FAQ000240095
05 October 2022
Issue
The "Refresh License" button is greyed out and will not allow the license to be Refreshed.
Product Line
Power Monitoring Expert
Environment
Migrations
Resolution
Refreshing licenses is to enable additional features, such as software modules, or additional monitoring devices. You can refresh licenses online only, directly from the PME server if it has an Internet connection. You use License Configuration Tool to refresh licenses.
If you have activated the initially in an Offline mode the Refresh Method is not available. Currently there is no Offline Refresh Method available.
To Refresh the license you will need to Return the License via the Offline Return Method.
After that you can then re-activate the License in either the Online or Offline Method and it will have the additional features, such as software modules, or additional monitoring devices applied.
