23 January 2021
Customer does not have a Drives Contract and needs information about it.Product line:
Altivar, Altistart, Advanced Support, Priority Support, Contract supportEnvironment:
Fee support for the Drive Products Support Group became available in January 2017. Resolution:
See attached brochure on Priority support and coverage options.
For more information regarding adding this service or to renew your existing priority support contract, please call 888-266-8705 and select option #4.