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    Why am I unable to change the Dual Rating on the Altivar Process drives?

     Issue:
    Trying to change the Dual Rating from Normal Duty to Heavy Duty but getting an error message "DRT no information available"

    Product line:
    Altivar Process, ATV630

    Environment:
    n/a

    Cause:
    n/a

    Resolution:
    The message "DRT no information available" is not an error message.  According to Level 3 support, this should only show on the display if the customer uses the Info button while looking at the Dual rating parameter.  If the customer is still unable to change the Dual Rating from the keypad, they can try to upgrade the firmware to the latest revision available.  Or use SoMove to access the parameter and change it from Normal to Heavy Duty.

     

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