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PowerChute Business Edition: Disconnecting the 940-0128D Cable Causes Low Battery Event

FA159719

19/04/2018

Issue:
PowerChute Business Edition disconnecting the 940-0128D Cable Causes Low Battery Event

Product Line:
PowerChute Business Edition
940-0128D cable
Smart-UPS

Environment:
All supported OS

Cause:
When the 940-0128D cable is disconnected from the UPS, it mistakenly triggers a Low Battery event in the PowerChute software.

Solution:
Stop PowerChute before disconnecting the cable.