White Electric | Automatic Single Socket Outlet Mechanism, 250VAC, 10A

Begin by taking note of the product/s that are not responding and are they doing anything else different from normal operation? For example, is the backlight flashing in a sequence, does the product respond to three presses and shows the pairing led colouring and what colours are seen. If what is suggested below does not resolve the switches not responding these details can assist the Tech Support team in diagnosing what is occurring.

Once this has been taken note of begin by power cycling your Wiser Hub. This can be done by removing the micro-USB where it connects to the Hub or by turning off the power outlet that supplies power to the Hub. Leave it off for 10 – 15 seconds and then reconnect the Wiser Hub and wait until it completes its reboot procedure at the end of which only 2 LED indicators should be visible on the Wiser Hub. With LEDs at top of Hub - if connected with Ethernet cable (Right and Left Led will turn ON). If connect via WiFi (Middle and Right Led will turn ON)

If this fails to resolve the issue the product failing to respond may need to be power cycled itself. If confidant and able, access the switchboard that has the RCBO’s or Circuit breakers that supply power to the products. Turn the applicable supply off for 10 – 15 seconds and then turn this supply back on.

Note: If uncertain contact your installing electrician for the Wiser system who may advise what is supplying power to the Wiser products. If fuses are installed in your switchboard it is recommended to have your electrician remove the fuse and then re-fit after 10 – 15 seconds. Fuses can be extremely dangerous if not correctly handled by a qualified electrician.

If the switches are still unresponsive contact Tech Support via phone – Australia: 13 73 28 (13 SEAU) New Zealand 0800 652 999, email - techsupport.pz@se.com or via online chat through a link on our support page https://www.clipsal.com/clipsal-support/contact-us or https://www.pdl.co.nz/support
 

With the move from Wiser Room to Wiser by SE app, there is the addition of ‘Homes’. This is to support cloud based and many new system features. Hence it now requires a different way of having multiple users access a Bluetooth device.
Bluetooth Wiser mechanisms are now linked to a “Home” and device ID that is created when a device is registered and added to a home. Once a mechanism is added to a home those who want access to the device’s schedules and settings will need to be added as a member of the “Home”.
If they are not added as a member to the initial “Home”, simply adding the device to a new home will prevent the already saved schedules from being viewed or adjusted.
To add a new member to the “Home”, tap menu, (top left), then Home Management, then the home name, then Add Member and follow the prompts.
 

This message occurs when there is no mobile data connection or a WiFi connection to your device. When this occurs, you will still be able to connect to your Bluetooth switches/dimmers as these just require Bluetooth to be enabled on your device. It will prevent access/control of Zigbee devices and IP Cameras as this requires access to the cloud/internet. Via WiFi, without internet, you may still get control of the Zigbee switches/dimmers but not the IP Cameras.
 

Voltage Independent Technology
Residual current devices using Voltage Independent Technology can continue to operate in the event of a complete voltage loss or neutral break.

The residual current device consists of:

• high magnetic performance core (ex: nanocristalline)
• a high-sensitivity relay
• an electronic interface analyzing the signal.

• The toroid provides information on the leakage current and the power required to trip the device.
• The electronic circuit and the relay are not connected to the electrical network. Power is provided only by the leakage current.
• Even if there is an accidental break of the neutral conductor or a voltage drop, the entire electromechanical system will continue to operate, allowing the residual current device to trip.

Voltage Dependent Technology (with and without FE)
A voltage source is required to operate this technology.
For Schneider Electric residual current devices, earth fault protection is provided in the event of a voltage drops down to 50 V.

In the case of VDT technology ("Voltage Dependent Technology"), the toroid only provides information about the leakage current.
The power required for tripping is supplied by the electrical network.


"Voltage Dependent Technology" RCDs supplied via the FE (Functional Earth)
In the event of loss of supply (required to address the fault and trip), there are two categories of behavior:

• Category 1: the RCD does not open and continuity of service is optimum, because the load is powered on when the voltage is restored, but the RCD is unable to operate if the loss of power supply is the result of a neutral break. The presence of line voltage is a hazard because the RCD is no longer able to perform its protection function in the event of contact with the line potential

• Category 2: the RCD opens if there is loss of power supply (including in the event of neutral break). After the voltage is restored, the RCD must be reclosed to power on the load again.

To improve the level of protection provided by category 1 RCD, in the event of neutral breaking, the product is supplied by redundancy via the FE (line to FE supply instead of line to neutral), allowing it to continue to perform its protection function.
This configuration allows the behavior of VDT RCDs to be compared with that of VIT RCDs.
 

• conformity with the standards is confirmed by a national conformity mark on the product. The mark is assigned by a third-party organization independent of Schneider Electric. This involves regular sampling at the production site to ensure continued conformity with the standards in question.

According to the standard requirements, all electrical equipment protected by VD with FE RCDs must be earthed to ensure maximum earthing resistance as follows:

• Ue = 110 V: 50 ohm,
• Ue = 230/240 V: 100 ohm.

Reference document - CA908066E

IEC 60755 describes general requirements for residual current operated protective devices.

❶ Vigi modules (Vigi NG125, see example in the figure)
The add-on Vigi module is the most flexible residual current device (it is installed in combination with a circuit breaker).
Vigi are covered by the IEC 61009 and IEC 62423 series of standards.

❷ Residual Current operated Circuit Breakers without integral overcurrent protection (RCCB) (Acti9 iID, see example in the figure)
The Acti 9 iID RCCB is the main residual current device in the facility and is used as the main incomer. RCCB are covered by the IEC 61008 and IEC 62423 series of standards.

❸ Residual Current operated circuit Breakers with integral Overcurrent protection (RCBO) (Acti 9 iCV40N, see example in the figure)
RCBO = combination of circuit breaker and residual current device function in the same product. This can be obtained by combining the circuit breaker with its Add-on Vigi Module.
RCBO are covered by the IEC 61009 and IEC 62423 series of standards.

❹ Socket RCD (SRCD) (see example in the figure) SRCD are covered by the IEC 62640 series of standards.

❺ Industrial type circuit breakers incorporating the RCD function must comply with Annex B of IEC 60947-2.
Residual current devices with a separate toroid are standardized in Annex M of IEC 60947-2.


Reference document - CA908066E
 

The bolt sizes are provided on the table below.
 

NSX Breakers	Bolt Size
NSX100	6MM BOLT
NSX160	8MM BOLT
NSX250	8MM BOLT
NSX400	10MM BOLT
NSX630	10MM BOLT

Some other key features on the NSX range are: