"Error connecting to terminal server:" error message when connecting to System Manager Software (SMS) through SMSWeb



Goals and Symptoms

When connecting to the SMS Setup Utility using terminal services from SMSWeb (Webclient) on a client PC, the following error is received:

Error connecting to terminal server: 'computer name'

The following "Unknown publisher" pop-up may be displayed if running Windows XP SP3:

Causes and Fixes


ActiveX settings in Internet Explorer are configured incorrectly


To resolve this error, add 'computer name'\PowerLogicWeb to the trusted sites zone of Intenet Explorer and verify Initialize and script ActiveX controls NOT marked as safe for scripting" in the security settings is enabled

Legacy KB System (APS) Data: RESL201363 V1.0, Originally authored by MaTh on 02/13/2010, Last Edited by MaTh on 02/13/2010
Related ranges: System Manager 4.0, System Manager 4.2, System Manager 4.3