Can a customer call PSG directly, for Drive and Softstart troubleshooting help?


01 July 2022

Issue : 
Drives Product Support Group direct contact number.

Product Line :
Altivar Drives & Altistart Soft Starts

Cause :
How to contact the support group for drive and soft start.

Resolution : 
Yes.  Call our Toll Free number at 1-888-778-2733.
Select option 1 to enter an existing case number, or key in your 5-digit Premier Support Contract number. 


Select option 2 for Technical Support Queue
Select option 4 for AC Drives and Softstarts

Email address is

Chat live via chat portal : Live Chat Support

Normal hours are 8am to 8pm EST, Monday to Friday.  Emergency support is available outside normal hours for a fee or available to customers with a Premier Support Contract.