Discover our Clipsal Smart Home packages as seen on The Block 2018

in location

OR

I'm looking for

  • Wholesalers
    • Uncheck All Check All
  • EXPERTISE
    • Expand
    • Expand
    • Expand
    • Uncheck All Check All
  • Switchboard Manufacturers
    • Uncheck All Check All
OR

The best way to see what Clipsal electric products can do for your home is seeing them in action at a Clipsal Display Centre.

Product stock may vary according to location. If you're after a specific product range, please check with your chosen location before visiting.

10 Results
    Load More Load Complete
    Change Location

    Cannot log into PowerChute Business Edition 9.5 or 10 Agent web interface when user name is greater than 20 characters in length.

    Issue:
    Cannot log into PowerChute Business Edition 9.5 or 10 Agent web interface when assigned user name is greater than 20 characters in length. 

    Product:
    PowerChute Business Edition Agent 9.5 & 10

    Environment:
    All supported OS

    Cause:
    Web interface does not allow entry of greater than 20 characters

    Solution:
    Stop PowerChute Agent Service See FAQ FA290624 for assistance with starting and stopping Agent Service.
    Make a copy of login.jsp that is in the jsp folder / directory and save to new name in case you need to revert to original file.
    • On Widows OS the jsp folder if installed to the default path will be C:\Program Files (x86)\APC\PowerChute Business Edition\agent\comp\http\html\jsp
    • On Linux the default path is /opt/APC/PowerChuteBusinessEdition/Agent/comp/http/html/jsp
    • NOTE: On Windows OS you may need to change the permissions of the PowerChute folder to allow editing of the file. On linux you will need to be supper user.
    Open login.jsp with a text editor i.e. notepad, wordpad, vi, etc:
    Change the line maxlength="20" in the login.jsp file to read maxlength="128"  Save and close the file.
    Restart the Agent Service 
    Re-launch the web interface

    You can now log into the Agent web interface with a user name that is up to 128 characters in length.

    Didn’t find what you were looking for?

    Try Searching Again View Our Categories

    Need further assistance?

    Our Customer Care department provides total customer service solutions for our residential, industrial and commercial applications.

    Get Assistance