Frequently asked questions

FA310470

02 May 2023

Product Line
PM5560

Environment
Logging

Resolution
This is an issue in the 1.x.xxx version of PM5500 firmware which was causing a File Status error condition and issue of occasional missing records in the data log. The device driver stops downloading on-board data logs after some time (approximately 2 months if the data logging interval is 15 minutes)

These issues have been fixed in FW V2.0.1. See Video: PowerLogic PM5500 - Upgrade Procedure for Firmware using FTP