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NetBotz appliance firmware upgrade or downgrade causes USB-attached external storage data loss.

FA158414

9/03/2019

Issue:

NetBotz appliance firmware upgrade or downgrade causes USB-attached external storage data loss

Product Line:

NetBotz

Environment:

NetBotz 2.x, 3.x, and 4.x firmware (BotzWare)

Cause:

Not Provided

Resolution:

When upgrading (or downgrading) any version of NetBotz firmware when the running version has been configured to support USB-attached external storage, camera capture images and alert history (graphs and other alert information) are deleted from the storage device when it is re-attached under control of the upgraded or downgraded firmware.

Workaround: Use network-attached storage instead (Windows share or Unix NFS).

Fix Status: No fix available.