Data Center Expert | How do I upgrade my appliance version?



Process for upgrading StruxureWare Data Center Expert.

Product Line:
StruxureWare Data Center Expert (DCE)
- Basic Appliance (AP9465)
- Standard Appliance (AP9470)
- Enterprise Appliance (AP9475)
- Virtual Appliance (AP94VMACT)

StruxureWare Data Center Expert (all versions)


****Due to unplanned maintenance on the StruxureWare Help Center you must contact your local technical support to receive upgrades for StruxureWare Data Center Expert.  The expected time frame for finishing the required maintenance to the platform is April 30 2019.****

Creating a Help Center Account & Associating your Appliance (Online/Offline)
Upgrading the Data Center Expert Appliance
How to keep your product version up-to-date within the Help Center

EcoStruxure IT Help Center Account & Associating your Product

1) Log into your Data Center Expert (DCE) desktop client.

2) Navigate to the help menu and select DCIM Support Community.
NOTE: If your version of DCE does not have a link within the Help menu for DCIM Support Community, proceed to offline association listed below.
NOTE: If when you navigate to this link it does not load the EcoStruxure IT Help Center site, proceed to the Offline Association section.

3) Log into your existing account or create a new account.

4) Select your profile image in the upper-right and then select My Products and your product should be displayed.

EcoStruxure IT Help Center - Offline Product Association (Alternative to online association listed above)

NOTE: Please attempt an association of your Product using the method listed above before performing and Offline Association.

1) Navigate to the EcoStruxure IT Help Center site at

2) Log into an existing account or create a new account.

3) Select your profile icon in the upper-right and select My Products.

4) Complete any requirements to be able to associate your product:
- Email verification
- Country selection

5) Select the Associate offline product button.

6) Select your product from the list and fill in the required information.
Important Note: Make sure to select the software version that you currently have installed.  DO NOT enter the version to which you wish to upgrade.

7) Click on Submit and the request for the association is sent to site administrators for approval.  Once approved, the product will display within your My Products list.
NOTE: If you are unable to click on the Request Offline Association button, please verify that the data within the fields is entered correctly.

Upgrading the Data Center Expert Appliance

1) Within the DCE desktop client, navigate to the Help menu and select DCIM Support Community.  Log into your account.
NOTE: By accessing the upgrades this way, your product version will stay up-to-date.
NOTE: If the computer with the desktop client installed does not have access to the internet, you will need to manually log into

2) Select your profile image in the upper-right corner and select My Products.

3) Ensure that your product version is up-to-date. See Keeping your Product version up-to-date (section below) for details.

4) If an update is available for your product you will need to select a link that will be displayed on the product listing saying "There's a new update for your product."
NOTE: If no product update is avaialble, no link will be shown.

5) If a contract has been entered by technical support for your product, the necessary upgrade files will be displayed.  Click on See Update Path to view the upgrades.
NOTE: If no current software support contract is associated to your product by technical support, you will need to contact technical support to have it associated.

6) Expand the upgrade path by clicking the See Update Path button and select the first upgrade within the list. 

7) Download the file from the downloads table.

8) Verify the checksum of the file.  For instructions see knowledge base FA309128.

9) Extract the upgrade files.

*****Perform a backup of your DCE Appliance before issuing the upgrade!  For instruction see knowledge base FA299440.*****
NOTE: It is also recommended to perform a snapshot within VMware if you are using the DCE virtual appliance.

10) Login to the DCE Desktop Client, select the Updates Menu, and then select Apply Server Update.

11) Select Import and navigate to the extracted upgrade file.  Select Open.

12) Select Install Update to start upgrading the server.

13) Monitor the progress of the update on the web interface of DCE.
NOTE: Upgrades usually take an hour or less to complete, but for certain upgrades it may take up to 4 hours to complete.

14) When prompted for login on the web interface, log in and install the new desktop client.  Instructions for downloading and installing the desktop client can be found in knowledge base FA272226.

Keeping your product version up-to-date in the Help Center

Online Associated Product

1) Log into the DCE Desktop Client.

2) Navigate to the Help menu and select DCIM Support Community.

3) Log into your existing account and your product version should now be updated.
NOTE: You can verify the upgrade by selecting your profile image in the upper-right 

Offline Associated Product

1) Log into the DCE Desktop Client.

2) Navigate to the Help Menu and select About StruxureWare Data Center Expert.

3) Copy the first part of the installed version (X.X.X).

4) Navigate to and log into your existing account.

5) Select your profile image in the upper-right and then select My Products.

6) Navigate to your product within the list and click on the version number.

7) Enter the new version number retrieved within step 3 and click on the check to save.