FA246200
23 January 2021
Issue:Why does Wiser Air thermostat United States and Canada model require a secure Wi-Fi connection?
Wiser Air will not connect to a Wi-Fi network that is not protected by a password. When setting up a Wiser Air thermostat, it will detect Wi-Fi networks and ask the user to input Wi-Fi password. If one tries to skip the password entry, Wiser Air will report an error message that the password is an invalid length.
Product Line:Wiser Air Thermostat United States and Canada model
Environment:United States and Canada
Resolution:Schneider Electric places a strong emphasis on the security of the Wiser Air Thermostat. As such, Schneider Electric requires that Wiser Air connect to a password-protected network with a minimum Wi-Fi security of WPA Personal. WPA Personal or WPA2 Personal Wi-Fi security is required. WEP (an insecure legacy Wi-Fi security method) is not supported.
