SLEEVE ANCHOR 8 X 40
10x50 sleeve anchor
SLEEVE ANCHOR 8 X 40
10x50 sleeve anchor

Thorsman Sleeve Anchor 10x50, Set of 100

Catalogue Number: 1501520
SLEEVE ANCHOR 8 X 40
10x50 sleeve anchor
SLEEVE ANCHOR 8 X 40
10x50 sleeve anchor
Colour:
Colour: Per UOM Std.
  • 1 PCE

Specifications

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Range of product
Thorsman
Product or component type
sleeve anchor
Mounting support
  • concrete
  • brick
    • Drilling diameter
      10 mm
      Threaded length
      50 mm
      Quantity per set
      set of 100
      Sale per indivisible quantity
      100
      Sustainable offer status
      Green Premium product
      REACh Regulation
      Free of Substances of Very High Concern above the threshold
      REACh free of SVHC
      Yes
      EU RoHS Directive
      Pro-active compliance (Product out of EU RoHS legal scope)
      Toxic heavy metal free
      Yes
      Mercury free
      Yes
      RoHS exemption information
      Yes
      China RoHS Regulation
       Pro-active China RoHS declaration (out of China RoHS legal scope)
      Environmental Disclosure
      ENVPEP111114EN
      Circularity Profile
      N/A

      Documents & downloads

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      • Specifications

      • Certificates (MSDS)

      • Declaration of Conformity

      Frequently Asked Questions

      hide show

      What is the part code for a pulse relay 16Amp 2P 240V ac coil voltage

      Use a 15520

      Is part number C2015/20 available in Red?

      Yes it is and the part number is C2015/20-RD.

      What are the Vijeo Citect V6.1 part numbers?

      Hardware Key:

      VJC109922 Vijeo Citect Box USB key
      VJC109912 Vijeo Citect Box Parallel key
      VJC109911 Additional Parallel key (For redundant servers or static licenses)
      VJC109921 Additional USB key (For redundant servers, static licenses)


      Promotional Offer:
      VJC109503 Vijeo Citect Loan key (USB only)
      VJC109501 Vijeo Citect Educational License Administration Fee
      VJC109500 Demonstration License


      Server Lite License:
      Lite licenses cannot connect to any third party software or client stations. Further it cannot be made redundant. Vijeo Citect Lite
      licenses can be upgraded to full Vijeo Citect licenses for the difference in price plus the reprogramming fee.
      VJC301127 Vijeo Citect Lite, 300 Points
      VJC301159 Vijeo Citect Lite, 600 Points
      VJC301150 Vijeo Citect Lite, 1200 Points


      Server License:
      For redundant systems simply purchase a quantity of 2, no other options are required.
      The programmed key (USB or parallel) needs to be purchased separately.
      VJC101110 Vijeo Citect, Full, 75 Points
      VJC101111 Vijeo Citect, Full, 150 Points
      VJC101112 Vijeo Citect, Full, 500 Points
      VJC101113 Vijeo Citect, Full, 1500 Points
      VJC101114 Vijeo Citect, Full, 5000 Points
      VJC101115 Vijeo Citect, Full, 15000 Points
      VJC101199 Vijeo Citect, Full, Unlimited Points


      Display License:
      Vijeo Citect Display Clients are recommended for operators. These clients are licensed by the number of points that are displayed and
      can use either a floating license (ie the licenses reside on the Server key) or a static license (separate key on the client).
      VJC102010 Vijeo Citect, Display Client, 75 Points
      VJC102011 Vijeo Citect, Display Client, 150 Points
      VJC102012 Vijeo Citect, Display Client, 500 Points
      VJC102013 Vijeo Citect, Display Client, 1500 Points
      VJC102014 Vijeo Citect, Display Client, 5000 Points
      VJC102015 Vijeo Citect, Display Client, 15000 Points
      VJC102099 Vijeo Citect, Display Client, Unlimited Points
      VJC102088 Vijeo Citect, Display Client Redundant license (floating license only)


      Web Display Client:
      Vijeo Citect Web Display Clients are available for users that need full Display but prefer the flexibility of access through Internet
      Explorer. These clients are licensed by the number of points that are displayed and must use floating licenses.
      VJC102210 Vijeo Citect, Web Display Client, 75 Points
      VJC102211 Vijeo Citect, Web Display Client, 150 Points
      VJC102212 Vijeo Citect, Web Display Client, 500 Points
      VJC102213 Vijeo Citect, Web Display Client, 1500 Points
      VJC102214 Vijeo Citect, Web Display Client, 5000 Points
      VJC102215 Vijeo Citect, Web Display Client, 15000 Points
      VJC102299 Vijeo Citect, Web Display Client, Unlimited Points
      VJC102288 Vijeo Citect, Web Display Client Redundant license (floating license only)



      Manager Client:
      Vijeo Citect Manager Clients are available for users that do not need to perform any control and a therefore usually used by Managers.
      These clients are licensed by the number of points that are displayed and can use either a floating license.
      VJC103010 Vijeo Citect, Manager Client, 75 Points
      VJC103011 Vijeo Citect, Manager Client, 150 Points
      VJC103012 Vijeo Citect, Manager Client, 500 Points
      VJC103013 Vijeo Citect, Manager Client, 1500 Points
      VJC103014 Vijeo Citect, Manager Client, 5000 Points
      VJC103015 Vijeo Citect, Manager Client, 15000 Points
      VJC103099 Vijeo Citect, Manager Client, Unlimited Points
      VJC103088 Vijeo Citect, Manager Client Redundant license (floating license only)


      Web Manager Client:
      Vijeo Citect Web Manager Clients are available for users that do not need to perform any control and a therefore usually used by
      Managers. These clients are licensed by the number of points that are displayed and must use floating licenses.
      VJC103210 Vijeo Citect, Web Manager Client, 75 Points
      VJC103211 Vijeo Citect, Web Manager Client, 150 Points
      VJC103212 Vijeo Citect, Web Manager Client, 500 Points
      VJC103213 Vijeo Citect, Web Manager Client, 1500 Points
      VJC103214 Vijeo Citect, Web Manager Client, 5000 Points
      VJC103215 Vijeo Citect, Web Manager Client, 15000 Points
      VJC103299 Vijeo Citect, Web Manager Client, Unlimited Points
      VJC103288 Vijeo Citect , Web Manager Client Redundant license


      Server Upgrade:
      These part numbers must be used if you are expanding the number of points on the server.
      VJC101110-11 Vijeo Citect, Upgrade 75-150 Points
      VJC101111-12 Vijeo Citect, Upgrade 150-500 Points
      VJC101112-13 Vijeo Citect, Upgrade 500-1500 Points
      VJC101113-14 Vijeo Citect, Upgrade 1500-5000 Points
      VJC101114-15 Vijeo Citect, Upgrade 5000-15000 Points
      VJC101115-99 Vijeo Citect, Upgrade 15000-Unlimited Points
      VJCL27-L59 Vijeo Citect, Upgrade Lite 300-600 Points
      VJCL59-L50 Vijeo Citect, Upgrade Lite 500 or 600-1200 Points
      VJCL27-F12 Vijeo Citect, Upgrade Lite 300-Full 500 Points
      VJCL59-F13 Vijeo Citect, Upgrade Lite 500 or 600-Full 1500 Points
      VJCL50-F13 Vijeo Citect, Upgrade Lite 1200-Full 1500 Points



      Display Client Upgrade:
      These part numbers must be used if you are expanding the number of points on the Server.
      VJC102010-11 Vijeo Citect, 75-150 Points Display
      VJC102011-12 Vijeo Citect, 150-500 Points Display
      VJC102012-13 Vijeo Citect, 500-1500 Points Display
      VJC102013-14 Vijeo Citect, 1500-5000 Points Display
      VJC102014-15 Vijeo Citect, 5000-15000 Points Display
      VJC102015-99 Vijeo Citect, 15000-Unlimited Points Display



      Manager Client Upgrade:
      These part numbers must be used if you are expanding the number of points on the
      Server that contains the hardware key (for floating licenses).
      VJC103010-11 Vijeo Citect, Manager Client upgrade 75-150 Points
      VJC103011-12 Vijeo Citect, Manager Client upgrade 150-500 Points
      VJC103012-13 Vijeo Citect, Manager Client upgrade 500-1500 Points
      VJC103013-14 Vijeo Citect, Manager Client upgrade 1500-5000 Points
      VJC103014-15 Vijeo Citect, Manager Client upgrade 5000-15000 Points
      VJC103015-99 Vijeo Citect, Manager Client upgrade 15000-Unlimited Points



      Web Display Client Upgrade:
      These part numbers must be used if you are expanding the number of points on the Server that contains the hardware key.
      VJC102210-11 Vijeo Citect, Web Display Client upgrade 75-150 Points
      VJC102211-12 Vijeo Citect, Web Display Client upgrade 150-500 Points
      VJC102212-13 Vijeo Citect, Web Display Client upgrade 500-1500 Points
      VJC102213-14 Vijeo Citect, Web Display Client upgrade 1500-5000 Points
      VJC102214-15 Vijeo Citect, Web Display Client upgrade 5000-15000 Points
      VJC102215-99 Vijeo Citect, Web Display Client upgrade 15000-Unlimited Points



      Web Manager Client Upgrade:
      These part numbers must be used if you are expanding the number of points on the Server that contains the hardware key.
      VJC103210-11 Vijeo Citect, Web Manager Client upgrade 150-500 Points
      VJC103211-12 Vijeo Citect, Web Manager Client upgrade 150-500 Points
      VJC103212-13 Vijeo Citect, Web Manager Client upgrade 500-1500 Points
      VJC103213-14 Vijeo Citect, Web Manager Client upgrade 1500-5000 Points
      VJC103214-15 Vijeo Citect, Web Manager Client upgrade 5000-15000 Points
      VJC103215-99 Vijeo Citect, Web Manager Client upgrade 15000-Unlimited Points



      Additional Drivers:
      The Vijeo Citect offer includes a very large number of drivers as standard. Because of intellectual property and associated rights, some
      have a special reference and must be ordered separately.
      VJC107221 Specialty Driver, IEC 60870-5-101
      VJC305140 Specialty Driver, PSDirect ETH
      VJC305142 Specialty Driver, PSDirect MPI
      VJC305143 Specialty Driver, DNPr
      VJC305144 Specialty Driver, Bailey
      VJC305145 Specialty Driver, Teleperm
      VJC305148 Specialty Driver, SEMAPI
      VJC305149 Specialty Driver, MOSCAD


      Key Reprogramming:
      VJC109400 Reprogramming Fee

      What is the part number for the PL50150 front cover for GPO?

      The part number is PL150CFCN.

       

      Does 25/1510 have two separate connection for each outlet?

      Yes this plate has a 15A and a 10A outlet and they are separately wired.
      For further information please follow link below
      https://www.clipsal.com/Trade/Products/ProductDetail?catno=25/1510

      What is the cover for a C2015/20?

      The cover for a C2015/20 is a C2015/20C.

      What is part number for double GPO 15&10amp?

      Part number 25/1510 with 15amp & 10amp sockets & switches.

      What are the part numbers needed to install a powerpoint on a PL50150 series duct?

      2 part numbers are required
      PL150CFCx (x depends on the color) and a PLPSK

      Does a joining kit come with the PL50150 skirting duct?

      Yes, each length of duct comes with a joining kit. 

      For further information please visit https://updates.clipsal.com/ClipsalOnline/Files/Brochures/CMS0005.pdf

      What is part number for Stainless Steel cover to suit C2015/20?

      The part number for Stainless Steel cover to suit is a C2015/20C.

      What length does the PL50150 come in?

      The length of the PL50150 is 2400mm.
      Some of the key features are:

      • Aluminum trunking body
      • Dimensions 50mm(W) X 150mm(H) X 2400mm(L)
      • 2 Divisions, Can be converted to 3 divisions with extra part (PL50IB)
      • Lid to suit is PL150CL (2 lengths of lid per length of duct)

      For further information please visit www.clipsal.com/Trade/Products/ProductDetail?catno=PL50150DO

      Symmetra PX 250/500: What happens when EPO is activated?

      Issue:
      Symmetra PX 250/500; What does the EPO (Emergency Power Off) trip
       
      Product line:
      Symmetra PX 250/500
       
      Environment:
      All serial numbers
       
      Cause:
      What occurs when the EPO on a Symmetra PX 250/500 button is engaged?
       
      Resolution:
      When the EPO is activated, UPS output breaker Q2 and the battery breakers are tripped. The Power Modules (inverter) and if in Static Bypass operation will the UPS turn off

      Symmetra PX 250/500 Battery to Power Module Ratio

      Issue:
      Symmetra PX 250/500 Battery to Power Module Ratio

      Product line:
      Symmetra PX 250/500

      Environment:
      All Product models, all serial numbers

      Cause:
      Required battery to power module ratio for a Symmetra PX 250/500

      Resolution:

      Ratio between numbers of battery shelves and power modules (PM)

      Maximum recommended discharge level on the batteries used for Symmetra PX 250/500 is 3CA, where CA means the current (Amps) by which the battery is charged or discharged divided by its Amp-hour (Ah) rating.  The 250kW runtime ratio is 10 PMs to 16 battery shelves resulting in a ratio of 1.6 battery shelf per 1 PM. Need to always round up the number of shelves

      Results if ratio is not maintained

      In some situations, the Power Modules will attempt to draw power from the batteries and if the ratio is not observed, you will potentially clear fuses in the battery modules and (less likely, but it happened before) burn traces on the battery backplane boards due to the DC inrush current.

       

       

      Video: How do I Change Language & Regional settings on my Symmetra PX 250-500 UPS?

      Issue:
      How to Change Language, date format & temperature unit settings on the APC Symmetra™ PX 250/500 UPS.
       
      Product line:
      Symmetra PX 250-500
       
      Environment:
      All Product models, all serial numbers
       
      Cause:
      The display may be accidentally changed to an unwanted language.

      Resolution:

       

      Begin at the home screen of the UPS.  



      Press the wrench key at the lower left of the screen.
      Select Language settings



      The following screen will have the available list of languages. Select you desired language.



      Press the Finish to lock in change.

      How do I configure network settings on my Symmetra PX 250/500 UPS?

      Issue:
      Video: How to Configure network settings

      Product line:
      Symmetra PX 250-500

      Environment:
      All Product models, all serial numbers

      Cause:
      How do I Configure network settings  on my Symmetra PX 250-500 UPS

      Resolution:
      Begin at the home screen of the UPS
      Press the wrench key at the lower left of the screen
      Select Configuration then User configuration
      Enter the user password (apc by default)
      Select NMC settings
      Select Configure NMC Settings on the card you would like to configure.
      Ensure the ‘UPS configuration access’ is set to read or read/write for the card
      Make desired changes and Select Apply to save changes.

      See the following video tutorial:

      Video: How do I adjust Display settings on my Symmetra PX 250/500 UPS

      Issue:
      How to adjust Display settings            

      Product line:
      Symmetra PX 250/500

      Environment:
      All Product models, all serial numbers
       
      Resolution:



      How to adjust your display brightness, timeout, other display settings, or calibrate the touch screen, on your Symmetra PX 250-500 kVA UPS.
       
      Begin at the home screen of the UPS.  



      Press the wrench key at the lower left of the screen.
       
      Select Configuration then User Configuration



      Enter the User password (apc by default)



      Select 'Display Settings'

      What is the VA rating of a 9001KM transformer light module?

      Issue:
      What is the VA rating of a 9001KM transformer light module?

      Product Line:
      Harmony Pushbuttons

      Environment:
      All Products

      Cause:
      Product Features

      Resolution:
      9001 KM2 110-120 volt 25-30 hertz      2.2 VA
      9001 KM1 110-120 volt 50-60 hertz      2.4 VA
      9001 KM3 208-220 volt 50-60 hertz      2.5 VA
      9001 KM4 220-240 volt 25-30 hertz      2.2 VA
      9001 KM7 220-240 volt 50-60 hertz      2.0 VA
      9001 KM8 277 volt 50-60 hertz             2.4 VA
      9001 KM5 380-480 volt 50-60 hertz      2.8 VA
      9001 KM6 550-600 volt 50-60 hertz      2.5 VA

      What is the Internal Protection Bend for PL50150 Ducting?

      The part number for the Internal Proctection Bend is: PL150CIPAC6,

      This bend is designed to provide a smooth transition for cables around 90 degree bends in installations.
      some of the key features of this product are
      • For data cabling and skirting duct
      • For PL35150, PL40150, PL50150
      For further information on this product, please visit https://www.clipsal.com/Trade/Products/ProductDetail?CatNo=PL150CIPAC6

      User-added image
       

      Changing Symmetra PX 250/500 System Time from NMC – Configuring NTP server

      Issue:
      Changing Symmetra PX 250/500 System Time from NMC – Configuring NTP server

      Product line:
      Symmetra PX 250/500

      Environment:
      All Product models, all serial numbers

      Cause:
      Time not updating on UPS when changed on NMC

      Resolution:
      Making changes on the NMC web interface will also make changes on the ups, but the NMC must first be configured for Read/Write in the user configuration settings on the UPS.  Once this is configured making changes on the NMC will update the display on UPS.

      When changing NMC configuration to update Time using NTP, you need to pay attention to the update Interval.  It can be set from 1 to 8760 hours(1 year).  Make sure this is configured as needed.  If time is not immediately updating, click the UPDATE Now box and click apply.  You may need to refresh screen on UPS a couple times to see the change.


       

      How do I change User Password settings on Symmetra PX 250/500

      Issue:
      How to edit User Password settings via system display

      Product line:
      Symmetra PX 250-500

      Environment:
      All Product models, all serial numbers

      Cause:
      How do I change User Password settings on Symmetra PX 250-500

      Resolution:
      Begin at the home screen of the UPS



      Press the wrench key at the lower left of the screen
      Select Configuration, then select User configuration



      Enter the User password (apc by default)



      Select Password settings
      Change the password and select apply



      The following video demonstrates how the manage user password settings on the Symmetra PX 250/500 Data Center 3 Phase UPS.

      Video: How to Start your Symmetra PX 250/500 UPS

      Issue:
      How to Start your Symmetra PX 250/500 UPS
       
      Product line:
      Symmetra PX 250/500
       
      Environment:
      All Product models, all serial numbers

      Resolution:
      Begin by applying power to the UPS by Closing the Q1 Breaker (Located in System I/O Cabinet)



      Once the display is completely powered up and the Home screen is displayed, press the wrench icon in the lower left of the screen



      Then select the operation button
      Select System Startup



      Follow the on screen prompts for starting up the UPS.  As each option is performed it will highlight the next step.


      Some options are automated and will be done for you.

      The following video demonstrates this procedure:
       

      What is the length of a PL50150DN Skirting duct ?

      It is 2.4 meters long

      for more information on this product range please visit the Clipsal web site on the link provided
      https://www.clipsal.com/Trade/search-results?q=talplus

      Video: How to Shutdown your Symmetra PX 250-500 UPS

      Issue:
      Shutting down the Symmetra PX 250-500 UPS and transitioning critical load to maintenance bypass
       
      Product line:
      Symmetra PX 250-500
       
      Environment:
      All Product models, all serial numbers
       
      Cause:
      Shutdown Support 

      Resolution:
      Begin at the home screen of the UPS.
      Select the wrench key at the lower left of the screen.
      Select the 'Operation' button
      Select 'System Shutdown'
       
      Follow the step by step outline for shutting down the UPS. After each step is completed the option will be grayed out. Some steps will automatically be completed for you.

      The following video demonstrates this procedure:
       

      Do Clipsal make a 3 pin, 20 amp, switched outlet with flat pins?

      Yes, 20A 3 flat pin switched outlets are available in a few variants , most commonly the 2015/20, C2015/20 and 56C320F.

      For further information please visit:
      https://www.clipsal.com/Trade/Products/ProductDetail?catno=2015/20
      https://www.clipsal.com/Trade/Products/ProductDetail?catno=C2015/20
      https://www.clipsal.com/Trade/Products/ProductDetail?catno=56C320F

       

      Video: Manually Operating the APC Symmetra™ PX 250/500 UPS Battery Breaker

      Issue:
      How to Manually operate the Battery Breaker on a Symmetra 250-500kW UPS
       
      Product line:
      Symmetra PX 250-500
       
      Environment:
      All Product models, all serial numbers
       
      Cause:
      In the event the battery breaker does not automatically close during the startup of the ups you may need to manually close it.

      Resolution: 
      When the Breaker is Off (open) the indicator on the right will be green.
      Push the lever on the left down and ‘Pump’ it until the indicator turns ‘Yellow’ Indicating Charged.
      Once Charged, press the green button to turn the breaker on. The indicator will turn Red indicating the breaker is on.
       
      To turn off, just press the off button.

      The following video demonstrates this procedure:

      What is the accuracy of the Premium PLC CPU real time clock.

      Real time clock accuracy:

      Accuracy of the real time clock is one second (%SW50) +/- 200ms.

      Resolution of the real time clock is one second (%SW50) +/- 200ms,because 200ms is the refresh rate of the RTC.
       
      Accuracy error:
       
      The accuracy error of the quartz oscillator is:
       
      1. At 0 and 70°C : -101/20 ppm, error in second/day is -8.7/1.7, in minute/year is -53/11.
       
      2. At 25°C: -20/20 ppm, error in second/day is -1.7/1.7, in minute/year is -11/11.

      What is the difference between the 9001K20 and the 9001K21?

      Issue:
      What single potentiometer operator with single pot should be used with 10 ohms?

      Product Line:
      Harmony Push Buttons

      Environment:
      All products

      Cause:
      Product Features

      Resolution:
      The 9001 K20 is the operator only without the single pot. The 9001 K21 is the operator with the single pot.

      What is the ``solid red`` only knob that can be used on the 9001KR9R or 9001SKR9R push-pull operator?

      Issue:
      Is there a part number for a solid red knob used on our push pull operators?

      Product Line:
      Harmony Push Button

      Environment:
      Harmony 30mm

      Resolution:
      The 9001R20 (1-3/8`` red mushroom) or the 9001R21 (2-1/4`` red mushroom) can be used for ``solid red`` buttons only.
      When used on 9001KR9R or 9001SRK9R operators, 9001R20 and 9001R21 mushroom knobs must be used in conjunction with adapter ring 9001K54 which is available for the purpose at no charge.``)

      What does the Y mean at the end of the ATS48 part number?

      Issue:
      What does the Y mean at the end of the ATS48 part number?

      Product Line:
      All ATS48 Soft Starts

      Environment:
      Altistart 48

      Cause:
      N/A

      Resolution:
      ATS48 has a control supply and a power supply.

      On  the Y range, you have a control supply that is 110-220 and the power supply is 208-690V. Y range is dedicated for the US market, with NEC standard soft starter that must be protected against the current unbalance.  Y range has three current sensors,. There are only 2 on the Q range (one more OLF on the Y range).

      On Q range, the control supply is 220-415V and the power supply is 230-415V.
       

      What is the Rubber Boots Part Number for the 9001K Joysticks?

      Issue:
      Rubber boots sold separately for the 9001K joysticks

      Product Line:
      Harmony Pushbuttons

      Environment:
      All Products

      Resolution:
      The part number for the rubber boot for the 9001K joysticks is 6512243201.

      What is the outside diameter and depth of the 9001K68 / 9001K685 mushroom button guards?

      Issue:
      What is the outside diameter and depth of the 9001K68 / 9001K685 mushroom button guards?

      Product Line:
      Harmony Pushbuttons

      Environment:
      All Products

      Cause:
      Product Features

      Resolution:
      Outside diameter: 2.75`` (70 mm)
      Depth: 1.14`` (29 mm)


      CTA-ID : 2023559

      What is the parts breakdown of a 9001K2L35LRR?

      Issue:
      What is the parts breakdown of a 9001K2L35LRR?

      Product Line:
      9001K and 9001SK Push Buttons

      Environment:
      Push Buttons and Operator Interface

      Resolution:
      9001K2L, 9001KM35LR, and a 9001R7.
       

      What is the part number for a guard for a 9001KR9R?

      Issue:
      What is the part number for a guard for a 9001KR9R, 9001KR8R, 9001SKR9R or 9001SKR8R?

      Product Line:
      Harmony Pushbuttons

      Environment:
      All Products

      Cause:
      Product selection

      Resolution:
      There are 2 versions.  9001K56YM is a yellow guard, 9001K56RM is a red guard.  These guards have finger cutouts for use with push pull operators.


      CTA-ID : 2060783

      Can I monitor and control APC's rack mount PDUs serially with a Netbotz version 2 or version 3 appliance and rPDU 3.x firmware?

      Issue:

      Can I monitor and control APC's rack mount PDUs serially with a Netbotz version 2 or version 3 appliance and rPDU 3.x firmware?

      Product Line:

      NetBotz

      Environment:

      NetBotz version 2 and 3
      APC rack PDUs

      Cause:

      The NetBotz version-2 420 and 500 units with a PSM key as well as the NetBotz version-3 rack mount 450 and 550/570 as well as the wall mount 455 can serially connect to the AP79xx series of rack mount PDUs. Connecting the NBAC0226 USB to serial cable to the bot and connecting the 940-0144 cable from the NBAC0226 to the RJ9 serial port of the PDU will allow control of the outlets of the AP79xx.

      Currently, version 3x firmware on the rPDU will result in a communications error. In the Advanced View application log, we see an event similar to the following:
      Jan 3 11:01:30 netbotz029184 kern.debug nbSerialPortMgr: send_AP7900_refresh_request: Waiting for prompt (nbAP7900Enc_0)

      Resolution:

      APC customers must use rPDU 274 firmware on the PDU for this procedure.Only those PDUs supporting that version of software should be connected.

      Additional info:
      There is a limit to how many rPDU's can be managed by each model appliance:

      NetBotz 420 supports up to 4 rPDU's.
      NetBotz 500 supports up to 16 rPDU's.
      NetBotz 450, 455, and 550 support up to 12 rPDU's.
       

      What is the part number for a replacement 9001 KS selector switch E key?

      Issue:
      What is the part number for a replacement 9001 KS selector switch E key?

      Product Line:
      Harmony Pushbuttons

      Environment:
      All Products

      Cause:
      Product selection

      Resolution:
      All standard replacement keys follow the same numbering system, 29411-01XX0 where the XX is replaced by the E key number. For an E11 key replace the XX with 11 for 29411-01110. For an E12 key replace the XX with 12 for 29411-01120.
      For the master keyed range, E36 through E60, use the same system with the base part number 29411-51XX0. So an E36 key is a 29411-51360. Master key, E99, is part number 29411-51990.
       

      What is the catalog number for a 9001Type K Pilot Light for 277 volts?

      Issue:
      What is the catalog number for a 9001Type K Pilot Light for 277 volts?

      Product Line:
      Harmony Push Buttons

      Environment:
      Harmony 30mm

      Cause:
      Product Selection

      Resolution:
      The catalog number is 9001KP8 which has a 277 volt AC transformer pilot light, however the colored lens is not supplied with this.
      You can get a plastic fresnel lens (A31 is amber, blue - L31, clear - C31, green - G31, red - R31, white - W31 or Yellow Y31),
      Plastic domed lens (A9 is amber, blue- L9, clear - C9, green - G9, red - R9, white - W9 or yellow - Y9),
      or glass lens (A6 is amber, blue - L6, clear - C6, green - G6, red - R6, white - W6 or yellow - Y6) by inserting the correct suffix.


      CTA-ID : 2035975

      What values should be set for the potential transformer (PT) primary and secondary values in a CM4000 when connecting the voltage inputs of meters directly to the bus (with fuses)?

      Issue
      A user may want to know the PT primary and secondary values for a CM4000 upon initial setup

      Product Line
      CM4000

      Environment
      Setup

      Cause
      The meter may be set to "No PT" or the PT ratio may be used. 

      Resolution
      When setting the PT ratio, one may select "No PT" for the PT Primary Scale - there is no requirement to set the PT ratio if "NO PT" is chosen.

      The PT Primary and PT Secondary inputs are still available, but they are not used when "No PT" is selected for the PT Pri Scale.
      A user would set the PT ratio to "No PT" when the system voltage used by the load to be metered is the same as the system voltage connected directly to the meter (i.e. direct connect with no potential transformers used).

      The PT ratio needs to be set only when the load is using a different voltage from the meter voltage inputs (i.e. potential transformers are being utilized). Potential transformers are used when the voltage of the electrical system is higher than the rated specifications of the meter voltage inputs. The PT primary and secondary ratio on the meter should match that of the potential transformers in the field.

      Example 1: When metering a 1.2 kV system with a set of PT's that contain a ratio of 1200:120, the PT Primary of the meter should be set to 1200 and the PT Secondary of the meter should be set to 120.
      (Potential transformers are used in this scenario because 1.2 kV exceeds the acceptable voltage input threshold the CM4000 can withstand (1–690 L-L, 400 L-N)

      Example 2: When metering a a 480V L-L system, no PT's are being used. The system voltage is directly connected to the metering inputs. In this scenario, you would set the PT Pri Scale of the meter to "No PT".

      Note: If the meter receives voltage that is the same as the voltage used by the load and "No PT" is NOT selected, then a PT ratio of 1:1 would need to be used and is still acceptable. (i.e.This result can be achieved by setting the PT Ratio to 120:120 or 480:480)

      Video: How do I adjust Battery Test settings ​on my Symmetra PX 250-500 UPS

      Issue:
      How to adjust Battery Test settings

      Product line:
      Symmetra PX 250/500

      Environment:
      All Product models, all serial numbers

      Cause:
      Business needs may require on-demand self test initiation, or adjustment to self-test scheduling.

      Resolution:



      The battery self-test is used to periodically and automatically test the health of the battery modules in your UPS system. It is an important tool to detect failing batteries and to ensure they receive proper attention.  Battery self-test can be run with a frequency of every week to once a year (typical settings are bi-weekly or monthly).  Your site conditions and UPS load are typical considerations when choosing your battery self-test interval.
       
      The runtime calibration is a manually initiated procedure that helps report the reduced runtime available as batteries age.  This test is not run automatically, as each test is a significant drain on the batteries.  Besides site condition and UPS load, battery age is also an important factor in deciding if and when to run a runtime calibration. At most this test should be run once a year.
       
      Begin at the home screen of the UPS.  


      Press the wrench key at the lower left of the screen.
       
      Press the ‘Configuration’ button. 



      Press the ‘User Configuration’ button.
       
      Enter the user password (apc by default)



      Press ‘Battery Test Settings’



      Your battery charge must be at least 50% for a battery self test, 100% for a runtime calibration.  When finished reading, hit the back arrow at the top left of the screen



      Tap Start to begin the battery runtime calibration or self test. You can tap Cancel to stop the calibration. The status of the runtime calibration is shown under Runtime calibration status
       

      Network Management Card Compatibility with the Symmetra PX 250/500kVA UPS

      Issue:

      Network Management Card Compatibility with the Symmetra PX 250/500kVA UPS
       

      Product Line:
      • Facility & Data Center 3 Phase UPS
        • Symmetra PX 250/500
       
      • UPS Network Management Card 2
        • AP9635/35CH

      Environment:
      • All installation scenarios

      Cause:

      The AP9635/AP9635CH Network Management Card 2 (NMC2) is restricted for use with the Symmetra PX 250/500 UPS and other select UPS models. Additionally, before upgrading the firmware for the Management Card when installed in a, you must make sure that the firmware upgrade is compatible with the firmware level that is running on the UPS system (its MIM, PM, etc) . For example, as described in the chart below, a Management Card running v5.0.0 firmware cannot support a UPS with system firmware 4.1.x.x unless the Management Card is upgraded to the SYPX APP v5.0.1 firmware. To obtain the firmware upgrade files for the Management Card, you must contact Technical Support.


      Alternatively, the UPS System firmware can be updated to support a Management Card with newer firmware.

      Note: The UPS system firmware upgrade can only be performed by a Field Service Engineer.


      Resolution:

      Review the chart below to make sure the Management Card is running firmware that is compatible with the UPS. To view the UPS System firmware and NMC APP firmware versions from the UPS touchscreen display, press the Firmware Overview button in the System Information menu. The APP firmware version of the Management Card is also displayed in its Web interface, under the Administration->General->About menu.

       

      Compatible Symmetra PX 250/500 UPS and Network Management Card firmware releases
       

      UPS Release

      Network Management Card Firmware APP/Version

       3.x.2

      SYPX/5.0.0

      4.0.4

      SYPX/5.0.1 

      4.11.5 

      SYPX/5.0.2 or 5.1.0 

      4.21.6

      SYPX/5.1.2 or 5.1.3

      4.24.8

      SYPX/5.1.5

      4.25.9 SYPX/5.1.6
      4.27.10 SYPX/5.1.6 or 6.0.8
      4.29.11 SYPX/5.1.6 or 6.0.8
      4.36.12 SYPX/6.4.6
      4.37.12 SYPX/6.5.0

       

      Material Safety Data Sheets (MSDS) for Symmetra PX2 and PX 250-500kw UPS

      Issue:
      MSDS information for various battery manufacturers utilized in Symmetra PX2 and PX 250/500 UPS systems

      Product:
      Symmetra PX2, Symmetra 250-500

      Environment:
      All models/ All serial numbers


      Resolution:
      The rules regarding MSDSs changed in 2016 and it’s no longer sufficient just to post a link to the battery MSDS that we use.  When the rules changed, we began authoring Safety Data Sheets (new name for MSDSs) that would meet the new regulations.  These newly authored Safety Data Sheets (SDS) are located at the following web page.  

      https://www.apc.com/us/en/who-we-are/sustainability/battery-safety/battery-compliance.jsp

      You’ll note changes –
      Safety Data Sheets are region specific.  There is a NAM format and an EU format.  

      The intent is to direct all customers to this location when they have SDS or MSDS questions.

       

      Symmetra PX 250/500; AP9635; Flood of RTC Time adjusted values in the logs

      Issue:
      Flood of RTC Time adjusted values in the logs
       
      Product line:
      Symmetra PX 250/500 with AP9635
       
      Environment:
      All Product models, all serial numbers
       
      Cause:
      When 2 Network Management Card (NMC) are installed in the UPS and set to NTP (Network Time Protocol), they will fight for control of the time to the display and continually send info alerts on RTC Time Adjusted.  In the chart below you will notice in column 5 there are two different numbers 2 & 4, which would indicate that there is 2 NMC in the UPS one in position #2 and the other in position #4.  This is the indicators that 2 NMC are fighting to provide time through NTP
       
      46934 Info IM internal memory for storing configuration settings is OK IO enclosure level 3 pos E    02-26-2015 17:12:53 006
      46933 Info RTC Time adjusted value Parallel UPS 1  2   02-26-2015 17:12:53 000
      46932 Info RTC Time old value   2   02-28-2015 17:12:57 446
      46931 Info IM internal memory for storing configuration settings is OK IO enclosure level 3 pos E    02-28-2015 17:12:49 006
      46930 Info RTC Time adjusted value Parallel UPS 1  4   02-28-2015 17:12:49 000
      46929 Info RTC Time old value   4   02-26-2015 17:12:44 548
       
      Resolution:
      Set only one of the NMC to NTP
       

       

      Wiring of RS485 Communications Networks

      Issue
      This document attempts to explain correct methods of wiring RS485 communication networks in industrial environments based on various application notes and technical articles.

      Environment
       
      RS485 Serial Modbus Communications

      Resolution
       
      1. RS-485 (EIA/TIA-485) Differential Data Transmission System Basics
       
      The RS-485 standard was developed jointly by two trade associations: the Electronic Industries Association (EIA) and the Telecommunications Industry Association (TIA). The original prefix "RS" stands for Recommended Standard and has been officially replaced with "EIA/TIA" to help identify the origin of its standards.
       

       

        RS-485 Standard Specifications
      Mode of operation
      Differential
      Allowed no. of Tx and Rx
      32 Tx 32 Rx
      Maximum cable length
      4000ft length
      Maximum data rate
      10Mbps
      Minimum driver output range
      ±1.5V
      Maximum driver output range
      ±5V
      Minimum drive capability
      ±55mA
      Maximum driver short-circuit current
      250mA
      Tx load impedance
      54
      Rx input sensitivity
      ±200mV
      Maximum Rx input resistance
      12k
      Rx input voltage range
      -7V to +12V
      Rx logic high
      >200mV
      Rx logic low
      <200mV
      Max common mode voltage
      -7V to +12V

       
      Full duplex implementation requires 4 wires. This may be necessary for some applications involving legacy devices. In half-duplex implementation 2 wires are used this is the recommended configuration for most Schneider Electric PMC devices.
        •  
      All products manufactured by Schneider Electric PMC support half-duplex, 2 wire configuration. The 4 wire interface is usually implemented in order to avoid creating a T (tee) or star connections or to support full duplex connections.
       
      A twisted pair type of cable should be used in order to reduce radiated emissions and improve immunity of the communications system to any external electromagnetic interference.
       
      The National Electrical Code and all applicable local regulations must be followed when installing the communications wiring.
       
      Cable examples:
        • -Belden 9841 or Alpha 6412 or equivalent cable may be used for applications under 300V that are indoors or outdoors in conduit above grade.
                 
        • -Belden 3074F or equivalent cable may be used for applications greater than 300V which are indoors or outdoors in conduit above grade.
       
      In all devices the RS485 ports are opto-isolated from the internal device electronics. All devices with RS485 port have a shield terminal, which may be connected to the chassis ground (e.g. on 7X50, 880, 8600) or to the isolated reference of the RS485 port (i.e. no connection to the chassis ground as in 6200, 6300, 6100)
        •  
        •  
      2. Network Configuration
       
      2.1 Topology
      Several types of network topologies are possible, but the daisy-chain bus configuration is the most efficient. Typically, one of the units is the master controlling the network traffic and prevents multiple drivers from being active at the same time (bus contention). A shielded twisted pair cable is the physical medium. The cable impedance should be within 100-120? range. In the Backbone with Studs technology, no studs should be left unconnected at the device end. Otherwise, such a stud will act as an antenna and introduce a significant amount of noise on the RS485 bus, to such a point that comms may become impossible. This is actually a fairly common source of problems.
       

       
       
      The longer the cable, the lower the data rate:
       
       
       
       
      2.2 Termination
      Termination resistors that match the cable's characteristic impedance are essential for minimizing reflections and consequently communication error rates and electromagnetic emissions. For common RS-485 cables (a twisted pair of 24AWG wires), this means a 100-120 resistor at both ends . Termination resistors should be used especially with long cable length to ensure data integrity. Note that, on very long cable length, adding termination resistors can sometime cause an additional drop of voltage that will cause a loss of communication on the devices that are furthest from the master. In this case, adding a repeater or removing some termination resistors can restore comms.
      2.3 Fails-Safe Biasing
       
      Open bus condition:
       
        • When a node is disconnected from the bus, the state of the bus, as seen by the  receiver, is undetermined and may result in random output from the receiver.  A weak failsafe biasing is recommended to ensure that the receiver does not enter undetermined state under open bus conditions.
           
      Idle bus condition:
       
        • When no drivers are active on a bus with termination resistors, those resistors will decrease the differential bus voltage to zero, which according to the RS485 standard, is an undefined bus condition. Biasing resistors should be used in order to generate a valid bus logic state under idle-bus conditions. Biasing resistors are only needed at one node (usually the master), hence configuration switches must be used if the biasing resistors are incorporated into every node. Only one device on the bus should be providing the biasing. The biasing resistors may be external or internal to the device. Some products e.g.8800, 7X50 have internal resistors which may be connected with internal switches to provide biasing of the bus.  The Com 32 and Com 128 have permanently connected biasing resistors.
           
      2.4 Unit Load (U.L.)
       
        • A one RS485 transceiver represent a load of 1U.L. The RS485 standard specifies the bus loading as 32 U.L.

       
      2.5 Shielding and Grounding
       
      The RS485 interface standard does not specify a ground wire, but such wire is needed to provide a return path for common mode currents and consequently reduce emissions. It may be possible to operate the RS485 loop without a ground wire, but such systems may radiate high levels of EMI.
                 
      A shield limits coupling of external interference and noise onto the bus. Generally the shield should be connected to the chassis ground (installation ground) at one end of the cable. In case of ground potential differences between nodes (common in industrial locations) this arrangement prevents the flow of DC ground loop currents in the shield. Ground loop currents flowing in the shield will induce noise in the communications cable. A capacitor or an RC network may be used between the other end and ground.
       

       
      The RS485 nodes can tolerate from -7V to +12V  of common mode voltage. When this voltage is exceeded the nodes are no longer guaranteed to function and may even be damaged.
      Due to significant differences in ground potentials that may and will be present between nodes in industrial locations, ground should not be used as a reference. In installations where ground is used as return path 100-120 resistors may be used to limit the ground currents flowing due to ground potential differences between devices. 
      The figure below illustrates the grounding concepts.
       
       


      Connection Example: 6300 meter, terminated daisy chain bus.
       
      The shield terminal is not connected to chassis ground of the meter. Installer must ensure low impedance connection to the system ground at one end of the cable. The 4 wire port on the 6300 is intended to help the installer avoid making T (or stub) connections.  Note the use of termination resistors RT.
       

      text text text text
      text text text
      text text
      text text text
       
        •  
           
           
           
       
       
       
       
       
       
       
       
       
       
       
       

       


       


      Example: third party devices:                       
       
       


      Examples of improper networks Do NOT do this:
       
      Unterminated cable:

      Incorrect location of termination resistor:

       
      Multiple cables in a star configuration

       
      Backbone cable with long stubs:


      Please find a PDF copy of this document here:

      16798.pdf

      Batteries; Is it OK to replace the internal batteries or use refurbished modular battery modules?

       
      Issue:
      Is it OK to replace the internal batteries or use refurbished modular battery modules?
       

      Product line:
      Symmetra PX1 20 - 80 kva, Symmetra PX2 100 kva, Symmetra PX 250-500 kva, SUVT, G3500, AIS3000, Galaxy VM
       

      Environment:
      All models, all serial numbers
       

      Cause:
      The question is often asked, is it OK to replace the individual batteries inside the battery modules/units or use refurbished battery modules in my UPS?
       

      Resolution:
      The answer is: No, we strongly discourage this practice, due to the following reasons. 
       
      -  New Battery Modules are factory assembled using new batteries, wires, terminals and Battery Management PCB.  Once assembled, the batteries are voltage and load tested to validate all batteries, connections, and communication.
       
      -  The connectors in these battery modules are designed for one time use only.  Disconnecting and reconnecting them damages the locking mechanism and can loosen the terminal causing loose, overheated connections, or short circuits. 
       
      -  There is a Battery Management PCB in each module that is factory set based on the manufacturer and model of battery.  This information is used by the UPS to identify the type of battery, measure voltage, current, and temperature.  It uses the information to adjust the charging level, calculate run time, or fault a defective battery.  This PCB is not reprogrammable.
       
      -  Reconditioned battery modules may not communicate with the UPS.  This could impair system operation causing fault alarms in the UPS, or a load drop due to DC Voltage Collapse.
       
      -  Schneider does not provide support for third party / refurbished batteries.  If we dispatch to troubleshoot faults that occur because of refurbished batteries, the visit would be billable regardless of contract or warranty status on the UPS or Battery frame.
       
      -  Unauthorized modification of a component assembly voids the system UL/IEC/CE rating / listings. As such in the USA, it could also be a OSHA violation in case of injury. 
       
      While cheaper in the short term, they can cause costly issues later.
       


       

      Where can I get support for APC and MGE Products?

      For support on APC and MGE products please visit:  https://www.apc.com/support/

      AC Power
      Additional Management Cards and Options
      Air Cooled Chillers
      Air Distribution Accessories
      Airflow Management
      AIS 3000
      AIS 5000
      AIS Accessories
      AIS Battery Systems
      APC CS
      APC Enterprise Manager
      APC ES
      APC RS
      Application Shutdown Utilities
      Assessment Services
      Auto and Air Inverters
      AV Accessories
      AV Power Conditioners & Battery Backups
      AV Power Filters
      AV Pro Interconnects
      AV Surge Protectors
      Backpacks and Messenger Bags
      Back-UPS
      Back-UPS Accessories
      Back-UPS BI
      Back-UPS CS
      Back-UPS ES
      Back-UPS HI
      Back-UPS HT
      Back-UPS LS
      Back-UPS Office
      Back-UPS Pro
      Back-UPS RS
      Back-UPS XS
      Basic Rack PDU
      Battery Management
      Battery Replacement Services
      Biometric Security
      Bulk Cable
      Cabinet Power Distribution
      Cable Management
      Charge-UPS EX
      Commercial/Industrial Surge Suppression
      Condensers
      Configurable Power Accessories
      Configurable Power Distribution
      Console Port Servers
      CyberFort
      Data Center Facility Cooling - Andover Continuum or TAC Vista
      Data Center Facility Power - PowerLogic ION Enterprise
      Data Center Software Integration Kits
      Data Center University
      Data Distribution Cable
      DC Battery
      DC Components
      DC Distribution Components
      DC600
      Desktop KVM
      Desktop Notebook Stands
      EcoBreeze Air Economizers
      Environmental Management System
      Environmental Monitoring Unit
      Ethernet Switches
      Extended Warranties
      Fiber Optics
      Firmware Upgrades
      FLM Series
      Fluid Coolers
      FRP/Ferroresonant Power Supply
      Game Console Surge Protection
      Gender Changers
      Global Deployment
      Hardwire Surge Suppression Accessories
      High-Density Cooling Enclosures
      IDE Cables
      IEEE1394
      Industrial
      InfraStruxure for Large Data Centers
      InfraStruxure for Medium Data Centers
      InfraStruxure for Server Rooms
      InfraStruxure for Small Data Centers
      InfraStruxure for Wiring Closets
      InfraStruxure Manager
      InfraStruxure Type A
      InRoom Direct Expansion
      InRow Chilled Water
      InRow Direct Expansion
      InRow Pumped Refrigerant
      Installation Services
      Interface Cables
      International Plug Adapters
      Keyboard
      KVM Switches
      Laptop Power Adapters
      Line-R
      Magnum VS
      Magnum XS
      Magnum XS Rectifier
      Maintenance Bypass Panels
      Management Platform Integration
      Matrix Battery Systems
      Matrix-UPS
      Matrix-UPS Accessories
      Metered Rack PDU
      Metered-by-Outlet Rack PDU
      MGE Accessories
      MGE Alpes
      MGE Battery Systems
      MGE Comet
      MGE EPS
      MGE EPS 6000
      MGE EPS 7000
      MGE EPS 8000
      MGE Galaxy
      MGE Galaxy 300
      MGE Galaxy 3000
      MGE Galaxy 3500
      MGE Galaxy 4000
      MGE Galaxy 5000
      MGE Galaxy 5500
      MGE Galaxy 6000
      MGE Galaxy 7000
      MGE Galaxy 9000
      MGE Galaxy PW
      MGE Legacy
      MGE Service Bypass
      MGE Sinewave
      MGE Static Transfer Switches
      MGE UPS 4000
      Microsol Estabilizadores
      Microsol Modules Isoladores
      Mobile Notebook Stands
      Modular Components
      Modular Power Accessories
      Modular Power Distribution
      Monitor
      Mounting Hardware
      Mouse
      MRC1800
      MRE2400
      Multimedia
      MWF1700
      NetBotz 200
      NetBotz 300
      NetBotz 400
      NetBotz 500
      NetBotz Access Control
      NetBotz Accessories and Cables
      NetBotz Central
      NetBotz Rack Access
      NetBotz Sensors
      NetShelter CX
      NetShelter EP Enclosures
      NetShelter ES Enclosures
      NetShelter Open Frame Rack Accessories
      NetShelter SX
      NetShelter VL
      NetShelter VS Enclosures
      NetShelter VX Enclosures
      Network Integration Services
      Network Patch Cables
      NetworkAIR Accessories
      NetworkAIR AFX
      NetworkAIR CM
      NetworkAIR CW
      NetworkAIR FM
      NetworkAIR IR
      NetworkAIR TC
      Notebook Security
      On Site Service
      Open Frame Racks
      Operations Capacity
      Operations Change
      Operations Energy Cost
      Operations Energy Efficiency
      Operations Insight
      Operations Mobile
      Operations VIZOR
      Outdoor Enclosures
      Panelmount Environmental Monitoring
      Parallel
      Patch Panels
      PC1200
      Planning Tools and Publications
      Portable Cooling
      Power Cords
      Power Distribution Units
      Power Generation Systems
      Power Ready Notebook Cases
      PowerChute Business Edition
      PowerChute Inventory Manager
      PowerChute Network Shutdown
      PowerChute Personal Edition
      PowerChute plus
      PowerManager
      PowerShield
      Preventive Maintenance
      Project Management Services
      ProtectNet
      Rack Air Distribution
      Rack Components
      Rack LCD Consoles
      Rack PDU Accessories
      Rack-mount Transfer Switches
      Refrigerant Distribution
      Remote Monitoring Services
      Replacement Batteries
      Replacement Notebook Batteries
      Residential Hardwire Surge Suppression
      Retail
      Retractable Cables
      Room Air Distribution
      Room Cooling Accessories
      Router Cables
      Row Cooling Accessories
      SCSI
      Security Cameras
      Sensors
      Serial
      Service Bypass Panel
      Service Plans
      Silcon
      Silcon Accessories
      Silcon Battery Systems
      SLM/FLM Series
      SmartSlot Expansion Chassis
      Smart-UPS
      Smart-UPS Accessories
      Smart-UPS Battery Systems
      Smart-UPS DP
      Smart-UPS On-Line
      Smart-UPS RT
      Smart-UPS VT
      Software Configuration
      Software Education
      Software for NetBotz Appliances
      Software Installation
      Software Integration
      Spare Part Kits
      Specialty Enclosures
      Start-Up Service
      Stationary Power Distribution Units
      Step-Down Transformer
      StruxureWare Central
      StruxureWare Operations Suite
      SurgeArrest Essential
      SurgeArrest Home/Office
      SurgeArrest Notebook
      SurgeArrest Performance
      Switch Boxes
      Switched Rack PDU
      Symmetra
      Symmetra Accessories
      Symmetra Battery Systems
      Symmetra MW
      Symmetra MW Accessories
      Symmetra Power Module
      Symmetra PX
      Symmetra PX Accessories
      Sync and Charge Cables
      Thermal Containment
      Thick and Thin Ethernet
      Token Ring
      Toploading Cases
      Traditional Cases
      Training Services
      Transceivers
      Transportation
      Travel Mice
      TSP Accessories
      TSP Battery
      TSP/Generator
      TSP/Total System Power
      Tune-UPS for Symmetra
      Uniflair Chilled Water
      Universal Mobile Device Batteries
      Universal Notebook Batteries
      Universal Notebook Power Adapter
      Universal Power Accessories
      Universal Power Adapters
      UPS Network Hub Card
      UPS Network Management Cards
      USB Adapters & Converters
      USB Cables
      USB Charging Cables
      USB Hubs
      Wall-mount Transfer Switches
      Wheeled Cases
      Wireless
      Wizards and Configurators
      WS200

      UPDATED MARCH-2016: Unable to access my APC Network Management Card (NMC) enabled device via HTTPS (SSL/TLS)


      Issue

      The user is unable to access their APC Network Management Card (NMC) products via HTTPS (SSL/TLS) secured web access.

      There are two parts to this issue, both of which occur when the user has their Network Management Card product configured for SSL (HTTPS).
      1.  Companies such as Microsoft, Mozilla, and Google are disabling SSLv3.0 in their browser products due to numerous security vulnerabilities that exist. One such vulnerability is POODLE (https://www.openssl.org/~bodo/ssl-poodle.pdf).  TLSv1.0, at a minimum, is the advised protocol.
       
      1. TLS does not work on the current NMC products.  Therefore, the NMC will fall back to SSLv3.0 and as such, be vulnerable to POODLE.

      Examples:
       
      An example of this problem, shown via Firefox, is below. A NetBotz Rack Monitor 200 (SKU# NBRK0201) is configured for HTTPS. The user has Firefox v34.0 installed. The user opens their web browser and types the IP address into address bar.  The user is presented with the following error message:
       

      Another example of this problem, via Internet Explorer, is below. A NetBotz Rack Monitor 200 (SKU# NBRK0201) is configured for HTTPS.  The user has Internet Explorer v11.0 installed. The user opens their web browser and types the IP address into address bar.  The user is presented with the following error message:
       

      Another example of this problem, via Chrome, is below. An AP9631 Network Management Card is configured for HTTPS. The user has Chrome v39 installed. The user opens their web browser and types the IP address into the address bar. The user is presented with the following error message:
       


      Browser error messages may include: ERR_SSL_FALLBACK_BEYOND_MINIMUM_VERSION, ssl_error_no_cypher_overlap


      Note: If you've received mozilla_pkix_error_inadequate_key_size, sec_error_invalid_key, or anything referring to invalid key size/length, please consider reviewing knowledge base article ID FA162031 as this may be due to a separate issue entirely or an additional issue.



      Product Line
       
      • Network Management Card 1 (NMC1) - AP9617, AP9618, AP9619
        Devices with an embedded Network Management Card 1 include (but are not limited to): Metered/Switched Rack PDUs (AP78XX, AP79XX), Rack Automatic Transfer Switches (AP77XX), Environmental Monitoring Units (AP9320, AP9340, NBRK0201), AP9921X Battery Management System, ACFXXX Rack Air Removal Unit, PDPMXXX Modular Power Distribution, AP9361 Rack Access PX-HID, and ACRCXXX, ACRPXXX, ACRDXXX, ACSCXXX, RACSCXXX Cooling Units (except ACDA901, ACRC301H, ACRC301S).
       
      • Network Management Card 2 (NMC2) - AP9630/30CH, AP9631/31CH, AP9635/35CH
        Devices with an embedded Network Management Card 2 include (but are not limited to): 2G Metered/Switched Rack PDUs (AP84XX, AP86XX, AP88XX, AP89XX), G50 AV Units, Smart-UPS Online (SRT), and ACDA901, ACRC301H, ACRC301S Cooling Units, 

      Environment

      Any customer who uses any one of the products mentioned previously and:
      • Configures their product for SSL (HTTPS).
      • Uses a web browser version that does not allow for web access via SSLv3.0.
      Note: HTTP users are not affected. Meaning, if you have not enabled HTTPS (SSL), web browsing will work normally.


      Cause

      Companies such as Microsoft, Mozilla, and Google are disabling SSLv3.0 in their browser products due to numerous security vulnerabilities that exist. One such example is POODLE (https://www.openssl.org/~bodo/ssl-poodle.pdf). TLSv1.0, at a minimum, is the advised protocol.

      Current NMC products have an inability to properly utilize TLS extensions recently released in several modern browsers. With this inability, the NMC device is unable to connect to the browser via TLS. While future versions of the NMC1 devices will not update the underlying cryptology engine, NMC2 devices will be updated to work with current TLS specification and and operate properly with modern browsers.


      Resolution

      A customer can avoid this problem either by utilizing other access methods on the Network Management Card or they can modify their web browser to allow SSLv3.0 usage (at their own discretion). Other access methods for the Network Management Card are as follows:
      • Local console
      • Web (HTTP)
      • Telnet/SSH
      • SNMPv1/v3

      Modifying a web browser to allow SSLv3.0 usage should be addressed by the user’s network security team or facility manager. Schneider Electric will not provide users with instructions on modifying web browser settings. Some users may be prohibited from enabling SSLv3.0 through their web browser.

      Any of the following NMC1 products do not currently have any firm future firmware update plans to address this or any future vulnerabilities:
      • AP9921X Battery Management System
      • AP7750, AP7722, AP7701 Rack Automatic Transfer Switches
      • AP9340, AP9320 Environmental Monitoring Units
      • S20BLK A/V Power Conditioner & Battery Backup
      • PDPMXXX Modular Power Distribution
      • FM35XX Network Air, ACDA901, Stulz C7000



      Details regarding firmware availability for Network Management Card 1 (NMC1) based products, providing TLS 1.0, are shown in the table below:

       
      NMC1 (AP9617/18/19/mini-NMC1) Application Name Product(s) Firmware Application is used with AOS Version with TLS Fix Available Now?
      px2 Symmetra PX 48/96/100/160 kVA embedded UPS brain AOS v3.9.0 and higher Yes
      rpdu AP7XXX series Rack PDU (ex. AP7941) AOS v3.9.0 and higher Yes
      acrc ACRCXXXX InRow Chilled Water (except ACRC3XXX) AOS v3.9.0 and higher Yes (via your local APC Cooling Support team)
      g2ats AP7XXX Rack Automatic Transfer Switch models except AP7701, AP7722, AP7750 AOS v3.9.0 and higher Yes
      acrp ACRC5XX, ACRP1XX, ACRP5XX, ACRD5XX InRow RC, RP, RD AOS v3.9.0 and higher Yes (via your local APC Cooling Support team)
      acsc ACSC1XX InRow SC AOS v3.9.0 and higher Yes (via your local APC Cooling Support team)
      raru ACFXXX Rack Air Removal Unit AOS v3.9.0 and higher No
      acrptk ACRD1XX, ACRD2XX InRow RD AOS v3.9.0 and higher Yes (via your local APC Cooling Support team)
      nb200 NetBotz 200 Rack Monitor (NBRK0201) AOS v3.9.0 and higher .Yes
      pxhid AP9361 Rack Access PX-HID AOS v3.9.0 and higher Yes
       

      Note: Certain browsers may also require setting changes to allow TLS 1.0 or TLS 1.0 fallback too, such as Firefox v37+. Schneider Electric will not provide step by step instructions for modfying web browser settings for liability reasons but if you're comfortable modifying settings at your own risk, security.tls.version.fallback-limit within Firefox will likely need to be changed from a default value of 3 (forcing TLS 1.2) to a value of 1 to allow fallback to TLS 1.0. This setting also sometimes resets itself between Firefox browser upgrades. Newer Chrome versions may require --ssl-version-fallback-min=tls1 to be appended to the program shortcut.


      A fix to address this problem in the Network Management Card 2 (NMC2) and NMC2 enabled devices has been implemented. The release date will be determined on a product by product basis. See below for available updates for NMC2 firmware applications. These updates provide TLS 1.0, TLS 1.1 and TLS 1.2 functionality. 
       
       
      NMC2 (AP9630/31/35/mini-NMC2) Application Name Product(s) Firmware Application is used with AOS Version with TLS Fix Available Now?
      sumx 1ph/3ph Smart-UPS, MGE Galaxy 3500, Matrix AOS v6.4 and higher Yes
      sy 1ph Symmetra Power Array, Symmetra RM, Symmetra LX AOS v6.4 and higher Yes
      rpdu2g AP8XXX series Rack PDU 2G (ex. AP8941) AOS v6.4 higher Yes
      sypx Symmetra PX 250/500 kVA (w/AP9635 only) AOS v6.3.2 and higher Yes (via your local 3-phase technical support team)
      sy3p Symmetra PX 20/40/80 kVA
      Note: See knowledge base ID FA245145 for more compatibility details
      AOS v6.3.2 and higher Yes
      acrc2g ACRC3XXX AOS v6.3.2 and higher No, pending release tentatively for end of Q3 2015.
      unflrle HDCV45XXX, HDCV50XXX, T(D/U)(A/D/E/T/W)VXXX Uniflair LE TBD No, pending release tentatively for Q2 2016.
      g300 Galaxy 300 AOS 6.4 and higher Yes








       Can this problem be confused with other error messages generated by the Network Management Card?

      Yes, a user may receive different error messages relating to SSL/TLS when configuring or accessing their Network Management Card device.  It is imperative that Schneider Electric and the user identify the exact error message that the user is receiving and confirm that it relates to this specific issue, related to SSLv3.0.

      For example, similar symptoms could be experienced by the issue in knowledge base article ID FA162031 - Network Management Card 1 (NMC1) Information Bulletin: Effects of Microsoft Internet Explorer and other web browsers blocking key lengths less than 1024 bits​(blocking key lengths less than 1024 bits)


      Note: If there are any questions, problems, or concerns related to the content of this article, please contact your local technical support team for further assistance.