How to Add / Modify Modems for ION Enterprise



Goals and Symptoms

If a customer has a modem type that is not in ION Enterprise modem database it is possible to add a new modem. To do this complete the following steps:

Causes and Fixes

To configure custom modem settings:

  1. Download the nommodem setup tool from the ftp site (
  2. Visit the modem manufacturers web site to get the AT strings.
    i.e.: for a multitek modem (
  3. You will need to copy a modem setting (so that USER appears after the modem type) then you can adjust the settings & save. This will then be available in management console as a selectable modem type.

Last Revised: December 3, 2007
Applies To: ION Enterprise
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Legacy KB System (APS) Data: RESL189986 V1.0, Originally authored by KBAdPM on 12/04/2007, Last Edited by KBAdPM on 12/04/2007
Related ranges: ION Enterprise V5.5, ION Enterprise V5.0