An indication of communication issues between devices and the server/software is displayed and can be quickly accessed using Management Console.
An explanation of the various states that may be shown within the Status field is listed below to aid in troubleshooting.
ION Enterprise 6.0.x
StruxureWare Power Monitoring 7.0.x
Power Monitoring Expert 7.2.x / 8.x
The status field in the Devices or the Sites panel of the Management Console can contain a number of different states.
These are explained below:
All attempts to connect to a port have failed due to a remote problem
The port is connected to the designated channel
The port is connecting to the designated channel
The port (or gate) is disabled
The port (or gate) was connected and was disabled and is now disconnecting
The port is disconnected
The port is disconnecting
An unrecoverable error occurred on the channel associated with the port. This typically means that an attempt to close an open channel failed.
(serial and modem sites only) Indicates the state of the comm port associated with the device
(serial sites and modem sites only) Indicates the state of the comm port associated with the device
The port connection has been pre-empted by a higher priority request or cannot be serviced because of an existing higher priority connection.
A connection has been bumped by a higher priority request and is being disconnected. The desired state for this connection has yet to be determined.
There are no viable routes for the connection request. There are no compatible channels, or all compatible channels are disabled.