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Can not open Wave Form Capture form Alarms in PowerScada Expert 7.20 Web Client (Thin Client) from remote PC.

FA210408

26/04/2019

Issues
Wave Form Capture form Alarms in PowerScada Expert 7.20 Web Client (Thin Client) from remote PC

Product Line
Powerlogic Scada version 7.20

Environment

Powerlogic Scada version 7.20 only

Cause
When attempting to open Wave Form Captures from any Alarms Page from a Remote PC that is using Web Client or Thin Client it will not display even though you can see all of the available Wave Form Captures. When you select or highlight one of them it will not do anything.

Resolution

This issue was escalated to L4 and it was determined that the cause of this issue was wrong version of CiTextBox.ocx located in the 'ActiveX.zip' file in PLS_Include Project. To fix this issue all that is needed is to replace the 'ActiveX.zip' file located in the PLS_Include Project user folder with one attached below.
NOTE: If a Service Release 1 is installed after the 'ActiveX.zip' file has been replaced it will revert back to the wrong version so it will have to be replaced again with the one from this article.

 

Legacy KB System (APS) Data: RESL212144 V1.0, Originally authored by RaDe on 07/24/2013, Last Edited by RaDe on 07/24/2013
Related ranges: PowerSCADA Expert 7.2