The EM4800 configuration tool cannot connect to the EM4800 meter. The following message will be displayed:
"Could not determine unit type based on model number EM48XXXX-3P-08"
The meter will respond to ping commands, and the user can connect to the web server, however the model number listed on the web server will show as "3P-08" model instead of the full part number.
EM4800 configuration tool
In rare cases the meter can lose the model identifier information.
Telnet into the device to manually update the model number information.
Use Windows Command Prompt to telnet the model number to the device.
(Paste or type the following into the command window)