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Cannot View Camera Thumbnails in StruxureWare DCE 7.2.2 on Windows 8.x

FA176820

12/05/2018


Issue
The camera thumbnails are blacked out in the Surveillance perspective Thumbnails view of the StruxureWare Data Center Expert 7.x client on Windows 8.x.
Note: Users can launch the live feed, and retrieve and view clips, as expected.

Product Line
StruxureWare Data Center Expert

Environment
Microsoft Windows 8.x and later
StruxureWare Data Center Expert 7.x client

Cause
The DCE client does not load the camera thumbnails because it does not recognize the Windows 8.x jpeg_decoder.

Resolution
It is recommended Windows 8.x users run the DCE client in Compatibility Mode.
This is fixed in DCE 7.2.6 and 7.2.7.

This issue has reappeared in DCE 7.3.1. In Windows 8, the following should resolve the issue until it is permenantly resolved:

Open up c:\<USER_HOME>\.isxc\7.3.1\.metadata\.plugins\org.eclipse.core.runtime\.settings\org.eclipse.ui.prefs with a text editor such as Notepad.
Add the following on it's own line:
OVERRIDE_IMAGE_PROCESSOR=true