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Empty gray screen appears when trying to run graph in ISX Central on a Windows 2000 system.

FA158363

14/09/2018

Issue:
Empty gray screen appears when trying to run graph in ISX Central on a Windows 2000 system

Product Line:
InfraStruxure Central

Environment:
Potentially every version (newer versions not tested on Windows 2000)

Cause:
APC has seen 2 instances where running a graph on a Windows 2000 system causes a blank window. In these cases, windows did not have the gdiplus.dll file installed

Resolution:
The file in question can be downloaded here:

http://www.microsoft.com/en-us/download/details.aspx?id=18909