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How to set the RTU internal clock to the correct time via the SCADAPack?

FA316405

01 March 2021

Issue:
I am trying to set the RTU internal clock to the correct time via the SCADAPack E configurator à Transfer à Set RTU Time;
However, the remote device time remains the same.
Is there any other way to setup the RTU clock?

Answer:
Cause:

RTU is set to take the time from network with NTP from Time Server

Resolution:
Network Time Protocol (NTP) is a networking protocol for clock synchronization between computer systems and different controllers.

RTU can update its time by two methods:
1- Network Time Protocol (NTP) 
2- Local Connected computer with SCADAPack E Configurator.

If NTP option is checked, the user will not be able to set the time from SCADAPack E Configurator. 
Please follow the following steps to resolve the problem:
i) Open SCADAPack E configurator
ii) Connect to Controller
iii) Go to TCP/IP section and click on plus sign
iv) Select TCP/IP
v) Uncheck "NTP Network Time" from "Enable TCP/IP Services" sub-section

Download the configuration to RTU.
Now you can set the time from SCADAPack E Configurator by clicking on Transfer from the main menu and select "Set RTU Time"