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Data Center Expert | Deleting a device causes all associated information to be deleted.

FA158245

2/03/2019

Issue:
Deleting a device from StruxureWare Data Center Expert causes all associated sensors and historical data to be deleted.

Product Line:
NetBotz Central (NBC)
InfraStruXure Central (ISXC)
StruxureWare Central (SWC)
StruxureWare Data Center Expert (DCE)
NetBotz Appliances (NB)
Network Management Cards / 3rd party devices

Environment:
NBC, ISXC, SWC, & DCE (all versions)
NetBotz Appliances
SNMP Devices
Modbus TCP/IP Devices

Cause:
When a device (NetBotz, SNMP, Modbus TCP/IP) is deleted all associated information for the device is purged from the server's database. This means that all historical sensor data, alert data, and surveillance data will be deleted.

Resolution:

If historical data must be kept for a device the device CAN NOT be removed from the software.  Once the device is deleted the sensors and historical data are also removed.  There is no workaround at this time.