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Video: Back-UPS XS/RS "G" & "M" Manual Adjustment for Sensitivity

FA158952

18/04/2019

Issue:
Demonstration of the adjustment for the internal input AC Sensitivity and Transfer Voltages of the Back-UPS XS/RS 'G' & 'M' families.
Symptom may be seen as frequent transfers to battery power or constant "clicking" being heard from the unit.

Product Line:
Back-UPS Pro XS/RS/NS

Environment: 
BR700G/BR1000G/BR1500G
BX850M/BX1000G/BX1300G/BX1350M/BX1500M/BN1080G/BN1350G

Cause:
The Back-UPS detects and reacts to line voltage distortions by transferring to battery backup power to protect connected equipment. In situations where either the Back-UPS or the connected equipment is too sensitive for the input voltage level it is necessary to adjust the transfer voltage.

Resolution: 
Process is to adjust for frequent line issues such as Line Noise (Total Harmonic Distortion), Brownout or Over Voltage conditions using the method below.
  1. Connect the Back-UPS to an AC power source. Be sure the Back-UPS is turned off.
  2. Press and hold the POWER button for six seconds. The load capacity bar will flash on and off, to indicate the Back-UPS is in Program mode.
  3. Press the POWER button again to scroll through the menu options. The Back-UPS will beep to confirm the selection. Refer to the table for an explanation of the transfer voltage sensitivity levels.
Sensitivity Indicators