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Why are the Load (PC->Sepam) and Factory Settings options grayed out when communicating to a Sepam Series 20 Relay with SFT2841?

FA179847

24/01/2018

Issue
Why are the Load (PC->Sepam) and Factory Settings options grayed out when communicating to a Sepam Series 20 Relay with SFT2841?

Product Line
Sepam Relay
SFT2841


Environment
Relay setting software

Resolution
The Load and Factory settings are grayed out in SFT2841 because the Sepam Relay is in "Operation" mode and will not allow the customer to change any of the parameter settings.


In order to enable these options, the customer must click on the "key" icon and enter the Sepam password. By default, the password is "0000".



By entering this password, the Sepam relay will enter into "Parameter Settings" mode and allow the customer to change the parameter settings, including loading a new parameter settings file (PC ->Sepam) or changing to Factory settings.