MASTER YOUR CASTLE with your new build or reno project
Enter competition

Minimum and Maximum voltages missing in PowerChute Business Edition Data Log when connected via USB enabled Smart-UPS or Microlink language Smart-UPS

FA159628

24/07/2018

Issue:
Minimum and Maximum voltages missing in PowerChute Business Edition Data Log when connected via USB enabled Smart-UPS or Microlink language Smart-UPS

Product Line:
PowerChute Business Edition

Environment:
All supported OS

Cause:
The minimum and maximum voltage readings (Vmin/Vmax) do not get transmitted from the UPS when connected with the SUA Smart-UPS via USB cable. These values are filled in when the same UPS is connected via the 940-0024C or 940-1524C serial communications cable. This is a limitation of USB communications on a Smart-UPS SUA model UPS. The current voltage at the time the data is being recorded does populate with the correct information.

Also, the The minimum and maximum voltage readings (Vmin/Vmax) do not get posted to PCBE when attached to Microlink Smart-UPS.


Solution:

None at this time