Mechanical time switch IHH 24h 1c ARM

Acti 9 IH, Mechanical Time Switch, 24 h, 100 h memory

Catalogue Number: 15336
Mechanical time switch IHH 24h 1c ARM
Colour:
Colour: Per UOM Std.
  • 1 PCE

Specifications

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Range of product
Acti 9
Range
Acti 9
Product name
Acti 9 IH
Device short name
IH
Product or component type
mechanical time switch
Number of channels
1
Function available
manual time changeover
Device application
building
Load type
  • 230 V AC halogen lamp (1000 W)
  • 230 V AC incandescent lamp (1000 W)
  • 7 fluocompact lamp (11 W)
  • 7 fluocompact lamp (15 W)
  • 7 fluocompact lamp (20 W)
  • 7 fluocompact lamp (7 W)
  • 10 parallel-corrected fluorescent tube conventional ballast (58 W)
  • 15 parallel-corrected fluorescent tube conventional ballast (40 W)
  • 3 parallel-corrected fluorescent tube conventional ballast (100 W)
    • Cycle duration
      24 h
      Measurement accuracy
      +/- 1 s/day
      Maximum number of switchings
      48 on - 48 off
      Minimum interval duration
      15 min
      Type of setting
      manual time changeover
      Measurement accuracy
      +/- 1 s/day 20-20 °C
      Power consumption in VA
      2.5 VA
      Maximum switching current
    • 16 A - 250 V AC pf = 1
    • 4 A - 250 V AC pf = 0.6
      • [Ue] rated operational voltage
        230 V AC +/- 10 % at 50/60 Hz
        Battery life
        10 year(s)
        Backup time
        100 h time and program saving
        Mounting support
        DIN rail
        9 mm pitches
        2
        Colour tint
        white (RAL 9003)
        Connections - terminals
        screw terminals
        IP degree of protection
        IP20 B
        Width
        18 mm
        Height
        90 mm
        Depth
        66 mm
        Net weight
        0.101 kg
        Function
        none
        Absence for holidays
        no
        Time changeover
        manual
        Updated by
        none
        Compatibility code
        IH
        Market segment
      • small commercial
      • residential
        • Ambient air temperature for operation
          -10-50 °C
          IP degree of protection
          terminals: IP20 B
          Sustainable offer status
          Green Premium product
          REACh free of SVHC
          Yes
          EU RoHS Directive
          Compliant
          Mercury free
          Yes
          RoHS exemption information
          Yes
          China RoHS Regulation
          Product out of China RoHS scope. Substance declaration for your information
          Environmental Disclosure
          ENVPEP060104EN
          Circularity Profile
          ENVEOLI0601004EN
          Warranty
          18 months

          Documents & downloads

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          • Product Brochures

          • CAD Files and Packs

          • Movies

          • Catalog Page

          • Technical Data Catalogues

          • Operating Manuals

          • Specifications

          • Application Solutions

          • Certificates (MSDS)

          • Declaration of Conformity

          • Software - Updates

          Frequently Asked Questions

          hide show

          Is the 15335 a suitable replacement for the 4TC timer

          Yes it is

          What is the fuse carrier indicator for a 15636

          The part code for the fuse carrier is 15668

          Do you have a 15335 Timer in a 12V DC Timer?

          No unfortunately this is unavailable.

          What is the replacement for timer 15330?

          A replacement for the old 15330 would be part number CCT15854.
          See data sheet for more information:
          https://eshop.schneider-electric.com/product.aspx?org=21&lang=1&dist=276&prod_id=cct15854
          User-added image

          Does the 15335 mechanical timer come with memory back up?

          No, this particular device does not have memory back up.

          What is the maximum amount of unlocated data that can be transferred between 140CPU67861 CPU's operating in Hot Standby?

          The 140CPU67861 will transfer a maximum of 1536 kB (1.5 MB) of unlocated data and 128 kB of located data.

          How do we decode the Date of Manufacture (DOM) on the Magelis series of HMIs?

          On the back of a Magelis HMI, there is a sticker/label with the Date of Manufacture (DOM) on it. The code is typically 4 digits like this: 1533. For this particular example, it decodes as Year:2015, Week 33.

          Therefore in general terms the date code is: YYWW where YY is the last two digits of the year and WW is the week number in that particular year.

          What is Dynamic Host Configuration Protocol (DHCP)?

          Dynamic Host Configuration Protocol ( DHCP) is an open industry standard that is designed to reduce the complexity of TCP/IP network administration. This runs as a service on a server on your network. The server can be a Unix, Linux, or Windows platform based server. At a minimum, DHCP will provide client systems with an IP address, subnet mask, and default gateway. It can also provide the Domain Name System (DNS) and Netbios name (WINS) servers, and the DNS Domain name.
          A client system can be a computer, or any device that allows the dynamic assigning of IP addresses., such as a 170ENT1100x, or a 140NOE771xx. For more information on DHCP refer to the Internet Engineering Task Force (IETF) Requests for Comments (RFCs) 1533, 1534, 1541, and 1542.


          Legacy KB System (APS) Data: RESL120523 V1.0, Originally authored by on , Last Edited by on
          Related ranges: ConneXium - Ethernet

          What is the replacement for Merlin Gerin 15322 ?

          A9A15322

          What are the perforation pattern percentages of the NetShelter SX, SV or VX cabinet?

          Issue: 
          A customer is requesting the perforation pattern percentage information for NetShelter cabinets.

          Product Line:
          NetShelter SX, SV and VX
           
          Environment:
          All versions and serial ranges.
           
          Cause:
          Some equipment manufacturers may request minimum perforation pattern percentages for the front and rear doors of an enclosure which houses their equipment. The most updated specifications can always be found in the owners manual of the enclosures in question.

          NOTE: the perforation pattern percent of the equipment itself should be at least as open as the equipment demands of the enclosure doors.
           
          Resolution:
          see attached file.
           
           

          Need letters for CT Contactor 15956

           No lettering available for CT Contactor

          Is the 15216 DC rated

          The primary voltage 240VAC

          What is the replacement for 25736 MCB?

          The replacement for 25736 MCB is A9F55363

          A9F55363 
          Acti9 iC60H 3P 63A D Miniature Circuit Breaker

           

          Do you Have a PDF on the Merlin Gerin timer 15330?

          Please see attached PDF.

          What is the Replacement Acti9 code for the Merlin Gerin 15322 din rail mounted buzzer?

          What is the part code for an MG bell transformer

           The part code is a 15216

          What is the part code for a CT contactor 16Amp 1N/O + 1 N/C

           The part code is 15956

          What is the part number for a single pole, din rail mount, analogue timer?

          The part number for a single pole, din rail mount, analog timer is a 4TC for the Clipsal option.
          Schneider also offers the following products:

          What is the part number for the plastic pouch for directory cards for panels?

          Issue:
          What is the part number for the plastic directory card pouch for panelboards?

          Product line:
          Circuit breaker panelboards sold and supported in the USA.

          Environment:
          Selection

          Cause:
          Replacement

          Resolution:
          The part number is 8003115901.


          CTA-ID : 14396

          What amperage QO breakers do we self certify to operate at 125 Vdc?

          Self certification for QO breakers operating at 125 Vdc are 1 and 2 pole QO breakers rated for 15-70 amps; 4KA AIC 15-30 amps, 10KA AIC 40-70 amps . Refer to Data Bulletin 0601DB0401.

          If a 3 pole 63A ,D curve 10kA MCB is no longer available in the C120 frame - what can I use instead?



          Code = A9N18511  3 pole, 15kA, 63A, (27mm wide)   

          What is a K1 rating on a dry type Transformer?

          Issue:
          K rated Transformers

          Product Line:
          LV Transformers

          Environment:
          Applies to Low Voltage Transformers by SquareD/Schneider Electric

          Cause:
          K rated Transformers for application on Non Linear loads

          Resolution:
          The Transformer industry does not typically use a `K1` rating.  Rather it is a non-recognized term that some (consultants, OEMs, contractors) use  to denote a Transformer that will only be feeding Linear loads such as motors, compressors, solenoids, heaters, etc.   In other words, K1 refers to a Transformer that does not have a  `K` rating such as K4, K9, K13, K20.        


          CTA-ID : 14386

          What is part number for a 9001 Type K 3 position maintained selector switch for a HOA application, with the following contact sequence: O O X , X O O?

          Issue:
          What is part number for a 9001 Type K 3 position maintained selector switch for a HOA application, with the following contact sequence:

          O O X
          X O O

          Product Line:
          Harmony Pushbuttons

          Environment:
          All Products

          Cause:
          Product selection

          Resolution:
          9001KS43BH13.


          CTA-ID : 15363

          6610VT1 Wiggy Voltage Tester Leads

          Issue:
          What are the replacement leads for a 6610VT1 Wiggy voltage tester? 

          Product Line:
          Obsolete voltage testers formerly sold by Square D Company.

          Environment:
          Wiggy voltage testers

          Resolution:
          The 6610VT1 voltage test and all related accessories are now obsolete with no replacement. Consider another manufacturer of similar devices.  

          SMX 1500va or less frequently clicking and compensating for high input voltage

          Issue:
          Some customers may experience hearing a frequent clicking sound while their UPS is compensating for high input voltage.

          Product Line:
          Smart-UPS

          Environment:
          This issue can affect SMX series Smart-UPS 1500va or less. UPS Firmware rev 3.7 or lower.
          SMX750, SMX750-NMC, SMX1000, SMX1500RM2U, SMX1500RM2UNC
          Cause:
          UPS firmware must be upgraded to 3.8 or higher

          Resolution:
          Refer to KBASE document #FA164737 to upgrade the firmware.

          Is there information available regarding EIA-310-D, EIA/ECA-310-D and EIA/ECA-310-E?

          Issue:
          Clarification is needed on the various EIA 310 governing bodies.

          Product Line:
          NetShelter SX, NetShelter VX, NetShelter WX, NetShelter SV
           
          Environment:
          All versions and serial ranges.
           
          Cause:
          The EIA 310 organization has changed specification and owners in the past several years. What is the difference between these governing bodies?
           
          Resolution:
          See attached file
           

          What is the adjustability of the NetShelter SX leveling feet?

          Issue:
          Customers may need to know how much adjustability the leveling feet are capable of.

          Product Line:
          NetShelter SX

          Environment:
          All versions and serial ranges.
           
          Cause:
          Customers need to adjust the height of a NetShelter SX cabinet.
           
          Resolution:
          See attached document.
           

          How to use Twido Comm Macro to read/write values with Modbus addresses beyond %MW data range?

          The range of %MW for Twido is -32768 to 32767,it can't be changed.
          So if you want to input an address value larger than 32767,you can input the minus value whose binary type equals to the number you want.
          For example,if you want to input 50300 (2#1100010001111100) you can just input -15236 whose binary type is 1100010001111100 too.

          Are the inputs and outputs isolated on the ATV28 drive?

          Issue:  Are the inputs and outputs isolated on the ATV28 drive?
           
          Product Line:  ATV28
           
          Environment:  All
           
          Cause:  N/A
           
          Resolution:  All the inputs and outputs go to the microprocessor which comprises the control section.
          The control section is galvanically isolated from the power section.


           

          Is there a roof available for the AR3100 which is solid and does not have open cable access holes?

          Issue:
          Customers may need for a solid roof on their cabinets.

          Product Line:
          NetShelter SX
           
          Environment:
          All versions and serial ranges.
           
          Cause:
          A more secure roof may be required for installations such as PCI.
           
          Resolution:
          The WAR7210 can be used where high security is required. It is compatible with the following models: AR3100, AR3104, AR3105, AR3200 and AR3107.
          For more information and a photo please see the attached file.

          What is the AR8395 Busbar Amp rating?

          Issue:
          What is the Amp rating for the AR8395 busbar?

          Product Line:
          NetShelter Accessories
           
          Environment: 
          AR8395
           
          Cause:
          Equipment in the NetShelter must be grounded.
           
          Resolution:
          See attached document, or explanation below.
           
          AR8395 Busbar Amp Rating

          As of this writing (April 2012)  the AR8395 busbar has not been rated for power grounding. It is designed for low voltage applications. Its intended use is to ground equipment chassis of switches, routers, AV and other low voltage IT equipment to reduce noise from the system. Because of this intended use the AR8395 Busbar has not been rated for amperage. Should this product be rated in the future this document will be updated.

          Windows Server 2008 R2 Server Core/ Windows HyperV Server 2008 R2: High CPU Usage for Java.exe

          Issue:
          Windows Server 2008 R2 Server Core/ Windows HyperV Server 2008 R2: High CPU Usage for Java.exe

          Product Line:
          PowerChute Network Shutdown
          PowerChute Business Edition

          Environment:
          Windows Server 2008 R2 Server Core/ Windows HyperV Server 2008 R2

          Cause:
          This is a known Microsoft issue specific to Windows 2008 Server Core R2 and Windows HyperV Server 2008 R2 - see https://support.microsoft.com/kb/978309.

          Solution:

          If you experience this issue you should stop the PowerChute service, install the Microsoft hotfix for KB978309 and re-start the machine.

          How is the scale factor used for integer registers in a Branch Circuit Power Meter (BCPM)?

          Each integer register has a scale factor associated with it. See the following example below:
          Example

          Data point needed: Current for meter 1 in a single phase, top feed configuration:

          Data Register 1336: 8000
          Scale Register 1000: 65,534 (which is -2 in 2s complement. Since 65534-65536=-2)
          Formula: Data register * (10^scale register) = Scaled value

          E.g. 8000*(10^-2) = 80 Amps


          See the BCPM register list for more information and listing of all modbus points.


          Legacy KB System (APS) Data: RESL203218 V2.0, Originally authored by MaTh on 08/31/2010, Last Edited by MaTh on 05/22/2012
          Related ranges: BCPM(Branch Circuit Power Meter)

          Part numbers for replacement phoenix contact connectors for common ION and Powerlogic meters and gateways.

          Issue
          A user would like a replacement terminal connector for an ION or Powerlogic meter or gateway

          Product Line
          ION6200 Series meters
          ION7300 Series meters
          ION7500/7600/7550/7650 Series meters
          PM5000 Series meters
          PM8000 Series meters
          EGX100/300 Gateways

          Environment
          Power Monitoring
          Energy Management


          Cause
          Replacement parts needed for Phoenix contacts.

          Resolution
          Schneider Electric does not sell the connectors. A distributor who sells PhoenixContact connectors is required. The parts are referred to as terminal block plugs. Common connectors and the PhoenixContact part number are shown below.
           
          ION6200 Connectors

          Phoenix Contact part #

          Control Power 1900785
           
          ION7300 Connectors

          Phoenix Contact part #

          Control Power 1767012
          Analog Input 4 x 1803578
          Analog Output 1803604
          Digital Output 1803617
          Communications 1803617
           
          ION7330 & ION7350
          ION 7550

          Phoenix Contact part #

          Control Power 1767012
          Digital Input 1803604
          Digital Output 1803617
          Communications 1803617
           
          ION7550 & ION7650
          Connectors

          Phoenix Contact part #

          Control Power 1767012
          Digital Input 1900840
          Digital Output 1900837
          Analog Input 1900837
          Communications 1792281

           
          PM8000 PM 5000

          Phoenix Contact part #

          Control Power 1745629
          Digital Input 1900811
          Digital Output 1900772
          RS485 1900798
          Voltage Input 1745645
           
          PM5000 EX

          Phoenix Contact part #

          Control Power 1745629
          Relays 1900798
          Inputs/Outputs 1840405
          Voltage Input 1745645
           
          EGX100/EGX300 Conectors

          Phoenix Contact part #

          Control Power 1900772
          Communications 1900808


          Note: All these connectors are green

          Video: Back-UPS XS/RS "G" Battery Installation and Replacement

          Issue:
          Demonstration of the installation of internal battery of the Back-UPS XS/RS 'G' family.

          Product Line:
          BACK-UPS XS/RS

          Environment: 
          BX1500G / BX1500G-CA
          BX1300G / BX1300G-CA
          BX1000G / BX1000G-CA
          BR1500G, BR1300G, BR1000G, BR700G

          Cause:
          Battery installation for replacement or initial configuration.

          Resolution:
          The following video details the process for installing the internal battery for the Back-UPS BX / BR "G" Energy-Saving UPS. 

          Video: How to replace a Back-UPS Pro battery.

          Issue:
          Demonstration of the installation of internal battery of the Back-UPS XS/RS 'G' family.

          Product Line:
          BACK-UPS XS/RS

          Environment: 
          BX1500G / BX1500G-CA
          BX1300G / BX1300G-CA
          BX1000G / BX1000G-CA
          BR1500G, BR1300G, BR1000G, BR700G

          Cause:
          Battery installation for replacement or initial configuration.

          Resolution:
          The following video details the process for installing the internal battery for the Back-UPS BX / BR "G" Energy-Saving UPS. 



          The following video includes installation instructions for legacy Back-UPS XS and RS systems such as BR1000 and BX1000.

           

          Video: How to identify the icons found on the Back-UPS Pro LCD.

          Issue:
          Demonstration to identify the icons found on the Back-UPS Pro LCD display.

          Product Line:
          BACK-UPS XS/RS

          Environment: 
          BX1500G / BX1500G-CA
          BX1300G / BX1300G-CA
          BX1000G / BX1000G-CA
          BR1500G, BR1300G, BR1000G, BR700G

          Cause:
          Battery installation for replacement or initial configuration.

          Resolution:
          The following video details the process for to identifying the icons found on the Back-UPS Pro LCD.

           

          Data Center Expert | Remote repository data overwritten if two appliances are using the same share.

          Issue:
          Information is overwritten if two or more StruxureWare Data Center Expert servers use the same remote repository and share.

          Product Line:
          InfraStruXure Central (ISXC)
          StruxureWare Central (SWC)
          StruxureWare Data Center Expert (DCE)

          Environment:
          ISXC, SWC, & DCE (all versions)
          Remote Shares (Windows or NFS)

          Cause:
          If you add a remote repository that is already in use by another DCE server, the repository.id file is overwritten (which contains the MAC address of the server and mounted date). This may cause problems if multiple servers are using the same remote share.

          Resolution:

          Each StruxureWare Data Center Expert system needs it's own unique repository/shared folder.  These can be located on the same system, but the mounted folder must be different between the systems.
           

          SQL Script to Find the SQL Server Listening Port

          Issue
          When troubleshooting application and database connectivity issues, verifying the port on which the SQL instance is listening
          for connections is a basic and important troubleshooting step.  This is also important information to obtain, to verify this port is open and
          not being blocked by any firewall rules.

          Product
          Struxureware Power Monitoring
          Power Monitoring Expert
          ION Enterprise
          ION EEM

          Environment
          SQL Server 2005, SQL Server 2008 R2, SQL Server 2012, SQL Server 2014, SQL Server 2016

          Cause
          Although the default port is 1433, the SQL instance can be configured to listen on any other desired port.

          Resolution
          *Warning: Irreparable database damage can occur. This procedure should only be performed by users familiar with SQL Server Management Studio. Databases should be backed up prior to performing this procedure.*

          1) Open SQL server Management Studio and connect to the desired instance

          2) Start a new query

          3) copy the script below and execute

          DECLARE @key VARCHAR(50), @RegistryPath VARCHAR(200)
          IF (SERVERPROPERTY('INSTANCENAME')) IS NULL
          BEGIN
          SET @RegistryPath='Software\Microsoft\MSSQLServer\MSSQLServer\SuperSocketNetLib\Tcp'
          END
          ELSE
          BEGIN
          SET @RegistryPath='Software\Microsoft\Microsoft SQL Server\'+CONVERT(VARCHAR(25),SERVERPROPERTY('INSTANCENAME')) + '\MSSQLServerSuperSocketNetLib\Tcp'
          END
          EXEC master.dbo.xp_regread 'HKEY_LOCAL_MACHINE', @RegistryPath, 'tcpPort'


          ** see attachment containing the SQL script text
           

          How to check if the PowerChute Business Edition Agent daemon is running on Unix/Linux systems.

          Issue:
          How to check if the PowerChute Business Edition Agent daemon is running on Unix/Linux systems.

          Product Line:
          PowerChute Business Edition

          Environment:
          Unix/Linux systems

          Cause:
          Product Design

          Resolution:

          Once the PowerChute Business Edition Agent daemon starts, a file named pbeagent.pid will be created in the directory /etc.
          Once the Agent daemon stops, the pbeagent.pid file should be gone. This file stores the Agent daemon's pid (process id).

          To check if the PowerChute Agent daemon is running on Unix/Linux system, you will need to do the following:

          Step 1: Get the PowerChute Agent daemon pid
          The command "cat" or "more" can be used to display the contents of the pbeagent.pid file.  The command needed is shown here:
          # cat /etc/pbeagent.pid
          or
          # more /etc/pbeagent.pid

          The command will display PowerChute Agent daemon pid on the screen.

          Step 2: Search for the PowerChute Agent daemon
          use the following command to grep the Agent daemon:

          # ps -ef | grep pid
          Note: The "pid" value here is derived from Step 1 above.

          If the PowerChute Agent is running on the system, the command will return something similar to the following:

          root 7509 1 0 13:40 ? 00:00:26 /bin/java/jre/1.4/bin/java -Dpicard.main.thread=blocking -classpath ./lib/AdvSnmp.jar:./lib/application.jar:./lib/jsdk.jar:./lib/comm.jar:./lib/mail.jar:./lib/RXTXComm.jar:./lib/activation.jar:./lib/util.jar:./lib/m11.jar:./lib/ds.jar:./lib/sss.jar:./lib/pcbe_ds.jar:./com...
          root 8170 8143 0 14:36 pts/0 00:00:00 grep 7509

          Please note that the Agent is a Java process and only Java related information is returned.

          If the PowerChute Agent daemon is not running or not running normally, the command will only return one line that stands for the grep process itself.

          GetIDN_S and GetIDN_P 2 bytes in TSXCSYxx and MMS Sercos Modules

          Goals and Symptoms

          The purpose of this resolution is to inform the user on the behavior when using the command GetIDN_S (opcode 1556) or Get IDN_P ( opcode 1557 ) from a Quantum (or) a Premium SERCOS Controller.

          Facts and Changes

          When a 2 bytes IDN is gets the PLC haven't any possibility to know if the value is signed or not. So, the PLC register accommodate values from -32767 to + 32767 in signed format
          Due to the above reason, values for IDN_S ( or _P ) 2 bytes set higher than 32767 when read, will be returned as follows:

          (i) 32768 -> -32768
          (ii) 32769-> -32767
          (iii) 35000 -> -30536 in signed format. Unsigned format will result in a huge number.

          Causes and Fixes

          When GetIDN_S ( or _P ) returns a negative value, it may be converted to its positive equivalent by adding 65536.
          For example, -30536 + 65536 = 35000 and so on. There is no implication on using the SetIDN_S ( or _P) command for the same IDN which is Unsigned decimal format.


          Legacy KB System (APS) Data: RESL182198 V1.0, Originally authored by PhBr on 02/16/2007, Last Edited by PhBr on 02/16/2007
          Related ranges: Modicon Premium

          Upgrade Path for NetBotz Central

          Issue:
          Upgrade Path for NetBotz Central

          Product Line:
          NetBotz Central

          Environment:
          NetBotz Central upgrade path

          Cause:
          Due to the inherent difference between database versions, customers with earlier versions of NBC must follow the proper upgrade path to ensure data is properly retained

          Resolution:
          Server and Database Backups Prior to V 2.4:

          •Backups prior to 2.4 can only be restored to like versions.
          (For example a V 2.2.1 backup can only be restored to V 2.2.1 NBC.

          •Depending on the customer's desire to keep their existing data, it may be a better option to simply restore the system with the 2.4.0 recovery CD rather than doing each upgrade. If they want to retain data though this would not be an option.

          •Server configuration backup was added in NBC Version 2.3 so it is unavailable to previous versions.

          •A customer at 2.0.X must follow each successive upgrade path from 2.04 to >2.1.2- to >2.2.3 to ->2.3.1 to ->2.4 ->2.5 or 2.5.1 ->2.5.2

          Note

          •The backup process is very intensive and can take considerable time to complete. There are major database changes that must be done and the NBC will not be recording data during this time. The customer may miss 12-36 hours of data while the system is upgrading and they must weigh that with the value of the historical data they already have.


          •If the customer has Surveillance, they must install it at every release in the upgrade process.

          Please note that NetBotz Central is no longer officially supported and upgrades may not be available.

          Video: Troubleshooting no communication between UPS and PowerChute Business Edition

          Issue:
          No Communication with UPS

          Product Line:
          PowerChute Business Edition
           
          Environment:
          All supported OS

          Cause:
          There are many possible causes. See resolution / troubleshooting for list

          Resolution:

          Troubleshooting Communications on Windows

          1.     Check that the PowerChute Business Edition Agent service is running, named "APC PBE Agent".
          2.     If you are using serial communications, check a) that you are using the serial cable that came with the UPS and b) that it connects the serial port on the UPS to the serial port on your computer.
          3.     If you are using USB communications, make sure that the USB cable that came with the UPS is connected from the USB port on the UPS to the USB port on your computer.
          Note: The serial communications cable is not a standard RS-232 cable and differs depending on the UPS type. Please refer to the table below. For USB communications, the cable must be USB-IF certified.

          Choosing the DB9 or RJ45 Port
          Some UPS devices have both the DB9 and RJ45 port types (e.g. several SUA devices). If you are installing or upgrading PowerChute Business Edition with no UPS attached, and you are asked to manually choose either a DB9 or an RJ45 port: choose the DB9 port.


           
          UPS Type UPS Model Cable
          Smart-UPS All (except SMT, SMX & SURTD) 940-0024 (advanced signaling)
          940-0020 (simple signaling)
          Any standard USB cable (USB)
          Smart-UPS SMT, SMX 940-0625A (Smart Signaling)
          940-0128D (Simple Signaling)
          940-0117B (USB)
            SURTD 940-1525A (Smart Signaling)
           
          1.     With the correct cable attached, stop and restart the PowerChute Business Edition Agent service, "APC PBE Agent". If the system is still unable to communicate, proceed to the next step.
          Make sure that PowerChute Business Edition is configured to use the correct communication port.
          2.     The communication port is no longer configurable within the Agent in v9.5+. If you wish to change from a USB port to a serial port, you must re-install the PowerChute Business Edition Agent.

           

          Troubleshooting Windows Serial Communications

          Try debugging the COM port with a tool like PuTTY – using 2400 as the baud rate for Smart-UPS models SU, and SUA. See the “Checking UPS Communications on Windows” section of the PowerChute Business Edition Installation Guide for more information. For Smart-UPS models SMT, SMX, SMC, SURTD it is not possible to test serial com using PuTTY or other like tools.


          Troubleshooting Windows USB Communications


          1.     Go to the Windows Control Panel - Administrative Tools - Computer Management.
          2.     From Device Manager select Batteries. You should see APC UPS.
          Note: If configuring for native shutdown via Control Panel - Power Options then the driver should be HID UPS Battery. Knowledge Base article FA159743 discusses how to switch drivers.
          3.     From the Device Manager select Human Interface Devices (HID). You should see a driver called American Power Conversion USB UPS. If either HID or this driver does not display, proceed with the steps below.
          4.     Make sure that the USB port is enabled in your computer BIOS. Consult your computer documentation for details on how to enable the USB Port.
          5.     If your installation includes a USB hub (a device that multiplies the number of USB ports available), and the UPS is plugged into it, check that the hub is receiving power. Check your hub's manual to learn whether the hub should be powered with an AC/DC adapter.
          6.     Ensure that the USB cable connected to the UPS is the last cable in the chain (downstream). Make sure that all other USB devices upstream from your APC UPS have communication. If an upstream device is not communicating, any device downstream possibly may not communicate either. Remove the device that is not communicating and see if that has any effect.
          7.     Using a freeware utility such as USBDeview.exe you can review all connected USB devices.
          Note: APC recommends that for optimum performance the UPSs USB cable be plugged into the PC's USB port directly, and not into a USB hub.
           

          Additional Windows Troubleshooting Information

          1.     Once you have followed the steps outlined in the Troubleshooting sections above, stop and restart the PowerChute Business Edition Agent. If the system is still unable to communicate, proceed to the next step.
          2.     If you have a SmartSlot accessory connected to the UPS, check that it is configured correctly. More information regarding these accessories is available on https://www.apc.com/products/
          3.     If you still have not established communication, try using another communications (Serial/USB) cable if one is available.
          If you have tried all of the techniques above but have still not established communication, visit https://www.apc.comhttps://www2.schneider-electric.com//support/ for troubleshooting help.

          Troubleshooting Communications on Linux

          Serial Comm:
          1.   Make sure that the serial cable that came with the UPS is connected from the serial port on the UPS to the serial port on your computer.  
          2.   Stop and start the PowerChute Agent. If the Agent process is not running: start and stop it by entering the following commands in a command prompt:
          # /Linux/
          # /etc/init.d/PBEAgent start
          # /etc/init.d/PBEAgent stop
          3.   Try debugging the COM port with a tool like PuTTY – using 2400 as the baud rate for Smart-UPS models SU, and SUA. See the “Checking UPS Communications on Windows” section of the PowerChute Business Edition Installation Guide for more information. For Smart-UPS models SMT, SMX, SMC, SURTD it is not possible to test serial com using PuTTY or other like tools.

          USB Comm:
          USB communications is supported with PowerChute Agent 9.5 running Redhat Linux and starting with version 10 the Agent is supported on SUSE Linux. See the PowerChute Agent Compatibility Guide to verify support.
          To test the USB ports run the command usb-devices to see a list of connected USB devices. If the command is not present in the OS contact the OS provider support for assistance. 

          ClearSCADA: displaying the 'bit' values in a Double Word point

          Using logic, it is possible to display the individual bit values in a double word point.  This is useful in protocols such as Modbus where bit packing is used to transmit data in low bandwidth systems.  Here is one such example of how the individual bits may be extracted.

          1) In this example an internal analog point has been created and named D_WORD to represent a 16-bit point.  Sixteen digital points have been created and named bit0 through bit15.  Along with with is the logic program (function block diagram is used for this example) as well as the mimic.  The tree structure in ViewX looks like this:





          2)  In the fbd logic program the analog and digital points are added to the 'Direct' table with the analog point being configured as a DWORD type and the digital points being configured as BOOLEAN types.  The table looks like this:





          3) In the fbd logic program a series of AND function blocks act to filter out which weighted values (i.e. 'bits') are true.  From here, the output of each AND function block is sent to a DWORD_TO_BOOL function block to convert the weighted value to a boolean value (0 or 1).  The output of each DWORD_TO_BOOL is then sent to its corresponding digital (bit) point.  The logic looks like this:





          4) With the logic program in run mode, the connection values can be displayed so that all values for all points in the program may be seen.  In this case the analog point has been given a value of 15384 and the corresponding digital points are shown as either FALSE or TRUE.





          5) On the mimic, the analog point is shown with its value and below it is shown the individual bit values.





          6) The logic used in this example may be found in the enclosed q_pull it from word.sde file which is save in ClearSCADA 2014 R1.1 format.  Any version of ClearSCADA from version 2014 R1 or newer may import this .sde file.


           

          ReadIDN_S command for IDN 100 using a Quantum/Premium SERCOS Controller and a Lexium Drive

          Goals and Symptoms

          The purpose of this resolution is to inform the user on the behavior of IDN 100 ( Ascii equivalent GV) when using the command ReadIDN_S (opcode 1556) from a Quantum (or) a Premium SERCOS Controller.

          Facts and Changes

          The data length of IDN 100, as described in the IDN user manual (version 2.0, June 2003) is 2 bytes. The PLC register can hence accommodate values from -32767 to + 32767 in signed format. Although the IDN document lists the maximum value for IDN 100 as 200, GV can have values higher and calls for data length greater than 2 bytes in the PLC register, due to its scaling ( GV*100). However the 2 byte limitation is in compliance with the SERCOS standard for this IDN.
          Due to the above reason, values for IDN 100 set higher than 32767 (GV = 327) when read, will be returned as follows:

          (i) 32768 -> -32768
          (ii) 32769-> -32767
          (iii) 35000 -> -30536 in signed format. Unsigned format will result in a huge number.

          Causes and Fixes

          When ReadIDN_S returns a negative value, it may be converted to its positive equivalent by adding 65536.
          For example, -30536 + 65536 = 35000 and so on. There is no implication on using the WriteIDN_S command for the same IDN which is Unsigned decimal format.

          Why isn’t SNMPv3 working properly in Network Management Card AOS versions 3.5.7 and earlier?



          Issue

          SNMPv3 is not working properly with my Network Management Card (possibly v3.5.7 or below).


          Product Line
           
          • Network Management Card 1 (NMC1) - AP9617, AP9618, AP9619

            Devices with an embedded Network Management Card 1 include (but are not limited to): Metered/Switched Rack PDUs (AP78XX, AP79XX), Rack Automatic Transfer Switches (AP77XX, Environmental Monitoring Units (AP9320, AP9340, Netbotz 200)

           
          Environment

          • All serial numbers
          • NMC1 versions v3.5.7 and below


          Cause

          In some cases, you may find that one more of the SNMPv3 profiles “timeout” or have communication issues with Network Management Card 1 (AP9617, AP9618, AP9619 and any device with an embedded version of this card).  In such cases, APC has found resetting the card to defaults fixes this issue.


          Resolution



          AOS versions > v3.5.8 contain the firmware fix for this issue.  Please seek an upgrade if you are experiencing these symptoms.


          The steps below only need to be performed as a workaround to the issue if you have AOS 3.5.7 or lower or cannot update.

           

           

          1. Login to the NMC Web Interface via the IP address with the correct username/password.
          2. Select the following to Reset the NMC to defaults without losing your network configuration
            1. Administration Tab
            2. General menu selection on the horizontal menu bar
            3. Reset/Reboot menu selection on the Vertical menu bar
            4. Select the Reset All Radio Button
            5. Put a check in the Exclude TCP/IP checkbox
            6. Select the Apply button to start the Reset to Defaults process.
            7. Select the Apply button to confirm the Reset/Reboot Management Interface Confirmation process.
          3. Select the following to Reboot the NMC
            1. Administration Tab
            2. General menu selection on the horizontal menu bar
            3. Reset/Reboot menu selection on the Vertical menu bar
            4. Select the Reboot Management Interface Radio button
            5. Select the Apply button to start the Reboot Management Interface process.
            6. Select the Apply button to confirm the Reset/Reboot Management Interface Confirmation process.
          4. Select the following to setup the SNMPv3 support in the NMC:
            1. Administration Tab
            2. Network menu selection on the horizontal menu bar
            3. Select the  SNMPv3 "User Profiles" menu in the Vertical menu bar of the NMC to setup each SNMPv3 User Profile.
            4. Select the user profile that you want to modify
              1. Modify the User Name in the user input field provided.
              2. Modify the  Authentication Passphrase in the user input field provided if you plan on using MD-5 Authentication with the SNMPv3 data. NOTE: The password must be 15-32 ASCII characters long.
              3. Modify the  Privacy Passphrase in the user input field provided if you plan on using DES encryption with the SNMPv3 data.  NOTE: The password must be 15-32 ASCII characters long.
              4. Select the MD-5 radio button in the Authentication Protocol row if you plan on using MD- Authentication with the SNMPv3 data.
              5. Select the DES radio button in the Privacy Protocol row if you plan on using DES encryption with the SNMPv3 data.
              6. Select the Apply button to enable your changes for each profile.
            5. Complete steps i - vi for each profile that you want to create up to a maximum of four.
            6. Select the SNMPv3 "Access Control" menu in the vertical menu bar of the NMC to setup access control for each of the SNMPv3 User Profiles
              1. Select the user profile that you want to give access control to
              2. Select the Enable checkbox to enable SNMPv3 control to a user profile.
              3. Select the User Name of the user profile that you want to enable
              4. Select the NMS IP/Hostname IP Address of the system that will be used to communicate via SNMPv3 to this NMC.  NOTE:  0.0.0.0 indicates all systems can interface via SNMPv3 to the NMC as long as the system user profile, authentication passphrases, and encryption passphrases match the NMC.
              5. Select the Apply button to enable the changesSelect the SNMPv3 "access" menu in the vertical menu bar of the NMC to enable SNMPv3 for the NMC.
              6. Select the Enable SNMPv3 access checkbox.
              7. Select the Apply button to enable SNMPv3 for the NMC. 

           

          NOTE: The NMC requires that the user logout of the NMC and it will automatically reboot after logout to institute these changes. Upon rebooting, the NMC will take about 5-10 minutes to complete its backend processes needed in order to enable SNMPv3. Upon accessing the web interface during this 5-10 minute period, until this process is complete, the NMC will display a message saying "Please wait while system is booting..." but telnet access will still be available.

          Can StruxureWare Data Center Expert output a 32 bit register with its Modbus output?

          Issue:

          A single register in StruxureWare Data Center Expert's modbus output is limited to 16 bit.

          Product Line:

          StruxureWare Central / StruxureWare Data center Expert

          Environment:

          StruxureWare Central any version
          StruxureWare Data center Expert any version

          Cause:

          The output of a single register for StruxureWare is a 16 bit unsigned integer. This means that any value larger than 65535 can not be handled by a single register. This includes values lower than 65535 that report with a decimal such as 6553.5. DCE will output 65535 but your BMS will need to divide by 10 in such cases.

          Resolution:

          We can not output a 32 bit register in StruxureWare. To overcome this limitation, StruxureWare Data Center Expert can be configured to output a value to 2 registers. This must be configured during the initial setup for the output of each register. StruxureWare does not know which registers may be too large for an individual register so each must be done manually. Each should be polled a 16 bit unsigned integer

          To configure this option, go to the system menu and building management settings. Select the device that you will be using and choose modify device settings. If you double click any register, you get the option to "Edit the Slave Sensor Register Value" which is not necessary and you get the option to "Edit the number of registers used for this sensor". This second field can take a value of either 1 or 2. For values above 65535, you must enter the number 2 and hit OK. If the register chosen was 31000, the next available register will now be 31002. The sensor that may have been set to use 31001 will now change. This is also why this should be done upon initial setup as if the system is already configured and a register is changed, the polling software must be reconfigured with the new registers.

          If you set 31000 to a double register, you then need to poll 31000 and 31001. you then take the 1st register and left shift the first register (31000) by 16. In binary, it would look like this:

          Assuming a value of 131071, a 32 bit register would return:
          00000000000000011111111111111111

          With 2 registers, you must poll both.
          31000 returns 0000000000000001 If this were a single register, = 1
          31001 returns 1111111111111111 = 65535

          With 2 registers however, you must left shift the 1st register and add it to the second.

          00000000000000010000000000000000 is the 1st register left shifted by 16 and is equal to 65536.
          Add this value to the value returned from the second register:
          1111111111111111 = 65535


          Now you have a 32 bit number capable of holding values up to 4,294,967,295
          00000000000000011111111111111111 = 65535 + 65536 = 131071

          This math must all done on the side of the querying application.
           

          Network Management Card (NMC) Reports"Graceful Shutdown from Serial Port 0" on Symmetra or Smart-UPS


          Issue

          Network Management Card reports that a graceful shutdown has been commanded from serial port 0.  Depending on the Network Management Card (NMC) type and firmware in use, the messages may vary as reported in the NMC Event Log. Examples of these variations are listed below:

          AP9606 with v3.2.6
          "UPS: Graceful shutdown SP=0"

          AP9617/18/19 with v2.5.3
          "UPS: Graceful shutdown from Serial Port 0."

          AP9617/18/19 with v3.7.2     
          "UPS: A graceful shutdown process is being used to shut down the load equipment before the UPS turns off. Initiated from Serial Port 0."

          AP9630/31 with v5.X.X/6.X.X
          "UPS: A graceful shutdown process is being used to shut down the load equipment before the UPS turns off. Initiated from Serial Port 0."

          Please Note: When the Graceful Shutdown or Reboot command is initiated via another method, such as console or web session, the NMC Event will clearly indicate the origin.  

          For example:
          "UPS: A graceful shutdown process is being used to shut down the load equipment before the UPS turns off. Initiated by Control Console user 'apc' from 10.10.1.34"
          "UPS: A graceful shutdown process is being used to shut down the load equipment before the UPS turns off. Initiated by Web user 'apc' from 10.10.1.34"


          Product Line
          • All Symmetra product lines
          • UPS-Link Smart-UPS including following model prefixes:



          Environment

          All serial numbers
          Applicable firmware versions, where noted


          Cause

          Symmetra and Smart-UPS

          The NMC can log this event when the UPS itself indicates that a "fake on battery / low battery" is being generated. This can occur when a "downstream" device (a device that is in between the NMC and the UPS's internal serial port) has initiated a graceful (delayed) shutdown, such as a PowerView display on an SURT15K/20K or Symmetra.  (This event will never occur from another accessory or device such as the UPS's DB9 serial port or from the NMC in the SmartSlot.) This event can also occur within the UPS itself.

          Another example is when a UPS has a fault condition and goes into failure bypass (where bypass is available). Most Smart-UPS on-line designs, such as SURT and SURTA models, turn off the UPS's battery charger when in failure bypass. As a result, the battery will discharge over time. When the battery hits a low battery condition, the UPS wants to shutdown the UPS's loads as it cannot maintain failure bypass forever (a minimum battery voltage is required to keep the logic power supply on for the on-line Smart-UPS). In this case, the UPS itself is "faking: on battery/low battery so that any PowerChute Network Shutdown clients will perform a successful shutdown before the power is interrupted. The event may be logged several times if the UPS is in the process of trying to recover from a particular fault and is 'teetering' on the battery voltage threshold that triggers the fake on battery/low battery.


          Symmetra Only

          As mentioned above, this message may also indicate that the Symmetra received a Graceful Shutdown or Graceful Reboot command from the PowerView display.


          Resolution

          It is suggested the user review the possible causes as explained above in an effort to determine if an accessory, such as a PowerView display generated the event by user command or if there was a particular fault or failure condition the UPS experienced, in which it'd try to signal to PowerChute clients that they should shutdown to prevent the load from turning off prematurely.

          If you require further explanation or assistance, please provide the log files for your Network Management Card based on the instructions in knowledge base ID FA156131 to your local technical support.

           

          How do you setup the ATV21 and ATV212 drives for Modbus?

          Issue:
          How do you setup the ATV21 and ATV212 drives for Modbus?

          Product Line:
          ATV21 and ATV212

          Environment:
          All

          Cause:
          Modbus setup for the ATV21 and ATV212 drives

          Resolution:

          Monitor only set up example:

          CNOD=0  terminal control
          FNOD= 2 for VIB

          THr = FLA of motor name plate

          F----  enter
          F108= 48  Force to local mode
          F802= 1  modbus address
          F803= 10  Time out for modbus
          F807= 1  screw terminals for modbus  or 0 for RJ45 (ATV212 only)

          F800= 1 19200  RJ45 only port (must be same as customers controller)

          F801= 1 Even Parity RJ45 only port (must be same as customers controller)
          F820= 1 19200 baud speed (must be same as customers controller)
          F821=  1  Even Parity (must be same as customers controller)
          F829=  1  modbus RTU (must be same as customers controller)

          (note F807, F820, F821 and F829  is ATV212 only)

           Controlling speed and start stop via modbus change

          CNOD=2 modbus control start and stop
          FNOD= 4 for modbus speed reference

          F108= 0  turn off force to local

           Indirect set up vs Direct setup:

           Indirect set up:  program in the drive F---- codes.

          Writing commands to drive

          F870 = 1 for CMD command word

          F871= 3 for freq ref

           Reading commands from drive:

          F875= 1 for ETA status (FD01) you must assign min 2 registers to read.

          F876=  2 for output freq (FD00) you must assign min 2 registers to read.

          F877= 3 for output current (FE03) optional read
          F878= 4 for output voltage (FE05) optional read

          F879= 5 for alarm code (FC91) optional read

           Assuming no offset the starting read register for status is address 1875 thru 1879.

          Assuming no offset the starting write register for command and speed is address 1870 thru 1871.

           Start FWD the drive write a hex value 400 (or dec 1024) to address 1870 and  speed ref write a dec 6000 for 60 Hz to address 1871.  Works if fnod and cnod is 2 and 4.

          Start REV write hex 600 or (dec 1536) to CMD

          Stop write a 0 to CMD

          Freq ref write a 6000 to  address 1871.

           Note 1: If fnod and cnod is 2 and 0 they can write C400 hex to cmd and it will override terminals control and start the drive.

           

          Note 2: If you have a offset you will need to add 1 to each address you read and write to.

          Example: with offset you write to address 1871 and send speed to 1872.

          Direct configuration means you can write direct to words

          No need to set up F870 thru 879 it’s only for indirect configuration

           Writing the command to start and stop the drive:

          Starting drive in direct mode CMD word is Hex FA00 or Dec 64000 (write a Dec 1024 or hex 400 to CMD to start the drive.)
          Stopping drive in direct mode CMD word is Hex FA00 or Dec 64000 (write a Dec or Hex 0 to the CMD to stop the drive)

          Freq reference is hex FA01 or Dec 64001 (write a 6000 in dec for 60 Hz speed reference).

           Reading

          ETA status word is Hex FD01 or Dec 64769

          Output frequency in Hz is Hex FD00 or Dec 64768

          Output current is Hex FE01 or Dec 65027

           Note if you are offset by one you will need to add 1 to each value. 

          Example: writing to 64001 for CMD and speed will be 64002 for freq reference.

          Setting up Diagnostics for J Series radios

          Problem

          I'm having trouble getting Diagnostics working with Trio J Series radios. What am I missing?

          Solution

          Setting up the computer
          • Navigate to the computer’s network port setup and select the TCP/IPv4 dialog. Ensure the computer is set to a Static IP address, similar to that shown below.
          Setting up the gateway radio
          • In the Access Point radio, or whichever radio which you are directly connecting your PC to (this is called the eDiags Gateway radio), go into Setup, then eDiag Setup and enable eDiags. Enter the IP address of your computer (must match the address entered above), then click the Activate Changes button.
          Ensure you only enable eDiags in ONE radio at a time. It won't break the network if you enable it in more than one, but will cause some extra unnecessary chatter on the radio system which is not desirable. If you later run eDiags using another radio as the entry point, you must disable eDiags in the first radio, enable it in the second, then go into the TView Database entry for each radio and change the IP address to the new radio.
          Setting up TView diagnostics database
          • Open TView Management Suite, then select the Diagnostics software package.
          • Click No if asked you whether you want to open a previously-used database. (unless you DO want to open that previously-created database!)
          • Go to the Settings menu then to eDiags Port Settings. Enter the IP address used by the LAN port of your computer again here. Some computers have more than one LAN card, so we must specify the appropriate port. Note the IP port number is 1040, same as in the radio. Leave this as-is. Click Apply Changes then Exit.
          • Go to the File menu, then New. Select a location to save your radio database and give it a name that means something to you and the system being tested. Then click Save.
          • This opens the Database Setup dialog where you enter all your radios.
          • Enter the Access Point first. Type its name and serial number. You MUST know the serial numbers. Each radio’s serial number is printed on the label on its under-side. If the radios are already installed, you can find the serial numbers by opening the saved cfg files with a program such as WordPad or Excel. Each radio's serial number is in there. (you DID save each radio’s config file in a safe place didn’t you?)
          • Specify the radio model and configuration eg J Series Access Point. For other radios it'll be J Series Remote or Bridge. If a Bridge, it may be a single or dual antenna type.
          • Select the eDiags (Ethernet) communication port. Enter the IP address of the radio you're directly connected to, and on which you have enabled the eDiags feature.
          • If desired you may change any of the Alarm limits. For example you may be using a 24 volt power supply, so the range might be 23 to 25 volts.
          • Click the Apply Changes To Database button, then click Add New to add more radios.
          • Change the radio type to Remote or Bridge as needed. Also ensure you leave the eDiags IP address the same for all radios. Do NOT enter each radio's own IP address. In all cases, leave it at the IP address of the radio that has eDiags configured, and to which your computer is directly connected.
          • When done adding radios, click Exit.
          Monitoring the diagnostics
          • Click the Group Poll button. (looks like three people standing in a small group) This will poll each radio in the system one after another. Any alarms show up at the bottom. Alarms can be acknowledged/cleared with buttons at the top. To change polling interval, go to the Settings menu, then Polling Setup.
          • Disable Group Polling by de-selecting the same button. Then click Individual Poll. Select a Remote radio to poll. then click Toggle to turn on polling. You'll get a nice bar graph of values. When done, toggle polling off and exit.
          • Go into the Tools menu then Statistical Performance. You'll see the second tab is the packet error test. Select a remote radio and start polling. It will run until you click Finish.
          • You can then click the Commissioning Report button to get a nice report you can print.
          • Go to the Data Logging menu and select View Trend – J and K Series. Select the desired radio. Drag the pointer at the bottom across to see parameters recorded at specific times and dates.
           
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