for its highly efficient cooling products, which reduce electricity costs as well as minimize the need for additional equipment to manage humidity levels. Its solutions also offer one of the smallest footprints in the industry.

          "Since 1997, APC has made a number of strategic investments to expand our reach into the enterprise and telecommunications markets including the development of the patented Symmetra® Power Array(TM) technology, the acquisitions of three-phase uninterruptible power supply (UPS) manufacturer Silcon A/S and DC power system company Advance Power, as well as the expansion of our global services and consulting organization," continued Dowdell. "Today’s announcement is a continuation of this strategy which enables our multi-national customers to standardize on APC for virtually all of their global datacenter power and cooling needs."

          "With its expansive global presence and impressive brand awareness in key customer segments, APC is the ideal match to help expand the reach of our globally compatible product set," said Ed Donofrio, general manager Airflow Company.

          For the fourth quarter 2000 this transaction is expected to contribute approximately $4 to $5 million in incremental revenues and be slightly dilutive to neutral to earnings per share. Airflow Company, which was founded in 1959, is based in Fredrick, Maryland and employs more than 300 people. Airflow’s fiscal year 2000 revenue was $35.4 million, an increase of 85 percent over fiscal year 1999 revenue of $19.1 million.

          Safe Harbor Provision Statements contained in this press release, which are not historical facts, may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. All forward-looking statements are subject to risks and uncertainties, which could cause actual results to differ from those projected. The factors that could cause actual results to differ materially include the following: APC’s ability to successfully integrate Airflow Company, ABL and Advance Power’s operations; the timely development and acceptance of new products; ramp up, expansion and rationalization of global manufacturing capacity; general worldwide economic conditions; growth rates in the power protection industry and related industries, including but not limited to the PC, server, networking, telecommunications and enterprise hardware industries; competitive factors and pricing pressures; changes in product mix; changes in the seasonality of demand patterns; inventory risks due to shifts in market demand; the effects of any other possible acquisitions; component constraints and shortages; risk of nonpayment of accounts receivable; the uncertainty of the litigation process including risk of an unexpected, unfavorable result of current or future litigation; financial impact during any period of the Company’s licensing of certain patent rights from General Signal Power Systems and from Anthony F. Coppola; and the risks described from time to time in the Company’s filings with the Securities and Exchange Commission.

          About American Power Conversion Founded in 1981, American Power Conversion (NASDAQ: APCC) is a leading provider of global, end-to-end availability enhancement solutions which include surge suppressors, uninterruptible power supplies (UPS), DC-based power systems, cabling and connectivity solutions, power conditioning equipment, related software, professional and consulting services for Nonstop Networking™, as well as power purchasing solutions through, The World's Online Energy Store. APC's comprehensive products, services and accessory offering, which is designed for both home and corporate environments, improves the availability, manageability and performance of sensitive electronic, network, communication and industrial equipment of all sizes. APC, which is headquartered in West Kingston, Rhode Island, reported sales of $1.337 billion for the year ended December 31, 1999 and is a Fortune 1000 and S&P 500 company.

          Setting up Diagnostics for J Series radios


          I'm having trouble getting Diagnostics working with Trio J Series radios. What am I missing?


          Setting up the computer
          • Navigate to the computer’s network port setup and select the TCP/IPv4 dialog. Ensure the computer is set to a Static IP address, similar to that shown below.
          Setting up the gateway radio
          • In the Access Point radio, or whichever radio which you are directly connecting your PC to (this is called the eDiags Gateway radio), go into Setup, then eDiag Setup and enable eDiags. Enter the IP address of your computer (must match the address entered above), then click the Activate Changes button.
          Ensure you only enable eDiags in ONE radio at a time. It won't break the network if you enable it in more than one, but will cause some extra unnecessary chatter on the radio system which is not desirable. If you later run eDiags using another radio as the entry point, you must disable eDiags in the first radio, enable it in the second, then go into the TView Database entry for each radio and change the IP address to the new radio.
          Setting up TView diagnostics database
          • Open TView Management Suite, then select the Diagnostics software package.
          • Click No if asked you whether you want to open a previously-used database. (unless you DO want to open that previously-created database!)
          • Go to the Settings menu then to eDiags Port Settings. Enter the IP address used by the LAN port of your computer again here. Some computers have more than one LAN card, so we must specify the appropriate port. Note the IP port number is 1040, same as in the radio. Leave this as-is. Click Apply Changes then Exit.
          • Go to the File menu, then New. Select a location to save your radio database and give it a name that means something to you and the system being tested. Then click Save.
          • This opens the Database Setup dialog where you enter all your radios.
          • Enter the Access Point first. Type its name and serial number. You MUST know the serial numbers. Each radio’s serial number is printed on the label on its under-side. If the radios are already installed, you can find the serial numbers by opening the saved cfg files with a program such as WordPad or Excel. Each radio's serial number is in there. (you DID save each radio’s config file in a safe place didn’t you?)
          • Specify the radio model and configuration eg J Series Access Point. For other radios it'll be J Series Remote or Bridge. If a Bridge, it may be a single or dual antenna type.
          • Select the eDiags (Ethernet) communication port. Enter the IP address of the radio you're directly connected to, and on which you have enabled the eDiags feature.
          • If desired you may change any of the Alarm limits. For example you may be using a 24 volt power supply, so the range might be 23 to 25 volts.
          • Click the Apply Changes To Database button, then click Add New to add more radios.
          • Change the radio type to Remote or Bridge as needed. Also ensure you leave the eDiags IP address the same for all radios. Do NOT enter each radio's own IP address. In all cases, leave it at the IP address of the radio that has eDiags configured, and to which your computer is directly connected.
          • When done adding radios, click Exit.
          Monitoring the diagnostics
          • Click the Group Poll button. (looks like three people standing in a small group) This will poll each radio in the system one after another. Any alarms show up at the bottom. Alarms can be acknowledged/cleared with buttons at the top. To change polling interval, go to the Settings menu, then Polling Setup.
          • Disable Group Polling by de-selecting the same button. Then click Individual Poll. Select a Remote radio to poll. then click Toggle to turn on polling. You'll get a nice bar graph of values. When done, toggle polling off and exit.
          • Go into the Tools menu then Statistical Performance. You'll see the second tab is the packet error test. Select a remote radio and start polling. It will run until you click Finish.
          • You can then click the Commissioning Report button to get a nice report you can print.
          • Go to the Data Logging menu and select View Trend – J and K Series. Select the desired radio. Drag the pointer at the bottom across to see parameters recorded at specific times and dates.