Frequently asked questions
PM5560 that has stopped logging kWH on firmware 1.003
FA310470
02 May 2023
Product LinePM5560
Environment
Logging
Resolution
This is an issue in the 1.x.xxx version of PM5500 firmware which was causing a File Status error condition and issue of occasional missing records in the data log. The device driver stops downloading on-board data logs after some time (approximately 2 months if the data logging interval is 15 minutes)
These issues have been fixed in FW V2.0.1. See Video: PowerLogic PM5500 - Upgrade Procedure for Firmware using FTP