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How to troubleshoot ATS480 with "INF6" when an optional communication card VW3A3720 is inserted?

FAQ000242984

27 August 2022

Unfortunately, ATS480 is only compatible to VW3A3720 on version v2.1IE28 and higher. When we put an optional communication card VW3A3720 below this version, it will come up with INF6.
 
To update the firmware of the optional communication card VW3A3720, we will need the software: EcoStruxure Automation Device Maintenance
The software is available on se.com via this link:
EcoStruxure Automation Device Maintenance V3.0 Software - Release | Schneider Electric
Once installed, please launch Schneider Electric Software Update (SESU) and check that EADM is up-to-date.
Minimum required version is v3.0.196.
 
The following certificates must be installed:
https://download.schneider-electric.com/files?p_Doc_Ref=PKICER_ROOTCA
https://download.schneider-electric.com/files?p_Doc_Ref=PKICER_TIMESTAMPCA
https://download.schneider-electric.com/files?p_Doc_Ref=PKICER_FSIGNCA
 
The Ethernet package is also needed and available on se.com via this link:
Ethernet Firmware for VW3A3720 V2.1 IE28 | Schneider Electric (se.com)
Please note, VW3A3721 card is not compatible with ATS480.
 
The update procedure is available in EADM folder:
C:\Program Files (x86)\Schneider Electric\Automation Device Maintenance\Documents
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GUIDE:
Step 1.
Check the firmware version of the optional module VW3A3720, this is "V1.FIE26", below v2.1IE28, update is needed
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Step 2.
Setup the IP address of the communication module so that it would become visible to your network
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Step 3.
Open the software "EcoStruxure Automation Device Maintenance" software, later referred as EADM. Add the device, to me, I am in a local Modbus TCP connection, therefore I select MODBUS(TCP), and input the IP address I setup in previous STEP 2.
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The device will show up.
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Step 4.
Unzip the downloaded firmware, and put to the address set in the "Package Setting".
Default is: C:\Users\Public\Documents\Schneider Electric\Data Packages
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The firmware we put in the "Data Package" should show up in the list in "Data Package" after restarting the software. We will need to save the project, you will be required to set up a password, (it will need to be strong password).
 
Step 5.
Open the saved project, make sure the "dot" on the left top corner is in yellow, else there is issue with connection. Select the Data Package from the red box, and click the button in the green box.
In the pop-up, select "Anonymous" and click "Connect", if the connection is successful, we should see a green tick, and green indicator, the correct description of the drive will also show up. If unsuccessful, the "Invalid credentials" may show up, this is usually caused by the cybersecurity setting in drive. Or the firewall is enabled that blocked the communication (especially common for internal Schneider users).
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While the communication is OK, we select the device, and find "Update Firmware" button at the bottom of the page. After we click "Update Firmware", click "Confirm" on the pop-up window, and it will show "Confirmation required", click on the "Bell" button, select the device, read the warning carefully and confirm when all is ready.
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The update will start and complete automatically when is done, the drive will reboot.
If we double check, the INF6 will go away and firmware of VW3A3720 is now V2.1 IE28.
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