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Unable to access "APM Setup" page in Active Pager Module 6.1

FA212388

21/07/2020

Goals and Symptoms

Symptoms
When attempting to access the APM Setup page from the eSolutions web page, the following error is displayed:

Server Error in '/PLAPMSetupWeb' Application.

Access is denied.
Error Message 401.2.: Unauthorized: Logon failed due to server configuration. Verify that you have permission to view this directory or page based on the credentials you supplied and the authentication methods enabled on the Web server. Contact the Web servers administrator for additional assistance.


 

Facts and Changes

PRODUCTS Affected
APM 6.1

Causes and Fixes

Solution

Enable Integrated Windows Authentication for the PLAPMSetupWeb website

1. Open Internet Information Services (Control Panel > Administrative Tools > Internet Information Services)
2. Expand the tree on the left to the following:
Local Computer > Web Sites > Default Web Site > PLAPMSetupWeb (Windows XP)
Local Computer > Web Sites > PLeSolutionsWeb > PLAPMSetupWeb (Windows 2003)
3. Right-click on PLAPMSetupWeb and select Properties
4. Click on the Directory Security tab and select Edit… in the Authentication and access control section.
5. Check the box for Integrated Windows Authentication


(Windows XP Screen Capture)

6. Perform an IISReset
7. Re-open the eSolutions webpage and access the APM Setup page