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    Where to find the application running on a HMI installed on machine manufactured by an OEM?

    Issue:
    Where to find the application running on a HMI installed on machine manufactured by an OEM?

    Product Line:
    Magelis HMI (all models)

    Resolution:
    When replacing a Schneider Electric Magelis HMI that was installed in a machine that was built by a 3rd Party OEM manufacturer, please ensure you contact the 3rd Party first for any support requests. You should confirm if they are able to send you a new HMI or at least the application that was previously used to program the unit. Simply purchasing a new HMI from Schneider Electric directly will not solve the issue. The HMI's from Schneider Electric do not come pre-programmed with the application your machine builder has installed.

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