MASTER YOUR CASTLE with your new build or reno project
Enter competition

Why does my Symmetra PX UPS show a power module status of NA when first installed?

FA163693

18/02/2016


Issue
Symmetra PX UPS shows power module status as "NA" within the Network Management Card interface when the module is first installed



Product Line
  • Symmetra PX
  • UPS Network Management Card 1 (NMC1) - AP9617, AP9618, AP9619
  • UPS Network Management Card 2 (NMC2) - AP9630/30CH, AP9631/31CH

Environment
  • All UPS firmware revisions
  • All NMC1 and NMC2 firmware revisions
     

Cause

Still under investigation



Resolution
Perform a reboot on the NMC management interface. In order to do this, access the web interface and navigate to the Administration tab->General->Reset/Reboot and select "Reboot management interface." Press apply.

If caller is at the UPS they can also press and release the pin hole reset button to accomplish the same reset.