After the PowerChute Business Edition Agent starts (signalled by the "Monitoring Started" event in the Event log), it sometimes takes 5 minutes before UPS Communication is established.
PowerChute Business Edition v10.0.1, v9.5 and previous versions communicating with Smart-UPS SMT, SMX, SURTD.
All supported OS.
This issue is caused by certain combinations of UPS and PowerChute Agent software.
This issue will be address in a future version.