Quantcast

When clicking on the Monitoring, Control or Diagnostics tabs in Sequence of Events Recorder (SER) 7.1 or 7.2, the following message "undefined is null or not an object" is displayed

FA212434

29/07/2020

Product Line
SER 7.x

Resolution
The "undefined is null or not an object" message will be displayed when CLR integration is NOT enabled in SQL.
To enable CLR Integration:

1. Open SQL Server Surface Area Configuration (Start > All Programs > Microsoft SQL Server 2005 > Configuration Tools)
2. Click on "Surface Area Configuration for Features"
3. Expand the "POWERLOGICES" instance in the left-hand window
4. Highlight CLR Integration and then check the "Enable CLR integration" box
5. Click Apply and OK



6. In Administrative Tools -> Services, restart the POWERLOGICES Instance service
Reopen the Powerlogic eSolutions Webpage and navigate to the Monitoring, Control and Diagnostics tabs.