Data Center Expert | E-mails from StruxureWare show in Celsius regardless of preferences.

FA177264

13/05/2020

Issue
Managing Users within StruxureWare Data Center Expert

Product Line
StruxureWare Data Center Expert (DCE)
- Basic Appliance (AP9465)
- Standard Appliance (AP9470)
- Enterprise Appliance (AP9475)
- Virtual Appliance (AP94VMACT)
StruxureWare Central (SWC)
InfraStruXure Central (ISXC)

Environment
StruxureWare Data Center Expert (all versions)
StruxureWare Central (all versions)
InfraStruXure Central (all versions)

Cause
Data Center Expert uses device definition files (DDFs) to understand what information to poll from a discovered device.  During the discovery of APC devices and after a firmware update of an APC NMC, Data Center Expert will attempt to download a DDF file (ddf.zip) from the device using either FTP or SCP (SSH). If the server is unable to perform this transfer, you will see a message stating "Device status may be inaccurate due to attempt to transfer DDF failed".

Resolution:

The design of the StruxureWare system and it's automatic or "Essential Alerts" is that we allow the APC device to inform us what it believes to be the proper alert information by way of a device definition file (DDF) downloaded at the time of device discovery. These alarms are populated in the Alarm Configuration perspective under Device Alarm Configuration. Although some information that is sent can be edited, the specifics about the value for the alert can not. These are all pre-defined based on the Network Management card.

If a manual threshold is created, this threshold is based upon settings in the StruxureWare server itself. You can create a temperature threshold for the same sensor on StruxureWare and it should e-mail you based upon your preference settings. If it is important to get the alert in Fahrenheit, creating such a threshold would be the workaround.