sock auto sing 10a 250v l/flap

Automatic Single Socket Outlet, 250VAC, 10A, Panel Mount, Security Flap

Catalogue Number: 10PL
sock auto sing 10a 250v l/flap
Colour: White Electric
Colour: Per UOM Std.
  • Red 1 PCE
  • White Electric 1 PCE
Added to cart

Specifications

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Range of product
Standard Series
Product brand
Clipsal
Quantity per set
set of 1
Cover type
full cover plate
Marking
without marking
Local signalling
without light indicator
Device mounting
flush
Fixing mode
by screws
[In] rated current
10 A
[Ue] rated operational voltage
250 V AC
Depth
22 mm
Length
115 mm
Width
73 mm
Fixing center
84 mm
Number of poles
1
Standards
  • AS/NZS 3100
  • AS/NZS 3112
  • AS/NZS 3133:approval number S/1
    • EU RoHS Directive
      Compliant
      Circularity Profile
      N/A

      Documents & downloads

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      • Product Brochures

      • CAD Files and Packs

      • Technical Data Catalogues

      • Installation Instruction

      • Product Environmental

      • Specifications

      • Case Studies

      • Certificates (MSDS)

      Frequently Asked Questions

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      Is the 10PL lockable?

      Yes, the 10PL is lockable via a Phillips head screwdriver.

      For more information, please refer to the link:
      https://www.clipsal.com/Trade/Products/ProductDetail?catno=10PL 

      Is there a water proof version of the 10PL lockable tamper proof outlet?

      No. unfortunately this part doesnt exist.

      For further information please visit https://www.clipsal.com/Trade

      What is part number for 10PL in 15amp?

      The part number 10PL15 is not  standard  however it can be made as a special.

      For more information on this part please refer to https://www.clipsal.com/Trade/Products/ProductDetail?catno=10PL

      User-added image

      Is part no 10PL available in 15amp

      Part no 10PL15 is not a standard part  however it is available as a special

      for more information on this part please refer to https://www.clipsal.com/Trade/Products/ProductDetail?catno=10PL

      User-added image

      Momentum Relay Module Load Snubbing Requirement

      Goals and Symptoms

      What protective circuitry is required for Momentum relay output modules when switching inductive loads?

      Causes and Fixes

      To reduce the effects of radiated noise, it is required that snubbing components be added across inductive load devices.
      For AC circuits, rule of thumb is to add a 50 ohm resistor in series with a 0.47microfarad non-polarized capacitor across the load. Minimum component ratings would be 200VAC for 120VAC powered loads and 400VAC for 220VAC powered loads.

      For DC circuits, rule of thumb is to add a reverse biased clamping diode across the load. Component rating should
      be 2A minimum and greater than twice the maximum load voltage.

      Relay and contactor manufacturer catalogs can be consulted for commercial suppression devices matched to their
      particular PRODUCTS.

      Units affected are:

      170ADM39030 10pt IN/8pt Relay OUT Module Base
      170ADM39030C 10pt IN/8pt Relay OUT Module Base Conformally Coated
      170ARM37030 24VDC 10pt IN/8pt Relay OUT Module Base (120VAC Powered)
      170ARM37030C 24VDC 10pt IN/8pt Relay OUT Module Base (120VAC Powered) Conformally Coated


      Legacy KB System (APS) Data: RESL163742 V2.0, Originally authored by on , Last Edited by on
      Related ranges: Modicon Momentum

      Using Zentyal Linux FreeRADIUS along with APC Network Management Card Devices


      Issue

      Using Zentyal Linux FreeRADIUS along with APC Network Management Card Devices


      Product Line

      • Network Management Card 1 - AP9617, AP9618, AP9619

      Devices with an embedded Network Management Card 1 include (but are not limited to): Metered/Switched Rack PDUs (AP78XX, AP79XX), Rack Automatic Transfer Switches (AP77XX, Environmental Monitoring Units (AP9320, AP9340, NetBotz 200)

      • Network Management Card 2 - AP9630/AP9630CH, AP9631/AP9631CH, AP9635/35CH
      Devices with an embedded Network Management Card 2 include (but are not limited to): 2G Metered/Switched Rack PDUs (AP86XX, AP88XX, AP89XX), Certain Audio/Video Network Management Enabled products.

       

      Environment

      • v3.X.X AOS or higher
      • All serial numbers
      • RADIUS users

      Cause

      These instructions are provided as a guide for users utilizing FreeRADIUS v2.1.10, specifically performed on Zentyal Linux 3.3. Other FreeRADIUS installations may benefit from these instructions but have not been specifically tested.


      Resolution


      Step 1: Creating users
      • Go to the office tab on the left hand pane->User and Computers->Manage. Add the users here:

       

      (setting the users passwords here means that you do not have to declare the passwords in the users file)



      Step 2: Adding the RADIUS client
      • Go to Gateway->RADIUS Under General Configuration you need to add the RADIUS client (the IP/device you want to use RADIUS Authentication on).

       

      • Give your Client a name and enter in the IP address of the device you wish to add. You also add the Shared Secret password in this section.  Click on Add to finish adding the RADIUS client. Your RADIUS client is added to the list of RADIUS Clients now.

       




      Step 3: Adding your RADIUS Server to your APC device

      • Log into the interface of your APC Network Management Card enabled device. In this example, we will do the configuration via the web interface. It can also be completed via telnet or SSH depending on your model and firmware version.
        • v3.X.X, v5.X.X firmware:  Go to the Administration tab->Security->RADIUS->and modify one of the default server configurations.
        • v6.X.X firmware: Go to the Configuration->Security->Remote Users->RADIUS and modify one of the default server configurations.
       
      • Enter in the details of the RADIUS Server and the username/password and check the credentials (the username you test here is one that you added to your user section in Step 1).  By default, the user will have read-only access.


      (Example below from v3.X.X or v5.X.X firmware, v6.X.X interface will look similar but is green and white)


       

      Once the RADIUS server is added correctly you will see the following:
       






      Step 4: SSH into your FreeRADIUS server

       

      • When you SSH into your FreeRADIUS server, check the clients.conf file to make sure your devices are listed there. The location of the clients.conf file is under /etc/freeradius. You can see the Shared Secret password in this file for the particular device you added as a RADIUS Client.


       

      • Check the contents of the dictionary.apc file under /usr/share.dictionary.apc.

       


       




      Step 5: Modifying your Users file for specify users

      • Navigate to /etc/freeradius. Type nano users on the command prompt. (This command will allow you to edit the file).

      The below example screenshot of the users file indicates that userA has Administrator access. User apc has device access. All other users not defined in this file have read only access.
       


       

      • Once you have edited the file, restart the FreeRADIUS service to make sure the syntax is correct. To restart the service, enter the following command:

       


       

      It will show the following if no errors exist:
       


       


      Once all the above steps have been performed, log into one of the devices you added as a RADIUS client and test to verify it is authenticating properly.


       

      Can my project name be letters instead of numbers?

      You can use any combination of letters and numbers as long as the full order reference does not exceed *18 digits.

      What does ‘complete order’ mean?

      Complete order is a functionality you can turn on if you prefer to receive all the items in one delivery from your local distribution centre and one from Sydney. We will ship your order only when all the items become available

      Cannot update OpenJDK version used by PowerChute Network Shutdown for Mac OS X using the Java Update feature

      Issue:
      Cannot update the Open JDK version using the Java Update feature in the About Box.
         
      Product:
      PowerChute Network Shutdown v4.3

      Environment: 
      PowerChute v4.3, Mac OSX

      Solution:

      To change the version of OpenJDK used by PowerChute after updating the JDK you must uninstall PowerChute and re-install after installing the required version of Open JDK.

      NOTE: PowerChute Network Shutdown running on Mac OSX uses the system / pre-installed JDK. PowerChute for Mac OSX is not bundled with a JDK. For more information see the PowerChute installation guide attached. 

      VAMP 10L module showing error light

      Issue
      After connecting a VAMP 10L (VAM10LSE) module to a VAMP 321 the error light is illuminated.

      Product Line
      VAMP 321
      VAMP ARC Flash Modules

      Cause
      The VAMP module must be configured to talk to the VAMP 321. Until this communication connection is established the VAMP 10L module will be in an error status. (This is also for any other ARC Flash Module)

      Resolution
      Connect to the VAMP 321 using the VAMPset software. Navigate to the ARC Protection screen, then click on the Install arc sensors and I/O units > select install, then write the changes to the VAMP 321. The VAMP 321 will locate all I/O devices along with any connected sensors.

      VAMP 321 arc flash sensors no longer functions after connecting a VAMP 10L module

      Issue
      After connecting a VAMP 10L module to the VAMP 321 relay the VAMP 321 arc flash sensors no longer triggers a trip.

      Product Line
      VAMP 321
      VAM10L

      Cause    
      This issue may be caused by connecting the VAMP 10L module to the VAMP 321 incorrectly.

      Resolution
      Verify that the communication port on the VAMP 321 matches that on the VAMP 10L. If they do not match correct this then reconfigure the connection under the ARC Protection screen within VAMPset and write these changes to the VAMP 321. Finally confirm functionality.

      What do the green lights on the VAMP 10L module indicate

      Issue
      There are solid green lights on the VAMP 10L module, what do these indicate?

      Product Line
      VAMP 321
      VAMP 221
      VAMP ARC Flash Modules

      Resolution
      The solid green lights indicate that the attached arc flash sensor is connected and is functioning properly. If the light is not illuminated this indicates an issue with the wiring to the arc flash sensor or an issue with the sensor itself.  

      Note:   This is the same for any VAMP ARC Flash Module.

      What is the purpose of the Trio J and K Series Dual Antenna Ports?

      The J Series and K Series unlicensed radios both have two antenna ports. These can be of great benefit under certain circumstances. The ANT1 port is always used if only one antenna is required, but how and when do you use ANT2?

      There are two different ways in which the ANT2 port will come into use:

      1) In a radio configured as a Bridge repeater the user may configure the radio as a Dual Antenna Bridge. In this case all communications upstream (towards the Master) will occur on the ANT1 port, and all communications downstream (towards the Remotes) will occur on the ANT2 port. So ensure you connect the antennas appropriately.

      It may be desired to have a high gain yagi antenna on ANT1, as the path to the Master is long or obstructed, and more gain is needed. Alternately on ANT2 you may desire to have a low gain omni to communicate with Remotes scattered around the Bridge. Or perhaps a second yagi might be required on ANT2, to communicate with a Remote or Bridge further out.

      2) In a radio configured as a Master (Access Point) or Remote the second antenna port may also be enabled. In this case, the radio will always transmit on the ANT1 port, and it will always receive on the ANT2 port. This feature is rarely required, but will be useful in situations where filters or amplifiers are necessary eg in order to overcome losses in cabling and/or filters, or add filters to reduce interference.

      What is the maximum number of point APS_SENSORS that a VAMP 321 or VAMP 221 can monitor?

      Issue
      User needs to know the maximum number of APS_SENSORS that a VAMP 321 or VAMP 221 can monitor

      Product Line
      VAMP 321
      VAMP 221

      Environment
      I/O units

      Resolution
      The VAMP 321 and VAMP 221 can monitor a maximum of 16 modules.
      With a VAM 10L or VAM 12L module you can monitor a total of 160 APS_SENSORS.

      Radio Path Analysis and Free Space Calculators

      It is fairly easy to find online path loss calculators (or versions built into downloadable spreadsheets). A person designing a radio system might think that they've found a great resource when they stumble across one of these calculators. Such tools can be useful, but can also be very misleading and possibly dangerous.

      This article will show first an online calculation of a typical path, and then a calculation using a well known professional software package.

      Free Space Loss Calculator

      First, take a look at this typical online calculation page. It shows values for a seemingly simple real-world path. Typical numbers are used:

      Center Operating Frequency: 915 MHz (902-928)
      Path Length: 1.4 miles (2.24 km)
      Transmit Power: 30 dBm (1 watt)
      Transmit Cable Loss: 3 dB (incl connectors)
      Transmit Antenna Gain: 7.15 dBi (5 dBd)
      Receive Antenna Gain: 12.15 dBi (10 dBd)
      Receiver Sensitivity: -108 dBm (K series at 32 kbps)
      Receive Cable Loss: 2 dB (shorter cable)


      The calculated receive sensitivity sounds great. At -54.5 dBm this would theoretically provide a fade margin of 53.5 dB, for presumably a “bullet-proof” path. (most paths only need a 20 dB fade margin to be reliable) But on this path, the reality is much different, as the following graphics will show.

      Professional Software using Terrain Profiles

      Below is a profile of the same path, generated from a terrain database using a professional path loss calculation package. Included are approximations of trees (green vertical lines) and buildings (grey vertical lines) as seen on an online map website. Discussions with the customer provided approximate tree heights. 

       

      It can now be seen that certain factors were not considered when running that simple online calculator. The trees, buildings and terrain can all get in the way of the radio signal, unless very tall towers are used. In this case a 15 foot mast was used for the site on the left (Well #3) and a 35 foot structure for the master site on the right. (WWTP)

      A path worksheet generated by the professional software package is shown below. It clearly includes many more details than the online software does, but all of the input parameters included above are the same. The key item among them is called Diffraction Loss. In this example, you can see that the Diffraction Loss is 30.76 dB. This is a lumped value which includes path degradation for each hill encountered, and for each block of trees or buildings.

      This huge difference in path losses takes the fade margin down to just over 22 dB. While this is still a workable path, (anything over 20 dB is usually ok) it does clearly show the need for the antennas and structures specified. If a lower gain antenna or shorter tower were used, or if the path length were much greater, the fade margin might easily drop well below 20 dB.

      In order to get completely above the trees, considerably taller structures would be required. The red line shows the “line of sight” path. It clearly pushes through obstacles much of the way. The blue line shows something called the 60% F1 zone. Technical knowledge beyond the scope of this document would be required to fully explain Fresnel zones, but suffice it to say the following:

      • To avoid any path losses due to diffraction around obstacles or absorption in trees & buildings, the blue line (60% of the F1 zone) would have to remain entirely above any of the obstacles seen in the graphic. Only then would the simple online calculator be accurate, as there would no longer be any diffraction losses.

      Typically, only microwave paths are designed to avoid all obstacles. The higher in frequency a radio signal is, the less it is able to diffract around obstacles, and the more it is absorbed by trees and buildings. Such system designs will be much more expensive, as taller towers are needed. In this case, instead of 15 and 35 foot structures, 70 foot structures would be required!

      In order to design a reliable radio system when sources of diffraction or signal absorption exist, a professional path study should be performed. This study may not be free, and it may require several days or weeks to complete. It will however result in a system which will be brought online with minimal changes required, and which will remain highly reliable in poor weather or with significant degradation due to equipment maintenance issues.

      Simple free space path loss calculators do have their place. They can give an idea of whether a path is theoretically possible at the specified frequency and distance, and they will work well for paths with no obstacles. But before moving on to build a system, such simple tests should be followed up by a path analysis that includes real world factors such as terrain, trees, buildings and other obstacles.

       

      Antenna Horizontal & Vertical Separation

      Vertical or horizontal separation is needed for masts with multiple antennas. The required separation is dependent on what type of frequencies are being used and how the radios are programmed (Eg. unlicensed access point).

      Horizontal Separation

      If both antennas on a mast are connected to remote radios, then a minimum of 2-3 feet of vertical separation is typically OK. If one antenna is connected to an access point radio, then it will be transmitting much more, and thus interfere constantly with the other. In such a case, a lot more separation would be needed.

      Looking at the below graphic taken from the internet you can find the 850 MHz line and interpolate up a bit to get 915 MHz for Trio K and J series 900 MHz radios. When trying to avoid interference with access point radios a good rule of thumb is ~60 db of isolation, AND the two radios sitting on different channels. Nothing can be done with spread spectrum about having them on different channels. With 67 channels, odds are the radios will be on a different channel. That reduces the interference somewhat. But still on top of that you still want 60 dB more isolation. Follow the 60 dB line sideways until you reach the 915 MHz point. This will be ~75 feet.

      The same basic rules apply for licensed 450 MHz radios. They have to be on different channels (preferably 5 MHz or more apart though) AND you need 60 dB isolation. Follow the 60 dB line across until you hit the 450 MHz line and you’ll see the necessary spacing is about 20 feet.

      Consideration for the mast itself should also be reviewed. There should not be a lot of concerns with a YAGI antenna, unless it is being mounted next to a large tank type structure. 70cm - 1m or 2 -3 feet should suffice. An OMNI antenna however, must be mounted a few wavelenghts away from a mast. An example at 450MHz would be 1.5 meters (5 feet). At 900MHz it should be at least 70cm or 2.5 feet.

      Vertical Separation

      For vertical separation (with vertically polarized antennas) you’ll see the required separation is about 10 feet to get 60 dB isolation at 915 MHz. If you look at the horizontal separation table you’ll see that about 100 feet horizontal distance is required to do the same thing. Clearly, with vertically polarized antennas vertical separation is 10 x better.

      Trio Radios

      If both radios are Trio masters you can configure them for Multi-Master Sync mode and they can either share one antenna (with a power splitter) or have two antennas at similar heights. Just keep one a bit above the other (eg 2-3 feet) to avoid heavy coupling from one antenna into the other.

      NMC Web interface reports "Someone is already logged in"

      Issue
      When trying to access the web interface, a message is displayed saying "Someone is already logged in"
       
      Product Line
      • Web/SNMP Card - AP9606
      Devices with an embedded Web/SNMP Card include (but are not limited to): Environmental Monitoring Unit 1 (AP9312TH)
      • Network Management Card 1 - AP9617, AP9618, AP9619
      Devices with an embedded Network Management Card 1 include (but are not limited to): Metered/Switched Rack PDUs (AP78XX, AP79XX), Rack Automatic Transfer Switches (AP77XX, Environmental Monitoring Units (AP9320, AP9340, Netbotz 200)
      • Network Management Card 2 - AP9630/AP9630CH, AP9631/AP9631CH, AP9635/35CH
      Devices with an embedded Network Management Card 2 include (but are not limited to): 2G Metered/Switched Rack PDUs (AP84XX, AP86XX, AP88XX, AP89XX), Rack Automatic Transfer Switches (AP44XX), Certain Audio/Video Network Management Enabled products, Smart-UPS Online (SRT).
      Environment
      All serial numbers

      Cause
      Depending on the model NMC, there is a certain number of maximum sessions allowed.

      Resolution
      With NMC1 devices, only one active sessions is supported at a time based on a hierarchy of priority (Serial --> Telnet --> Web). If the web interface displays a message stating someone is already "logged in", it can be cleared by either logging into an interface with a higher priority to end any web sessions that may be open, or to reboot the NMC. NMC2 devices support simultaneous sessions, however if the maximum concurrent user limit is met a reboot will also end active sessions.

      Is there a Clipsal lux sensor for daylight havesting

      You will need to use a system like Clipsal CBUS to achieve this or
      use one of the Argus sensors

      SAE_UE_MS_CU_WE

      Argus Dual Technology Occupancy Sensor

      

      SNMPv3 changes not applied when done through CLI/Telnet

      Issue
      When applying changes to SNMPv3 settings through the CLI or telnet, changes are not actually applied until hitting "submit" in the web interface

      Product Line
      Network Management Card 1 (NMC1) - AP9617, AP9618, AP9619

      • Network Management Card 2 (NMC2) - AP9630/AP9630CH, AP9631/AP9631CH, AP9635/AP9635CH 
        Devices with an embedded Network Management Card 2 include (but are not limited to): 2G Metered/Switched Rack PDUs (AP86XX, AP88XX, AP89XX), Certain Audio/Video Network Management Enabled products.
         
      Environment
       
      • All serial numbers
      • Any device listed above utilizing SNMPv3
       

      Resolution
      The current workaround is to apply intial changes and configuration using SNMPv3 through the web interface - or logging into the web interface after pushing changes and clicking the "submit" button. When a fix is available, this article will be updated with the proper firmware rev.

      Compatible I/O units for VAMP 221

      Issue
      User needs to know which I/O units are compatible with VAMP 221

      Product Line
      VAMP 221

      Environment
      I/O units

      Resolution
      The following I/O units are compatible with VAMP 221. Details for each unit are provided below.

      • VAM 12L accommodates up 10 arc APS_SENSORS, 3 APS_SENSORS have dedicated trip outputs
      • VAM 12LD accommodates up 10 arc APS_SENSORS, 3 APS_SENSORS have dedicated trip outputs
      • VAM 10L accommodates up 10 arc APS_SENSORS
      • VAM 10LD accommodates up 10 arc APS_SENSORS
      • VAM 3L accommodates up to 3 fiber loops
      • VAM 3LX accommodates up to 3 fiber loops with sensitivity adjustment
      • VAM 4C accommodates up to 3 current transformers
      • VAM 4CD accommodates up to 3 current transformers

      What is the part number for the lid to suit the INS62042 Stainless Steel floorbox?

      The part number for the lid to suit the INS62042 Stainless Steel floor box is a INS62040.


      Some of the key features are:

      • Suit most Clipsal Switch Plates, including 2000 Series™ and C2000 Series™
      • Up to four, double Switch Plates per Floor Box with options for Power, Data, Video and Telephone
      • Aluminium alloy lid with stainless steel finish
      • Lid working range opens to 80°
      • Shearsafe technology includes soft-close lid to protect users and cables
      • 70mm grid spacings to accommodate other accessories from the OptiLine 70 range
      • Flexible design for retrofitting into older floor box carcasses
      • IP40 rating
      • Earth tab and kit for safe installation


      For further information please visit https://www.clipsal.com/Trade/Products/ProductDetail?CatNo=INS62040

      What to do when StruxureOn app stops working

      Uninstall and reinstall the StruxureOn app

      Issue
      My app stopped working

      Product Line
      StruxureOn

      Environment
      StruxureOn iPhone app
      StruxureOn Android app

      Resolution
       
       

      Try this

      1. Force the app to close.
      2. Uninstall, then install the app again.
      3. Restart the phone and log in to the app.
       
       
      SEE ALSO

      Alarm notifications in StruxureOn


      Issue
      Alarm notifications in StruxureOn

      Product Line
      StruxureOn

      Environment
      StruxureOn Gateway
      StruxureOn smartphone app

      Resolution
       
      You can select to enable or disable alarm notifications to define if you want to be notified of new alarms.

      There are two types of alarm notifications:

      • A generic alarm notification from Standard devices. 
        Alarms are bundled and sent every five minutes.
      • An instant push notification on critical alarms occurring on Premium devices. 
        When a critical alarm occurs on a Premium device, it will automatically create an incident. You can access the incident from the notification or from the Incidents tab in the app.
       

      The StruxureOn app looks strange on my iPad

      The StruxureOn app was designed for smartphones and may not look its best on iPad or other tablets.

      Issue
      The app looks strange on my iPad

      Product Line
      StruxureOn 

      Environment
      StruxureOn iPhone app

      Resolution
       
      The StruxureOn app was designed for smartphones and may not look its best on iPad or other tablets.
       

      Try this

      Install the app on a smartphone. It runs on both Android and iPhones.

       
       
      SEE ALSO
       

      My StruxureOn app is very slow or times out

      The app requires a network connection to run on your smartphone. It works on both the mobile network and Wi-Fi.

      Issue
      My StruxureOn app is very slow or times out

      Product Line
      StruxureOn

      Environment
      StruxureOn iPhone app
      StruxureOn Android app

      Resolution
       
       
      The app requires a network connection to run on your smartphone. It works on both the mobile network and Wi-Fi.
       

      Try this

      • Turn off the mobile network or the Wi-Fi one at the time to see if this resolves the issue.
       
       
      SEE ALSO

      I don't get push notifications from StruxureOn on my smartphone

      Turn on Push notifications in your phone settings to enable StruxureOn notifications on your phone.

      Issue
      I don't get push notifications from StruxureOn on my smartphone

      Product Line
      StruxureON

      Environment
      StruxureOn smartphone app

      Resolution
       
       
      Push notifications must be turned on in your phone settings to enable StruxureOn notifications on your phone.
       

      Try this

      • iOS: Enable notifications in Settings>Notifications StruxureOn.
       
       
      SEE ALSO

       

      Temperature Sensor not detected on an AP9631 that was pre-installed in a Symmetra

      Issue
      An issue has been identified with AP9631's that come pre-installed in a single phase Symmetra unit - when connecting the temperature sensor to either UIO port, the NMC web UI will show either "Communication Loss", or will show a temperature sensor is connected, but not give any temperature reading:



      Product Line
      • Network Management Card 2 - AP9631


      Environment
      AP9631 models that shipped preinstalled in a Symmetra - affected date range is 5A1641 and newer

      Cause
      These NMC's have an issue that does not allow them to see exactly how many UIO ports they have, which causes this behavior. Other UIO accessories, such as the AP9610 dry contact accessory, will also not work. The NMC will function as expected in all other ways, this issue only affects the UIO ports.

      Resolution
      This issue has been resolved in firmware with AOS v6.5.0+. Upgrading the firmware will immediately resolve the problem. The latest revision of firmware can be found on apc.com, or available via the Data Center Expert (DCE) catalog.
       

      Configuring alarm thresholds for notification in StruxureOn


      Issue
      Configuring alarm thresholds for notification in StruxureOn

      Product Line
      StruxureOn

      Environment
      StruxureOn Gateway
      StruxureOn smartphone app

      Resolution

      You will only receive alarm notifications on critical alarms occurring on Premium devices. There are default settings for criticality on most devices, but you can determine which alarms are critical by customizing alarm thresholds in the StruxureOn Gateway. Alarm thresholds can also be defined directly on a network management card (NMC) but if you're defining thresholds on multiple devices, it is easier to do in the StruxureOn Gateway.
      1. In the StruxureOn Gateway, go to More… > Alarm Configuration.
      2. Click Create Alarm Configuration, and choose a sensor type.
      3. Specify a name for the alarm configuration.
      4. Specify a value for at least one threshold parameter: Minimum, Low, High, or Maximum.
      5. Click Add sensor type.
      6. Filter the list by device type and device group. You can narrow the list using text you type to find only the sensors you want in the list.
      7. Click +Add or +Add all to include the sensors you want to respond the threshold alarm.
      8. Click Done and OK to finish the configuration.

      When a monitored device sensor reports a value below what you defined as Low, it will generate an alarm with the severity of warning.
      When a monitored device sensor reports a value below what you defined as Minimum, it will generate an alarm with the severity of critical.

      How we use your data in StruxureOn


      Issue
      How we use your data in StruxureOn

      Product Line
      StruxureOn

      Environment
      StruxureOn Gateway
      Data Center Expert 7.4.X

      Resolution
       
       
      At Schneider Electric, we value the security and privacy of your data as much as you do – and we understand that sharing your data with us is not something you take lightly.

      What data do we collect?

      We collect sensor data and alarms from critical infrastructure devices, that you choose to share with us. We only collect data about the performance of your equipment, and metadata such as where it’s located and how old it is.

      StruxureOn does not access any data stored on your servers or storage, or monitor any traffic passed through your network.

      What do we use your data for?

      Firstly, we process and store it for you, so it’s available to you anywhere in the world through the StruxureOn app. But more importantly, sharing your data with us allows us to optimize the services and products we provide, to help you optimize your data center, and to enable you to benchmark yourself with peers worldwide.

       

       
      SEE ALSO

      SmartConnect login reports "Application Error" "Sorry something has gone wrong!".

       Issue:
      When logging into SmartConnect Portal an error is received 


      Product:
      SmartConnect Portal

      Environment:
      Web interface SmartConnect@apc.com

      Cause:
      Error

      Solution: 

      To correct log into the SmartConnect account and add company name to the user profile
       
      • Log into SmartConnect.apc.com
      • Go to My Profile
      • Go to My Company
      • Add company name
      • Click Update at the bottom of the web page
      • Log out of SmartConnect and log back in
        
       
       

      If the above does not resolve the issue please gather
      • Product ID
      • Product Key
      • Model number
      • Serial number
      • Screenshot of the error
      • E-mail address associated with the account
      and contact Schneider Electric Technical Support. Contact information for Technical Support will be found at this link https://www.apc.com/us/en/support/contact-us/Schneider

       

      PowerChute Network Shutdown v4.x fails to shutdown the vCenter Server VM or ESXi hosts when using a local account.

      Issue:
      PowerChute Network Shutdown v4.x fails to shutdown the vCenter Server VM or ESXi hosts when using a local account.

      This issue manifests itself as follows when attempting to shut down ESXi hosts during a shut down sequence as seen in the PowerChute error log.

      19-05-18 10:44:38,096 ERROR Thread-40 com.apcc.m11.components.WebServer.util.virtualization.VMWareConnection - Unable to log directly into host (NoPermission or InvalidLogin): 192.168.1.10
      
      19-05-18 10:44:38,096 DEBUG Thread-40 com.apcc.m11.components.WebServer.util.virtualization.VMWareConnection - com.vmware.vim25.InvalidLogin

      Product Line:
      PowerChute Network Shutdown versions 4.x

      Environment:
      All support OS configured with VMware vCenter Server and ESXi host/s. 

      Cause:
      PowerChute attempts to log in with lower case user name

       e.g.
      User created in ESXi host and entered in PowerChute as PCNSUSER
      When PowerChute contacts the host it enters pcnsuser
      The user is rejected since the ESXi host is expecting PCNSUSER (all upercase letters). 

      Solution.
      Create user in the host/s with lower case letters. 
       

      Video: How to program an ATV630/ATV930 Process drive to run using local keypad control.

      Issue:
      How to program an ATV630/ATV930 process drive to run using local control.

      Product Line:
      ATV630, ATV930, Altivar Process

      Resolution:

       


      Programming Sequence

      From the Main Menu: 
      1. Scroll down (slide your finger around the wheel clockwise) to Menu 5 Complete Settings and press OK
      2. Then scroll down to Menu 5.5 Command and Reference, press OK, and verify/modify the following parameters:
      • config ref freq1= Ref.Freq-Rmt.Term               (sets the keypad to be your speed control)
      • control mode= Not Separate                            (your start/stop command and speed reference are coming from the same source)
      • Command switching= Command channel 1    (tells the drive to look at channel 1 for start/stop)
      • CMD channel 1 = HMI                                     (tells the drive what command channel 1 is)

      Note: If your drive is already set to I/O Profile or Separate control mode, you can opt to leave that parameter set the way it is. As long as you have your reference and command channels programmed correctly, it won't matter what the
      control mode is set to.
      However, going from I/O Profile to Not Separate would force a factory reset. So if you're already set to I/O Profile, leave it in I/O Profile unless you want to do a factory reset.

      What are the known issues with the StruxureOn Gateway?


      Issue
      What are the known issues with the StruxureOn Gateway?

      Product Line
      StruxureOn

      Environment
      StruxureOn Gateway

      Resolution

       

      Get a quick overview of known issues and fixes. If you’re experiencing issues not on this list, or if you have a feature request, please let us know by opening a support ticket here.

      Known issues – Gateway

      • Saved discoveries are lost when you update StruxureOn Gateway from v1.0.2 to v1.0.3.

      • The serial number does not update in the StruxureOn Gateway when a power module is replaced in a Symmetra PX. Rediscover the Symmetra PX to display the information for new power modules as expected. 
        Do not remove the Symmetra from the Devices list.

      • The StruxureOn Gateway installer does not open ports in the firewall to allow access to the web server. You must access the StruxureOn Gateway application from the local host. You can access the application from remote hosts only if you disable the firewall on your computer.
      • After you update StruxureOn Gateway to the latest version, it is best to clear your browse cache.
      • The serial number does not update in the StruxureOn Gateway when a power module is replaced in a Symmetra PX. Rediscover the Symmetra PX to display the information for new power modules as expected.
      • There is an issue using NFS shares for backup. Windows shares work as expected.

       

      Installing and setting up the EcoStruxure IT smartphone app


      Issue
      Installing and setting up the EcoStruxure IT smartphone app

      StruxureOn applications and services have new names - EcoStruxure IT Gateway, EcoStruxure IT mobile app, and EcoStruxure Asset Advisor - and are now part of EcoStruxure, Schneider Electric's IoT-enabled open and interoperable architecture.

      Product Line
      EcoStruxure IT

      Environment
      EcoStruxure IT
      Data Center Expert 7.4.X
      iPhone
      Android

      Resolution

       
       


       

      The EcoStruxure IT app is available for iOS and Android in English only at this time.

      You can install the app the links below:

      Get smartphone app in Google Play Store

      Get smartphone app on iTunes

       

       

      I have trouble logging in to the StruxureOn app on my smartphone

      Before you can use the app, a user account must be set up for you in the Gateway. If there is an issue with your user account, you will not be able to log in to the app.

      Issue
      I have trouble logging in to the StruxureOn app on my smartphone

      Product Line
      StruxureOn

      Environment: 
      StruxureOn iPhone app
      StruxureOn Android app

      Resolution
      Before you can use the app, a user account must be set up for you in the Gateway. If there is an issue with your user account, you will not be able to log in to the app.
       

      Try this

      • Verify that the user account you are using to log into the app exists in the Gateway with the correct phone number and is enabled.

      If the user account is missing in the Gateway configuration, you can create additional users in More…>Users (Gateway option).

      •  Could you have made a typo entering the phone number? Try again.
      • Wait a few seconds. The one-time code may be on its way. Delivery speed and availability may vary by location and service provider.
      • Try using your phone’s data connection instead of wifi. Some wifi networks unfortunately block the one-time passcode.

      List of users in the Gateway

       
       
      SEE ALSO

      About StruxureOn Gateway


      Issue
      About StruxureOn Gateway

      Product Line
      StruxureON

      Environment
      StruxureOn Gateway

      Resolution
       
      Register your StruxureOn Gateway server with the StruxureOn Digital Service, then download the StruxureOn app for your mobile device, Android 4.4 and higher or iOS 8 and higher. 

      After you install StruxureOn Gateway, use a browser on any computer with network access to the server to log in to the application from the local host, https://localhost/dce/index.html. Enter the username  admin  and password  admin.

      You access basic functions for the first time from the banner on each page. Menu options for all functions are available in the upper right corner of the status bar.

      Proxy server

      The StruxureOn Gateway server must use the internet to communicate with the StruxureOn Digital service. If you are using a proxy server, choose to automatically detect proxy settings, or to configure the settings manually:

      1. Specify the proxy server address, the HTTP port and HTTPS port used to communicate with the proxy server, and the username and password to access it.
      2. Click OK to confirm the StruxureOn Gateway server can access the proxy server using these settings.

      Register the Gateway with StruxureOn

      Once your StruxureOn Gateway is connected and communicating with the StruxureOn server, click the link to Register with StruxureOn. For more information, see Get started on struxureon.com.

      Discover devices

      Create and run device discoveries for Standard SNMP (SNMPv1, SNMPv3) and NetBotz devices, or Modbus TCP in the More... > Discovery option.

      Specify a name for the discovery and a valid IP address or IP address range.

      Standard discoveries

      Specify an IP address range. Use an asterisk to search an entire subnet: 192.168.1.* Use a dash to search a range of IP addresses: 192.168.1.100-254

      You can specify multiple IP addresses or IP address ranges, and select either the SNMP or NetBotz protocol, or both protocols.

      SNMP: Specify SNMPv1 or SNMPv3.

      For SNMPv1, specify the Read community name (public is default), the Write community name (private is default), and the port, (161 is default).

      For SNMPv3, specify the Username, Authentication type (MD5 or SHA), Authentication password, Encryption type (DES, DES3, AES128, AES192, AES256), Encryption password, and Port (161 is default).

      NetBotz: Specify the Username, Password, and Port (80 is default, or 443 with SSL enabled).

      Modbus TCP discoveries

      Specify the Device type, IP address, Port (502 is default), and Slave ID.

      Note: All discovered devices are placed in the Discovered Devices list on the Devices page. Devices are not monitored until they are moved from the Discovered Devices list to the All Devices group or a group you create.

      Additional configuration

      Auto Update

      Enable to automatically update the StruxureOn Gateway software. Auto update is disabled by default.

      Configure alarm thresholds

      Create alarm thresholds by sensor type in the More ... > Alarm Configuration option.

      1. Click Create Alarm Configuration, and choose a sensor type.
      2. Specify a name for the alarm configuration.
      3. Specify a value for at least one threshold parameter: Minimum, Low, High, or Maximum.
      4. Click Add sensor type.
      5. Filter the list by device type. You can narrow the list using text you type to find only the sensors you want in the list.
      6. Click +Add or +Add all to include the sensors you want to respond the threshold alarm.
      7. Click Done and OK.

      View active alarms

      Click the status icon at the top of every page, or click Alarms to view active alarms for all devices or by device.

      You can filter the list by the alarm severity and by the data displayed in any column, and choose whether to display alarms that have been resolved.

      View device details

      On the Devices page or on the Alarms page, click the device label to view device details.

      Click the IP address of the device to launch its user interface.

      Click the parent device, if available, to view its device details.

      View sensor data

      On the device details page for any device, click the sensor name to view sensor data. Non-numeric sensor data is available in a table by default. Numeric sensor data is available as a graph by default.

      Graphs display the last 24 hours by default, You can set the graph to display the last 7 days, last 30 days, or a custom interval.

      Click the graph to display individual data points. Move the sliders at the bottom of the graph to zoom in or out.

      Click Export to download sensor data as a CSV file.

      Configure device polling

      Specify the timeout and the number of times the server should retry polling SNMP and Modbus TCP devices.

      Timeout (seconds): Specify how long the StruxureOn Gateway server will wait for a response before it considers the poll failed.

      Retries: Specify how many times the StruxureOn Gateway server will attempt to communicate with a device after the initial failure, before it stops trying to access the device.

      Configure device file transfer settings

      Create, modify, or remove device settings configurations to access SNMPv1 and SNMPv3 devices.

      The file transfer method is FTP only.

      You can modify, but you cannot delete the Default Device Settings configuration.

      The Default Device Settings configuration is applied to all SNMP devices unless a device is specified in another configuration.

      To create a device settings configuration:

      1. Specify a name for the configuration, a username and password, and port.
      2. Click Add Devices to specify the SNMP devices you want to access. Filter by device type, or enter search terms for data in any column in the list.
      3. Click Done and then Create.

      Note: The StruxureOn Gateway gathers the event.txt log daily for most APC devices using the Gateway's FTP credentials, apc/apc by default. Makes sure the Gateway credentials match those on the devices. Otherwise, a warning email message is sent every day for each device.

      Upload Device Definition Files (DDFs)

      Upload Device Definition Files (DDFs) from your local computer when needed.

      The latest Signed DDF Catalog is included when you install StruxureOn Gateway. When a more recent catalog is available, or when a custom DDF that is not included in the catalog becomes available, you can upload it to your StruxureOn Gateway server.

      Signed DDF Catalog: Upload the latest Signed DDF Catalog from dcimsupport.apc.com. Signed DDFS are verified and signed by Schneider Electric.

      Unsigned DDF: Upload an individual DDF. Individual DDFs may not yet be verified. The Signed DDF Catalog contains only DDFs verified by Schneider Electric.

      Configure backup

      Create and schedule full, configuration, and synchronized server backups.

      Click Add Location to define the mount type (NFS or Windows), backup path, and for the Windows mount type, the username, password, and domain of the server you are using for the backup.

      Create, edit, or delete Gateway users

      You create, edit, and delete StruxureOn Gateway users from the More... > Users option.

      All StruxureOn Gateway users have admin user privileges. You can delete the default admin user once another user has been created.

      Note: You log in to struxureon.com to manage contacts for the StruxureOn Digital Service.

      Customer Experience Program: The Customer Experience Program helps Schneider Electric improve StruxureOn Gateway and the features you use most often by sending usage and error data. Participation in the program is enabled by default. You can change this at any time in your user account settings.

      Other options

      username: Account details and user preferences for the logged in user.

      Logs: Download a zip archive of informational logs from your StruxureOn Gateway server.

      Device Polling: Specify the timeout and the number of times the server should retry polling SNMP and Modbus TCP devices.

      Device Library: Upload a signed DDF catalog (Device Definition File) or an unsigned DDF from your local computer.

       

       

       

      SEE ALSO

       

      Setting up Diagnostics for J Series radios

      Problem

      I'm having trouble getting Diagnostics working with Trio J Series radios. What am I missing?

      Solution

      Setting up the computer
      • Navigate to the computer’s network port setup and select the TCP/IPv4 dialog. Ensure the computer is set to a Static IP address, similar to that shown below.
      Setting up the gateway radio
      • In the Access Point radio, or whichever radio which you are directly connecting your PC to (this is called the eDiags Gateway radio), go into Setup, then eDiag Setup and enable eDiags. Enter the IP address of your computer (must match the address entered above), then click the Activate Changes button.
      Ensure you only enable eDiags in ONE radio at a time. It won't break the network if you enable it in more than one, but will cause some extra unnecessary chatter on the radio system which is not desirable. If you later run eDiags using another radio as the entry point, you must disable eDiags in the first radio, enable it in the second, then go into the TView Database entry for each radio and change the IP address to the new radio.
      Setting up TView diagnostics database
      • Open TView Management Suite, then select the Diagnostics software package.
      • Click No if asked you whether you want to open a previously-used database. (unless you DO want to open that previously-created database!)
      • Go to the Settings menu then to eDiags Port Settings. Enter the IP address used by the LAN port of your computer again here. Some computers have more than one LAN card, so we must specify the appropriate port. Note the IP port number is 1040, same as in the radio. Leave this as-is. Click Apply Changes then Exit.
      • Go to the File menu, then New. Select a location to save your radio database and give it a name that means something to you and the system being tested. Then click Save.
      • This opens the Database Setup dialog where you enter all your radios.
      • Enter the Access Point first. Type its name and serial number. You MUST know the serial numbers. Each radio’s serial number is printed on the label on its under-side. If the radios are already installed, you can find the serial numbers by opening the saved cfg files with a program such as WordPad or Excel. Each radio's serial number is in there. (you DID save each radio’s config file in a safe place didn’t you?)
      • Specify the radio model and configuration eg J Series Access Point. For other radios it'll be J Series Remote or Bridge. If a Bridge, it may be a single or dual antenna type.
      • Select the eDiags (Ethernet) communication port. Enter the IP address of the radio you're directly connected to, and on which you have enabled the eDiags feature.
      • If desired you may change any of the Alarm limits. For example you may be using a 24 volt power supply, so the range might be 23 to 25 volts.
      • Click the Apply Changes To Database button, then click Add New to add more radios.
      • Change the radio type to Remote or Bridge as needed. Also ensure you leave the eDiags IP address the same for all radios. Do NOT enter each radio's own IP address. In all cases, leave it at the IP address of the radio that has eDiags configured, and to which your computer is directly connected.
      • When done adding radios, click Exit.
      Monitoring the diagnostics
      • Click the Group Poll button. (looks like three people standing in a small group) This will poll each radio in the system one after another. Any alarms show up at the bottom. Alarms can be acknowledged/cleared with buttons at the top. To change polling interval, go to the Settings menu, then Polling Setup.
      • Disable Group Polling by de-selecting the same button. Then click Individual Poll. Select a Remote radio to poll. then click Toggle to turn on polling. You'll get a nice bar graph of values. When done, toggle polling off and exit.
      • Go into the Tools menu then Statistical Performance. You'll see the second tab is the packet error test. Select a remote radio and start polling. It will run until you click Finish.
      • You can then click the Commissioning Report button to get a nice report you can print.
      • Go to the Data Logging menu and select View Trend – J and K Series. Select the desired radio. Drag the pointer at the bottom across to see parameters recorded at specific times and dates.