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After activating PPP support on my version 1 Netbotz appliance, the serial port cannot be used for configuration

FA158207

2/03/2019

Issue:

After activating PPP support on my version 1 Netbotz appliance, the serial port cannot be used for configuration

Product Line:

NetBotz

Environment:

NetBotz version 1

Cause:

When PPP / modem support is enabled on a WallBotz or RackBotz 300/303/310/400, serial port cannot be utilized by either the NetBotz Serial Configuration Utilities or HyperTerminal. This is due to the fact that once PPP is enabled, the serial port is placed in a different mode.

Resolution:

To access via the serial port PPP / modem support must be disabled. This can be done via the Advanced View.

Alternately, once a HyperTerminal session is started do the following steps to disable the PPP mode:
Power off the appliance
Power on the appliance
As soon as the appliance begins to boot, press the ESC key many times in quick succession

Please note that the version 1 NetBotz 300/303/310/400 are no longer officially supported.