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User can not successfully log into PowerChute Network Shutdown client via a web browser.

FA159729

31/03/2018

Issue:
Browser reports "Page cannot be displays" or the user is repeatedly asked to re-enter their login information when attempting to log into PowerChute Network Shutdown (PCNS) client via a web browser, though a correct user name and password has been entered. Upon login, the username and password form fields are cleared, and the user is not logged in.

Product Line:
PowerChute Network Shutdown

Environment:
Web browser

Cause:
This will occur if cookies are blocked in the browser settings.

Solution:
To resolve the issue in the browser:
 
Internet Explorer - go to Tools > Internet Options > Privacy > Sites Button. Enter the IP address of the system running the PCNS client that is being blocked and click "Allow".
 
Chrome - Settings > Show Advanced Settings > Privacy > Content Settings> Cookies > Manage Exceptions. Enter the IP address of the system running the PCNS client that is being blocked and click "Allow".
 
Firefox - cookies are not blocked by default in Firefox.
 
Safari - cookies are not blocked by default in Safari.
 
 
You should now be able to successfully log in to PowerChute via the web browser.