Verify that either the group users, or the user NT AUTHORITY\NETWORK SERVICE has at least if not more permissions than what is shown below in the screen shot.
1) Navigate to the ION Enterprise folder
2) Right click on ION Enterprise and go to properties
3) Go to the security tab
4) Add either the users group or the NT AUTHORITY\NETWORK SERVICE user to the list of users and groups with access to the folder.
5) Verify that the permissions are set to a minimum of what is shown below:
Date Created: February 25, 2009
Last Revised: April 29, 2009
Original Author: MN
All content © 1992-2009 Schneider Electric
Legacy KB System (APS) Data: RESL198395 V1.0, Originally authored by MiNe on 04/30/2009, Last Edited by MiNe on 04/30/2009
Related ranges: ION Enterprise V5.6