Information Manager (IM) report error: Internet Explorer was unable to link to the web page you requested / Pro-Essential Controls could not install.

FA212162

16/05/2020

Issue:
 Information Manager (IM) report error: Internet Explorer was unable to link to the web page you requested / Pro-Essential Controls could not install.
 
 Product Line:
 This error applies to all versions of System Manager Software (SMS) running Information Manager (IM).
 
Environment:
 SMS
 
Cause:
 The error occurs when a report is being generated using a device which has a special character in its name. The error will continue on all subsequent reports until Information Manager is closed and re-opened.
 
Resolution:
 To fix this error, remove the special characters from the device name in the SMS setup utility.