When the user tries to add a device in Management Console, they see the error "Exception of type Management Console.Common.ManagementConsoleExxception' was thrown"



Goals and Symptoms

After a user has replaced a Network database with a new Network Database from the System\etc folder and then tries to add a device in Management Console, they may see the below (screenshot) error message:
Note: The error message will appear when the user tries to click on OK to save the setting.

Exception of type 'ManagementConsole.Common.ManagementConsoleException' was thrown.

Causes and Fixes


This message can be caused by:

A. The ionsng.dll file has become corrupt

B. The user did not enter the Product Key for their ION software


A. Re-register the ionsng.dll by following the steps in RESL189281
B. Enter the product key using the License Manager under TOOLS in Management Console, as shown below.

Legacy KB System (APS) Data: RESL201141 V2.0, Originally authored by KBAdPM on 01/26/2010, Last Edited by MaTh on 01/04/2013
Related ranges: ION Enterprise V6.0