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What can be done if I am having a problem registering my drive on the Drives Startup website?​

FA282630

23 January 2021

Issue:
Problems registering a product online

Product Line:
All Altivar drives and Altistart soft starts - open and enclosed.

Environment:
All models and serial numbers

Cause:
None

Resolution:
You can send the information to the following email address:  drivesstartup@schneider-electric.com
Or click on the Program Support link on the left side of the page on the Startup website and provide details regarding the issue or problem.

NOTE:  This website and program is only available in the US.  This site is NOT supported by the Drive Products Support Group (DPSG).  DPSG can not resolve issues with this site.