TPD, Driva, glass-fibreinforced cavity fixing
TPD, Driva, glass-fibreinforced cavity fixing
Cavity fixing  L10200
TPD, Driva, glass-fibreinforced cavity fixing
TPD, Driva, glass-fibreinforced cavity fixing
Cavity fixing  L10200

Driva TPD Plastermates Nylon Box 100 Pcs

Catalogue Number: 1220010
TPD, Driva, glass-fibreinforced cavity fixing
TPD, Driva, glass-fibreinforced cavity fixing
Cavity fixing  L10200
TPD, Driva, glass-fibreinforced cavity fixing
TPD, Driva, glass-fibreinforced cavity fixing
Cavity fixing  L10200
Colour: Per UOM Std.
  • 1 PCE


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Range of product
Product or component type
cavity fixing
Device short name
Provided equipment
without screw
Device application
9-9 mm lightweight installation in plasterboard
Colour tint
Quantity per set
set of 100
Mounting support
wall mounted
  • PA (polyamide)
  • glass fibre reinforced
    • Practical load capacity
    • 0.19 kN shear 13 mm board
    • 0.5 kN pull-out load 13 mm board
      • Thickness
        0-12 mm fixture
        13 mm
        37 mm
        Net weight
        0.177 kg
        Ambient air temperature for operation
        -40-80 °C
        Sustainable offer status
        Green Premium product
        REACh Regulation
        Free of Substances of Very High Concern above the threshold
        REACh free of SVHC
        EU RoHS Directive
        Pro-active compliance (Product out of EU RoHS legal scope)
        Toxic heavy metal free
        Mercury free
        RoHS exemption information
        China RoHS Regulation
         Pro-active China RoHS declaration (out of China RoHS legal scope)
        Environmental Disclosure
        Circularity Profile
        18 months

        Documents & downloads

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        • Certificates (MSDS)

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        Frequently Asked Questions

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        What is the part number for a 20mm steel conduit plug?

        The part number  for a 20mm brass plug for steel conduit is 1220S20.

        How to gear in two LXM28 drives in SoMachine?

        Setup function block GearIn_LXM28 so that the master and slave drives follow each other perfectly

        Product Line:

        The NUM of the GearIn_LXM28 function block should be set to 1280000 and the DENUM should be set to 8192 (2048 x 4).
        This will make the perfect gear between the master and slave.

        What is the native resolution of the encoder counts for Lexium 28 servo drives?

        The native resolution for Lexium 28 is 1280000 counts per revolution on the motor.

        This is important to know especially when using the LXM28 in gear mode.
        The factory default ratio for gear mode is 128/10      (128 = numerator  10 = denominator)
        The equates to 128 motor increments for 10 pulses applied to the pulse train input.  

        Rev 10-23-18

        What is the factory default scaling on Lexium 28 servo drives?

        The factory default for position scaling is 128 as the numerator and 10 and the denominator.  Parameters P1-44 and P1-45 respectively.
        These values are based on the encoder feedback resolution of 1280000 counts per revolution from the motor.

        With the factory default scaling a commanded move of 100000 will result in the motor shaft making one full revolution.

        rev 7-19-18


        What is the native resolution of the encoder counts for Lexium 28 servo drives?

        The native resolution for Lexium 28 is 1280000 counts per revolution on the motor.

        This is important to know especially when using the LXM28 in gear mode.
        The factory default ratio for gear mode is 128/10      (128 = numerator  10 = denominator)
        The equates to 128 motor increments for 10 pulses applied to the pulse train input.  

        rev 10-19-17

        What is the life cycle of the 30MBP?

        The 30MBP has been tested to 12000 cycles.

        What part number do I need if I am looking for a 1920/30 in brass with a white porcelain base

        Part number is 1920/30-WE

        What is the rated operational current and durability when used with DC voltage for a ZBE102

         0.55Amp at 125V dc-13, and durability of 1000000 cycles

        Is there a 56 series, 10 amp switch with double pole?

        Yes, the part name is as follows: 56SW210/2-GY.

        What is the part number of the surface mounting box that has a duct entry?

        The part number of the surface mounting box that can accept a duct is 900SPMB. The 900SPMB is a standard pattern Surface Mounting Box for single gang accessories. Internal depth - 33mm.
        Features: 4 - 25 x 16mm Trunking Entries, including one each end and side.
        Supplied with 3 - Cat. No. 900MBC Clip-in/ push out caps, 4 - Cat. No. 220/10 Insulating Caps and 2 - M3.5 x 0.8 x 16mm long pan head screws. Screws thread into brass inserts.
        For further information, please visit


        Description of P1-46 on LXM28 drive

        Description of P1-46 on LXM28 drive

        Product Line:

        That parameter is for ESIM output resolution.
        Default is 2048 counts from the encoder output based on 1 rotation of the motors encoder at 1280000 counts

        How is the current rating on an ATS48 soft start determined from the part number?

        How is the current rating on an ATS48 soft start determined from the part number?

        Product Line:
        All ATS48, Altistart 48

        All models, all versions


        The ATS48 part numbering system is as follows:

        The letter after ATS48 indicates the placement of the decimal point with the following 2 digits.
        "D" means there are 2 digits to the left of the Decimal:  (Example:  ATS48D17Y would be rated for 17.0 amps)
        "C" means there are 3 digits to the left of the decimal:  (Example: ATS48C17Y would be rated for 170.0 amps)
        "M" means there are 4 digits to the left of the decimal: (Example:  ATS48M12Y would be rated for 1200.0 amps)

        ATS48 softstart current ratings:
        ATS48D17Y - 17A          ATS48C11Y - 110A          ATS48M10Y - 1000A         
        ATS48D22Y - 22A          ATS48C14Y - 140A          ATS48M12Y - 1200A
        ATS48D32Y - 32A          ATS48C17Y - 170A         
        ATS48D38Y - 38A          ATS48C21Y - 210A         
        ATS48D47Y - 47A          ATS48C25Y - 250A         
        ATS48D62Y - 62A          ATS48C32Y - 320A         
        ATS48D75Y - 75A          ATS48C41Y - 410A         
        ATS48D88Y - 88A          ATS48C48Y - 480A          
                                               ATS48C59Y - 590A          
                                               ATS48C66Y - 660A          
                                               ATS48C79Y - 790A       

        How many columns and lines can be used in a Ladder Diagram section in the Unity Pro software?

        A width of 11-64 columns and 17-2000 lines can be defined for Ladder Diagram (LD) sections.

        Does the ATV28 unit have MOVs on the line side?

        Issue:Does the ATV28 unit have MOVs on the line side?
        Product Line: ATV28
        Environment: All
        Cause: N/A
        Resolution: No.


        What is the dimension of 1260025 TMX-4E hollow wall anchor cavity fixing with screw?

        The dimension of 1260025 TMX-4E is 14mm (diameter) x 47mm (length). 1260025 is cavity fixing including fully threaded screw with combi-head and Phillips cross-slot.
        • Captive fixing – stays fixed even when the screw is not tightened
        • Anti-rotation design
        • Pre-assembled screw
        • High load values
        • Fire-resistant
        • Ideal for overhead cavity fixing
        Material and Operative Data:
        Material cavity fixing Expanding part: electroplated sheet metal
        Screw: electroplated steel
        Material mounting tool: Steel and plastic
        Temperature range:  –40°C to 80°C
        For further information please visit
        User-added image

        Is there a way to place a PowerLogic meter in test mode (demo mode) to simulate a load?

        Is there a way to place a PowerLogic meter in test mode (demo mode) to simulate a load?

        Product Line

        Powerlogic meter modes

        Simulating a load for a Powerlogic Meter

        The Series 3000, 4000 Circuit Monitor (CM3000 (CM3), CM4000 (CM4)) and the Series 800 Power Meter (PM800 (PM8)) have a load simulation mode that can be enabled. The 3 phase load simulation will be based on the CT and PT ratios that are in the meter prior to enabling the simulation. 
        *Note: PM800 firmware revisions 12.000 and 12.200 do not support demo mode.

        How to enable the simulation mode using SMS or a Modbus communication utility:
        Write a decimal value of 2 to register 8001
        Write a decimal value of 32320 to register 8000.

        How to enable the simulation mode from the front panel display of the meter (refer to the device reference manual for instructions on Reading/Writing Registers):
        Write a decimal value of 2 to register 8001
        Write a decimal value of 32320 to register 8000.
        Exit the register write mode but do not save changes. The meter will reset if changes are saved and the simulation mode will be disabled. 

        The register write/read screen can be accessed by going to Maintenance (Maint), Diagnostics(Diag), Register (Reg) then entering the password, which is default 0. The register being written to can be changed by using the + soft key to increment the number by one. The <--- soft key can be used to increment the cursor by a factor of 10 (1 to 10 to 100 to 1000). Once the correct register is selected scroll down to the decimal value by pressing the ok soft key. Using the same procedure that was used to change the register value, change the value to be stored into the register. After the value is entered press ok until the cursor returns to the top.This will write the value to the register.

        To disable the simulation mode:
        Write a decimal 1110 to register 8000 or cycle control power to the meter.

        STB UL Certification, 12/2007

        Goals and Symptoms

        This resolution contains the currently available STB product Underwriters Lab certification as of December 2007.

        Causes and Fixes

        See Attachments for the STB UL certification.


        (Removed File URL: 190462_4842/ Image URL: /PubResEXPORT.nsf/2b87ee90be777fc085257c28006ee4ef/7867fd9951a10ec2c12573be001611e5/fl_block_5/0.586?OpenElement&FieldElemFormat=gif)

        Legacy KB System (APS) Data: RESL190462 V1.0, Originally authored by WeDa on 12/27/2007, Last Edited by WeDa on 12/27/2007
        Related ranges: Advantys STB

        ION6200 unresponsive immediately after a power up

        ION6200 meter becomes unresponsive. The user may notice that pressing the buttons on the ION6200 does nothing.

        Product Line:
        ION6200 Series Meter

        Power Metering

        The RS-485 bus may momentarily become unusable as the 6200 powers up on a rs-485 network.    This is due to hardware being in an un-initialized state until the code runs.

        The RS-485 transceiver starts in transmit more and last for about 300ms.    

        Allow 10 seconds to pass before trying to use the meter after the meter is powered on. 

        Data Center Operation | How to associate devices from StruxureWare Data Center Expert to assets?

        How to associate devices from StruxureWare Data Center Expert to assets within StruxureWare Data Center Operation?

        Product Line:
        StruxureWare Data Center Operation (DCO)
        StruxureWare Data Center Expert (DCE)

        StruxureWare Data Center Operation (all versions)
        StruxureWare Data Center Expert (all versions)
        This article explains how to associate StruxureWare Data Center Expert devices to assets within StruxureWare Data Center Operation.


        For the most up to date instructions please see the URL outlined below.

        Generator does not charge my batteries using the XW or SW models?

        Generator is not charging the batteries

        If the inverter/charger qualifies the signal but the unit goes right away to passthrough, please check the following
        Make sure Charger is enabled
        Confirm that the Charger Block Start/Stop is not enabled during the times that you want it to charge

        NOTE:Ex.  If the Charger Block Start is set at 4:00am and the Charger Block Stop is set at 11:00pm, that means that it will not charge between 4am and 11:00pm.
        It would only charge from 11:00pm to 4:00am
        Tip:If there is no need to block the charging then set the start/stop times to 12:00am to disable the feature

        What is the part number of cover only for Slimline, SC2000 architrave plates?

        Slimline is no longer available, we recommend Iconic as the best option though Classic C2000 has the same looks as Slimline without being so slim.

        Part number of cover only for Slimline, SC2000 architrave plate is:
        SC2001C - Switch covers only for Slimline, SC2000, 1 gang architrave plate.
        SC2002C - Switch covers only for Slimline, SC2000, 2 gang architrave plate.
        For further information, please visit


        What should customer check when unable to get the ModBus communications to work with his ATV28 drive?

        Issue:   What should customer check when unable to get the ModBus communications to work with his ATV28 drive?
        Product Line:   ATV28
        Environment:  All
        Cause:   Modbus not working
        Verify baud rate and address (Adr) in the drive. Confirm that the ModBus master is set up properly: baud rate and address must match the drive settings, modbus RTU, no parity, 8,1,1. Make sure you keep the message length on reads or writes to 7 words or less.
        Verify wiring to the drive ModBus port. On drives manufactured before 9/2001 the pin outs are: D(B)=3, D(A)=5, 0V=2. On units manufactured after 9/2001: D(B)=4, D(A)=5, 0V=8.


        Version of 3xxx Meters Compatible With Pegasys or ION Enterprise

        PEGASYS version 2.0 (or greater) and all version s of ION Enterprise support all ION-compliant PRODUCTS and the following 3000-series PRODUCTS:

        3300 ACM or later
        3710 ACM or later
        3720 ACM or later
        3800 RTU or later

        The 3700 ACM, 3750 PDC and 3350 PDM are not supported. The 3800 RTU -CALC option and 3710 ACM -XMEM option are not supported.

        Original article#9386, SWKB-0471

        Legacy KB System (APS) Data: RESL182711 V1.0, Originally authored by DaMi on 03/14/2007, Last Edited by DaMi on 03/14/2007
        Related ranges: ION Enterprise

        Can SMSOPC (Matrikon OPC) be run as a service?

        Note: In version of Matrikon OPC for System Manager Software, the default install option is to run the program as a service.
        Yes, to run SMSOPC as a service, follow these steps:

        1. In a windows command prompt, browse to C:\Program Files\Matrikon\OPC\System Manager (TM)\
        2. Type: "opcsms.exe -unregister"and press enter
        3. Type: "opcsms.exe -regserver" and press enter
        4. Type: "opcsms.exe -service" and press enter
        5. Go to Control Panel > Administrative Tools > Services
        6. Right-click on "Matrikon OPC Server for System Manager (TM)" and choose properties
        7. Set the service to start automatically and start the service

        What is the difference between a Transformer's "temperature rise" and its "insulation class"?

        Explanation of the difference between temperature rise and insulation class specifications.

        Product Line:
        LV Transformers

        Applies to Low Voltage Transformers by SquareD/Schneider Electric

        Transformer Temperature Rise and Insulation Class are two different technical attributes


        This question has come up because NEC 450-21(b) requires Transformers larger than 112.5 kVA to be installed in fire resistant construction unless the insulation class is 155 or higher.

        The insulation system of a Transformer is rated in degrees Celsius at its maximum temperature rating (the Class number = the degree C of the insulation system; example, a Class 220 insulation system is rated for 220°C) Transformers have either a Class 220 (former designation "H") Class 180 (former designation "F",) Class 150 (former designation "B") or Class 105 (former designation "A") Some smaller manufacturers may also use a Class 200 (former designation "R").

        The temperature rise of a Transformer is the average temperature rise that will occur in the coils during normal full load.

        The insulation system <> standard temperature rise relationships are:
        Class 220 <> 150 degree Celsius rise
        Class 180 <> 115 degree Celsius rise
        Class 150 <> 80 degree Celsius rise
        Class 105 <> 50 degree Celsius rise

        A Transformer with a Class 220 insulation system can be designed for a maximum temperature rise that is lower than the standard 150 degree Celsius. It can be designed for either 115 or 80 degree Celsius rise. As well, a Class 180 insulation system Transformer can be designed with 80 degree Celsius rise. Class 150 and 105 transformers are not typically designed for other than their standard temperature rise.

        Since all Square D low voltage dry type Transformers larger than 112.5kVA are built with a 220 degree Celsius insulation system, exception #2 under NEC 450-21(b) applies.

        What registers is the IP address of a PM8 with PM8ECC stored?

        The IP address of the Ethernet Option Module is stored in registers 622 and 623.
        Register format:
        1st Register High byte: IP Address 1st Octet
        1st Register Low byte: IP Address 2nd Octet
        2nd Register High byte: IP Address 3rd Octet
        2nd Register Low byte: IP Address 4th Octet

        Range: to

        In this example we are assuming that the PM800 we are reading has a current IP configuration of

        1. Read registers 622 and 623

        2. Convert the register data into binary format:
        Register 622: 2728 dec = 101010101000 bin
        Register 623: 24593 dec = 110000000010001 bin

        3. Convert the binary data into High and Low bytes for each register:
        Register 622: 1010 10101000
        High byte = 1010 = 00001010
        Low byte = 10101000

        Register 623: 1100000 00010001
        High byte = 1100000 = 01100000
        Low byte = 00010001

        4. Convert the High and Low Bytes back to decimal format:
        Register 622:
        High byte = 00001010 bin = 10 dec
        Low byte = 10101000 bin = 168 dec

        Register 623:
        High byte = 01100000 bin = 96 dec
        Low byte = 00010001 bin = 17 dec

        IP address =

        Note: You can use the same procedure to determine the IP Subnet Mask and IP Router Address which are contained in the following registers.
        IP Subnet Mask: 624 and 625
        IP Router Address: 626 and 627

        Legacy KB System (APS) Data: RESL204825 V1.0, Originally authored by MaTh on 03/16/2011, Last Edited by MaTh on 03/16/2011
        Related ranges: PM8ECC, PM800 series

        STBACO1225 Field Wiring Shown Incorrectly

        Goals and Symptoms

        The purpose of this resolution is to provide the correct field wiring pinouts for the STBACO1225 Analog Current Output module.

        Causes and Fixes

        The STB Hardware Components Reference Guide, p/n 890USE17200, v3.0 and current STBSPU1000 (v2.00, 1/2006) on-line help incorrectly show pin 3 of the STBACO1225 terminal blocks as output to field actuators. Pin 2 is the correct output point for this module. The wiring diagram printed on the module's side is correct. Reference these illustrations for proper module wiring;

        The following field wiring example shows how two single-ended analog actuators can be wired to the STBACO1225 module. Two separate external power supplies are needed to make sure that the proper current is delivered to each actuator.

        If you want to use 24 VDC from the islands actuator bus to power a single-ended analog field device, this power can be delivered through the output module. To do this, use pins 1 and 6 as follows


        Legacy KB System (APS) Data: RESL175564 V1.0, Originally authored by on , Last Edited by on
        Related ranges: Advantys STB

        Is it possible to configure the PM800 series meters to only reset Min/Max values manually?

        A customer would like to change the Min/Max reset behavior on a PM800 series meter from the default monthly time interval to only on a manual basis.

        Product Line:
        PM800 series meters

        PM810 / PM820 / PM850 / PM870

        By default the Min/Max values for the PM800 series meters are configured to reset on a monthly basis.

        Register 1443 is the Min/Max Configration register, to NOT allow Monthly Min/Max resets, that register must be set to a zero (0).

        if Bit 0 = ‘1’ the Present Month Min/Max is copied to the Previous Month Min/Max at 12:00:01 AM of the new month.

        To set register 1443 to 0 perform the following modbus register writes below.

        1) write value 9020 to register 8000 
        2) write value 0 to register 1443
        3) write value 1 to register 8001
        4) write value 9021 to register 8000

        These writes can be performed either through the front panel of the meter following the register write instructions on page 26 of the PM800 User Guide, or using Modbus Tester.

        How can I direct the diagnostics display to write to a file on the E-series SCADAPack file system?

        The diagnostic display can be directed to an SCADAPack E file, rtudiag.log with the use of the FILEDIAG command.

        The diagnostic display can only be directed to a single service at any given time, and so if the diagnostic mode is already enabled in the RTU, it will have to be disabled before diagnostic file logging can commence.

        If the FILEDIAG command is invoked while a diagnostic display session is active, the following message will be displayed

        Diagnostic display already in-use

        Use RESTART DIAG to disconnect remote user

        The available commands are as follows:

        FILEDIAG [filesize]
         This command is used to enable diagnostic file logging. Filesize is an optional parameter:

        · If filesize is not specified, there is no limit to the size of the log file (rtudiag.log).  

        · If filesize is specified, diagnostic file logging is stopped when the rtudiag.log file exceeds that size. Because the filesize parameter is used as a trigger to stop diagnostic logging, a few seconds worth of diagnostic information may be appended to the rtudiag.log file after the specified file size is reached.

        Activating diagnostic file logging will overwrite any previously created rtudiag.log files.
        FILEDIAG 0
         This command is used to disable diagnostic file logging.
        A FILEDIAG request with no file size specified will be characterized by the following messages. On SCADAPack 530E and SCADAPack 535E RTUs, the /user prompt replaces c:\ in the messages.

        Diagnostic File Logging Commenced (c:\rtudiag.log). Max size not restricted

        Use command FILEDIAG 0 to disable

        A FILEDIAG request that specifies a file size, e.g. FILEDIAG 12000, will be characterised by the following messages:

        Diagnostic File Logging Commenced (c:\rtudiag.log). Max size = 12000 bytes

        Use command FILEDIAG 0 to disable

         A FILEDIAG 0 request to disable diagnostic file logging will be characterised by the following message

        Diagnostic File Logging Disabled


        Where can I get support for APC and MGE Products?

        For support on APC and MGE products please visit:

        AC Power
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        Switch Boxes
        Switched Rack PDU
        Symmetra Accessories
        Symmetra Battery Systems
        Symmetra MW
        Symmetra MW Accessories
        Symmetra Power Module
        Symmetra PX
        Symmetra PX Accessories
        Sync and Charge Cables
        Thermal Containment
        Thick and Thin Ethernet
        Token Ring
        Toploading Cases
        Traditional Cases
        Training Services
        Travel Mice
        TSP Accessories
        TSP Battery
        TSP/Total System Power
        Tune-UPS for Symmetra
        Uniflair Chilled Water
        Universal Mobile Device Batteries
        Universal Notebook Batteries
        Universal Notebook Power Adapter
        Universal Power Accessories
        Universal Power Adapters
        UPS Network Hub Card
        UPS Network Management Cards
        USB Adapters & Converters
        USB Cables
        USB Charging Cables
        USB Hubs
        Wall-mount Transfer Switches
        Wheeled Cases
        Wizards and Configurators

        Power Monitoring Expert - All Dashboards return no data. I see an error like 'sqlserverSpatial110.dll' in the Diagnostics.LogEventView in the Applications Modules database


        After logging into Web Applications, all dashboards state "no data returned". In the Application Modules Database, in the Diagnostics.LogEventView table the following message is returned from Data Source Bus:

        An unexpected error has occurred. Please consult the system diagnostic information.

        Extended Information:
        LogClientExtendedInformation: ApplicationModule: Data Source Bus
        Description: The type initializer for 'ExtentPlaceholderCreator' threw an exception.
        State: System.TypeInitializationException: The type initializer for 'ExtentPlaceholderCreator' threw an exception. ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.EntryPointNotFoundException: Unable to find an entry point named 'SetClrFeatureSwitchMap' in DLL 'SqlServerSpatial110.dll'.
           at Microsoft.SqlServer.Types.GLNativeMethods.SetClrFeatureSwitchMap(Int32 clrFeatureSwitchMap)
           at Microsoft.SqlServer.Types.SqlGeometry.IsValidExpensive()
           at Microsoft.SqlServer.Types.SqlGeometry.Construct(GeoData g, Int32 srid) 

        Product Line

        Power Monitoring Expert 8.x


        Web Applications - Dashboards


        Under some conditions, applying SP3 to SQL Server 2012 breaks compatibility between SQLServerSpatial110.dll and the Microsoft.SQLServer.Types library. Should his happen, the DataSourceBus cannot successfully initialize which prevents all of the Web Applications expect for Diagrams and Reports from working. If this condition exists on a server on which PME is being installed or upgraded, the install/upgrade fails on 'Configuring Web Framework'.

        Further details on the Microsoft SQL Server compatibility is available at this link:


        *Warning: Take backups of any files prior to modifying them. Ensure the backups are in a location that will not be overwritten (i.e. the Desktop).

        Look in "C:\Windows\assembly" to identify which versions of "Microsoft.SqlServer.Types.dll" exist (see attached screen capture).
        We hope to see "10" and "11".  If so, then we can potentially force a “down-rev” for our AppMods services.
        Assuming version 10 exists,
        1. Stop the ApplicationModules services
        2. Edit the file \Applications\bin\Framework.ServiceHost.exe.config by copying in the xml fragment below just above the </configuration> tag at the end of the file

            <assemblyBinding xmlns="urn:schemas-microsoft-com:asm.v1">
                    <assemblyIdentity name="Microsoft.SqlServer.Types" publicKeyToken="89845dcd8080cc91" />
                    <bindingRedirect oldVersion="" newVersion="" />
        1. Start the ApplicaionModules services
        2. Monitor the Diagnostics.LogEventView table to verify that the Data Source Bus initializes properly. If you have been successful, you should see a message like:
          "Completed data source initialization. The data source was assigned ID 1."

        Additional Information

        This workaround forces the ApplicationModules services to use version 10 of the Microsoft.SQLServer.Types library.. This problem has been addressed in Power Monitoring Expert 8.2. PME 8.2 uses version of this library which does not have this problem which we force it to use via the web.config file.


        Outputs May Turn On at Power Up When Using a 170ENT11002 with Specific I/O Bases

        Release Notice

        The purpose of this Resolution is to inform users of 170ENT11002 Ethernet Communication Adapters of a condition where outputs could turn on briefly at powerup when mounted on specific digital output bases and combination digital input and output bases.


        Goals and Symptoms

        170ENT11002s with a DOM (date of manufacture) of 8-2004, mounted on digital DC output bases or combination digital IO bases, may turn on all or some of the outputs for approximately 250ms, when field power is applied simultaneously or prior to module power. The outputs affected during this initial power on cycle, turn off after approximately 250ms and return to normal control.

        Facts and Changes

        Units affected are:
        170ENT110002 with a DOM of 8-2004 through 11-2004 and a PV of 02

        This issue does not occur with:· 170ENT11002s with a DOM of 7-2004 or older
        · 170ENT11000s
        · 170ENT11001s

        Causes and Fixes

        The problem has been eliminated with 170ENT11002s with a PV of 03 or higher or a Date of Manufacture of 12-2004 or higher.

        • Contact your local Schneider Electric office for exchanges.

          For a temporary workaround of affected 170ENT11002 adapters, field power must be off when power is applied to the module. Once module power is applied, field power can then be applied.

        Legacy KB System (APS) Data: RESL167645 V3.0, Originally authored by on , Last Edited by on
        Related ranges: Modicon Momentum

        What is the difference between the XVAC211 and the XVAC21?

        What is the difference between the  XVAC211 and the XVAC21?

        Product Line:
        Tower Lights

        All products

        Product Features

        They are the same cover and base units, but the XVAC21 does not include a gasket .


        How can a custom length of support tube be achieved with the XVB Indicating Bank?

        Needs to know how How can a custom length of support tube be achieved with the XVB Indicating Bank

        Product Line: 
        Push Buttons and Operator Interface

        22 mm Push Buttons

        Use the conduit adapter part number XVBC00 and the desired length of .5`` (1/2) conduit.

        What values should be set for the potential transformer (PT) primary and secondary values in a CM4000 when connecting the voltage inputs of meters directly to the bus (with fuses)?

        A user may want to know the PT primary and secondary values for a CM4000 upon initial setup

        Product Line


        The meter may be set to "No PT" or the PT ratio may be used. 

        When setting the PT ratio, one may select "No PT" for the PT Primary Scale - there is no requirement to set the PT ratio if "NO PT" is chosen.

        The PT Primary and PT Secondary inputs are still available, but they are not used when "No PT" is selected for the PT Pri Scale.
        A user would set the PT ratio to "No PT" when the system voltage used by the load to be metered is the same as the system voltage connected directly to the meter (i.e. direct connect with no potential transformers used).

        The PT ratio needs to be set only when the load is using a different voltage from the meter voltage inputs (i.e. potential transformers are being utilized). Potential transformers are used when the voltage of the electrical system is higher than the rated specifications of the meter voltage inputs. The PT primary and secondary ratio on the meter should match that of the potential transformers in the field.

        Example 1: When metering a 1.2 kV system with a set of PT's that contain a ratio of 1200:120, the PT Primary of the meter should be set to 1200 and the PT Secondary of the meter should be set to 120.
        (Potential transformers are used in this scenario because 1.2 kV exceeds the acceptable voltage input threshold the CM4000 can withstand (1–690 L-L, 400 L-N)

        Example 2: When metering a a 480V L-L system, no PT's are being used. The system voltage is directly connected to the metering inputs. In this scenario, you would set the PT Pri Scale of the meter to "No PT".

        Note: If the meter receives voltage that is the same as the voltage used by the load and "No PT" is NOT selected, then a PT ratio of 1:1 would need to be used and is still acceptable. (i.e.This result can be achieved by setting the PT Ratio to 120:120 or 480:480)

        SQL Reporting Services service will not start

        Goals and Symptoms

        SQL Server Reporting Services fails to start with the following error:

        The SQL Server Reporting Services (ION) service failed to start due to the following error:
        The service did not respond to the start or control request in a timely fashion.

        Additional errors in the Windows System Log include the following:

        A timeout was reached (30000 milliseconds) while waiting for the SQL Server Reporting Services (ION) service to connect.

        Facts and Changes


        ION Enterprise (IONE) or StruxureWare Power Monitoring (SPM) with SQL Reporting Services

        Causes and Fixes


        If there are no other errors in the Windows Application or System Logs, the issue might simply be that Reporting Services is taking longer than the 30,000 milliseconds to start up, and the Service Controller is stopping the process.


        A simple registry key can be added to increase this timeout.

        Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

        1) Open up regedit.exe and browse to HKLM\System\CurrentControllset\Control
        2) If it is not already there, create a new DWORD called ServicesPipeTimeout.
        3) Set the value (decimal) to something higher than 30,000 ms (i.e. 120,000 ).
        4) Restart the Server and see if the SQL Reporting Services service starts up.

        If the service does not start, the timeout might have to be further increased.

        Legacy KB System (APS) Data: RESL209797 V1.0, Originally authored by MaTh on 11/28/2012, Last Edited by MaTh on 11/28/2012
        Related ranges: Power Monitoring 7.0, ION Enterprise V6.0

        Scheduling Periodic Reports on Version 2 Appliances


        Sending Periodic Sensor Reports at a Specific Time / Scheduling Sensor Reports

        Product Line:



        NetBotz version 2


        As designed, Periodic Sensor Reports can only be sent in intervals of xxx minutes. You cannot specify a time of day at which reports will be sent, but they are instead sent at user specified time intervals (i.e. if you specify an Interval of 45 minutes, they could be sent at 11:00am, 11:45am, 12:30pm, 1:15 pm, and so forth). This document describes a method to work around this limitation and configure your appliance to send a report at a specific daily time, rather than at an interval.


        1. Start the Periodic Reports task, select the type of periodic report you would like to enable (in this illustration we are enabling a Periodic E-mail Report), and click Edit. The Edit Periodic Report window opens.
        2. Check the Enable check box to enable this periodic report.
        3. Type in the Interval field an interval value of 1,440 minutes.
        4. Click Advanced Scheduling. The Periodic Report Scheduling window opens.
        5. Select the 15 minute period prior to the time at which you want to receive the periodic reports and then click Disable. For example, to receive the reports at 12:00pm you would select 11:45am entries in the Periodic Report Scheduling window.
        6. Click OK to save the Advanced Scheduling settings and return to the Edit Periodic Report window.
        7. Using the controls in the bottom half of the Edit Periodic Report window, specify the report type-specific options necessary to deliver the selected report type (E-mail Options, FTP Options, or HTTP Options, depending on the type of report you selected) and then click OK to save your Periodic Report settings.
        When you specify an interval of 1,440 minutes (1 day) the report will run once every day, at the time you saved the configuration. However, when you use Advanced Scheduling to disable reporting for a period of time, a Periodic Report is sent automatically as soon as the Disabled period expires and the Interval clock is reset. By specifying a Disable period 15 minutes prior to the desired Periodic Report delivery time, we prevent the Interval timer from reaching the 1,440 minute mark. Therefore, the report is sent only at the beginning of each Enabled period (12:00pm, daily, in our example), but is never sent again before the next Disabled period (1,425 minutes later, at 11:45am the following day in our example). Oncethe Periodic Report schedule reached the next Enabled period, a report is then generated, the Interval timer is re-set to 0 minutes, and the process repeats.

        Unknown Event Description of a SQL Server Error in the Windows Application Log

        The description of a SQL Server error message cannot be found to be displayed properly in the Windows Application Event log.

        For example:
        25/02/2014 12:00:00 MSSQLSERVER Information System Event 17055 <SQL server Instance Name > "The description for Event ID ( 17055 ) in Source ( MSSQLSERVER ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: 18265, Log backed up: Database: Database Name, creation date(time): 2014/07/11(09:38:17), first LSN: 720:282:1, last LSN: 720:282:1, number of dump devices: 1, device information: (FILE=1, TYPE=DISK: {'G:\MSSQL\BACKUP\Path\Filename.TRN'}).

        The actual event description should be:
        Log backed up: Database: Database name, creation date(time): 2014/07/11(09:38:17), first LSN: 720:282:1, last LSN: 720:282:1, number of dump devices: 1, device information: (FILE=1, TYPE=DISK: {'G:\MSSQL\BACKUP\Path\FileName.TRN'}).

        Product Line:
        SQL Server 2005, SQL Server 2008 R2, SQL Server 2012

        Struxureware Power Monitoring
        Power Monitoring Expert
        ION Enterprise
        ION EEM

        The event description for SQL Server error message cannot be found if the path to the file SQLEVN70.RLL is incorrect within the Windows registry.
        The following registry key contains the path to this file.
        [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\<<instance name>>

        *If the instance is unnamed <<instance name>> will be MSSQLSERVER


        *Warning: This article contains information about editing the registry. Improper changes to the registry can permanently damage the operating system. Always backup the registry before making any changes.*

        To correct this issue, ensure the registry key contains the correct path by performing the the following steps:
        1) Determine SQL Server folder of the SQL instance. This can be found in the server properties user the "General" tab "Root Directory".
        a) Open SQL Server Management Studio and connect to the instance
        b) In the object Navigation panel, right click on the server and select properties

        2) Navigate to this folder in windows Explorer and then down to ...\MSSQL\Binn\Resources\1033\
        3) Ensure the file named SQLEVN70.rll present in the folder
        4) Go to “start” and click on “RUN” and type REGEDIT
        5) Locate the following path in REGISTRY
        [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\<<instance name>>]
        6) On the right side pane search for EventMessageFile of type REG_SZ.

        7) Compare the path in the Value Data text box to the actual path of the file.
        8) If the path is different, correct the path of the file in the registry and close event viewer reopen it again.

        STBNIP2212 Advantys Ethernet NIM Firmware Upgrade - Exec v.2.28, Kernel v.2.01, Web 1.20.01

        Release Notice

        NOTICE: EXEC VERSION 2.28 FILES HAVE BEEN REMOVED PENDING FURTHER INVESTIGATION. While upgrading the STBNIP2212 from its existing V2.14 version to V2.27 or V2.28, the user may experience difficulties after the upgrade like loss of saved internal IP address and inability to get IP address while using rolename based DHCP. Note that these issues will be observed immediately after the upgrade. If the STBNIP2212 has been upgraded successfully and is in operation, there are no known issues. The firmware upgrade has been pulled off the website until the next course of action is determined. Note that the STBNIP2212 is currently shipped from the factory with a V2.14 firmware and therefore is not affected.
        The purpose of this resolution is to inform STBNIP2212 users that the Exec., Kernel, and Web pages have been upgraded to the following:

        • Exec v.2.28
        • Kernel v.2.01
        • Web page v.1.20.01

        Goals and Symptoms

        A single file named stbnip2212_upgrade_[k]_v.201_[fw]_v.2.28.07_[web]_v.1.20.01.exe, is now available and will automatically run the loader utility program when executed and prompt the user to enter the IP address of the Ethernet NIM. The Exec, Kernel, and web files will load sequentially and then reboot the NIM when completed.

        Facts and Changes

        The new Exec., Kernel and web versions are field upgradable and will work with any STBNIP2212 Ethernet NIM hardware versions. The files for the Ethernet NIM can be found on Planet or as the Attachments to this Resolution.

        Causes and Fixes

        The following issues have been resolved in this upgrade:

        1. The NIM would lockup if an excessive amount of UDP traffic was directed to it.
        2. Version 2.28 corrects a problem where the Ethernet NIM would sometimes fail to go into Run after a power cycle.
        3. When power is cycled to an ATV31 when it is connected as a preferred module on an STBNIP2212 island, the ATV31 would come back up operational but the Advantys Configuration software would continue to display the ATV31 as failed. With Exec. v.2.28, the Advantys Configuration software will not show the ATV31 as failed after an ATV31 power cycle.
        4. Output values in the 'Data I/O' web page would retain their last value if the client communications was stopped, regardless of the fallback state of the output. In this version, the 'Data I/O' values now show INVALID when this condition occurs.
        5. The STBNIP2212 'I/O Data Values' web page will now display the entire 16 bit field when an Input or Output value is displayed in Binary. The display window on previous versions was too small and would not display the entire 16 bit field.
        6. The 'Save' option in the web page 'Network Interface Module Register' now works properly.
        7. The RS232 serial communication port on the Ethernet NIM would respond to any request, regardless of the address in the request. It will now only respond to the appropriate address.
        8. The RS232 serial communication port on the Ethernet NIM is now approximately twice as fast as when the previous Exec version was installed.
        9. Can now read STBNIP2212 web page applets using Internet Explorer 7 browsers.
        10. Assigning an IP via DHCP would take over a minute and a half. With version 2.28, the IP will be assigned via DHCP in approximately 30 seconds.
        11. I/O modules on an island would fail to go into Ready if 15 or more connections were being made to the NIM during power up.
        12. Version 2.28 fixes a problem where the 'I/O Data Values' web page displayed incorrect values when 'Virtual Placeholders' were configured.
        13. The 'Process Image area' did not get set to zero if the network cable was removed from the NIM. Outputs would write the last data if the cable was reconnected. In version 2.28, the Process Image area is now cleared if the cable is disconnected and then reconnected. New data from the client is then written to the outputs.


        File: stbnip2212_upgrade_[k]_v.201_[fw]_v.2.28.07_[web]_v.1.20.01.exe
        (Exec, Kernel, web, and download utility file)

        Exec files have been removed pending further investigation (10/26/07).

        Document: NIM Exec Upgrade Procedure v_2_28_7.pdf
        (Procedure to upgrade the Exec, Kernel, and web files to version 2.28.)
        (Removed File URL: 188355_300E/ Image URL: /PubResEXPORT.nsf/2b87ee90be777fc085257c28006ee4ef/87ab839daec7d7a7c1257384005d872c/fl_block_5/0.7B0?OpenElement&FieldElemFormat=gif)

        Document: STBNIP2212 Connection Management Recommendations.pdf
        (This document provides recommendations when multiple numbers of connections must be opened to the STBNIP2212.)
        (Removed File URL: 188355_300E/ Image URL: /PubResEXPORT.nsf/2b87ee90be777fc085257c28006ee4ef/87ab839daec7d7a7c1257384005d872c/fl_block_5/0.18AA?OpenElement&FieldElemFormat=gif)

        Document: Concerns when upgrading to 2.28.pdf
        (If the NIM is configured to obtain its IP via DHCP, Exec versions 2.27 and higher will start in FDR mode. This document explains the steps required to prevent 'user defined web parameters' from being reverting back to default on powerup.)
        (Removed File URL: 188355_300E/ Image URL: /PubResEXPORT.nsf/2b87ee90be777fc085257c28006ee4ef/87ab839daec7d7a7c1257384005d872c/fl_block_5/0.2D60?OpenElement&FieldElemFormat=gif)

        Resolution 187313 - MAC derived IP.pdf
        (This document describes how to prevent a condition where the STBNIP2212 will default to its MAC derived IP address when it's power cycled using Exec. versions 2.27 or higher.)
        (Removed File URL: 188355_300E/ Image URL: /PubResEXPORT.nsf/2b87ee90be777fc085257c28006ee4ef/87ab839daec7d7a7c1257384005d872c/fl_block_5/0.4068?OpenElement&FieldElemFormat=gif)

        Legacy KB System (APS) Data: RESL188355 V3.0, Originally authored by DaDz on 10/06/2007, Last Edited by DaDz on 10/30/2007
        Related ranges: Advantys STB