Failed to Web Deployment Files - Error Message when using Web Deployment Preparation Tool

FA207687

23/11/2019

 
Issue:
The on-site engineer is getting the following error while trying to deploy web client: 

Product Line
PSE 7.x
PSO 8.x, 9.0

Cause:
The CitectSCADA Server is separate to the WebServer PC and in the Citect.ini file the parameter [WebServer]DeployRoot="\\Server Name\Path\WebServer\deploy" is being used to represent the directory where a Web Client deployment will be placed on the WebServer. However, when running the Citect Explorer / Tools / Web Deployment Preparation, the following error message is being displayed: Failed to Create Web Deployment Files
 
Resolution:
This error is due to several possible reasons:

1. The UNC path used or the mapped drive location used for your [WebServer]DeployRoot directory location for your WebServer PC is incorrect.
2. CitectSCADA looks for the Deploy sub folder, so your path must have the location specified to this "Deploy" folder within the installed Web Server directory.
3. Access Violations (Read / Write permissions) to the folder specified on the WebServer PC. Read / Write permissions have not been setup properly between the WebServer and the CitectSCADA server in the MS Windows Security.
Try enabling the Guest account on the WebServer PC as CitectSCADA will attempt to use this by Default to gain access. OR, add the Windows User currently logged in on the CitectSCADA Server PC to be an administrator on the WebServer PC.
Check to see if there is a need to add admin level user permissions for the local user to the folder: inetpub\wwwroot\citect